IBM ThinkPad X20 User Manual Download Page 57

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Getting Service

Problem recording sheet

Collect this needed information before you call for help. Then you will
be able to get help as quickly as possible.

Type of problem:

Error code:

__________________________________________

Operating system and version, if available:

Application programs running at the time of the problem:

_________________________________________________

Problem symptom:

_________________________________________________

Can the problem be reproduced?

If yes, describe how it can be reproduced:

_________________________________________________

Continuous

Intermittent

Windows Version______

Yes

Chapter 5. Solving Computer Problems

Summary of Contents for ThinkPad X20

Page 1: ...i...

Page 2: ...press or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically...

Page 3: ...20 Chapter 4 Protecting your computer 23 Using passwords 24 Power on passwords 24 Screen saver passwords 24 Hard disk passwords 25 Windows password 26 Supervisor password 26 Network password 26 Passwo...

Page 4: ...stem configuration 46 Backing up your data 46 Recovering lost or damaged software 47 Getting Service 51 ThinkPad Website 51 Recording sheet 52 Appendix A Product warranties and notices 55 Notices 60 Y...

Page 5: ...s If a 3 pin power cord is provided with this products it must be used with a properly grounded outlet To Connect Turn everything OFF Turn everything OFF First attach all cables to devices Attach the...

Page 6: ...ty precautions including the following Do not use your computer in or near water During electrical storms Do not use your computer with the telephone cable connection Do not connect the cable to or di...

Page 7: ...Keep the battery pack away from fire Do not expose it to water or rain Do not attempt to disassemble it Do not short circuit it Keep it away from children Do not put the battery pack in trash that is...

Page 8: ...to water 2 allow it to heat to more than 100 deg C 212 deg F or 3 attempt to repair or disassemble it Dispose of it as required by local ordi nances or regulations and your company s safety stand ards...

Page 9: ...liquid crystal display LCD contains mercury Do not put it in trash that is disposed of in landfills Dispose it as required by local ordinances or regulations The LCD is made of glass Rough handling or...

Page 10: ...6 ThinkPad X20 User s Reference...

Page 11: ...you need to use some common sense in handing it This section provides tips for handling notebook computers in general Some descriptions might not suit your situation Check your shipping checklist to c...

Page 12: ...stain again Be sure to dry the LCD before closing it Do not disassemble your computer Only an authorized IBM ThinkPad repair technician should disassemble and repair your computer Do not scratch twis...

Page 13: ...r tear and then lodge in the drive Do not touch the lens on the CD ROM tray Do not close the CD ROM tray until you hear the CD click into the center pivot of the CD ROM drive Do not touch the surface...

Page 14: ...ThinkPad do not s Extended contact with your body even through clothing could cause discomfort or eventually a skin burn 10 ThinkPad X20 User s Reference...

Page 15: ...container or packaging when they are not being used Choose a quality carrying case that will protect your computer Store packing materials safely out of reach of children to prevent the risk of suffo...

Page 16: ...ly clean your computer as follows Use a soft cloth moistened with nonalkaline detergent to wipe the exterior of the computer Don t spray cleaner directly on the display or keyboard Gently wipe the LCD...

Page 17: ...d indicator is on when the computer is in suspend mode or the power indicator is off when it is turned off or in hibernation mode 4 Unplug all external cables and cords connected to your com puter 5 M...

Page 18: ...ng a battery pack that is not completely discharged can shorten battery life Once you start charging the battery pack do not use it until it is fully charged Whenever possible use the ThinkPad battery...

Page 19: ...Chapter 3 System overview Features 16 Specifications 18 Using your Online User s Guide 19 Starting the BIOS Setup Utility 20 Copyright IBM Corporation 2000 15...

Page 20: ...play uses TFT technology 1 XGA Up to 1024 by 768 resolution on the 12 1 inch LCD Up to 1600 by 1200 resolution on an external monitor Brightness control 2 SVGA Up to 800 by 600 resolution on the 12 1...

Page 21: ...that is shown circled in the following illus tration Line in jack Universal Serial Bus USB connector Telephone connector available if the modem Mini PCI Card or the Combo Mini PCI Card is installed E...

Page 22: ...arge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 90 Non operating 5 to 95 Maximum altitude 3048 m 10 000 ft in unpressurized condi tions Maximum temper...

Page 23: ...full text of the help system Alternatively you can go to ThinkPad Assistant by clicking Start Programs ThinkPad Information ThinkPad Assistant has the following sections About your ThinkPad Everyday u...

Page 24: ...ine User s Guide You can configure your computer to your needs by use of IBM BIOS Setup Utility To start that utility do as follows IBM BIOS Setup Utility Config Date Time Password Startup Restart BIO...

Page 25: ...sing the cursor keys move to the item you want to change When that item is highlighted press Enter A submenu is dis played 5 On that submenu change the items you wish to change To change the value of...

Page 26: ...22 ThinkPad X20 User s Reference...

Page 27: ...4 Power on passwords 24 Screen saver passwords 24 Hard disk passwords 25 Windows password 26 Supervisor password 26 Network password 26 Passwords and standby mode 26 Using the locks 28 Attaching the m...

Page 28: ...on password the password prompt appears on the screen when you turn on the computer You must enter the correct password to start using the computer Note If you forget your power on password you canno...

Page 29: ...a user password for each computer in the network and tells each user the password for his or her computer The user can then change the user password as desired the administrator can still get access b...

Page 30: ...or marketing representative to replace the system board A fee will be charged for parts and service To establish a supervisor password refer to the Online User s Guide Network password If you work on...

Page 31: ...se procedures to ensure smooth docking and undocking If you dock your computer to the docking station while the com puter is running make sure that it is in standby mode Press Fn F4 to put it in stand...

Page 32: ...of the computer then secure the chain on the lock to a stationary object Refer to the instructions shipped with the mechanical lock Note You are responsible for evaluating selecting and imple menting...

Page 33: ...oblems 41 Software problems 41 Other problems 43 Testing your computer 45 Backing up your system 46 Backing up your system configuration 46 Backing up your data 46 Recovering lost or damaged software...

Page 34: ...lock 4 and 5 The system board should be replace and the UUID needs to be reinstalled Have the computer serviced 0190 Critical low battery error The computer turned off because the battery is low Conne...

Page 35: ...ore turning the computer on reinstall it Then test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with the PC Doctor If you added a memory module jus...

Page 36: ...supervisor password and press Enter If there is still a problem have the computer serviced The hard disk drive password prompt A hard disk drive password is set Type the correct password and press En...

Page 37: ...ank and you don t hear any beeps Note If you are not sure whether you hear any beeps turn the com puter off then turn it on and listen again If you are using an external monitor see the external monit...

Page 38: ...If the system is still not reset remove the ac adapter and the battery pack Input problems Problem Action The cursor drifts when the computer is turned on or after it resumes normal operation The cur...

Page 39: ...you followed the instructions correctly when you installed Windows with the Advanced Power Management APM option Some or all keys on the keyboard do not work If the problem occurred immediately after...

Page 40: ...iately after POST the suspend indicator turns on Make sure that The battery pack is charged The operating temperature is within the acceptable range Refer to Features on page 16 and Specifications on...

Page 41: ...enable the computer to enter standby mode do the following 1 Click Start 2 Move the cursor to Settings and Control Panel 3 Click Control Panel and then double click System 4 Click the Device Manager...

Page 42: ...ter hibernation mode To enter hibernation mode stop the communication program and then remove the PC Card or disable the PC Card slot using the Control Panel For Windows NT Note To use hibernation mod...

Page 43: ...ck Display Type d Make sure RAGE MOBILITY M AGP is shown in the Display Type window e Click OK f Click the Test button in the Settings window g Make sure the output is displayed correctly Incorrect ch...

Page 44: ...cannot be fully charged in 24 hours use a new battery pack If the optional Quick Charger is available use it to charge the over discharged battery pack Your computer shuts down before the battery stat...

Page 45: ...oftware problems Problem Cause and action An application does not run correctly Make sure that the problem is not being caused by the application Check that your computer has the minimum required memo...

Page 46: ...for the first time message If you install the Windows 95 as Typical default in Setup Option you may encounter this problem To recover do as follows 1 Reboot the system by pressing Ctrl Alt Del 2 Afte...

Page 47: ...Standard Display Adapter VGA 11 Click OK 12 Click Close 13 In the System Settings change window click Yes 14 Reboot the system Other problems Problem Cause and action The computer locks or does not a...

Page 48: ...p Utility is set so that the computer starts from the device you want Make sure that the device from which the computer starts is enabled by checking there is no mark preceding the device name The com...

Page 49: ...er Make sure you have time to run the entire test do not interrupt the test while it is running The Quick Test set runs many test of critical hardware components but it does not run all of the diagnos...

Page 50: ...m configuration with ConfigSafe 1 Click Start 2 Move the cursor to Programs ConfigSafe and then ConfigSafe 3 Double click ConfigSafe 4 Click the camera icon 5 Type a name for the snapshot For example...

Page 51: ...owing table shows what is needed to recover your system Problem Tools Provided For More Informa tion Windows 98 Windows 95 Windows NT and Windows 2000 You need to recover a lost or damaged device driv...

Page 52: ...ry If a Recovery CD was not provided with your computer your com puter will contain the Disk to Disk Recovery tool This tool is located in a section of your hard disk drive that is not displayed when...

Page 53: ...drive 4 Turn on your computer then wait for the Product Recovery program menu to display on your screen 5 Select the operating system to recover from the list displayed on the screen 6 Select the reco...

Page 54: ...ions CD and how to display information about software Install Device Drivers Go to this page to view a list of the device drivers on the system and install the ones you want The page may also contain...

Page 55: ...d service personnel are available to provide service Engineering change management Occasionally changes may be required after a product has been sold IBM or if authorized by IBM your reseller will mak...

Page 56: ...on Microsoft Windows NT and remote connectivity IBM customers can also elect to receive proactive e mail alerting them to time saving hints and tips and product specific update such as modem speed and...

Page 57: ...______________________________________________ _________________________________________________ Problem symptom _________________________________________________ _____________________________________...

Page 58: ...Getting Service 54 ThinkPad X20 User s Reference...

Page 59: ...M ThinkPad X20 and the Battery Pack Warranty Period Elements and accessories are warranted for three months Contact your place of purchase for warranty service information Production Status Each Machi...

Page 60: ...basis All removed parts become the property of IBM and must be returned to IBM Replacement parts assume the remaining warranty of the parts they replace If a Machine does not function as warranted dur...

Page 61: ...analysis and service request procedures that IBM or your reseller provide b secure all programs data and funds contained in a Machine c inform IBM or your reseller of changes in a Machine s location...

Page 62: ...e limitation may not apply to you Limitation of Liability Circumstances may arise where because of a default on IBM s part including fundamental breach or other liability including negligence and misr...

Page 63: ...ci dental or consequential damages so the above limitation or exclu sion may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from jurisdict...

Page 64: ...tion North Castle Drive Armonk NY 10504 1784 U S A Year 2000 readiness and instructions This is a Year 2000 Readiness Disclosure A product is Year 2000 Ready if the product when used in accord ance wi...

Page 65: ...equipment gen erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there...

Page 66: ...3 Avis de conformite a la re glementation d Industrie Canada Cet appareil numerique de la classe B est conform a la norme NMB 003 du Canada European Community Directive Conformance Statement This prod...

Page 67: ...o be certain of the number of devices you may connect to your line as determined by the REN you should call your local telephone company to determine the maximum REN for your calling area 3 If the dev...

Page 68: ...n Before installing this equipment users should ensure that it is per missible to be connected to the facilities of the local telecommuni cations company The equipment must also be installed using an...

Page 69: ...ateur ne doit pas tenter de faire ces raccordements lui meme il doit avoir recours a un service d inspection des installations electriques ou a un electricien selon le cas AVIS L indice d equivalence...

Page 70: ...tion to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects...

Page 71: ...you should contact your equipment supplier first The modem inte grated in this equipment is designed to work on the following country or regional networks Austria Belgium Denmark France Finland German...

Page 72: ...marks of Microsoft Corporation Pentium and Celeron are trademark or registered trademark of Intel Corporation in the U S and other countries Other company product and service names which may be denote...

Page 73: ...group of files that is kept in case the original file or files are unintentionally changed or destroyed batch A process method in which a program or programs records with little or no operator action...

Page 74: ...t memory access The transfer of data between memory and input output units without processor inter vention double click To press and release a mouse button twice within a time frame defined by the use...

Page 75: ...red to as random access memory RAM measured in kilo bytes KB or megabytes MB of information MHz Megahertz microcode One or more microin structions used in a product as an alter native to hard wired ci...

Page 76: ...rt A port used to attach such devices as display devices letter quality printers modems plotters and such pointing devices as light pens and mice it transmits data 1 bit at a time standby mode A kind...

Page 77: ...ations 16 N notices and warranties product 55 O online user s guide 19 P password types 24 using 24 problems recording 52 R Recovery CD using 48 S security passwords 24 size machine specifications 18...

Page 78: ...continued LCD problems 39 no error codes 33 no error messages 33 other problems 43 Power switch problems 34 software problems 41 standby problems 36 W warranty product 55 website 51 74 ThinkPad X20 U...

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