IBM System Storage DS3300 Installation, User'S, And Maintenance Manual Download Page 99

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6. Turn off the power switch on the new unit.

7. Check the fault LED to locate the failed power supply. If a fault is detected, the

amber fault LED is lit.

8. Make sure that the service action allowed LED is lit. Do not remove the power

supply if the LED is off. For more information about the service action allowed
LED, see “Service action allowed LED” on page 63.

Chapter 5. Replacing components

Summary of Contents for System Storage DS3300

Page 1: ...System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 2: ......

Page 3: ...System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 4: ...ces on page 111 and see the Warranty Information document that comes with the storage subsystem Fourth Edition October 2009 Copyright International Business Machines Corporation 2007 2009 US Governmen...

Page 5: ...ectrical requirements 14 Site wiring and power 14 AC power recovery 15 Power cords and receptacles 15 Heat output airflow and cooling 15 Chapter 2 Installing the storage subsystem 17 Inventory checkli...

Page 6: ...3300 power supplies 41 Chapter 4 Operating the storage subsystem 43 Performing the DS3000 Health Check process 43 Hardware inspection 44 Turning on the storage subsystem 44 Installing the DS3000 Stora...

Page 7: ...es 111 Trademarks 111 Important notes 112 Particulate contamination 113 Documentation format 113 Electronic emission notices 114 Federal Communications Commission FCC statement 114 Industry Canada Cla...

Page 8: ...vi System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 9: ...ler configuration 37 24 Multiple port single controller configuration 38 25 Multiple single port hosts single controller configuration 38 26 Multiple host multiple port single controller and redundant...

Page 10: ...ly 92 54 Drive compatibility key 93 55 Installing a drive compatibility key 93 56 DS3300 storage subsystem parts 101 57 Serial number location on DS3300 105 viii System Storage DS3300 Storage Subsyste...

Page 11: ...3300 component weights 14 5 Troubleshooting 96 6 Parts listing for DS3300 102 7 IBM power cords 103 8 Product identification record 105 9 Drive location information record 106 10 Storage subsystem and...

Page 12: ...x System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 13: ...uotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare q...

Page 14: ...aution statement are in the IBM Systems Safety Notices document under D005a Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional saf...

Page 15: ...DANGER Rack mounted devices are not to be used as shelves or work spaces L002 Safety xiii...

Page 16: ...ords The product might be equipped with multiple power cords To remove all hazardous voltages disconnect all power cords L003 1 2 or 1 2 xiv System Storage DS3300 Storage Subsystem Installation User s...

Page 17: ...Connect any equipment that will be attached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there...

Page 18: ...kg 39 7 70 5 lb The weight of this part or unit is between 18 and 32 kg 39 7 and 70 5 lb It takes two persons to safely lift this part or unit C009 xvi System Storage DS3300 Storage Subsystem Installa...

Page 19: ...ttachment of up to three storage expansion enclosures resulting in the capability to connect to up to 48 hard disk drives and enabling storage configurations of over 21 TB using 450 GB SAS hard disk d...

Page 20: ...chassis flange and on the rear of the chassis A label that includes the machine type model and serial number is on the top front right chassis corner The following illustration shows the serial numbe...

Page 21: ...notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice...

Page 22: ...4 in v Depth 52 1 cm 20 5 in v Width 44 7 cm 17 6 in v Weight approximately 17 2 kg 38 0 lb for a standard unit when fully configured 29 3 kg 64 6 lb Environment v Air temperature DS3300 on 10 to 35 C...

Page 23: ...t From the My IBM menu at the top select My Support On the next page click register now Download the latest version of the DS3000 Storage Manager software DS3300 storage subsystem controller firmware...

Page 24: ...ly during an unattended restoration of power Note Do not overload the circuits that power your storage subsystem and storage expansion enclosures Use additional pairs of ac PDUs See Table 1 on page 4...

Page 25: ...Figure 2 shows the locations of hot swap disk drives and bezels The hot swap features enable you to remove and replace hard disk drives power supplies and controllers in a dual controller storage sub...

Page 26: ...y designation is set automatically The hardware addresses are based on the enclosure ID setting on the controller and on the physical locations of the drives in the storage subsystem There are no serv...

Page 27: ...troller A and the right controller is controller B When the DS3300 has two controllers one controller will continue to operate if the other controller fails The controllers contain the storage subsyst...

Page 28: ...the internal components by converting incoming ac voltage to dc voltage If one power supply is turned off or malfunctions the other power supply maintains electrical power to the storage subsystem To...

Page 29: ...er Data caching starts after the battery tests are completed The condition of the battery is indicated by an LED on the rear of the controller see Controller LEDs on page 52 for the location of the ba...

Page 30: ...Manager Version 2 Installation and Support Guide for your operating system for instructions for installing the DS3000 Storage Manager host software The Installation and Support Guide is in the Documen...

Page 31: ...h to support the weight of the storage subsystem and associated equipment sufficient space to install operate and service the storage subsystem and sufficient ventilation to provide a free flow of air...

Page 32: ...formation when you prepare the installation site v Protective ground Site wiring must include a protective ground connection to the ac power source Note Protective ground is also known as safety groun...

Page 33: ...ems are to be installed together the following requirements must be met to ensure that the DS3300 storage subsystems are adequately cooled v Air enters at the front of the rack and leaves at the back...

Page 34: ...torage subsystems 120 cm 48 in cold aisle width 244 cm 96 in between center lines of hot and cold aisle Perforated tiles or gratings back back T42 racks T42 racks T42 racks Hot aisle Air conditioner b...

Page 35: ...ashers 8 Attention The DS3300 does not come with region specific power cords You must obtain the IBM approved power cords for your region See Power cords on page 102 for the IBM approved power cords f...

Page 36: ...paration recommendations See Preparing for installation on page 20 2 Prepare the installation site See Preparing the site on page 21 3 Prepare the rack cabinet See the Rack Installation Instructions 4...

Page 37: ...the power cables for the DS3300 See Cabling the DS3300 power supplies on page 41 10 Power on the attached storage expansion enclosure and the DS3300 storage subsystem using the procedure in Turning on...

Page 38: ...rements For more information see Specifications on page 13 2 Move the shipping box that contains the DS3300 to the site CAUTION or 18 kg 39 7 lb or 18 32 kg 39 7 70 5 lb The weight of this part or uni...

Page 39: ...ents such as floor space air conditioning and electrical service have been met Other site preparation activities include the following tasks v Make sure that there is enough room to move around the ra...

Page 40: ...22 System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 41: ...ocal area network VLAN support Drive expansion port The drive expansion port is a x4 multilane SAS port Connect a SAS cable to this port and to a drive expansion enclosure Enclosure ID settings The co...

Page 42: ...Do not route the cable parallel to power cables unless you are using shielded cables Working with SAS cables Each DS3300 RAID controller has one x4 multilane SAS port for connecting to drive expansion...

Page 43: ...tions at http www ibm com storage fasttkeys In addition the resulting insufficient load to the enclosure power supplies might cause them to intermittently appear to have failed falsely indicating that...

Page 44: ...t drive channel pair If any component of the drive channel fails the RAID controllers can still access the storage expansion enclosures in the redundant drive channel pair Note To support dual redunda...

Page 45: ...drives in the storage expansion enclosures after you power on the configuration Always turn on the storage expansion enclosures first and then turn on the DS3300 After you have powered on the configu...

Page 46: ...l second ESM in storage expansion enclosures that are connected to a dual controller storage subsystem You must use one of the dual controller topologies that are described in this section DS3300 SAS...

Page 47: ...connect them as shown in Figure 18 DS3300 SAS cable SAS cable EXP3000 To DS3300 RAID controller A To DS3300 RAID controller B RAID controller A RAID controller B Figure 17 One dual controller DS3300 a...

Page 48: ...ESM For more information about installing a second ESM see the Installation Guide that comes with the storage expansion enclosure To add a storage expansion enclosure to a dual controller DS3300 stor...

Page 49: ...nsion enclosure 5 Connect one end of a Serial Attached SCSI SAS cable to the In port on the left ESM in the storage expansion enclosure that is being added to the configuration 6 Connect the other end...

Page 50: ...instructions in Installing a controller on page 64 3 Install a second ESM in each EXP3000 that is connected to the DS3300 storage subsystem a Read the safety information that begins on page xi and Be...

Page 51: ...inimize security risks do not connect the DS3300 to a public LAN or public subnet Use a local private network for the DS3300 and the management station Ethernet connectors Chapter 3 Cabling the storag...

Page 52: ...ictions that are associated with particular combinations of controller and host bus adapter see the DS3000 Storage Manager Version 2 readme file For more information about setting up in band or out of...

Page 53: ...east one management station The management station can be the host or a workstation on the Ethernet network The client software is installed on the management station Attach Ethernet cables to each ma...

Page 54: ...of host ports and host partitions that are used on the DS3300 RAID controller To protect against the loss of any one path from the host servers to the DS3300 storage subsystem use redundant host conn...

Page 55: ...HCP on more than one interface multiple interfaces can end up on the same subnet For illustrations of host connections see DS3300 single controller connections and DS3300 dual controller configuration...

Page 56: ...that are connected to a single controller DS3000 using multiple connections Gigabit Ethernet switch DS3300 Host system with two iSCSI connectors Figure 24 Multiple port single controller configuratio...

Page 57: ...n also be used to isolate the two iSCSI networks instead of a single switch Gigabit Ethernet switch Gigabit Ethernet switch DS3300 Host system with two iSCSI connectors Host system with two iSCSI conn...

Page 58: ...es that are shown in Figure 29 with one large gigabit Ethernet switch that has the required number of ports Virtual local area network VLAN can also be used to isolate the two iSCSI networks instead o...

Page 59: ...cord to the strain relief guide that is on the underside of the power supply handle 3 Repeat steps 1 and 2 for the second power supply 4 Connect the other end of each power cord to a correctly ground...

Page 60: ...42 System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 61: ...ompress them into a single file by clicking the Support tab and then Gather Support Information in the DS3000 Storage Manager Subsystem Management window v DS3300 storage subsystem management event lo...

Page 62: ...as you make configuration changes and keep the cabling diagram available for review v Create and maintain a list of other components that are being used within the cabling diagram such as the host sys...

Page 63: ...are connected Note If the power cords are not connected turn off both power switches on all modules in the configuration before you connect power cords or turn on the main circuit breakers 3 If the m...

Page 64: ...torage subsystem to locate the specific failed component For troubleshooting procedures see Chapter 6 Solving problems on page 95 c When the recovery procedure is completed select Recheck in the Recov...

Page 65: ...bsystems For more information see the Enterprise Management online help Important See the IBM System Storage DS3000 Storage Manager Version 2 Installation and Support Guide for instructions for instal...

Page 66: ...e DS3300 controller firmware the hard disk drive firmware and the NVSRAM for controllers only must be up to date Go to http www ibm com servers storage support disk to get the latest updates Always se...

Page 67: ...rdware fault 6 Is an amber LED lit v Yes Locate and troubleshoot the failed components See Checking the LEDs v No You are finished with this procedure If you are still experiencing a problem with the...

Page 68: ...indicates that it is safe to remove the power supply unit Fault LED amber When this amber LED is lit it indicates that a power supply or fan has failed or that a redundant power supply is not turned...

Page 69: ...ror LED amber When this amber LED is lit it indicates that the unit has a fault such as in a power supply controller or hard disk drive Hard disk drive activity LED green Each hard disk drive has an a...

Page 70: ...d When this LED is lit it indicates that the Ethernet speed between the controller and the management workstation is 100 Mbps When this LED is off it indicates that the Ethernet speed is 10 Mbps Ether...

Page 71: ...s that the speed of the port is 100 Mbps iSCSI activity green When this LED is lit it indicates that the link is established with the controller When this LED is flashing there is activity on this por...

Page 72: ...attention LEDs are lit Correct the fault before you turn off the power Use the DS3000 Storage Manager software and the amber LEDs to check the overall status of the DS3300 All LEDs should be green on...

Page 73: ...orage subsystem Before you proceed use the Storage Manager software to determine the status of the system components and special instructions The operating system software might require you to perform...

Page 74: ...stances If a power outage or emergency situation occurs always turn off all power switches on all computing equipment This helps to safeguard your equipment from potential damage due to electrical sur...

Page 75: ...enclosure section of the applicable Installation User s and Maintenance Guide during any attended power on procedure v A storage subsystem in an optimal state recovers automatically from an unexpected...

Page 76: ...r supplies automatically shut down immediately remove all rack cabinet panels to help reduce the rack cabinet air temperature To resume normal operation after a power supply shutdown complete the foll...

Page 77: ...on 9 Does each module RAID controller power supply ESM display green status LEDs only and is the status Optimal for each module component v Yes Go to step 11 v No Go to step 10 10 Diagnose and correct...

Page 78: ...a lithium ion battery To avoid possible explosion do not burn Exchange only with the IBM approved part Recycle or discard the battery as instructed by local regulations In the United States IBM has a...

Page 79: ...days before the battery expiration date a warning message is displayed in the DS3000 Storage Manager software After you replace a controller cache battery reset the battery age timer For information...

Page 80: ...62 System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 81: ...onditions change Wait at least 2 minutes after you replace a component for the storage subsystem to recognize the new component and update the LED status In most cases when a single component fails th...

Page 82: ...l a controller in the storage subsystem complete the following steps 1 Read the safety information that begins on page xi and Best practices guidelines on page 6 2 Make sure that the second controller...

Page 83: ...ge subsystem Make sure that the handle is pulled straight out as you slide the controller into the bay b Make sure that the guide pins on the side of the controller fit into the notches on the DS3300...

Page 84: ...MB you will also transfer that DIMM to the replacement controller Transfer the DIMM and battery exactly as described in this procedure failure to remove and insert these items in the correct sequence...

Page 85: ...es to a radius smaller than 38 mm 1 5 in 7 Disconnect all attached interface cables from the failed controller Be sure to label each cable so that you can reconnect it correctly to the new controller...

Page 86: ...e captive fastener clockwise to secure the battery in place 13 Install the new controller Attention After you remove a controller wait 70 seconds before you reseat or replace the controller Failure to...

Page 87: ...e problem remains contact your IBM technical support representative v No Go to step 22 22 Use the DS3000 Storage Manager software to print a new storage subsystem profile Working with hot swap hard di...

Page 88: ...n information for each drive before you remove it Be sure to keep a record of the drives and their corresponding bays Also record the location information in Table 9 on page 106 If you install a drive...

Page 89: ...out of the bay and wait 70 seconds to allow the drive to spin down and the storage subsystem controller to recognize that a drive is removed from the configuration Make sure that there is proper iden...

Page 90: ...all the way into the empty bay until the drive stops 8 Push the tray handle into the closed latched position 9 If you are installing additional drives wait 30 seconds and then repeat steps 5 through 8...

Page 91: ...to spin down and the storage subsystem controller to recognize that a drive is removed from the configuration Make sure that there is identification such as a label on the drive and then slide it comp...

Page 92: ...e subsystem or any storage expansion enclosures attached to the storage subsystem until you finish the procedure You must use this method on RAID 0 logical drives v Replacing the drives one at a time...

Page 93: ...closures and the DS3300 which makes the storage subsystem and any attached storage expansion enclosures inaccessible to other users Attention After you remove a drive wait 70 seconds to allow the driv...

Page 94: ...tations or Ethernet switches 7 Use the procedures in Replacing a hot swap hard disk drive on page 72 to remove the drives that you want to replace Use the procedures in Installing a hard disk drive on...

Page 95: ...a time complete the following steps 1 Read the following information v Replacing multiple drives on page 74 particularly the paragraphs that explain the differences between the two possible upgrade pr...

Page 96: ...drive until the data is reconstructed on the hot spare This increases the time that is required to complete the procedure 7 Check the green drive activity LED and the amber drive fault LED on each of...

Page 97: ...ce Use only the supported power supply units for the specific storage subsystem Each power supply has a built in sensor that detects the following conditions v Over voltage v Over current v Overheated...

Page 98: ...llowing steps Figure 42 on page 83 illustrates removing and inserting a unit Attention To prevent damage to the storage subsystem components from overheating replace a failed power supply unit within...

Page 99: ...upply If a fault is detected the amber fault LED is lit 8 Make sure that the service action allowed LED is lit Do not remove the power supply if the LED is off For more information about the service a...

Page 100: ...tlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power c...

Page 101: ...ower and fault LEDs use one of the following procedures v The fault LED is lit and the ac and dc power LEDs are off The new unit might be installed incorrectly The power supply switch might not be tur...

Page 102: ...the battery fails replace the failed battery as soon as possible to minimize any impact due to the disabling of the write caching function The DS3300 storage subsystem controller cache battery timer...

Page 103: ...Dispose of the battery as required by local ordinances or regulations For more information see the IBM Systems Environmental Notices and User s Guide on the IBM Support DVD 6 Unpack the new battery u...

Page 104: ...ne help Replacing the memory cache DIMM Attention To avoid damage to the DIMM you must first remove the memory cache battery and wait the required time period before you install or remove the DIMM Fol...

Page 105: ...evel surface 3 Remove the battery from the controller a Turn the blue captive fastener counterclockwise until the battery can move in the direction that is indicated by the arrow b Slide the battery u...

Page 106: ...ure that at least 60 seconds has elapsed since you removed the battery from the controller 2 Open the retaining clip on each end of the DIMM connector 3 Touch the static protective package that contai...

Page 107: ...70 seconds before you reseat or replace the controller Failure to do so might cause unpredictable results a Slide the controller into the empty controller bay in the storage subsystem Make sure that...

Page 108: ...Grasp the handle on the front of the bezel and pull until the bezel is clear of the bottom tab on the chassis flange 3 Lift the bezel off the chassis flange Installing the bezels To install either the...

Page 109: ...2 Make sure that it is safe to proceed v If you are replacing the release tab on the only controller in the DS3300 make sure that the DS3300 is shut down for maintenance v If you are replacing a power...

Page 110: ...ller or power supply See Replacing a controller on page 66 or Replacing a power supply on page 79 Replacing a drive compatibility key Each hard disk drive bay contains a drive compatibility key which...

Page 111: ...he rear of the key slightly toward the middle of the bay to release it from the tab that holds it b Slide the key toward the front of the bay until it is released from the chassis 5 Install the replac...

Page 112: ...ont of the short metal upper guide 6 Reinstall the hard disk drives in the bays from which they were removed See Replacing a hot swap hard disk drive on page 72 7 If you turned off the DS3300 in step...

Page 113: ...Appendix B Getting help and technical assistance on page 109 Use the LEDs the diagnostics and test information the symptom to FRU index and the connected server Hardware Maintenance Manual or Problem...

Page 114: ...nit RAID controller SAS link service action LED SAS cable failure Replace the SAS cable SAS host bus adapter failure Check the SAS host bus adapter in the host and replace the adapter if necessary SAS...

Page 115: ...ity and fault LEDs are not lit Check for and solve one of the following situations v Storage expansion enclosures are not correctly connected to the DS3300 v DS3300 does not have the correct firmware...

Page 116: ...ubsystem v Make sure that the SAS cable connections between the storage expansion enclosures and the DS3300 storage subsystem are made Front panel Power supply problem Make sure that the power cables...

Page 117: ...ntroller failure Replace one or both RAID controllers Contact an IBM technical support representative Drive failure Replace the failed drive or drives Random errors Subsystem Midplane failure Replace...

Page 118: ...100 System Storage DS3300 Storage Subsystem Installation User s and Maintenance Guide...

Page 119: ...three types v Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 cus...

Page 120: ...al shock always use the power cord and plug with a properly grounded receptacle IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Ca...

Page 121: ...udi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Togo Tunisia Turkey Turkmenistan Ukraine Upper Volta Uzbekistan Vanuatu Vie...

Page 122: ...n Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United Stat...

Page 123: ...Table 8 Product identification record Product name IBM System Storage DS3300 Machine type 1726 Model number Serial number The serial number is on the label in the vertical recess on the left bezel The...

Page 124: ...re problem Make a copy of this table before you record information in it in case you need extra space to write new values later or when you update the DS3300 configuration Table 9 Drive location infor...

Page 125: ...e network server and the host or Domain Name System DNS table The information is also helpful if you add storage subsystems after initial installation See the Storage Manager documentation for detaile...

Page 126: ...t method Controller Ethernet and IP addresses and host name Host IP address and host name Controller A Controller B Finance Direct Hardware Ethernet address 00a0b8020420 Hardware Ethernet address 00a0...

Page 127: ...ostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you...

Page 128: ...nd Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide w...

Page 129: ...r implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made t...

Page 130: ...ive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel volume KB stands for 1024 by...

Page 131: ...such remedial measures is a customer responsibility Table 12 Limits for particulates and gases Contaminant Limits Particulate v The room air must be continuously filtered with 40 atmospheric dust spo...

Page 132: ...r to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications t...

Page 133: ...t this product may cause radio interference in which case the user may be required to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569...

Page 134: ...s ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG bzw de...

Page 135: ...ntroller continued sample information record 108 controllers dual must be identical 9 requirements 9 cooling 15 customer replaceable units CRUs 7 101 removing a hard disk drive 70 replacing the batter...

Page 136: ...removing 70 replacing 71 72 working with 69 humidity specifications 4 I IBM Support Line 110 identification numbers 105 important notices 3 in band management method 35 information record storage sub...

Page 137: ...ponents battery 84 replacing components continued bezel 90 controller 66 drive compatibility key 92 hot swap hard disk drives 71 power supply 79 release tab 91 Service Action Allowed Status LED 63 res...

Page 138: ...fter emergency shutdown 56 after power supply shutdown 57 at initial startup 44 U United States electronic emission Class A notice 114 United States FCC Class A notice 114 upgrades support code 12 use...

Page 139: ......

Page 140: ...Part Number 46M1393 Printed in USA 1P P N 46M1393...

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