E
T
ECHNICAL
S
UPPORT
AND
S
ERVICE
This appendix provides contacts for help if you have
questions about the IBM 8271 Nways Ethernet LAN
Switch products or if the IBM 8271 Nways Ethernet
LAN Switch products are not working correctly. It
also explains how to access the IBM electronic sites
to obtain the latest versions of microcode and
release notes.
Electronic Support
This section explains how to access the IBM elec-
tronic site to obtain the latest version of microcode,
drivers, and software by using the Internet World
Wide Web, FTP, or the IBM BSS.
WWW
http://www.networking.ibm.com/
This is the IBM Networking home page. From here,
you can access product announcements, publica-
tions, and other information regarding hardware
and software updates, and a technical support infor-
mation database. The direct path to the support
area is:
http://www.networking.ibm.com/
nes/neshome.html
FTP
lansupport.raleigh.ibm.com
IBM Bulletin Board System
Using a modem you can access the IBM BSS to
obtain the latest versions of software. Set your
modem and communications software to:
Q
8 data bits
Q
no parity
Q
1 stop bit
Dial one of the following numbers:
Q
United States: (919) 517-0001
Q
Toronto (905) 316-4255
Q
Vancouver: (604) 664-6464
Q
Montreal: (514) 938-3022
Voice Support
IBM Network Hardware support: 1-800-772-2227.
Follow the menu prompts for Network Hardware.
For support outside of the United States, please
contact your IBM marketing representative or IBM
reseller.
Summary of Contents for OPTIONS ATM OC-3c
Page 1: ...8271 Nways Ethernet LAN Switch ATM OC 3c Module User s Guide...
Page 6: ......
Page 10: ...4 ABOUT THIS GUIDE...
Page 23: ...Asynchronous Transfer Mode ATM Layer 2 11 Figure 2 7 Switching Cells using VPI and VCI values...
Page 28: ...2 16 CHAPTER 2 NETWORK LAYER CONCEPTS...
Page 31: ...Extending VLANs into the ATM Network 3 3 Figure 3 3 Extending VLANs into the ATM Network...
Page 32: ...3 4 CHAPTER 3 VIRTUAL LAN CONCEPTS...
Page 39: ...Campus Configuration 5 3 Figure 5 2 Campus and Cost Sensitive Network...
Page 50: ...7 2 CHAPTER 7 ACCESSING MANAGEMENT FEATURES Figure 7 1 Screen Map...
Page 80: ...9 14 CHAPTER 9 MONITORING THE ATM MODULE...
Page 87: ...Safety Notices A 7 IEC 950 SELV SELV...
Page 88: ...A 8 APPENDIX A SAFETY INFORMATION...
Page 90: ...B 2 APPENDIX B SCREEN ACCESS RIGHTS...
Page 94: ...C 4 APPENDIX C ATM MODULE TECHNICAL SPECIFICATIONS...
Page 98: ...D 4 APPENDIX D TROUBLESHOOTING Figure D 1 Troubleshooting Flow Diagram...
Page 120: ...E 2 APPENDIX E TECHNICAL SUPPORT AND SERVICE...
Page 136: ...2 BIBLIOGRAPHY...
Page 140: ...4 INDEX...