Troubleshooting
If
you
encounter
problems
when
running
the
3580,
refer
to
the
flowchart
in
Figure
23.
For
explanations
of
codes
on
the
Single-character
Display
(SCD),
see
Appendix
A,
“Error
Codes,”
on
page
61.
Should
the
drive
need
to
be
replaced,
go
to
“Replacing
the
Tape
Drive”
on
page
53.
Please
review
the
“Pre-Call
Checklist”
on
page
52
before
calling
IBM
Technical
Support.
Yes
Yes
1. Try another electrical outlet.
2. Try another power cord.
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
1. Ensure that the SCSI address switch is set to the correct
address (refer to Procedure 3 in this chapter).
2. Ensure that the pins in the SCSI cable and terminator
connectors are not damaged, and that the connectors are
properly seated (refer to Procedure 4 in this chapter).
3. Ensure that the SCSI communication path between the
host and the drive is functioning properly (refer to
Procedure 5 in this chapter).
Refer to the pre-call checklist in this chapter before calling
IBM Technical Support. Contact IBM Technical Support.
1. Refer to the section about codes on the single-character
display in this guide.
2. Ensure that the latest level of firmware is installed on the
drive (refer to Procedure 1 in this chapter).
3. Refer to the pre-call checklist in this chapter before calling
IBM Technical Support.
4. Contact IBM Technical Support.
Refer to Procedure 2 in this chapter.
No
No
No
Yes
No
No
Yes
Yes
a67ru001
Start
Does the
3580 Tape Drive
power on?
Does air flow
from the fan?
Does the
SCD and status
light indicate
an error?
Does the tape
cartridge load and
unload properly?
1. If you are still having
problems running the 3580,
refer to the pre-call checklist
in this chapter before calling
IBM Technical Support.
2. Contact IBM Technical
Support.
Does the
3580 Tape Drive
communicate
with the server?
correctly
Figure
23.
Flowchart
for
analyzing
maintenance
problems
©
Copyright
IBM
Corp.
2004,
2006
45
Summary of Contents for TotalStorage 3580 L33
Page 1: ...IBM TotalStorage 3580 Tape Drive Model L33 L3H Setup Operator and Service Guide GC26 7708 03...
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Page 47: ...A67E0026 1 Figure 11 Setting the write protect switch Using Ultrium Media 29...
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Page 142: ...Part Number 23R6251 Printed in USA GC26 7708 03 1P P N 23R6251...
