Table 3. Resource names, examples, and service procedures for different types of operating system
logs. (continued)
Resource name
Example of a log requiring
a service action
Type of problem
Service procedure
nvme
Failed status: ffffffff,
reset controller
NVMe Flash adapter
Go to “Resolving an NVMe
Flash adapter problem” on
page 15.
ata1, ata2
SError: { RecovComm
PHYRdyChg 10B8B Dispar }
Marvell storage adapter
Go to “Resolving a storage
device problem” on page
16.
sda, sdb, sdc
FAILED Result
Storage
3.
Are all of the adapters in the system missing or failed?
If
Then
Yes:
Perform the following actions, one at a time until the problem is resolved:
1.
Ensure that the PCIe risers are fully seated in the system.
2.
Replace system processor CPU 1.
3.
Replace the system backplane.
Note:
v
If your system is an 8001-12C or 8005-12N, go to “8001-12C or 8005-12N locations” on
page 73 to identify the physical location and the removal and replacement procedure.
v
If your system is an 8001-22C or 8005-22N, go to “8001-22C or 8005-22N locations” on
page 87 to identify the physical location and the removal and replacement procedure.
No:
Go to “Collecting diagnostic data” on page 71. Then, go to “Contacting IBM service and
support” on page 71.
Resolving a RAID adapter problem
Learn about the possible problems and service actions that you can perform to resolve a RAID adapter
problem.
Note:
To determine the location of the PCIe adapter, see “Identifying the location of the PCIe adapter by
using the slot number” on page 18.
Table 4. RAID adapter problems and service actions.
Problem
Service action
System unable to find adapter
1.
Verify that the adapter is properly seated in a
compatible slot.
2.
Install the adapter in a different compatible slot.
3.
Verify that the drivers for the adapter are installed.
4.
Verify that the most recent firmware is installed on
the system, or install the most recent firmware if it is
not already installed.
5.
Restart the system.
6.
Replace the adapter.
7.
Replace the system backplane.
8.
Replace the central processing unit (CPU).
12
Problem analysis, system parts, and locations for the 8001-12C, 8001-22C, 8005-12N, and 8005-22N
Summary of Contents for Power System 8001-12C
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