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Service Aid Error Codes

If the SSA service aids detect an unrecoverable error and are unable to continue,
one of the following error codes might occur.

SSA01

Not enough using-system memory is available for this service aid to
continue. Take one of the actions described here:

Ÿ

This problem might be caused by a failed application program. Ask
the user to end any failed application program, then try to run the
service aid again.

Ÿ

Run diagnostics in the problem determination mode on the system
unit. If you find any problems, solve them; then try to run the service
aid again.

Ÿ

Close down and reboot the using system; then try to run the service
aid again.

Ÿ

Run diagnostics from diskette or CD-ROM to isolate the problem. If
you do not find a problem, the operating system might have failed.

SSA02

An unknown error has occurred. Take one of the actions described here:

Ÿ

Run diagnostics in the problem determination mode to the system
unit. If you find any problems, solve them; then try to run the service
aid again.

Ÿ

If diagnostics fail or if the same problem occurs when you try the
service aid again, run the diagnostics from diskette or CD-ROM to
isolate the problem. If you do not find a problem, the operating
system might have failed.

SSA03

The service aid was unable to open an hdisk. This problem might have
occurred because a disk drive module has failed or has been removed
from the system. Take the actions described here:

1. Use the Configuration Verification service aid (see “Configuration

Verification Service Aid” on page 3-77) to determine the location code
of the SSA adapter to which the hdisk is attached. (For example, if
the location code of the hdisk is 00-03-L, the location code of the SSA
adapter is 00-03.)

2. Run the Link Verification service aid (see “Link Verification Service

Aid” on page 3-73) to the SSA adapter.

3. If a link failure is indicated by the service aid, go to “SSA

Maintenance Analysis Procedures (MAPs)” on page 2-35.

4. If no link failures are indicated, run the diagnostics in the system

verification mode to each pdisk that is attached to the SSA adapter.

   

Chapter 3. Error Code to FRU Index

3-83

Summary of Contents for RS/6000 7025 F50 Series

Page 1: ...RS 6000 7025 F50 Series IBM Service Guide SA38 0541 01 ...

Page 2: ... and or the program s described in this publication at any time without notice It is possible that this publication may contain reference to or information about products machines and programs programming or services that are not announced in your country Such references or information must not be construed to mean that these products programming or services will be announced in your country Any r...

Page 3: ...trical Safety xi Laser Safety Information xiii About This Book xv ISO 9000 xv Related Publications xv Chapter 1 Reference Information 1 1 System Unit Locations 1 1 System Data Flow 1 8 Typical Boot Sequence for RS 6000 7025 F50 Series 1 9 Specifications 1 10 Power Cables 1 12 Service Inspection Guide 1 13 Chapter 2 Maintenance Analysis Procedures MAPs 2 1 Entry MAP 2 1 MAP 1020 Problem Determinati...

Page 4: ...nagement Services 5 1 Graphical System Management Services 5 1 Config 5 5 MultiBoot 5 7 Utilities 5 10 Password 5 12 Error Log 5 16 RIPL 5 17 SCSI ID 5 21 Update 5 22 Text Based System Management Services 5 24 Chapter 6 Removal and Replacement Procedures 6 1 Handling Static Sensitive Devices 6 2 Covers 6 3 Power Supply 6 15 CD ROM Drive Tape Drive Diskette Drive 6 19 Disk Drive 6 19 Backplane 6 20...

Page 5: ...nus B 1 Service Processor Menus B 3 General User Menus B 4 Privileged User Menus B 6 Service Processor Functions and Features B 23 Appendix C Service Processor Setup and Test C 1 Testing the Setup C 2 Appendix D Modem Configurations D 1 Sample Modem Configuration Files D 1 Configuration File Selection D 2 Seamless Transfer of a Modem Session D 6 Modem Configuration Samples D 9 Appendix E Service P...

Page 6: ...vi Service Guide ...

Page 7: ...nauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation International Electrotechnical Commissi...

Page 8: ...option cards not supplied by the manufacturer This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Avis de conformité aux...

Page 9: ...d use the equipment according to the instruction manual When used near a radio or TV receiver it may become the cause of radio interference Read the instructions for correct handling Radio Protection for Germany Dieses Gerät ist berechtigt in Übereinstimmung mit dem deutschen EMVG vom 9 Nov 92 das EG Konformitätszeichen zu führen Der Aussteller der Konformitätserklärung ist die IBM Germany Dieses ...

Page 10: ...aler or sales representative for details on your specific hardware This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equ...

Page 11: ...k Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one ...

Page 12: ...DANGER To prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system xii Service Guide ...

Page 13: ... to the requirements of the International Electrotechnical Commission IEC 825 1st edition 1984 and CENELEC EN 60 825 1991 for Class 1 laser products CAUTION A class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is to be replaced as a unit Class 1 laser products are not cons...

Page 14: ...xiv Service Guide ...

Page 15: ...this product Related Publications The following publications are available for purchase The IBM RS 6000 7025 F50 Series User s Guide contains information to help users set up install options configure modify and solve minor problems The IBM RS 6000 Diagnostic Information for Multiple Bus Systems contains common diagnostic procedures error codes service request numbers and failing function codes Th...

Page 16: ...xvi Service Guide ...

Page 17: ...Chapter 1 Reference Information System Unit Locations Front View with Media Door Off Chapter 1 Reference Information 1 1 ...

Page 18: ...Rear View 1 2 Service Guide ...

Page 19: ... The SCSI bus ID s in Bays A1 B1 and B2 are the recommended values Features installed at the manufacturing site correspond to these IDs Field installations may not comply with these recommendations Chapter 1 Reference Information 1 3 ...

Page 20: ...J7 J8P J8I J9I J9P J1 J2 64 bit PCI connectors J3 J4 J5 J6 J7 J8P J9P 32 bit PCI connectors J8I J9I ISA connectors J10 Service Processor J11 External SCSI connector J12 Fan 1 Bottom Fan J13 Diskette Drive connector J15 Fan 3 J16 SCSI Security Jumper J17 Fan 2 J18 Ethernet connector thick J19 Fan 4 Top Fan J21 Ethernet connector twisted pair J22A Operator Panel 1 4 Service Guide ...

Page 21: ... 1 J26 System Card connector J27 Mouse connector J30 Internal SCSI connector port 2 J41 Serial connector serial port 1 and 2 J43 Battery Socket J47 Parallel connector J50 Serial connector serial port 3 P1 P2 Power Supply Chapter 1 Reference Information 1 5 ...

Page 22: ...ctor 2 J8 J9 Processor card connector 1 J12 Memory card connector 1 J13 Memory card connector 2 Memory Card Locations Slot J1 Slot J3 Slot J4 Slot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 1 6 Service Guide ...

Page 23: ...Operator Panel Chapter 1 Reference Information 1 7 ...

Page 24: ...System Data Flow 1 8 Service Guide ...

Page 25: ...l Electronics Complex CEC chips when the POWER Button is pressed The VPD data is read and the CRC is checked The CPU compatibility test is run LCD Code range is E0A0 E0E1 4 System Initialization System firmware begins to execute and initializes system registers after LCD code E0E1 LCD Code range is E1XX E2XX 5 Memory Test The system firmware tests the system memory and identifies failing memory ca...

Page 26: ...ot code indicates LCD progress codes in the range from 05XX to 09XX 9 AIX Boot Complete The AIX login prompt appears on the main console Specifications The mechanical packaging cooling power supply and environmental requirements for the server is shown in the following Dimensions Height 620 mm 24 3 inches Depth 695 mm 27 3 inches Width 245 mm 9 6 inches Weight Configuration dependent Operating Env...

Page 27: ...Requirements Typical 154 watts Maximum 450 watts Power Factor 0 8 0 98 Operating Voltage 100 to 127V ac 50 to 60 Hz 200 to 240V ac 50 to 60 Hz Heat Output Maximum Typical 800 BTU hr Maximum 2300 BTU hr Acoustics 6 0 Bels operating 5 5 Bels idle Chapter 1 Reference Information 1 11 ...

Page 28: ...s use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power cables used in other countries consist of the following Electrical cables Type HD21 Attachmen...

Page 29: ...it 2 Check the covers for proper fit to the system unit They should be in place and secure 3 Gently rock the system unit from side to side to determine if it is steady 4 Set the power switch of the system unit to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal...

Page 30: ...ded power cable c With the external power cable connected to the device check for 0 1 ohm or less resistance between the ground lug on the external power cable the metal frame of the device 13 Install the covers 1 14 Service Guide ...

Page 31: ...anel Control Assembly should be replaced swap the VPD from the old operator panel to the new one If the old VPD module has to be replaced call technical support for recovery instructions If recovery is not possible notify the system owner that new keys for licensed programs may be required 3 If a network adapter or the I O planar is replaced the network administrator must be notified so that the c...

Page 32: ...o Chapter 3 Error Code to FRU Index on page 3 1 You have an SRN Go to the Fast Path MAP in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems The system POST indicators are displayed on the system console the system pauses and then restarts The term POST indicators refer to the icons graphic display or device mnemonics ASCII terminal that appear during the power on self test POST Go t...

Page 33: ...displayed on the system console and the operator panel is blank 1 If using a graphic display go to the Problem Determination Procedures for the display 2 If you do not find a problem then replace the display adapter 3 Go to MAP 1540 Minimum Configuration on page 2 17 All display problems 1 If using a graphics display go to the Problem Determination Procedures for the display 2 If you do not find a...

Page 34: ...y connector U2 and place in the new one 2 I O planar See notes on 2 1 The SMS configuration list or Boot sequence selection menu shows more SCSI devices attached to a controller adapter than are actually attached A device may be set to use the same SCSI bus ID as the control adapter Note the ID being used by the controller adapter this can be checked and or changed via an SMS utility and verify th...

Page 35: ...lem See the IBM RS 6000 Adapter Device and Cable Information for Multiple Bus Systems You Cannot Find the Symptom in this Table All other problems Go to MAP 1020 Problem Determination on page 2 6 Chapter 2 Maintenance Analysis Procedures 2 5 ...

Page 36: ...he settings of your interest Be prepared to record code numbers and use those numbers in the course of analyzing a problem Go to Step 1020 1 Step 1020 1 The following steps analyze a failure to load the diagnostic programs Note You are asked questions regarding the operator panel display You are also asked to perform certain actions based on displayed POST indicators Please be observant of these c...

Page 37: ...rn the power on 4 When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal Chapter 2 Maintenance Analysis Procedures 2 7 ...

Page 38: ...RS 6000 Diagnostic Information for Multiple Bus Systems The system login prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to indicate a Service Mode IPL of the diagnostic programs If this was the case start over at the beginning of this Step Note Perform the systems shutdown procedure before turning off the system If you are...

Page 39: ... the last three digits of the four digit number displayed in the operator panel then go to the Fast Path MAP in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems Note If the operator panel displays 2 sets of numbers use the bottom set of numbers as the error code All other symptoms If you were directed here from the Entry MAP go to MAP 1540 Minimum Configuration on page 2 17 Otherwis...

Page 40: ... information The Service Hints service aid The CEREADME file by using the Service Hints service aid 2 Perform the action listed Keyboard Type Action Type 101 keyboard U S Identify by the size of the Enter key The Enter key is in only one horizontal row of keys Record error code M0KBD001 then go to Step 1020 3 Type 102 keyboard W T Identify by the size of the Enter key The Enter key extends into tw...

Page 41: ...r check the error log for any errors Choose Utilities Choose Error Log If an error is logged check the time stamp If the error was logged during the current boot attempt record it Look up the error in the Chapter 3 Error Code to FRU Index on page 3 1 and do the listed action If no recent error is logged in the error log go to MAP 1540 Minimum Configuration on page 2 17 Chapter 2 Maintenance Analys...

Page 42: ... power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use on hand when possible to connect or disconnect signal cables to p...

Page 43: ...not stay on Go to Step 1520 3 on page 2 14 Step 1520 2 1 Turn the power off 2 Check that the external power cable to the system unit has continuity 3 Check that the power outlet has been wired correctly with the correct voltage 4 Check that the external power cable is plugged into both the system unit and the power outlet Did you find a problem NO Go to Step 1520 3 on page 2 14 YES Correct the pro...

Page 44: ...nplug the system unit power cable from the wall outlet 3 Exchange one of the FRUs in the list 4 Connect the system unit power cable to the wall outlet 5 Turn the power on Does the fan in the power supply turn on and the power LED come on and stay on NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change...

Page 45: ...e the CPU card s 6 Unplug the power cables from all the SCSI devices 7 Unplug all the fans except the fan in the power supply 8 Connect the system unit power cable to the wall outlet 9 Turn the power on Does the fan in the power supply turn on and the power LED come on and stay on NO Replace the I O planar Go to MAP 410 Repair Checkout in the IBM RS 6000 Diagnostic Information for Multiple Bus Sys...

Page 46: ... the power LED come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory DIMMs If the system does not come up replace the memory card Re install the memory DIMMs one pair at a time until the problem recurs Replace the memory DIMM pair that was just installed Note The memory DIMM pair must be installed in slots that are next to each other ...

Page 47: ... If you disable them you should make notes of their current settings for restoration before you leave Following are the settings of your interest Purpose of this MAP This MAP is used to locate defective FRUs not found by normal diagnostics For this procedure diagnostics are run on a minimally configured system If a failure is detected on the minimally configured system the remaining FRUs are excha...

Page 48: ...tor is displayed the word keyboard on an ASCII terminal or the keyboard and hand icon on a graphical display press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal 6 Enter the appropriate password when prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540 2 on page 2 19 YES Go to Step 1540 12 on page 2 31 2 18 Service Gui...

Page 49: ...led in slots that are next to each other For example install the pair in J1 and J2 not J1 and J3 9 Remove the second Memory card if present 10 Disconnect the SCSI cable from the SCSI connectors on the I O planar 11 Disconnect the diskette drive cable from the diskette drive connector on the I O planar 12 Disconnect the internal serial and parallel cables 13 Plug in the power cable and wait for OK ...

Page 50: ...stability depending on system configuration D Does the operator panel stabilize with code E1F2 E1F3 E1F7 STBY D 20EE000B or 4BA00830 displayed in the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support perso...

Page 51: ... on system configuration D Does the operator panel stabilize with code E1F2 E1F3 E1F7 STBY D 20EE000B or 4BA00830 displayed in the operator panel NO Go to Step 1540 5 on page 2 22 YES Repeat this step until all the memory DIMMs are installed and tested After all the memory DIMMs are installed and tested record the positions of the memory DIMMs in the second memory card Remove all of the memory DIM...

Page 52: ... for the operator panel to stabilize at a checkpoint Note Checkpoints E1F2 E1F3 and STBY are stable as soon as they appear Other checkpoints may take up to 3 minutes to assure stability depending on system configuration D Does the operator panel stabilize with code E1F2 E1F3 E1F7 STBY D 20EE000B or 4BA00830 displayed in the operator panel NO Go to Step 1540 6 on page 2 23 YES Go to MAP 410 Repair ...

Page 53: ...ion D Does the operator panel stabilize with code E1F2 E1F3 E1F7 STBY D 20EE000B or 4BA00830 displayed in the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for lo...

Page 54: ...nnect the display to it Plug the keyboard into the keyboard connector on the rear of the system unit 3 Turn the power on 4 If the ASCII terminal or graphics display including display adapter are connected differently than before the Console Selection screen appears and requires that a new console be selected 5 When the keyboard indicator is displayed press the F1 key on the directly attached keybo...

Page 55: ...em on that device 2 Graphics adapter if installed 3 Cable async or graphics including internal async cable 4 I O planar see notes on page 2 1 Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom changed check for loose cards and obv...

Page 56: ...J25 on the I O planar 4 Disconnect the signal and power connectors from all the SCSI devices except the CD ROM drive 5 Reinstall the power cable 6 Turn the power on 7 After the keyboard indicator is displayed press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 8 Enter the appropriate password when prompted to do so 2 26 Service Guide ...

Page 57: ...until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540 1 on page 2 18 in this MAP and follow the instructions for the new symptom YES Repeat...

Page 58: ... when prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive cable 3 I O planar see notes on page 2 1 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the sympt...

Page 59: ...onnect any cables and devices that were attached to it Note If the FRU you installed requires supplemental media use the Process Supplemental Media task to load the supplemental media first 4 Reinstall the power cable 5 Turn the power on 6 If the Console Selection screen displays choose the system console 7 After the keyboard indicator displayeds press the F5 key on the directly attached keyboard ...

Page 60: ... devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 I O planar If the I O planar or a network adapter is replaced see notes on page 2 1 3 Power supply If the symptom did not change and all the FRUs have been e...

Page 61: ...en Note Adapters or devices that require supplemental media are not shown in the new resource list If the system has adapters or devices that require a supplemental media select option 1 If the adapter or device requires supplemental media select Process Supplemental Media from the TASKS SELECTION LIST Follow the instructions on the screen after testing the adapters and devices listed on the NEW R...

Page 62: ... all the FRUs associated with the SRN have been exchanged or diagnostics run with no trouble found Run diagnostics after each FRU is exchanged If the I O planar or a network adapter is replaced see notes on page 2 1 Go to MAP 410 Repair Checkout in the IBM RS 6000 Diagnostic Information for Multiple Bus Systems YES If the symptom did not change and all the FRUs have been exchanged call your servic...

Page 63: ...ostic Information for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance Step 1540 16 Press Enter to return to the TASKS SELECTION LIST Select Process Supplemental Media and follow the on screen instructions to process the media Did the system return to the TASKS SELECTION SCREEN after the supplemental media was p...

Page 64: ...s attached to Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call your service support person for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540 1 on page 2 18 on this MAP and follow the instructions...

Page 65: ...tion Unless the system unit needs to be switched off for some other reason do not switch off the power to the system unit when servicing an SSA Hot Swap Disk Drive or the external SSA cable To isolate the FRUs associated with in the failing SSA Hot Swap Disk Drive perform the actions and answer the questions given in this MAP When instructed to exchange two or more FRUs in sequence 1 Exchange the ...

Page 66: ...Power Off Ready On Both SSA connections good and drive is ready Blinking Only one SSA connection good Flickering Drive is executing a command Check On Disk drive failure Self test running Drive in service mode Blinking Disk drive selected 2 36 Service Guide ...

Page 67: ...have been sent here because The system problem determination procedures sent you here Action from an SRN list sent you here A problem occurred during the installation of an SSA Hot Swap Disk Drive module Another MAP sent you here A customer observed a problem that was not detected by the system problem determination procedures Step 2010 1 Have you been sent to this MAP from the Configuration Verif...

Page 68: ...no associated hdisk a Run diagnostics using system verification mode to the pdisk b If you get a 5 digit SRN go to Table A 1 on page A 6 and follow the actions described If you do not get a 5 digit SRN the disk formatting may be incompatible with the system the disk was formatted on a different type of using system 1 Format the pdisk 2 Issue the system cfgmgr command 3 Retry the Configuration Veri...

Page 69: ...ostics are not available run them then go to Step 2010 5 If the system diagnostics and stand alone diagnostics are not available go to Step 2010 1 on page 2 37 Step 2010 5 Run the diagnostics in the problem determination mode Note Do not run the advanced diagnostics because errors are logged on other using systems that share the same loop Did the diagnostics give you an SRN for the SSA Hot Swap Di...

Page 70: ...ormation for Multiple Bus Systems to verify the repair Step 2010 8 Replace the backplane Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 9 Is there only one drive with no LED s on NO Go to step Step 2010 10 on page 2 41 YES Replace the the following FRU s 1 Backplane 2 Disk drive assembly Go to MAP 410 Repair Checkout in I...

Page 71: ...1 Backplane 2 EPOW cable Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 11 Is middle LED in the drive at the end of the backplane flashing NO Go to step Step 2010 8 on page 2 40 YES Go to step Step 2010 12 on page 2 42 Chapter 2 Maintenance Analysis Procedures 2 41 ...

Page 72: ...o MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair Step 2010 13 Replace the following 1 Backplane 2 Disk drive with the second LED flashing Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair 2 42 Service Guide ...

Page 73: ...network configuration and system information stored on the VPD on the operator panel If the MAPs indicate that the Operator Panel should be replaced swap the VPD from the old operator panel to the new one If the old VPD module has to be replaced call technical support for recovery instructions If recovery is not possible notify the system owner that new keys for licensed programs may be required 3...

Page 74: ... get gateway IP address Refer to Checkpoints on page 3 29 table using code E174 20A80003 Cannot get server hardware address Refer to Checkpoints on page 3 29 table using code E174 20A80004 Bootp failed 1 Refer to E1xx Code Boot Problems on page 3 44 for general considerations 2 Turn off then on and retry the boot operation 3 Verify Boot List by using the Firmware SMS Multiboot menus 4 Verify the n...

Page 75: ...umper is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 20E00003 Power on Password must be set for Unattended mode Unattended mode requires the setting of the Power On password before it is enabled 20E00004 Battery drained or needs replacement 1 Replace battery 2 Replace I O board See notes on 3 1 20E00005 EEPROM locked 1 T...

Page 76: ...e 000 000 000 000 20EE0004 Invalid IP parameter Enter valid numeric IP parameter Example 000 000 000 000 20EE0005 Invalid IP parameter 255 Enter valid numeric IP parameter in the range of 0 to 255 Example 255 192 002 000 20EE0006 No SCSI controllers present The I O board should always have at least 2 integrated PCI SCSI controllers replace the I O board See notes on 3 1 20EE0007 Keyboard not found...

Page 77: ...s installed on Please refer to your AIX documentation for the exact syntax and usage of the bootlist command In order to boot the Operating System so that the above mentioned values can be reconstructed power the system down and power it back up again this should cause the system to look for the Operating System in the devices contained in the custom boot list or in the default boot list depending...

Page 78: ...1 Before replacing any system components a Ensure that the controller and each device on the SCSI bus is assigned a unique SCSI ID b Ensure SCSI bus is properly terminated c Ensure SCSI signal and power cables are securely connected and not damaged 2 The location code information is required to identify the ID of SCSI device failures as well as to indicate the location of the controller to which t...

Page 79: ...drive Insert diskette containing firmware image 25010001 Diskette seek error 1 Retry function 2 Replace diskette drive 3 Replace diskette cable 4 Replace I O board See notes on 3 1 25010002 Diskette in drive does not contain an IMG file Insert diskette with firmware update file 25010003 Cannot open OPENPROM package Replace I O board See notes on 3 1 25010004 Cannot find OPENPROM node Replace I O b...

Page 80: ...e established and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization eg boot device list information has been lost the system may need to be re configured 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement or the error code is 25A80000 replace the I O board See notes on 3 1 ...

Page 81: ...parameter error value contains a null character Refer to Action under error code 25A80xxx 25AA0xxx EEPROM problems EEPROM problem resolution 1 Ensure that the EEPROM Security jumper is in the correct position if doing a privileged access password install 2 Retry the operation 3 If retries do not solve the problem replace the I O board See notes on 3 1 25AA0000 Unable to unlock EEPROM Refer to Acti...

Page 82: ... replaced with a supported type memory module If an unsupported memory module is replaced the same unsupported type the error does not go away There may be 2 memory module related memory errors reported to indicate a memory module pair One of the 2 indicated memory modules may be good when replacing memory replace 1 memory module at a time not both See Memory PD Bits on page 3 26 for definition of...

Page 83: ...er outages that occur during normal system usage These errors are warnings that the RTC data content needs to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs the Power On Password and Time and Date information has been lost To set restore a Power On Password use the SMS utility To set restore the Time and Date use the Operatin...

Page 84: ...ard 200 166 Mhz 1 or 2 way Processor card 211 Down level VPD Contact service person 251 166 Mhz 1 way Processor card 261 166 Mhz 2 way Processor card 451 332 Mhz 1 way Processor card 461 332 Mhz 2 way Processor card 2B2xxx31 Processor failed CPU Card See error code 2B2xxx22 for xxx definitions 2B2xxx42 Unsupported processor type CPU Card See error code 2B2xxx22 for xxx definitions 2BA00xxx Service...

Page 85: ... on 3 1 2BA00018 EPOW test failure 1 Replace the service processor 2 Replace the I O board See notes on 3 1 2BA00019 IRQ13 test failure 1 Replace the I O board See notes on 3 1 2 Replace the service processor card 2BA00024 Service processor reports bad Power Controller firmware Use the System Firmware diskette to re program the System firmware 2BA00040 Service processor reports Service Processor V...

Page 86: ...ports PCI expansion card VPD module not present Replace the PCI expansion card 2BA00067 Service processor reports PCI expansion card VPD data corrupted Replace the PCI expansion card 2BA00070 Service processor reports CPU card VPD module not present Replace the CPU card s 2BA00071 VPD data corrupted for CPU in slot 0 Replace the CPU card in slot 0 2BA00073 VPD data corrupted for CPU in slot 1 Repl...

Page 87: ... service processor CRC See error code 2BA00200 for recovery procedure 2BA00203 Service processor firmware update error occurred update not completed Error occurred while reading new service processor CRC after updating service processor firmware See error code 2BA00200 for recovery procedure 2BA00204 Service processor firmware update error occurred update not completed Error occurred while calcula...

Page 88: ...ns to the system 2 Replace Memory Card 2BA00313 Service Processor reports Generic Power Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00314 Service Processor reports 5V Over Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00315 Service Processor reports 5V Under Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00316 Se...

Page 89: ...nsion Card 5V Under Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00328 Service Processor reports PCI Expansion Card 3 3V Over Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00329 Service Processor reports PCI Expansion Card 3 3V Under Voltage Alert 1 Replace Power Supply 2 Replace I O Board See notes on 3 1 2BA00330 Service Processor re...

Page 90: ...reports Memory Critical Over Temperature Slow Shutdown request 1 Check for cool air flow obstructions to the system 2 Check fans for obstructions that prevent them from normal operation example a cable caught in the fan preventing it from spinning 3 If problem persists replace Memory Card 2BA00338 Service Processor reports Generic Fast Shutdown request 1 Replace Power Supply 2 Replace I O Board Se...

Page 91: ... Service Processor reports Unsupported value in EPOW 1 Check EPOW cabling on SCSI or SSA Backplanes 2 Replace I O Board See notes on 3 1 40100005 A loss of system power detected Possible main power loss If not replace power supply 40100007 Immediate shutdown Possible main power loss If not replace power supply 40110001 Power Supply fail 1 Check power cable to P2 connector on I O Board 2 Power supp...

Page 92: ... 40111101 Power good signal low on either processor card 1 or processor card 2 If the system is running refer to the AIX error log to find out which processor card is failing If the system is not running refer to the Service Processor error log Replace failing processor card 40111102 Wrong processor cards plugged into the system 1 Remove cards 2 Verify part numbers 3 Install valid cards 40200001 A...

Page 93: ... Heartbeat Utility is installed and has been activated 3 Check for errors or unusual conditions that might prevent the OS from reporting Heartbeat messages such as system dump machine check or checkstop error Review the error log 4 I O board See notes on 3 1 5 Service processor 6 If the problem persists call the support center for assistance 40B00100 Surveillance timeout on CPU 1 1 Check for error...

Page 94: ...blem Check to ensure the the temperature is in the ambient range 40D00004 An unknown fast shutdown commanded Locked fan failure detected Make sure all fans are operating normally 4B200054 The CPU cards are not compatible with each other i e one is a 166MHz and the other is a 332MHz 1 Remove cards 2 Verify part numbers 3 Install valid cards 4B200055 No CPU card in first slot 1 If only one processor...

Page 95: ...ot the system in Service Mode this preserves the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is successful run Diagnostics in Problem Determination mode to determine the cause of the failure Otherwise continue 2 CPU Card in Slot 1 3 System Board 4B2xxx02 Checkstop Slot 2 Fail 1 Attempt to reboot the system in Service Mode this preserves the AIX error log If th...

Page 96: ...ard Otherwise continue 5 Install the CPU Card in slot 2 if there was one If the failure returns replace that CPU Card Otherwise continue 6 If the failure is still absent the problem was a bad connection and you have reseated the possible connections 4BA00000 The system support controller detects the service processor but cannot establish communication The system halts 1 Replace the service process...

Page 97: ...ode Description Action Possible Failing FRU 4BA10004 Service Processor Firmware Fail Restore or update the Service Processor Flash EPROM 4BA10005 IòC Path Fail 1 I O board See notes on 3 1 2 CPU Card 3 System Board Chapter 3 Error Code to FRU Index 3 25 ...

Page 98: ... to identify the type of memory that generated the error If you replace FRUs and the problem is still not corrected go to hdref refid 1540 unless otherwise indicated in the tables Table 3 2 Memory Module PD bits PD value Size Clock Cycle nsecs Parity ECC 58 32MB 10 ECC 38 128MB 10 ECC Note Memory modules must be installed in pairs 3 26 Service Guide ...

Page 99: ... bus If a failure is detected on this system with all adapters removed from the failing bus the I O board is the isolated FRU If a failure is not detected the adapters are added back one at a time to their original slot location and the configuration is tested until a failure is detected The failure is then isolated to the failing FRU If a failure has not been detected and all the FRUs have been t...

Page 100: ...9CC 102 PCI Bus 02 Internal External SCSI port 2 30 58 I O board See notes on 3 1 Device installed in I O Slot 6P 30 60 to 30 67 Adapter Device installed in I O Slot 7P 30 68 to 30 6F Adapter Device installed in I O Slot 8P 30 70 to 30 77 Adapter Device installed in I O Slot 9P 30 78 to 30 7F Adapter 651 730 ISA Bus Diskette Drive port device 01 D1 00 00 I O board See notes on 3 1 Parallel port de...

Page 101: ...ing and initialization Firmware checkpoints are listed in Firmware Checkpoints on page 3 32 Note Go to MAP 1540 for any of the following conditions A four digit code in the range of E001 through EFFF displays on the operator panal but is not listed in the checkpoint table A four digit code displays in the checkpoint table but does not contain a repair action or FRU listing All of the FRUs listed i...

Page 102: ...ort 1 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E043 Configuring serial port 2 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E044 Preparing to set serial port line speed 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E045 Preparing to initialize serial port 1 Service Processor 2 I O board See notes on 3 1 3 CPU Card E060 Preparing to auto power on AC re...

Page 103: ...ing CPU BIST 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0C0 Starting X5 BIST 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0E0 Pulling CPU out of reset 1 CPU Card 2 I O board See notes on 3 1 3 Service Processor E0E1 Pull CPU out of reset okay 1 CPU Card 2 I O board 3 System board See notes on 3 1 4 Service Processor OK SP Ready Waiting for Power On None Normal ope...

Page 104: ... the note on 3 29 E105 Transfer control to Operating System normal boot See E1xx Code Boot Problems on page 3 44 E108 Run recovery block base memory test 2K set stack See the note on 3 29 E109 Copy CRC verification code to RAM See the note on 3 29 E10A Turn on cache See the note on 3 29 E10B Flush cache See the note on 3 29 E10C Jump to CRC verification code in RAM See the note on 3 29 E10D Comput...

Page 105: ...Initialize S P See the note on 3 29 E122 No memory detected system lockup Note Disk drive light is on continuously 1 Memory Modules 2 Memory Card 3 System Board 4 See the note on 3 29 E123 No memory module found in socket See the note on 3 29 E124 Disable defective memory bank See the note on 3 29 E125 Clear PCI devices command reg go forth See the note on 3 29 E126 Check valid image start See the...

Page 106: ...PReP style load See the note on 3 29 E149 Create boot mgr node See the note on 3 29 E14C Create terminal emulator node See the note on 3 29 E14D Load boot image See E1xx Code Boot Problems on page 3 44 E14E Create client interface node directory See the note on 3 29 E14F NVRAM validation config variable token generation See the note on 3 29 E150 Create host primary PCI controller node See the note...

Page 107: ...the note on 3 29 E15F Adapter VPD probe See the note on 3 29 E160 CPU node VPD creation See the note on 3 29 E161 Root node VPD creation See the note on 3 29 E162 SP node VPD creation See the note on 3 29 E164 Create PCI graphics node P9 See the note on 3 29 E168 Create PCI graphics node S3 See the note on 3 29 E16C GTX100P Subsystem Open request See the note on 3 29 E16D GTX100P Planar not detect...

Page 108: ... 29 E196 Probe ISA bus See the note on 3 29 E19B Create Service Processor node See the note on 3 29 E19C Create tablet node See the note on 3 29 E19D Create nvram node See the note on 3 29 E19E Real time clock RTC creation and initialization Refer to error code 28030xxx in Firmware POST Error Codes on page 3 2 E19F Create eeprom node See the note on 3 29 E1AD See description of checkpoint E1DE See...

Page 109: ...g is displayed on it follow the steps associated with All display problems in the Entry MAP tables If selection screen s can be seen on the terminals and the appropriate key on the input device associated with the disired display or terminal is pressed within 60 seconds but there is no response to the keystroke 1 If selecting the console with a keyboard attached to the system replace the keyboard ...

Page 110: ... E1E4 Initialize Super I O with default values See the note on 3 29 E1E5 XCOFF boot image initialization See the note on 3 29 E1E6 Set up early memory allocation heap See the note on 3 29 E1E7 PE boot image initialization See the note on 3 29 E1E8 Initialize primary diskette drive polled mode See the note on 3 29 E1E9 ELF boot image initialization See the note on 3 29 E1EA Firmware flash corrupted...

Page 111: ...te image See the note on 3 29 E1EF Erase flash See the note on 3 29 E1F0 Start O B E See the note on 3 29 E1F1 Begin self test sequence on boot device s See the note on 3 29 E1F2 Power On Password prompt Prompt should be visible on the system console If a console is attached but nothing is displayed on it go to the Entry MAP on page 2 1 with the symptom All display problems E1F3 Privileged Access ...

Page 112: ...heck for 50MHz device on PCI Bus in Slots 1P or 2P 1 Replace the I O board See notes on 3 1 2 I O Adapters in PCI slots 1P or 2P 3 See the note on 3 29 E207 Setup Data gather mode and 64 32 bit mode on PCG Replace the I O board See notes on 3 1 See the note on 3 29 E208 Assign bus number on PCG Replace the I O board See notes on 3 1 See the note on 3 29 E209 Assign PCI I O addresses on PCI Replace...

Page 113: ...ystem and Service Processor firmware levels are at the current release levels update as necessary 2 Replace the memory card See notes on 3 1 See the note on 3 29 E441 Generate options node NVRAM configuration variable properties 1 Verify that the system and Service Processor firmware levels are at the current release levels update as necessary 2 Replace the memory card See notes on 3 1 See the not...

Page 114: ... attempts to trouble shoot a problem during the memory testing where the system hangs before an error code can be displayed on the Operator Panel 1 Power down the system 2 Remove and re install any installed Memory Card s power the system up If the system no longer stops at an E3xx code re seating the Memory Card s has corrected the problem 3 Attempt to isolate the problem to a specific Memory Car...

Page 115: ...ntinue with step 4i If there are no more memory DIMM pairs to be re installed you either have a suspect bad memory DIMM pair or simply reseating the memory DIMMs on the Memory Card card has corrected the problem If you have a suspect bad memory DIMM pair continue with step 5 i Power the system up j If the system does not stop at an E3xx code continue at step 4g k If the system has stopped at an E3...

Page 116: ...oot sequence If the intended boot device is not correctly identified in the boot sequence add it to the boot sequence using the SMS menus For network boot attempts Are the IP parameters correct Attempt to Ping the target server using the SMS Ping utility 2 If the checkpoint E105 or E15B is displayed for an extended time there may be a problem with the integrity of the boot image Try to boot and ru...

Page 117: ...or this client f Replace network cable g Replace network adapter unless trying to boot using the ethernet controller on the I O Board h It is possible that another installed adapter is causing the problem Remove all installed adapters except the one you are trying to boot and try to boot the standalone diagnostics from a CD ROM drive attached to the scsi controller on the I O Board If this is succ...

Page 118: ...of a function from any extended location information A group of logical devices can have the same base location code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the serial port 1 controller and its connector S1 which is located on planar P2 its base location code ...

Page 119: ...re 1 Based on the device structure the abbreviated sub location code conveys the same information in a more concise form than an additional level of location identifier for example P1 M1 4 pluggable module 4 on Memory Card 1 on Planar 1 rather than P1 M1 M4 P1 C1 1 pluggable CPU 1 on CPU Card 1 on Planar 1 rather than P1 C1 C1 P2 Z1 A3 1 LUN 1 at SCSI ID 3 on integrated SCSI bus 1 from Planar 2 ra...

Page 120: ...AIX and Physical Location Code Reference Table 3 48 Service Guide ...

Page 121: ...Chapter 3 Error Code to FRU Index 3 49 ...

Page 122: ...5L 15H Memory Card 2 00 00 P1 M2 Processor Connector J13 Memory Card 2 moduleS 1 thru 16 00 00 P1 M2 1 through P1 M2 16 Memory Card Sockets J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J16 Extents 8L 8H 10L 10H 12L 12H 14L 14H 9L 9H 11L 11H 13L 13H 15L 15H I O board 00 00 P2 FMC card 00 00 P2 X2 Connector J51 Integrated Devices Diskette Drive 01 D1 00 00 P2 D1 I O board Connector J13 Base Ad...

Page 123: ... board Connector J2 Host Bridge ID01 Device 02 Card in PCI Slot 3P 10 68 to 10 6F P2 I3 I O board Connector J3 Host Bridge ID00 Device 03 Card in PCI Slot 4P 10 70 to 10 77 P2 I4 I O board Connector J4 Host Bridge ID00 Device 04 Card in PCI Slot 5P 10 78 to 10 7F P2 I5 I O board Connector J5 Host Bridge ID00 Device 05 Card in PCI Slot 6P 30 60 to 30 67 P2 I6 I O board Connector J6 Host Bridge ID02...

Page 124: ...CSI Port 1 P2 Z1 10 60 00 15 0 P2 Z1 B2 Primary SCSI Bus ID 15 SCSI Backplane C When connected to SCSI Port 2 P2 Z2 30 58 00 15 0 P2 Z2 B2 Secondary SCSI Bus ID 15 DASD in Bays C1 through C6 When connected to SCSI Port 1 P2 Z1 10 60 00 G 0 Where G identifies Primary SCSI Bus ID 8 through 13 P2 Z1 B2 1 through B2 6 Primary SCSI Bus ID 8 through 13 DASD in Bays C1 through C6 When connected to SCSI P...

Page 125: ... 8 through 13 P2 In Z1 B2 1 through B2 6 Backplane connector J6 through J11 Slots A through F Bus ID 8 through 13 SCSI Backplane E When connected to PCI adapter in slot P2 In AB CD 00 15 0 Where AB CD identifies the adapter s slot P2 In Z1 B2 Bus ID 15 DASD in Bays E1 through E6 When connected to PCI adapter in slot P2 In AB CD 00 G 0 Where AB CD identifies the adapter s slot and G identifies the ...

Page 126: ...Fan 4 Connector P2 X4 Fan connector J19 at I O Board Service Processor Service Processor P2 X1 I O board Connector J10 Operator Panel Operator Panel L1 I O board Connector J22A Operator Panel Connector P2 L1 I O board Connector J22A Power Supply Power Supply V1 I2C Ad 92 Ch2 RTAS 9002 0 Note The SCSI bus ID s are the recommended values Features installed at the manufacturing site will correspond t...

Page 127: ...er times 8 plus the function number The C and D are characters in the range of 0 9 and A F hex numbers This allows the location code to uniquely identify multiple adapters on individual PCI cards For pluggable ISA adapters CD is equal to the order the ISA cards defined configured either by SMIT or the ISA Adapter Configuration Service Aid For integrated ISA adapters CD is equal to a unique code id...

Page 128: ...on code is defined as AB CD EF G H Logical Unit address of the SCSI Device Control Unit Address of the SCSI Device Connector ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus Where AB CD EF are the same as non SCSI devices G defines the control unit address of the device Values of 0 to 15 are valid H defines the logical unit address of the device Values of 0 to 255 a...

Page 129: ... 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot 5 30 60 to 30 67 Any PCI card in slot 6 30 68 to 30 6F Any PCI card in slot 7 30 70 to 30 77 Any PCI card in slot 8 30 78 to 30 7F Any PCI card in slot 9 01 D1 Diskette adapter 01 R1 Parallel port adapter 01 S1 Serial port 1 adapter 01 S2 Serial port 2 adapter 01 S3 Serial port 3 adapter 01 K1 Keyboard adapter 01 01 First...

Page 130: ...rator guide for the using system A B C D E F G H Always ð Always ð Always ð P Physical disk drive module L Logical disk drive Adapter position number of the slot 1 through 8 containing the SSA adapter System I O bus identifier Always ð Always ð The location code shows only the position of the SSA adapter in the using system and the type of device that is attached Use a service aid to find the loca...

Page 131: ...he disk drive modules then returns through another link to a second connector on the SSA adapter The SSA Adapter The system unit can be attached to an SSA adapter See Figure 3 1 The adapter card has four SSA connectors that are arranged in two pairs Connectors A1 and A2 are one pair connectors B1 and B2 are the other pair Connectors B1 and B2 are used on 7025 Model F50 since they support the inter...

Page 132: ...disk drive modules are arranged in a string of 2 to 6 disk drive modules This string has its own two SSA connectors This string is connected through an internal SSA cable to a pair of connectors on the SSA adapter to make an SSA loop The SSA cables provide the SSA links Figure 3 2 shows the relationships between the SSA connectors and the disk drive module string in a system unit Figure 3 2 A Stri...

Page 133: ... the SSA link but can always be found by the software Service actions are always related to physical disk drives For this reason errors that occur on SSA disk drives are always logged against the physical disk drive pdisk The numeric identifier of pdisks hdisks and disk drive module slots of the system unit are not related to each other For example pdisk1 is not necessarily installed in slot 1 of ...

Page 134: ...ystem cannot detect which data path is being used If a disk drive module fails or is turned off the loop is broken and one of the data paths to a particular module is no longer available The disk drive modules on the loop continue to work but an error is reported to the using system Figure 3 3 shows that disk drive module in slot 3 has failed The disk drive modules in slots 1 and 2 can communicate...

Page 135: ...ailed The disk drive module in slot 1 can communicate with the using system only through connector A1 of the SSA adapter The disk drive module in slots 5 and 6 can communicate with the using system only through connector A2 of the SSA adapter The disk drive module in slot 3 is isolated from the SSA adapter Figure 3 4 Disk Drive Modules in Slots 2 and 4 Have Failed Chapter 3 Error Code to FRU Index...

Page 136: ...move that module from the link Link Verification This service aid tells you the operational status of an SSA link Configuration Verification This service aid lets you determine the relationship between physical and logical disk drives Format Disk This service aid formats an SSA disk drive module Certify Disk This service aid verifies that all the data on a disk drive can be read correctly Before y...

Page 137: ...by the service aids tell you when you can select the identify function Note You cannot use the identify function on a device that is in reserved status Starting the SSA Service Aids To start the SSA service aids 1 Start the using system diagnostics see the Common Diagnostics Information Manual and go to DIAGNOSTIC OPERATING INSTRUCTIONS 2 Follow the instructions to select FUNCTION SELECTION 3 Sele...

Page 138: ...ain the same as those shown in the screen above 5 Select the service aid that you require then go to the relevant instructions in this chapter Set Service Mode Service Aid on page 3 67 Link Verification Service Aid on page 3 73 Configuration Verification Service Aid on page 3 77 Format Disk Service Aid on page 3 79 Certify Disk Service Aid on page 3 81 3 66 Service Guide ...

Page 139: ...through it might still be active even though the disk drive module itself might not be working You must put that module into the service mode before you remove it from the SSA link If you leave the Set Service Mode service aid the service mode is reset To use the Set Service Mode service aid 1 Select SET SERVICE MODE from the SSA Service Aids menu see Starting the SSA Service Aids on page 3 65 A l...

Page 140: ...urce identifiers 11111111 through 99999999 Serial numbers of the physical disk drive modules The actual serial number of a disk drive module is shown on the front of the disk drive module 00 04 P See SSA Location Code Format on page 3 58 2 GB SSA F Physical Disk Drive Descriptions of the disk drive modules 3 68 Service Guide ...

Page 141: ... 8ð238ð SET SERVICE MODE 8ð2381 SET SERVICE MODE 8ð2382 pdisk3 44444444 ðð ð4 P 2 GB SSA F Physical Disk Drive Move cursor onto selection then press Enter Set or Reset Identify Select this option to set or reset the Identify indicator on the disk drive Set or Reset Service Mode Select this option to set or reset Service Mode on the disk drive F3 Cancel F1ð Exit Chapter 3 Error Code to FRU Index 3 ...

Page 142: ...F Physical Disk Drive pdisk8 99999999 ðð ð4 P 2 GB SSA F Physical Disk Drive BOTTOM F3 Cancel F1ð Exit Notes a You can select only one disk drive module at a time b If you select the service mode function and the selected disk drive module is not in a closed loop see SSA Loops and Links on page 3 59 your selection fails and an error message is displayed Use the Link Verification service aid to ide...

Page 143: ...MODE 8ð2381 SET SERVICE MODE 8ð2382 pdisk5 66666666 ðð ð4 P 2 GB SSA F Physical Disk Drive Move cursor onto selection then press Enter Set or Reset Identify Select this option to set or reset the Identify indicator on the disk drive Set or Reset Service Mode Select this option to set or reset Service Mode on the disk drive F3 Cancel F1ð Exit Chapter 3 Error Code to FRU Index 3 71 ...

Page 144: ...ð2381 Move cursor onto selection then press Enter TOP pdiskð 11111111 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk3 44444444 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk4 55555555 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk5 66666666 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk6 77777777 ...

Page 145: ...The Link Verification adapter menu is displayed SSA SERVICE AIDS 8ð238ð LINK VERIFICATION 8ð2385 Move cursor onto selection then press Enter ssað ðð ð3 SSA Adapter ssa1 ðð ð5 SSA Adapter ssa2 ðð ð6 SSA Adapter ssa3 ðð ð7 SSA Adapter F3 Cancel F1ð Exit 2 Select the adapter that you want to test The columns of information displayed on the screen have the following meanings ssa0 through ssa3 Adapter ...

Page 146: ...he columns of information displayed on the screen have the following meanings An SSA link must be configured in a loop around which data can travel in either direction The loop is broken if a cable fails or is removed or if a disk drive module fails Because each disk drive module on the loop can be accessed pdisk0 through pdisk9 Physical disk drive resource identifiers 11111111 through 99999999 Se...

Page 147: ...int Asterisks indicate an unconfigured device That device might be Another SSA adapter that is in the same using system or in a different using system An SSA device that is in the SSA network but whose type is not known Such a condition can occur if for example devices are added to the network but the cfgmgr command is not run to configure those devices into the using system For example LINK VERIF...

Page 148: ...t up to 30 seconds before detailed information about the SSA network becomes available to the service aids 4 When you have solved a problem press F3 Esc and 3 on some consoles to leave the display then press Enter to reselect it The display shows the new status of the SSA links 3 76 Service Guide ...

Page 149: ...lect Configuration Verification from the SSA Service Aids menu to display a list of pdisks and hdisks see Starting the SSA Service Aids on page 3 65 SSA SERVICE AIDS 8ð238ð CONFIGURATION VERIFICATION 8ð239ð Move cursor onto selection then press Enter TOP pdiskð 22222222 ðð ð3 P 2 GB SSA F Physical Disk Drive pdisk1 33333333 ðð ð5 P 2 GB SSA F Physical Disk Drive pdisk2 44444444 ðð ð7 P 2 GB SSA F ...

Page 150: ...SSA_Addr Status TOP pdiskð 22222222 ðð ð2 A1 5 Good ðð ð2 A2 5 Good ðð ð3 A1 1ð Good ðð ð3 A2 ð Good BOTTOM F3 Cancel F1ð Exit If you select a pdisk a list of hdisks is displayed SSA SERVICE AIDS 8ð238ð CONFIGURATION VERIFICATION 8ð239ð CONFIGURATION VERIFICATION 8ð2392 pdiskð 22222222 ðð ð3 P 2 GB SSA F Physical Disk Drive Move cursor onto selection then press Enter hdisk3 22222222 ðð ð3 L SSA Lo...

Page 151: ...FORMAT DISK 8ð2395 Move cursor onto selection then press Enter TOP pdiskð 11111111 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk3 44444444 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk4 55555555 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk5 66666666 ðð ð4 P 2 GB SSA F Physical Disk Drive pdi...

Page 152: ... DESTROYS ALL DATA ON THE DISK DRIVE F3 Cancel F1ð Exit 3 If you are not sure of the identification pdisk number of the disk drive module that you want to format use the identify function to get a positive physical identification of the module see The Identify Function on page 3 65 You can further ensure that you have selected the correct disk drive module by verifying that the serial number on th...

Page 153: ...K 8ð24ð4 Move cursor onto selection then press Enter TOP pdiskð 11111111 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk1 22222222 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk2 33333333 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk3 44444444 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk4 55555555 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk5 66666666 ðð ð4 P 2 GB SSA F Physical Disk Drive pdisk6 777777...

Page 154: ... Certify operation F3 Cancel F1ð Exit 3 If you are not sure of the identification pdisk number of the disk drive module that you want to format use the identify function to get a positive physical identification of the module see The Identify Function on page 3 65 You can further ensure that you have selected the correct disk drive module by verifying that the serial number on the front of the dis...

Page 155: ... solve them then try to run the service aid again If diagnostics fail or if the same problem occurs when you try the service aid again run the diagnostics from diskette or CD ROM to isolate the problem If you do not find a problem the operating system might have failed SSA03 The service aid was unable to open an hdisk This problem might have occurred because a disk drive module has failed or has b...

Page 156: ... 73 The following examples show various loops and the associated information that is displayed by the Link Verification service aid Example 1 Normal Loops In Figure 3 5 eight disk drive modules are connected to connectors A1 and A2 of the SSA adapter Five disk drive modules are connected to connectors B1 and B2 of the same SSA adapter Figure 3 5 Normal Loops 3 84 Service Guide ...

Page 157: ...hysical Serial Adapter Port A1 A2 B1 B2 Status TOP pdiskð nnnnnnnn ð 7 Good pdisk1 nnnnnnnn 1 6 Good pdisk2 nnnnnnnn 2 5 Good pdisk3 nnnnnnnn 3 4 Good pdisk4 nnnnnnnn 4 3 Good pdisk5 nnnnnnnn 5 2 Good pdisk6 nnnnnnnn 6 1 Good pdisk7 nnnnnnnn 7 ð Good pdisk8 nnnnnnnn ð 3 Good pdisk9 nnnnnnnn 1 2 Good MORE F3 Cancel F1ð Exit Note Scroll the display to see all the connected disk drive modules Chapter...

Page 158: ...d to connectors A1 and A2 of the SSA adapter However the loop is broken because the SSA cable has been disconnected from connector A2 Four disk drive modules are connected to connectors B1 and B2 of the same SSA adapter Although the broken loop is reported as an error all the disk drive modules can still communicate with the using system The eight disk drive modules can communicate through connect...

Page 159: ...s Enter Physical Serial Adapter Port A1 A2 B1 B2 Status TOP pdiskð nnnnnnnn ð Good pdisk1 nnnnnnnn 1 Good pdisk2 nnnnnnnn 2 Good pdisk3 nnnnnnnn 3 Good pdisk4 nnnnnnnn 4 Good pdisk5 nnnnnnnn 5 Good pdisk6 nnnnnnnn 6 Good pdisk7 nnnnnnnn 7 Good pdisk8 nnnnnnnn ð 3 Good pdisk9 nnnnnnnn 1 2 Good MORE F3 Cancel F1ð Exit Note that the column for adapter connector A2 shows no connections Chapter 3 Error...

Page 160: ...ame SSA adapter Although the missing disk drive module is reported as an error all the remaining disk drive modules can still communicate with the using system Two disk drive modules can communicate through connector A1 of the SSA adapter Five disk drive modules can communicate through connector A2 of the SSA adapter Five disk drive modules can communicate through connectors B1 and B2 of the same ...

Page 161: ...s Enter Physical Serial Adapter Port A1 A2 B1 B2 Status TOP pdiskð nnnnnnnn ð Good pdisk1 nnnnnnnn 1 Good pdisk3 nnnnnnnn 4 Good pdisk4 nnnnnnnn 3 Good pdisk5 nnnnnnnn 2 Good pdisk6 nnnnnnnn 1 Good pdisk7 nnnnnnnn ð Good pdisk8 nnnnnnnn ð 3 Good pdisk9 nnnnnnnn 1 2 Good MORE F3 Cancel F1ð Exit Note that the missing disk drive module pdisk2 is represented by a line of question marks Chapter 3 Error...

Page 162: ...fy function to identify devices that are next to the SSA adapter on the SSA link or use the procedure described in Finding the Device When No Service Aids Are Available Finding the Device When No Service Aids Are Available When no service aids are available you must find the device by using the port P and SSA address AA values that are provided by some service request numbers SRNs Examples of thes...

Page 163: ...ents SSA address count 0 Continue to follow the SSA link from disk drive module or adapter increasing the SSA address count by 1 for each device until you reach the disk drive module or adapter that is indicated in the SRN Chapter 3 Error Code to FRU Index 3 91 ...

Page 164: ...ommand is ucode 8F97 ðð nn Name of adapter download False where nn is the adapter code package ID Use the Display or Change Configuration or Vital Product Data VPD service aid to display the VPD for the adapter The first two characters of the ROS Level field contain the adapter code package ID To determine the ID of the microcode package that is being used on a disk drive module use the Display or...

Page 165: ...e level Serial number Disk enclosure serial number Machine type and model Type and model Manufacturer Manufacturer and plant code ROS level and ID ROM and RAM code revision levels Device specific Z2 RAM code load part number Device specific Z3 Electronics card assembly part number Device specific Z4 Disk enclosure date of manufacture SSA Adapter Part number Adapter card FRU part number Serial numb...

Page 166: ...scription of function SSA adapter Device specific Z0 If the adapter contains additional DRAM modules Z0 indicates the total DRAM size in megabytes Device specific Z1 If the adapter contains a pluggable fast write cache module Z1 indicates the cache size in megabytes 3 94 Service Guide ...

Page 167: ...ted passwords Online Diagnostics can be loaded by booting from the service mode boot list by pressing the F6 key on a directly attached keyboard or the number 6 key on an ASCII terminal The procedure for booting from the devices listed in the service mode boot list Online Diagnostics is the following 1 Verify with the system administrator and users that all programs may be stopped then do so 2 Tur...

Page 168: ...y on an ASCII terminal loads Online Diagnostics from the service mode boot list no Diagnostic CD should be in the CD ROM drive since Online Diagnostics is typically run from a hard disk which is in the service mode boot list defined using the system diagnostics Display or Change Bootlist Service Aid Like the default boot list the service mode boot list can contain five entries The F6 or 6 keys wor...

Page 169: ...aphical System Management Services turn on or restart the computer After the logo is displayed initialization icons appear across the bottom of the screen To enter the Open Firmware command line you must press the F8 key after the keyboard icon appears during startup If you have pressed the F8 key the Open Firmware command line an OK prompt appears after the initialization and power on self test P...

Page 170: ...mmand line you must press the F1 key after the keyboard icon appears during startup After the System Management Services starts the following screen appears System Management Services Config Multiboot Utilities Exit You may also press F8 here to enter the OK prompt 5 2 Service Guide ...

Page 171: ...as to the location of the operating system in a particular hard disk Please see the explanation of the bootlist command in your AIX documentation To select a particular operating system as the default operating system To install from the list of possible devices To set the sequence in which devices are searched for operating system startup code To go to the Open Firmware command prompt To set the ...

Page 172: ...e arrow keys to choose which icon is highlighted then press the Enter key You can also select an icon by clicking on it with your left mouse button To leave the current screen either press the Esc key or select the Exit icon 5 4 Service Guide ...

Page 173: ...ecting this icon makes it possible for you to view information about the setup of your system unit A list similar to the following appears when you select the Config icon Chapter 5 System Management Services 5 5 ...

Page 174: ...r Page Down key displays the next configuration screen which lists your computer s firmware version the date of its development and the firmware part number The following screen is provided by the service processor 5 6 Service Guide ...

Page 175: ...rd disk Please see the explanation of the bootlist command in your AIX documentation To select a particular operating system as the default operating system To install from the list of possible devices To set the sequence in which devices are searched for operating system startup code To go to the Open Firmware command prompt To set the Multiboot menu so that it comes up immediately as the system ...

Page 176: ...led from You select one of the devices and the system searches the device for an operating system to install and if supported by the operating system in that device the name of the operating system displays The Select Boot Device option provides a list of devices that can be selected to be stored on the boot list Up to 5 devices are supported The OK Prompt procvides access to the Open Firmware com...

Page 177: ... or programs if you select the wrong drive The default boot sequence is The primary diskette drive CD ROM drive Tape id 5 slot 1 Hard disk drive id 6 Slot 1 Network device To change the custom boot list enter a new order in the New column then select Save The List of Boot Devices is updated to reflect the order you have chosen You can choose 1 to 5 devices for the custom boot list To change the bo...

Page 178: ...protection for turning on the computer and for using system administration tools Error Log Enables you to view and clear error log information for your computer RIPL Remote Initial Program Load Allows you to select a remote system from which to load programs via a network adapter when your system unit is first turned on This option also allows you to configure network adapters which require setup ...

Page 179: ...er Console If you have more than one display attached to your system unit or if you have an ASCII terminal attached to your system unit in addition to a keyboard and display this tool allows you to define which one is active Chapter 5 System Management Services 5 11 ...

Page 180: ...On icon is shown in the locked position if a power on password is not set then the Power On icon is shown in the unlocked position as in the screen above When you select the Entry icon a screen with 8 empty boxes appears Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your password As you type a character a key appears in the box Enter Pa...

Page 181: ...n password is set If you previously had set a power on password and want to remove it select the Remove icon Note If you forget the power on password you have to remove the battery for at least 30 seconds to disable this password See Battery on page 6 38 for details Attention After you remove the battery you must reconfigure your system bootlist IP parameters console information support processor ...

Page 182: ...e icon returns to Remote Off Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs When you select the Entry icon a screen with 8 empty boxes appears Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your password As you type a character a key appears in the box Enter Pas...

Page 183: ...ked position to indicate that your computer now requires the password you just entered before running system programs Note If you forget the power on password you have to remove the battery for at least 30 seconds to disable this password See Battery on page 6 38 for details Chapter 5 System Management Services 5 15 ...

Page 184: ... log of errors your computer has encountered during operations Clear System Error Log Exit 2 No entry 1 96 01 29 00 51 32 12345678 00000000 Date Time Error Code Location Selecting the Clear icon erases the entries in this log 5 16 Service Guide ...

Page 185: ...RIPL Selecting the Remote Initial Program Load RIPL icon above gives you access to the following selections Set Address Exit Ping Config Chapter 5 System Management Services 5 17 ...

Page 186: ...ess than 100 For example 129 132 4 20 may need to be entered as 123 132 004 020 If any of the addresses is incomplete or contains a number other than 0 to 255 an error message is displayed when you select the Save icon To clear this error change the improper address and select Save again Note You should save a copy of your changes in case you need to replace your battery 5 18 Service Guide ...

Page 187: ...ess is valid by sending a test transmission to that address After choosing the Ping option you may be asked to indicate which communications adapter Token Ring or Ethernet should be used to send the test transmission Chapter 5 System Management Services 5 19 ...

Page 188: ...pter press the spacebar to select the adapter then highlight the OK icon and press the Enter key The next screen allows you to select the configuration of the adapter you have just chosen or allow the system to select the configuration automatically As on the previous screen use the arrow keys to highlight press the space bar to select then highlight the OK icon and press enter 5 20 Service Guide ...

Page 189: ... the entry by moving the arrow keys then use the space bar to scroll through the available ID s After you have entered the new address use the arrow keys to highlight the Save icon and press the Enter key At any time in this process you can select the Default icon to change the SCSI IDs to the default values Chapter 5 System Management Services 5 21 ...

Page 190: ...mage ATTENTION While the new firmware image is being copied into your system unit you must not turn off the system unit Turning off the system unit during the update process may render your system unit inoperable After the flash update is complete the system unit restarts If the flash update does not complete successfully or the system unit does not restart after the flash update contact your auth...

Page 191: ...br file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette into your system unit 5 Turn on your system unit 6 When the keyboard indicator appears press the 1 key if the system console is an ASCII terminal or the F1 key if the system console is a directly attached keyboard 7 When the System Management Services appear ch...

Page 192: ...e 8 key after the keyboard text symbol appears during startup If you have pressed the 8 key the Open Firmware command line an OK prompt appears after the initialization and power on self tests POST are complete The Open Firmware command line can be used to set up adapters that are not configurable with the System Management Services Your adapter documentation directs you to use this option if it i...

Page 193: ... 1 Display Configuration 2 Multiboot 3 Utilities 4 Select Language X Exit á ñ Selecting the numbered options provide capabilities described on the following pages After you have finished using the text based System Management Services entering x for exit boots your computer Chapter 5 System Management Services 5 25 ...

Page 194: ...werPC 6ð4 L2 Cache ð512K Memory slotA 8MB slotB 8MB LPT addr 3BC COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette addr 3Fð Integrated Ethernet addr 8ððð5AF67BD SCSI cntlr id 7 PCI Adapters P prev page N next page x Exit á ñ Note that this configuration information does not include ISA adapters installed in the system unit 5 26 Service Guide ...

Page 195: ...ppropriate parameters as to the location of the operating system in a particular Hard disk Please see the explanation of the bootlist command in your AIX documentation The Software Default option if supported by the operating system lets you select the default operating system to start the system This option may not be supported by all operating systems The Install From option produces a list of d...

Page 196: ...tup or not Select Boot Devices This selection enables you to view and change the custom boot list which is the sequence of devices read at startup time à ð Select Boot Devices 1 Display Current Settings 2 Restore Default Settings 3 Configure 1st Boot Device 4 Configure 2nd Boot Device 5 Configure 3rd Boot Device 6 Configure 4th Boot Device 7 Configure 5th Boot Device X Exit á ñ Selecting the Displ...

Page 197: ... Current Boot Sequence 1 Diskette 2 Ethernet Integrated 3 SCSI CD ROM id 3 slot 1 4 SCSI 5ððMB Hard Disk id 6 slot 1 5 SCSI 5ððMB Hard Disk id 5 slot 5 X Exit á ñ Chapter 5 System Management Services 5 29 ...

Page 198: ...evice options displays the following screen à ð Configure Nth Boot Device Device Number Current Position Device Name 1 1 Diskette 2 2 Ethernet 3 3 SCSI CD ROM 4 4 SCSI 4 5GB Hard Disk 5 P prev page N next page X Exit á ñ 5 30 Service Guide ...

Page 199: ...Change SCSI id 6 Update System Firmware 7 Update Service Processor 8 Select Console X Exit á ñ Set Password and Unattended Start Mode Entering this selection permits access to the following options à ð Password Utilities 1 Set Power On Password 2 Remove Power On Password 3 Unattended Start Mode OFF 4 Set Privileged Access Password 5 Remove Privileged Access Password X Exit á ñ Chapter 5 System Man...

Page 200: ...r when you are finished you are required to type the password again for verification If you previously had set a power on password and wanted to remove it select Remove Power On Password Note If you forget your password you have to shut down the computer and remove the battery for at least 30 seconds to disable the password See Battery on page 6 38 for details A password can be set only after the ...

Page 201: ...ee Battery on page 6 38 for details Audio Selecting this utility turns on or off the system tones heard at power on time Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of your computer First you are asked to specify the network parameters à ð Network Parameters 1 IP Parameters 2 Adapter Parameters 3 Ping X Exit á ñ Note Some applications...

Page 202: ... ððð 3 Gateway IP Address ððð ððð ððð ððð 4 Subnet Mask ððð ððð ððð ððð X Exit á ñ Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup à ð Adapter Parameters Device HW Address 1 3Com 3C9ð5 8ððð5AFC67BD 2 Token Ring 8ððð32E54A12 X Exit á ñ 5 34 Service Guide ...

Page 203: ...ration menus à ð 3Com Etherlink Fast XL 1 Media Type Auto 2 Full Duplex Auto X Exit á ñ Selecting the Media Type option allows you the change the media employed by the Ethernet adapter à ð MEDIA TYPE 1 1ð BaseT 2 1ðð Base TX 3 Auto á ñ Chapter 5 System Management Services 5 35 ...

Page 204: ...lex 1 Yes 2 No 3 Auto á ñ Ping the last option available from the Network Parameters menu allows you to test a connection to a remote system unit After selecting the Ping option you must choose which adapter communicates with the remote system à ð Interface 1 Ethernet Integrated 2 Token Ring Slot 3 á ñ 5 36 Service Guide ...

Page 205: ...255 ð E Execute X Exit á ñ Display Error Log A screen similar to the following is displayed when you select this option Here you can view or clear your computer s error log à ð Error Log Date Time ErrorCode Location Entry 1 96 ð4 ð1 12 13 22 25A8ðð11 ðð ðð Entry 2 no error logged C Clear Error Log X Exit á ñ Change SCSI ID This option allows you to view and change the addresses of the SCSI control...

Page 206: ...covery To perform a firmware recovery do the following 1 Locate your firmware update diskette 2 Using another system unit rename the img file on the firmware update diskette to precover img 3 Make sure your system unit is turned off 4 Insert the firmware recovery diskette into your system unit 5 Turn on your system unit 6 When the keyboard indicator appears press the 1 key on the system console AS...

Page 207: ...tem Management Services screens à ð SELECT LANGUAGE 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska x Exit á ñ Note Your ASCII terminal must support the ISO 8859 character set in order to properly display languages other than English Chapter 5 System Management Services 5 39 ...

Page 208: ...5 40 Service Guide ...

Page 209: ...r removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentia...

Page 210: ...evice from the antistatic bag until you are ready to install the device in the system unit With the device still in its antistatic bag touch it to a metal frame of the system Grasp cards and boards by the edges Hold drives by the frame Avoid touching the solder joints or pins If you need to lay the device down while it is out of the antistatic bag lay it on the antistatic bag Before picking it up ...

Page 211: ...Covers Removal 1 Open the door Chapter 6 Removal and Replacement Procedures 6 3 ...

Page 212: ...s Store it in a safe place 3 Remove all media diskettes CDs optical discs or tapes from drives then turn the power off to the system and all attached devices 4 Shutdown the operating system 5 Turn off power to the system and all attached options 6 4 Service Guide ...

Page 213: ...he telephone line 7 Unplug all power cords cables from electrical outlets Note the location of the following then disconnect them from the back of the system Power cord Display cable Keyboard cable Any other cables and cords Chapter 6 Removal and Replacement Procedures 6 5 ...

Page 214: ...8 Remove the front cover a Unlock the keylock on the front cover b Lift up on the latch on the left side of the front cover 6 6 Service Guide ...

Page 215: ... it forward The front cover is held in place by two spring detented ball studs d Detach the front cover s bottom hooks from the grooves located on the bottom of the system and lift the front cover off the bottom of the system Chapter 6 Removal and Replacement Procedures 6 7 ...

Page 216: ... and off the hinges Store it in a safe place 10 Remove the I O Planar cover Attention If your system has the SSA bulkhead cable installed make sure that you do not damage the cable as you remove the I O planar cover a Loosen the three screws 2 turns on the I O planar cover and unlatch the cover 6 8 Service Guide ...

Page 217: ...b Remove the I O planar cover Chapter 6 Removal and Replacement Procedures 6 9 ...

Page 218: ...the I O planar cover over the top of the system adapter housing Push the bottom of the I P planar cover in aligning the key on the system with the key slot on the cover Replace the I O planar cover b Latch the cover and tighten the three screws 6 10 Service Guide ...

Page 219: ...he side cover at a 90 degree angle Align the pins on the rear of the side cover with the two hinges on the rear of the system b Slide the side cover down c Push the side cover to close it Chapter 6 Removal and Replacement Procedures 6 11 ...

Page 220: ...over will not align correctly when you attempt to install it a Align the bottom of the front cover with the bottom of the system b Fit the front cover s bottom hooks into the grooves located on the bottom of the system c Pivot the front cover upward and press the top of the cover into the top of the system until they snap together d Lock the front cover 6 12 Service Guide ...

Page 221: ...over latch located on the left side of the front cover 4 Reinstall the door at the front of the system by aligning the pins with the hinges and sliding the door down Chapter 6 Removal and Replacement Procedures 6 13 ...

Page 222: ...5 Close the door 6 14 Service Guide ...

Page 223: ...nit Removal 1 If you have not already done so remove the covers as described in Covers on page 6 3 2 Disconnect the two cables from I O Planar connectors P1 and P2 3 Disconnect the four cables from the System Card connectors J1 J2 J3 and J4 4 Disconnect the cables from the Processor Cards Chapter 6 Removal and Replacement Procedures 6 15 ...

Page 224: ...to the backplanes 6 Disconnect the power cord from rear of the power supply 7 Remove the three screws from the power supply 8 Remove the power supply from the system Slide the power supply forward toward the front Lift it up and out of the system 6 16 Service Guide ...

Page 225: ...r of the system 2 Secure the power supply assembly by installing the three screws that you removed in step 7 on page 6 16 3 Reconnect the cables a Reconnect the power supply cables between the power supplies and backplanes that were removed in step 5 on page 6 16 Chapter 6 Removal and Replacement Procedures 6 17 ...

Page 226: ...d P17 to system card connector J1 e Reconnect the cable labeled P16 to system card connector J2 f Reconnect the cable labeled P15 to system card connector J3 g Reconnect the cable labeled P7 to system card connector J4 h Reconnect the cable labeled P4 to top processor card i Reconnect the cable labeled P3 to bottom processor card 6 18 Service Guide ...

Page 227: ...y done so remove the covers as described in Covers on page 6 3 2 Disconnect the power and signal cables to the drive you are removing 3 Slide the drive forward to remove Replacement Replace in reverse order Disk Drive Refer to IBM RS 6000 7025 F50 Series User s Guide for installation and removal details Chapter 6 Removal and Replacement Procedures 6 19 ...

Page 228: ...ove the covers as described in Covers on page 6 3 2 Remove the screw from the backplane 3 Slide the backplane out to gain cable access 4 Disconnect the SCSI cable EPOW cable and power supply cable from the backplane 5 Remove the backplane 6 20 Service Guide ...

Page 229: ... for proper setting The jumpers should be set as shown Replace in reverse order If you installed an SSA backplane be sure to connect the internal SSA cable between the backplane and the internal connectors on the external SSA connector Chapter 6 Removal and Replacement Procedures 6 21 ...

Page 230: ...e not already done so remove the covers as described in Covers on page 6 3 2 Remove the I O planar cover as described in on page 6 8 3 Locate the adapter connectors and determine which adapter you want to remove 6 22 Service Guide ...

Page 231: ...4 Remove the screw holding the adapter Chapter 6 Removal and Replacement Procedures 6 23 ...

Page 232: ...apter Replacement 1 With one hand touch any metal surface of the chassis to minimize static electrical charges and then pick up the adapter 2 Locate the adapter connector location on the I O planar 6 24 Service Guide ...

Page 233: ...3 Install the new adapter 4 Replace any parts previously removed in reverse order 5 Replace the covers as described in Covers on page 6 3 Chapter 6 Removal and Replacement Procedures 6 25 ...

Page 234: ...ge 6 8 then return here to determine your next step 3 Remove the memory adapter card shield 4 The card is secured in place with card retainer hooks one on each end of the card Open the card retainer hooks and remove the card Attention To prevent damage to the card and the card connectors open and close the retainer hooks at the same time 6 26 Service Guide ...

Page 235: ...me time 3 Remove the connector cover if you are installing the card in an unused memory card slot 4 Place the memory card in the card guide rails 5 Make sure that the black tabs on the new card are captured by the retainer hooks 6 Align the card with the connector 7 Close the retainer hooks to set the card Attention To prevent damage to the card and the card connectors open and close the retainer ...

Page 236: ...8 Install the memory shield on the bottom memory card 9 Replace any parts previously removed in reverse order 10 Replace the covers as described in Covers on page 6 3 6 28 Service Guide ...

Page 237: ...ed on page 6 8 3 Remove the memory card as described in Memory Cards on page 6 26 4 Locate the memory module connectors and determine which module you want to remove Slot J1 Slot J3 Slot J4 Slot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 Chapter 6 Removal and Replacement Procedures 6 29 ...

Page 238: ...placement 1 With one hand touch any metal surface of the chassis to minimize static electrical charges and then pick up a memory module 2 Locate the memory module connector location on the memory card 3 Install the new memory module 4 Replace the memory card 5 Replace the covers as described in Covers on page 6 3 6 30 Service Guide ...

Page 239: ...ve the I O planar cover as described on page 6 8 Note Adapter cables SCSI should be labeled to insure correct installation of cables to adapters slots Rearranging the order of the SCSI slots to the disk drive banks causes errors 3 Remove all adapter cards Chapter 6 Removal and Replacement Procedures 6 31 ...

Page 240: ...4 Remove the Processor card s as described in Processor Card on page 6 35 6 32 Service Guide ...

Page 241: ...ry card s as described in Memory Cards on page 6 26 6 Remove the service processor 7 Remove the system card 8 Disconnect all cables from the connectors on the I O planar Chapter 6 Removal and Replacement Procedures 6 33 ...

Page 242: ...ithout removing the I O planar However you must remove the system card before removing the I O planar Replacement Replace in reverse order Note Be sure to install the two black screws in the SCSI connector Verify that the security jumpers J16 are in the correct position same as the replaced I O planar J47 J41 J50 J1 J2 J3 J4 J5 J6 J7 J8P J8I J9I J9P External SCSI Port Enabled External SCSI Port Di...

Page 243: ...e 6 8 Attention Make sure the power cord is unplugged and the power Power LED is OFF before removing the CPU card 3 Remove the power cable from the CPU card by squeezing the tabs 4 The card is secured in place with card retainer hooks one on each end of the card Open the card retainer hooks and remove the card Chapter 6 Removal and Replacement Procedures 6 35 ...

Page 244: ... card 2 Install the new CPU card 3 Replace any parts previously removed in reverse order 4 Replace the covers as described in Covers on page 6 3 Note If the system has only one CPU card it must be installed in the primary CPU slot See AIX and Physical Location Code Reference Table on page 3 48 for the location 6 36 Service Guide ...

Page 245: ... I O planar cover as described on page 6 8 Attention Make sure the power cord is unplugged and the power LED is OFF before removing the service processor 3 Remove the service processor Replacement To replace the service processor perform the removal steps in the reverse order Chapter 6 Removal and Replacement Procedures 6 37 ...

Page 246: ...th the part number specified for your system Use of another battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse polarity Dispose of the battery according to local regulations Removal 1 If you have not already done so remove the covers as described in Covers on page 6 3 2 Remove the I O planar cover as described on page 6 8 3 Locate the batte...

Page 247: ...Chapter 6 Removal and Replacement Procedures 6 39 ...

Page 248: ...sert it into the front of the socket As you slide the battery toward the front of the server push it down into the socket Notes 1 Be sure to tell the customer that the time and date need to be reset If running AIX the bootlist command may have to be run from AIX while logged in as root this would restore the custom boot list and allow the option of Select Software under multiboot to start the oper...

Page 249: ...2 Ensure that the battery polarity is correct place the battery in the holder with the positive side facing up Chapter 6 Removal and Replacement Procedures 6 41 ...

Page 250: ...rds remove the three screws from the adapter card bracket and remove the bracket Note The fans are numbered from bottom to top as fan 1 fan 2 fan 3 and fan 4 So the two upper fans are fans 3 and 4 3 Disconnect the fan cable from the I O planar 4 Pull the shock mounts out of their mounting holes 5 Remove the fan 6 42 Service Guide ...

Page 251: ...Replacement Replace in reverse order Chapter 6 Removal and Replacement Procedures 6 43 ...

Page 252: ...isplay card mounting bracket and remove the display card 3 Rotate the display forward and out of the mounting bracket 4 Disconnect the display cable from the connector on the display assembly Replacement Replace in reverse order Ensure that the grounding clips located inside the mounting bracket are not bent or damaged and that they are positioned correctly 6 44 Service Guide ...

Page 253: ...lug the LCD cable from the assembly 4 Unplug the control card cable from the I O planar 5 Swap the VPD module U2 on the Operator Panel Control Assembly from the old assembly to the new one In the unlikely event that the old VPD module is determined to be the problem return the new one to the system and call technical support for recovery instructions Replacement Replace in reverse order Chapter 6 ...

Page 254: ...ge 6 8 3 Remove the external serial and parallel connectors from the rear of the system 4 Remove the cables from the I O planar connectors J41 J47 and J50 5 Remove the screws that attach the serial parallel card to the system Replacement Replace in reverse order Connect the cables as follows P1 J41 I O planar P2 J47 I O planar P3 J50 I O planar 6 46 Service Guide ...

Page 255: ...Chapter 7 Parts Information Chapter 7 Parts Information 7 1 ...

Page 256: ...7 2 Service Guide ...

Page 257: ... card 1 way 73H4768 1 or 2 166 MHz CPU card 2 way 93H9018 1 or 2 332 MHz CPU card 1 way 93H8945 1 or 2 332 MHz CPU card 2 way 18 93H3144 1 EMC gasket I O connectors 19 93H3145 1 EMC gasket Ext SCSI connector 20 93H2166 1 SCSI Backplane Hot swap 93H6321 1 SSA Backplane Hot swap 21 x 93H8797 1 Door assembly right side 22 93H9789 1 I O Planar cover 23 93H9789 1 Power supply 24 93H4529 1 Adapter card ...

Page 258: ...Note See IBM RS 6000 Diagnostic Information for Multiple Bus Systems for part numbers 7 4 Service Guide ...

Page 259: ... 3 A R Up to 3 1 1 2 Up to 3 1 Cable SCSI adapter to backplane Cable diskette Cable Power 2 drop Cable clamp Screw 3 5 x 6 Cable SSA ground strap backplane to chassis Cable SSA backplane to backplane Cable SSA adapter to backplane Cable SSA 0 6m link bulkhead to adapter x Cable SSA bulkhead to backplane Chapter 7 Parts Information 7 5 ...

Page 260: ...sh 1399583 1 Keyboard Bulgarian 1395881 1 Keyboard Swiss French 1385882 2 Keyboard Swiss German 1391409 1 Keyboard Norwegian 1391511 1 Keyboard Dutch 1391410 1 Keyboard Portuguese 1399046 1 Keyboard Greek 1391408 1 Keyboard Hebrew 1399581 1 Keyboard Hungarian 1391407 1 Keyboard Icelanic 1399580 1 Keyboard Polish 1399582 1 Keyboard Romanian 1399571 1 Keyboard Slovakian 1399570 1 Keyboard Czechoslov...

Page 261: ...ru Philippines Puerto Rico Saudi Arabia Suriname Trinidad Taiwan U S A except Chicago Venezuela 2 62X1045 Chicago U S A 3 6952311 Argentina Australia New Zealand 4 13F9979 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 5 13F9997 Denma...

Page 262: ...Index Part Number Country 8 14F0051 Liechtenstein Switzerland 9 14F0069 Chile Ethiopia Italy 10 14F0087 Israel 11 6952291 Paraguay Colombia Uruguay 7 8 Service Guide ...

Page 263: ...check whether the disk drive module is working correctly The POSTs also help verify a repair after a FRU has been exchanged There are two power on self tests POST 1 and POST 2 POST 1 runs immediately after the power on reset line goes inactive and before the disk drive module motor starts POST 1 includes tests of the Microprocessor ROM Safety circuits If POST 1 completes successfully POST 2 is ena...

Page 264: ...rocode If all the hardware is correct the POST sets the ROS level to zero puts the identification of the SSA adapter into POS 0 1 and puts error data into the adapter status register To recover from this type of error microcode must be downloaded to the SSA adapter If the using system can have an initial program load IPL without the adapter the configuration code detects the down level ROS code an...

Page 265: ...sing the problem Problem A description of the problem and the action you must take Abbreviations used in the table are DMA Direct memory access FRU Field replaceable unit IOCC Input output channel controller POS Programmable option select POS registers POST Power on self test PAA P adapter port number AA SSA address Using the SRN Table Important You should have been sent here from SSA Maintenance ...

Page 266: ...op of the FRU list for that SRN Always use instructions given in the page reference when exchanging FRUs After each FRU is exchanged go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify the repair A 4 Service Guide ...

Page 267: ...he software or microcode FRU Names Used in the SRN Table This section provides a glossary of the FRU names used FRU Name in Table Definition Backplane assembly The disk drive modules blank disk drive modules and internal SSA cables are connected to the backplane assembly Disk drive module A disk drive assembly to a carrier that plugs into the backplane in the system unit Blank Disk drive module Th...

Page 268: ...2 Description An open SSA link has been detected Action Run the Link Verification service aid to isolate the failure If the SSA service aids are not available When the failing device is an SSA Hot Swap Disk Drive go to SSA Maintenance Analysis Procedures MAPs on page 2 35 When the failing device is not an SSA Hot Swap Disk Drive go to the service information for that device 21PAA to 29PAA Disk dri...

Page 269: ...e SSA adapter card 50 50 Description Async code 04 has been received A software error has probably occurred Action Go to Software and Microcode Errors on page A 5 before exchanging any FRUs 2A005 Backplane Description Async code 05 has been received This code indicates that a disk drive module has detected a loss of power Action Use the Link Verification service aid to determine if any devices are...

Page 270: ...les have detected the loss of one of its their power inputs Action If the failing devices are SSA Hot Swap Disk Drives exchange the backplane If the failing devices are not SSA Hot Swap Disk Drives go to the service information for those devices 2A206 Disk drive module 100 Description A disk drive module has detected that one of its SSA links has failed the POSTs Action 1 Use the Link Verification...

Page 271: ...ceived Action Go to Software and Microcode Errors on page A 5 before exchanging any FRUs 40000 SSA adapter card 100 Description The SSA adapter card has failed Action Exchange the FRU for a new FRU 43PAA Disk drive module SSA adapter card 90 10 Description An SSA device on the link is preventing the completion of the link configuration Action If the SSA service aids are available run the Link Veri...

Page 272: ...r has detected a link configuration resource that is not valid Action See SSA Loop Configurations That Are Not Valid on page A 15 50000 SSA adapter card 100 Description The SSA adapter failed to respond to the device driver Action Exchange the FRU for a new FRU 50001 SSA adapter card 100 Description A data parity error has occurred Action Exchange the FRU for a new FRU 50002 SSA adapter card 100 D...

Page 273: ...agnostics fail exchange the FRU for a new FRU If the diagnostics do not fail go to Software and Microcode Errors on page A 5 before exchanging the FRU 50100 None Description An attempt was made to log an error against a pdisk that is not available to the using system Action This problem has occurred for one of the following reasons A user has deleted a pdisk from the system configuration In such a...

Page 274: ...assembly 80 20 Description An SSA Hot Swap Disk Drive module is missing from the expected configuration of the SSA loop Action Replace the FRUs one at a time Go to MAP 410 Repair Checkout in IBM RS 6000 Diagnostic Information for Multiple Bus Systems to verify each repair D0000 Disk drive module 100 Description The using system cannot configure the disk drive module This is probably a software pro...

Page 275: ...to 30 minutes to run Action Wait for the format operation to finish before you run the diagnostics again You can observe the progress of the Format operation by running the Format service aid again on this disk drive module D0460 None Description A format operation has been degraded The format operation that was started on this disk drive module did not finish Possibly the disk drive module was sw...

Page 276: ... new version of the microcode Action Exchange the FRU for a new FRU Note In this SRN an x represents a digit 0 through F DFFFF SSA adapter card 100 Description A command or parameter that has been sent or received is not valid This problem is caused either by the SSA adapter or by an error in the microcode Action Go to Software and Microcode Errors on page A 5 before exchanging the FRU A 14 Servic...

Page 277: ...econfiguring the SSA cables or by removing the excess devices or adapters from the loop 4 Switch on the using system If the SRN occurred because additional devices or adapters were added to a working SSA loop 1 Remove the additional devices or adapters that are causing the problem and put the loop back into its original working configuration Note It is important that you perform these actions beca...

Page 278: ...A 16 Service Guide ...

Page 279: ... when server power is on and the Service Processor has detected a server problem such as loss of surveillance During the first power up i e power cord is plugged into the outlet Service Processor menus are not available for 45 seconds while the Service Processor is running self tests and initializing the server If the server powers down Service Processor menus become available after 15 seconds For...

Page 280: ...cators from last Boot Y3 Power on System Y3 Power off System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Y3 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 Select Modem Line Speed Y2 Y1 Enable Disable Modem Y2 Y1 Setup Modem Configuration Y2 Y1 Setup Ring Indicate Power On Y2 Y1 Setup Dial out Phone Numbers Y2 Y1 Setup Surveillance Y2 Y1 Update Service Proc...

Page 281: ...ASCII terminal to either serial port Because the presence of the ASCII terminal cannot be confirmed by the Service Processor you must press a key on the ASCII terminal to confirm its presence Next the Service Processor prompts you for a password if set and when verified displays the Service Processor menus How to access Service Processor menus remotely Service Processor menus may be accessed remot...

Page 282: ...ese menus à ð GENERAL USER MENU 1 Power On System 2 Read VPD 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 View System Environmental Conditions 99 Exit from Menus á ñ Power On System Allows the user to power on the system Read VPD Displays manufacturer vital product data such as serial numbers part numbers etc B 4 Service Guide ...

Page 283: ...ed Universal Time CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See B 33 for an example of the error log Read System POST Errors Selecting this item lets you review the results of the POST Power On Self Test Your server may be able to start in the presence of POST errors if there is sufficient working system resources If...

Page 284: ... Name given to your server during setup You need the firmware version for reference when you either update or repair the functions of your service processor The System Name an optional field is the name your server reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location...

Page 285: ...à ð Service Processor Firmware EPROM 1997ð915 FLASH 1997ð512 Copyright 1997 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4 Language Selection Menu 5 Call In Call Out Setup Menu 6 Set System Name 99 Exit from Menus á ñ Appendix B Service Processor Menus B 7 ...

Page 286: ...isable Console Mirroring Currently Disabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Service Processor Flash EPROM 98 Return to Previous Menu 99 Exit from Menus á ñ Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99 B 8 Service Guide ...

Page 287: ...rd to access AIX If the error threshold is reached by someone entering passwords remotely the Service Processor disconnects the modem to prevent potential security attacks on the server by unauthorized remote users The following illustrates what you can access with the Privileged Access Password and the General Access Password Change Privileged Access Password Set or change the Privileged Access P...

Page 288: ...ed for the current session only For more information see Console Mirroring on page B 30 Start Talk Mode In a console mirroring session it is useful for those that are monitoring the session to be able to communicate with each other Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message inter...

Page 289: ...e Service Processor Reprogram Service Processor Flash EPROM This is an automatic process An update diskette can be acquired from the RS 6000 Support page on the Internet or from your service team The Internet address is http www rs6ððð ibm com support micro The update files must be downloaded to a DOS formatted diskette You should format the diskette just prior to receiving the download to be sure...

Page 290: ...nded to be used on servers that require automatic power on after a power failure Ring Indicator Power On Menu Ring Indicate Power On is an alternate method of dialing in without establishing a Service Processor session If the system is powered off Ring Indicate Power On is enabled the server is powered on at the predetermined number of rings If the server is already on no action is taken In either...

Page 291: ... 1 Read VPD 2 Read VPD Image from Last System Boot 3 Read Progress Indicators from Last System Boot 4 Read Service Processor Error Logs 5 Read System POST Errors 6 Read NVRAM 7 View System Environmental Conditions 98 Return to Previous Menu 99 Exit from Menus á ñ Read VPD Displays manufacturer s vital product data such as serial numbers part numbers etc Read VPD Image from Last System Boot Display...

Page 292: ...e time stamp in this error log is Coordinated Universal Time CUT a k a Greenwich Mean Time GMT AIX error logs have more information available and are able to time stamp with local time See B 33 for an example of the error log Read System POST Errors Selecting this item lets you review the results of the POST Power On Self Test Your server may be able to start in the presence of POST errors if ther...

Page 293: ...erance 12 ð Volts A low 12 ð voltage reading detected 12 ð Volts A high 12 ð voltage reading detected Press Return to Continue á ñ Language Selection Menu à ð LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska 98 Return to Previous Menu 99 Exit from Menus á ñ Note Your ASCII terminal must support the ISO 8859 character set in order to properly display languages o...

Page 294: ...er Account Setup Menu see B 21 Ring Indicate Power On Menu see B 12 Modem Configuration Menu The first two lines of the Modem Configuration Menu are status lines showing the current selections Selections are made in the two section labeled Modem Ports and Modem Configuration File Name Select the serial port that you that you want to activate and then select the modem configuration file for the mod...

Page 295: ... 7 modem_zð_sp 8 none 9 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu á ñ Serial Port Selection Menu à ð Serial Port Selection Menu 1 Serial Port 1 Call Out Currently Disabled 2 Serial Port 2 Call Out Currently Disabled 3 Serial Port 1 Call In Currently Disabled 4 Serial Port 2 Call In Currently Disabled 98 Return to Previous Menu á ñ You can enable and disable the cal...

Page 296: ...llows setting or changing telephone numbers for Service Center Telephone Number The telephone number of the maintenance provider s computer Customer Administration Center Telephone Number The telephone number of the local system support provider s computer Digital Pager Telephone Number The number for a pager carried by someone who will respond to problem calls from your server Customer Voice Tele...

Page 297: ...nk Customer Administration Center Telephone Number is the number of the System Administration Center computer catcher that receives problem calls from servers Contact your system administrator for the correct telephone number to enter here Until you have that number leave this field blank Digital Pager Telephone Number is the number for a pager carried by someone who will respond to problem calls ...

Page 298: ...r s modem is connected The service or administration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone number Call Out Policy Setup Menu à ð CALL OUT POLICY SETUP MENU 1 Call Out policy First All Currently First 2 Remote timeout in seconds Currently 12ð 3 Remote latency in seconds Currently 2 4 Nu...

Page 299: ...essages Customer Account Setup Menu à ð Customer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login UserID Currently Unassigned 3 Customer RETAIN Login Password Currently Unassigned 98 Return to Previous Menu á ñ Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it here Otherwise le...

Page 300: ...he boot process it attempts to reboot the number of times specified Entry values equal to or greater than 0 are valid Only successive failed reboots attempts count not reboots that occur after a restart attempt At restart the counter is set to 0 Use OS Defined restart policy lets the Service Processor react or not react the same as the operating system to major system faults by reading the setting...

Page 301: ...Service Processor to call out and report the event This item is valuable if the number of these events becomes excessive signalling a bigger problem Service Processor Functions and Features The following section discusses some of the Service Processor functions and features more fully The RS 6000 7025 F50 Series supports the following functions Built in Functions Initialization and Test Service Pr...

Page 302: ...S selection Call In Call Out enable disable Flash Gold Recovery block Update Flash Composite block Update System Name Modem Configuration Remote User Functions Call Out Call Home Reporting Boot failure OS Termination Surveillance failure Critical EPOW reporting Checkstop Machine check Identify system by name Call In Power on via ring indicate Password security check Console mirroring Quick disconn...

Page 303: ...own t command on servers using AIX Working in conjunction with AIX the Service Processor in your server can operate a timer much like the wake up timer on your clock radio You can set the timer so that your server powers on at a certain time after shutting down The timer is battery operated so power interruptions occurring while the server is off do not affect its accuracy Refer to the shutdown t ...

Page 304: ...rvice Processor can monitor operating system activity see the SERVICE PROCESSOR SETUP MENU item Set Surveillance Parameters If OS activity stops the Service Processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see OS documentation If the operating system is AIX the menu item under SMIT ...

Page 305: ...or surveillance and either 1 The Use OS Defined restart policy is set to NO OR 2 The Use OS Defined restart policy is set to YES and the operating system has NO automatic restart policy Refer to Service Processor Reboot Restart Recovery on page B 26 The following provides a more thorough understanding of the relations among the OS and Service Processor restart controls 1 Service Processor default ...

Page 306: ...rocessor leaves the machine powered on logs an error and offers menus to the user If Call out is enabled the Service Processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance Provides the Service Processor with a means to detect hang conditions hardware or software failures while the operating system is run...

Page 307: ...tem surveillance failure if supported by Operating System Critical environmental failures Restarts To enable the call out feature you need to do the following Have a modem connected to serial port 1 or 2 Set up the following using the Service Processor Menus or Diagnostic Service Aids Enable call out for the serial port where the modem is connected Set up serial port line speed Enter the modem con...

Page 308: ...ere are two scenarios in which console mirroring can be invoked 1 Remote session first then local session added a Remote session already in progress b Remote user uses the Service Processor menus to enable console mirroring allowing both consoles to be active 2 Local session first then remote session added a Local session is already in progress b The Service Processor receives a call from the remo...

Page 309: ...fter initiation the processes are identical and automatic There are two areas in each firmware module that may need updating 1 The gold code or base code or EPROM area 2 The custom or main program or FLASH area Each update file contains matching gold and custom firmware so it is not possible to update to a conflicting set Before the update process begins the versions of each of the two areas of th...

Page 310: ... Updating Firmware from the Service Aids Note This service aid is only supported for Online Diagnostics This service aid allows you to update the system or service processor flash Additional update and recovery instructions may be provided also you need to know the fully qualified path and file name of the flash update image file If the flash update image file is on a diskette you need the AIX DOS...

Page 311: ...ename is the name of the flash update image During the process the server powers down and reboots The process is complete when the login prompt reappears Service Processor Logs Service Processor Error Log The Service Processor error logs contain error conditions detected by the Service Processor à ð Error Log 1997ð626223337 ð Loss of Redundant Fan 5 4ð21ðð91 Press C to clear error log any other ke...

Page 312: ...isposition ð Initiator ð Event being reported ð Extended Error Log Data ðxC2 ðxðð ðx84 ðxð9 ðxðð ðxðð ðxðð ðxðð ðx2ð ðxðð ðxðð ðxðð ðxðð ðxðð ðx72 ðx74 ðx63 ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðx28 ðxð3 ðxðð ðxð5 ðxðð ðxð1 ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðxðð ðx49 ðx42 ðx4D ðxðð ðx55 ðx3ð ðx2E ðx31 ðx2D ðx5ð ðx31 ðx2D ðx58 ðx31 ðxðð Press Return to Continue á ñ B 34 Service Guide ...

Page 313: ... Processor Menus on page B 1 5 Set the System Name Privileged User Menus on page B 6 6 Enable Surveillance see B 8 and Service Processor Functions and Features on page B 23 7 Configure Call In Call Out see Call in Call out Setup Menu on page B 16 8 Exit the Service Processor menus 9 Unplug the power cord from the server 10 Attach modems if needed page B 3 11 Plug in the server Attention Server pow...

Page 314: ...4 Power On System Answer y when asked if you wish to continue powering on the system 4 After the system firmware and operating system have initialized the server the login prompt appears at your remote terminal if you set up Seamless Modem Transfer refer to page D 6 for more information This may take several minutes When this occurs you have successfully called the Service Processor 5 Type logout ...

Page 315: ...ed error condition for the purposes of this test 4 After a few moments a message appears regarding an illegal entry Press Enter to clear the message and return to the main menu 5 When your telephone rings answer the call You should hear the sound of a telephone being dialed This is your computer trying to page you If this test is successful call out is working You now need to go back through the T...

Page 316: ... no serial ports are configured none are listed If you wish to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Enter smit tty 5 Select add tty 6 Select RS232 7 Select Baud rate 96ðð or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit SMIT...

Page 317: ...6000 7025 F50 Series firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this appendix A listing of each generic file is in the sgtitle Generic Modem Configuration Files Specfic Modem Configuration Files One of these configuration files should be suitable for your use with the following selection procedur...

Page 318: ...elephone line should attach to the PTSN connector Also see the note on page D 3 If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem respond to a ATZ reset command or b ATZn reset commands where n can be 0 1 etc If ATZ configuration file modem_z cfg is recommended If ATZn configuration file m...

Page 319: ...R1 You should edit out these commands from the modem configuration file if yours is such a modem See your modem manual for more information Note Some modems such as IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the e...

Page 320: ...on file usr share modems modem_f cfg as a model to modify 1 Find the necessary command in your modem manual 2 Copy usr share modems modem_f cfg to a new file with a different name for example modem_fx cfg 3 In the new file modem_fx cfg change the line Send ATEðT r to Send ATcccEðT r where ccc is the added command found in your modem manual Change the third line of each of the following stanzas con...

Page 321: ...interrupt only on the first ring signal they receive AT T DataPort 2001 is an example of such a modem The Service Processor uses the ring interrupt request to count the number of rings when Ring Indicate Power On RIPO is enabled If your modem produces an interrupt on only the first ring set Ring Indicate Power On to start on the first ring Otherwise you may choose to start Ring Indicate Power On o...

Page 322: ...r the sense of security that the modem is communicating and to assure it has been initialized recently Another strategy particularly if your system is difficult to access physically is to protect it with an Uninterruptable Power Source UPS and a phone line surge protector In case recovery becomes necessary your system should be shut down as gracefully as possible Disconnect the power cable and pre...

Page 323: ...his information The Dn command appears in three places each in three of the sample modem configuration files1 2 Will the server s modem disconnect when the power drops You can make this observation at the remote terminal by commanding your server to shutdown and power off The AIX command shutdown F will do this Watch for the message NO CARRIER on your remote terminal If Yes this is the correct res...

Page 324: ...selected as the primary console to manifest the modem s response to DTR transitions If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss If a local console is not a permanent part of your server you can still assign either the unused graphics console or t...

Page 325: ...ttings except switches 11 and 12 These must be to UP AT responses and DOWN Asynchronous operation respectively ICDelay 1 DefaultTO 1ð CallDelay 12ð N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2EðT r Reset to factory defaults Reliable mode Echo off ignore ð r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disabl...

Page 326: ...ðT r Reset to factory defaults Reliable mode Echo off ignore ð r or OK r n timeout 2 Ignore modem response send AT E12 E14 r Disable pacing Disable data compression expect ð r or OK r n timeout 2 Confirm commands successful send AT SF1 SðS9 1 r DSR independent of CD Force DSR on CD respond time 1ððms expect ð r or OK r n timeout 2 Confirm commands successful send ATVðSð 2 r Numberic response code ...

Page 327: ...nse send AT E12 E14 r Disable pacing Disable data compression expect ð r or OK r n timeout 2 Confirm successful command send AT SF1 SðS9 1 r DSR independent of CD Force DSR on CD respond time 1ððms expect ð r or OK r n timeout 2 Confirm commands successful send ATVðSð ð r Numeric response code Auto Answer OFF expect ð r timeout 2 Confirm commands successful done error Handle unexpected modem respo...

Page 328: ...by GSA ADP Schedule Contract with IBM Corp ICDelay 1 DefaultTO 1ð CallDelay 12ð N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F EðEð r Reset to factory defaults Eð data compression disabled Eð echo disabled ignore ð r or OK r n timeout 2 Ignore modem response send AT Fð Q2S8 6 r Trellis modulation disabled Retrain with adaptive ...

Page 329: ...tible messages Answer on 2nd ring expect ð r timeout 2 Confirm commands successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1ð Pick up second ring or timeout Expect a connection response expect 1 r timeout 6ð done page send ATD N R r N pager call center number commas 6sec wait time to enter paging number R return number expect ð r or 3 r timeout 3ð Confirm successful...

Page 330: ... command send ATVðXðSð ð r Numeric response code AT compatible messages Auto Answer disabled expect ð r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 4 r or 3 r delay 2 done D 14 Service Guide ...

Page 331: ...scape to command mode Sð 2 Answer on second ring Hð Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 1ð 5 and 1 are connection responses Add others as required 7 busy 6 no dial ...

Page 332: ...xpect 2 r timeout 1ð Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1ð r or 5 r or 1 r timeout 6ð done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect ð r timeout 6ð delay 2 Wait before hanging up send ATHðT r Hang up expect ð r timeout 2 C...

Page 333: ...scape to command mode Sð 2 Answer on second ring Hð Hang up Xð ð Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 1ð 5 and 1 are connection responses Add othe...

Page 334: ... 2 r timeout 1 Ignore first ring expect 2 r timeout 1ð Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1ð r or 5 r or 1 r timeout 6ð done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command expect ð r timeout 6ð delay 2 Wait before hanging up send ATHð...

Page 335: ... inhibit Escape to command mode Sð 2 Answer on second ring Hð Hang up Xð ð Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of m...

Page 336: ... or OK r n timeout 2 Enable responses Numeric send ATQðVðXðT r Limit response codes expect ð r timeout 2 Confirm commands successful send ATSð 2 r Set AutoAnswer ON expect ð r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect ð r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1ð Pick up second ring or ti...

Page 337: ...TQðVðXðT r Limit response codes expect ð r timeout 2 Confirm commands successful send ATSð ð r Set AutoAnswer OFF expect ð r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect ð r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations D ...

Page 338: ...es Vð Use numeric responses Sð ð Automatic answer inhibit Escape to command mode Sð 2 Answer on second ring Hð Hang up Xð ð Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed avail...

Page 339: ...sful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect ð r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1ð Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1ð r or 5 r or 1 r timeout 6ð done page send ATDT N R r N pager call center number Add enough commas to wait for time to...

Page 340: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done D 24 Service Guide ...

Page 341: ...d ring Hð Hang up Xð ð Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 1ð 5 and 1 are conn...

Page 342: ...r and DTR Ignore RTS expect ð r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 1ð Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 1ð r or 5 r or 1 r timeout 6ð done page send ATDT N R r N pager call center number Add enough commas to wait for time to enter paging number R paging number ...

Page 343: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations D 27 ...

Page 344: ...D 28 Service Guide ...

Page 345: ... when the Power On Self Tests POSTS and configurations tasks are completed The Pre Standby phase components are SP Initialization SP performs any necessary hardware and software initializations SP POST SP conducts Power On Self Tests on its various work and code areas SP Unattended Start Mode Checks If unattended start mode is set the SP automatically reboots the server to assist fault recovery SP...

Page 346: ...g phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function Menus The SP menus are password protected Before you can access them you need to know either the General User Power On Password or POP or the Privileged User Privile...

Page 347: ...ponding to System Processor Commands The SP will respond to any command issued by the system processor Runtime Phase This phase includes the tasks that the SP performs during steady state execution of the operating system Environmental Monitoring The SP monitors voltages temperatures and fan speeds on some servers Responding to System Processor Commands The SP will respond to any command issued by...

Page 348: ...E 4 Service Guide ...

Page 349: ...n 3 77 Format Disk 3 79 Link Verification 3 73 Set Service Mode 3 67 starting 3 65 unavailable 3 90 vital product data VPD 3 93 AIX location codes 3 48 3 54 B backplane removal and replacement 6 20 battery removal and replacement 6 38 beginning the service aids 3 65 boot list 4 2 broken loop cable removed 3 86 disk drive module removed 3 88 bus SRN to FRU Table 3 27 C cables power 1 12 7 7 cache m...

Page 350: ...adapter POSTs power on self tests A 2 disk drive module POSTs power on self tests A 1 SRNs service request numbers A 3 A 5 diagnostics online 4 1 diagnostics stand alone 4 1 dial out telephone numbers setting B 18 disk certify service aid 3 81 format service aid 3 79 formatting incompatible with the system 2 38 disk drive removal and replacement 6 19 disk drive module 1 12 GB 2 25 GB and 4 51 GB 3...

Page 351: ...in the SRN table A 5 good status 3 74 green light on connectors 3 59 3 60 H handling static sensitive devices 6 2 hdisk LUN 3 61 heartbeat B 28 how to use MAPs 2 35 I I O planar removal and replacement 6 31 I O planar locations 1 4 ID adapter code package 3 92 identification pdisks hdisks and disk drive module 3 61 identify function 3 65 3 70 3 90 inactive SSA connector 3 60 index error code to FR...

Page 352: ...enu inactivity B 3 menus Certify Disk service aid 3 81 Configuration Verification service aid 3 77 Format Disk service aid 3 79 Function Select 3 65 general user B 4 Link Verification service aid 3 73 privileged user B 6 service processor B 3 service processor call in call out setup B 16 service processor call out policy setup B 20 service processor customer account setup B 21 service processor la...

Page 353: ...he 3 94 N names used in the SRN table A 5 network information SSA 3 76 numbers service request description of A 3 software and microcode errors A 5 table A 6 NVRAM B 14 O OK 2 1 3 31 E 2 online diagnostics 4 1 operational phases SP standby E 2 operator panel 1 7 operator panel control assembly operator panel control assembly 6 45 removal and replacement 6 45 operator panel display removal and repl...

Page 354: ...mmable read only memory EPROM A 2 progress indicators B 5 B 14 R RAM random access memory 3 93 Random access memory RAM 3 93 read system POST errors B 5 B 14 read only memory ROM 3 93 Read only storage ROS 3 93 reboot recovery B 22 B 26 related publications xv remote latency B 21 remote timeout B 21 removal and replacement procedures 6 1 adapters 6 22 backplane 6 20 battery 6 38 CD ROM drive 6 19 ...

Page 355: ...ty B 3 privileged user B 6 reboot policy B 22 restart policy B 22 service processor menus continued serial port selection B 17 serial port speed setup B 18 setup menu B 8 supported menu options B 2 system information B 13 system power control B 12 telephone number B 18 service processor setup C 1 service processor setup checklist C 1 service processor test C 1 service provider B 19 service request...

Page 356: ...ware B 28 Sys Config program 5 5 system administrator B 19 system card locations 1 6 system data flow 1 8 system information menu B 13 system phone number B 20 system POST errors read B 5 B 14 system power on methods B 25 system programs 5 1 Start Up 5 8 starting 5 1 5 24 Sys Config 5 5 Utilities 5 10 system unit locations 1 1 T table service request numbers SRNs A 6 tape drive removal and replace...

Page 357: ...voice phone number B 20 VPD vital product data B 13 VPD vital product data 3 93 Index X 9 ...

Page 358: ...X 10 Service Guide ...

Page 359: ... Ø No When you send comments to us you grant us a nonexclusive right to use or distribute your comments in any way we believe appropriate without incurring any obligation to you Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Overall Satisfaction Ø Ø Ø Ø Ø Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate Ø Ø Ø Ø Ø Complete Ø Ø Ø Ø Ø Easy to find Ø Ø Ø Ø Ø Ea...

Page 360: ...and Tape Fold and Tape Information Development Department H6DS 9561 11400 Burnet Road Austin TX 78758 3493 Cut or Fold Along Line Cut or Fold Along Line BUSINESS REPLY MAIL NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES POSTAGE WILL BE PAID BY ADDRESSEE X 12 Service Guide ...

Page 361: ......

Page 362: ...IBM Part Number 07L8343 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber February 1998 SA38 ð541 ð1 ð7L8343 ...

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