IBM TotalStorage FAStT EXP700, Installation And User Manual

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Appendix C. Warranty information
This section contains information about your warranty period and the service and
support that are provided by your warranty.
Warranty period
The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for on-site warranty service depending on the country or
region where service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
This paragraph applies only to products with a warranty period of 3 years on parts
and 1 year on labor. A warranty period of 3 years on parts and 1 year on labor
means that IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor it provides in performance of the repair
or replacement.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions
(FAQ), and links to Product Support Web pages. The IBM Statement of Limited
Warranty is available from this Web site in 29 languages in Portable Document
Format (PDF).
Machine - IBM TotalStorage FAStT EXP700 Storage Expansion Unit
Country or region Warranty period Service delivery method
Worldwide Parts - 3 years, labor - 3
years On-site
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics
The IBM service specialist will help you determine whether your equipment is
functioning as specified. It might be necessary to isolate the failing xSeries,
Netfinity
®
, or IntelliStation system; IBM component; or both from any active
production environment to run diagnostics and perform defect-isolation programs.
You are responsible for making the system, IBM component, or both available for
running diagnostics and defect-isolation programs.
Checking software
The IBM service specialist will help you ensure that the correct BIOS code,
firmware, device drivers, and other supporting IBM software are installed and
© Copyright IBM Corp. 2002
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