IBM System x3610, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 7942 server,” on page 37 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
0009 Keyboard not found
1. Reseat the keyboard cable in the keyboard
connector.
2. Make sure that the keyboard and mouse cables
are not reversed.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
004C Keyboard function error
1. Reseat the keyboard cable in the keyboard
connector.
2. Make sure that the keyboard and mouse cables
are not reversed.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
0048 Password check failed.
An attempt was made to access the server
with an incorrect password. Restart the server and enter the supervisor
password; then, run the BIOS Setup Utility program
and change the user password.
005D SMART command failed.
1. Run the hard disk drive diagnostics tests on the
drive.
2. Reseat the following components:
a. Hard disk drive
b. Cable from the system board to the backplane
or drive
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive
b. Cable from the system board to the backplane
or drive
c. Hard disk drive backplane, if one is installed
d. (Trained service technician only) System
board
Chapter 5. Diagnostics
89