IBM PC Server 520, User Handbook Manual

Page: 393 / 438

Getting Help, Service, and Information
On the World Wide Web, the IBM Personal Computers home page
has information about IBM Personal Computer products and
support. The address for the IBM Personal Computer home page is:
http://www.pc.ibm.com
Getting Information by Fax
If you have a touch-tone telephone and access to a fax machine, in
the U.S. and Canada you can receive by fax free marketing and
technical information on many topics, including hardware, operating
systems, and local area networks (LANs). You can call the IBM PC
Company Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will
be sent to your fax machine.
To access the IBM PC Company Automated Fax System, do the
following:
Ÿ
In the U.S., call 1-800-426-3395.
Ÿ In Canada, call 1-800-465-3299.
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone through the IBM HelpWare PC Support Line. Expert
technical-support representatives are available to assist you with
questions you might have on the following:
Ÿ Setting up your server and IBM monitor
Ÿ Installing and setting up IBM options purchased from IBM or an
IBM reseller
Ÿ 60-day, preinstalled-operating-system support
Ÿ Arranging for service (on-site or carry-in)
Ÿ
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server, you are eligible for
PC Server Startup Support for 90 days after installation. This
service provides assistance for:
Ÿ
Setting up your network operating system
Ÿ Installing and configuring interface cards
Ÿ
Installing and configuring network adapters
Chapter 7. Solving Problems
377