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Troubleshooting common problems

The following table describes how to troubleshoot autoloader problems. For
problems that might be related to the host or application software, refer to the host
system documentation or the application software instructions.

Attention:

Consult the system administrator before turning the autoloader off

and then on. Never do this procedure when active devices are connected to the
SCSI bus. Turning the autoloader off and then on when the SCSI bus is active can
cause data loss or cause the host system to stop responding.

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LTO Autoloader: User’s Guide

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Summary of Contents for LTO

Page 1: ...LTO Autoloader User s Guide IBM...

Page 2: ......

Page 3: ...LTO Autoloader User s Guide IBM...

Page 4: ...der Appendix B Product warranties and notices on page B 1 First Edition January 2001 Copyright International Business Machines Corporation 2000 All rights reserved US Government Users Restricted Right...

Page 5: ...4 Autoloader maintenance 25 Removing and replacing parts 25 Removing and replacing the controller card 25 Removing and replacing drive modules 25 Upgrading Firmware 28 Moving or shipping the autoload...

Page 6: ...iv LTO Autoloader User s Guide...

Page 7: ...s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst de...

Page 8: ...vi LTO Autoloader User s Guide...

Page 9: ...ECMA approved and ANSI proposed standards Autoloader features In addition to this book the option kit includes CD 9 10 7 8 1 SCSI external cable 2 SCSI terminator 3 SCSI jumper cable 4 AC power cord 5...

Page 10: ...anel views of the autoloader Front panel view The components shown in the previous illustration include the following 1 Door handle 2 Power standby switch 3 Front panel display 4 Soft button keys 5 LE...

Page 11: ...6 Power cord receptacle 7 SCSI connectors Chapter 1 Installation and user s guide 3...

Page 12: ...Loaded tape cartridge conditions v Mode control features Automatic random access to all tape cartridges Sequential access to tape cartridges in a single cycle Sequential access to tape cartridges in c...

Page 13: ...carton by carefully cutting the packing tape 3 Remove the accessories box from the carton 4 Remove the packing foam from the top of the autoloader v Statement 4 22 7 kg 50 lbs 5 With two people lifti...

Page 14: ...Note You might need to forcefully push the tab all the way to the back of the slot in order for it to click completely into place 6 LTO Autoloader User s Guide...

Page 15: ...power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Additional preparat...

Page 16: ...reen on the front panel display see Front panel view on page 2 9 Set the SCSI IDs for the autoloader and drive if there will be a conflict with the default SCSI IDs 10 Turn on other devices and then t...

Page 17: ...change the operating mode select one of the following Stacker Mode Stacker mode enables you to use the autoloader like a standalone drive without using special automation software and without accessi...

Page 18: ...F when in autodetect mode Enabling and changing the password When the autoloader is first installed the password is inactive Set a password to protect the system from unauthorized access 1 To enable a...

Page 19: ...Lima UTC 4 Atlantic Time Canada Caracas La Paz UTC 3 Brasilia Buenos Aires Georgetown UTC 2 Mid Atlantic UTC 1 Atlantic Ocean UTC Great Britain Lisbon Monrovia Casablanca UTC 1 Berlin Stockholm Rome...

Page 20: ...12 LTO Autoloader User s Guide...

Page 21: ...The function of the buttons varies between screens The display automatically displays to the Home screen The previous figure shows a typical view of the Home screen The Home screen shows the following...

Page 22: ...brary status partially available Menu Commands and structures This section describes the structure of menu commands Menu Command Nesting Each level of the password protected menus Administration and S...

Page 23: ...llowing sections describe how to access tapes within the autoloader Accessing tapes in the autoloader Tapes in the autoloader can be accessed from the front magazine or the internal back slots To open...

Page 24: ...d the tapes are locked in place 5 To insert a tape slide the cartridge directly into a slot ensuring the write protect switch faces out and at the bottom of the magazine Push the tape into the slot un...

Page 25: ...pe into a drive To load a tape into a drive do the following 1 Select Main Operations Drive operations Load Tape to Drive 2 Use the or key to select any full slot and then select OK 3 Select Load to m...

Page 26: ...o page 1 6 the label inside the autoloader door or the Home screen for a list of slot numbers 4 Select OK 5 When the cleaning process is complete the cleaning tape will be returned to the original slo...

Page 27: ...d incompatible media For best results use IBM brand data and clean cartridges You can order additional IBM clean and data cartridges by calling 1 800 IBM MEDIA Note Although you can use other IBM appr...

Page 28: ...to magnetic fields v Leave cartridges in the drive when autoloader is turned off v Expose cartridges to extreme temperatures or humidity Refer to the documentation with your tape media for appropriate...

Page 29: ...ew information about the autoloader select Main Information Loader Information Then select one of the options in the following table Menu Option Information Loader Status Displays information about th...

Page 30: ...More Date and Time Access this menu to view the autoloader settings for the date time and time zone Use the Powered button to display the date and time when the autoloader was last turned on See Setti...

Page 31: ...from the host backup application after performing this test because the tapes will be in a different order Selects a random full storage slot and moves the tape to the drive The test locates a full s...

Page 32: ...24 LTO Autoloader User s Guide...

Page 33: ...iguration on page 21 2 Note how the autoloader is connected and remove all external cables attached to the controller card 3 Loosen the two thumbscrews at the top of the card with a screwdriver or by...

Page 34: ...or electro static discharge ESD protection 4 Grasp the ribbon cable that is plugged into the drive module Remove the cable by pulling the connector to the left See the following illustration 1 2 5 Lay...

Page 35: ...ports the drive 2 Install the drive by inserting the rail at the top of the drive module into the slot at the top of the drive module opening There is some resistance as the drive connector engages wi...

Page 36: ...To download the new Firmware do the following 1 Go to www ibm com pc support 2 Select Options 3 Select Tape Backup 4 Select Tape Library 3600 5 Select your model 6 Select Download Files 7 Download the...

Page 37: ...loader remove all external cords cables and terminators For an internal move only disconnect the power cable remote management card cable and SCSI cable to the host Note You do not need to remove the...

Page 38: ...30 LTO Autoloader User s Guide...

Page 39: ...in the soft error log To access the error log select Main menu Information Loader Information Soft recovered errors Periodically review the soft error log to monitor and track errors before they beco...

Page 40: ...state from the default home screen will look similar to the following example The front panel uses the term Partly Available because of display size limitations The middle icon button on the Home scr...

Page 41: ...zine for the autoloader drive Fan failure Fan has failed Turn the autoloader off and then on Magazine missing Autoloader could not detect the magazine Ensure that the magazine is present and correctly...

Page 42: ...or from the Hard Error Log screen select More to retrieve more information about that error which might include the following 2 Record all information from this screen for later reference 3 Select Mor...

Page 43: ...not flashing amber Flashing amber indicates a hardware error Check the hard and soft error logs Ensure the backup software has the Loader Module or Changer option to communicate with the autoloader ro...

Page 44: ...loading a tape Run Recalibrate Loader test followed by Check Inventory test Turn the unit off and then on 42 2AH Drive module is missing or not communicating Check that the drive is installed and onli...

Page 45: ...ns a log of drive errors and events Menu paths Soft recovered error log Main menu Information Loader Information Soft recovered error log Partial availability Main menu Information Loader Information...

Page 46: ...essor error n 4 controlled RAM error n 5 non volatile RAM error n 6 volatile RAM error Green Controller passed power on test 2 SCSI LED Color Description Green No bus connected or low voltage differen...

Page 47: ...Drive is being brought online Flashing On Drive is offline Internal communication to the controller has been lost On On Drive module controller is in reset On Off Power on test in progress Note Depen...

Page 48: ...t system documentation or the application software instructions Attention Consult the system administrator before turning the autoloader off and then on Never do this procedure when active devices are...

Page 49: ...Recalibrate Loader test Ensure you are using the correct tape type and magazine for your autoloader drive configurations Media Tapes or cleaning cartridge incompatible with drive Ensure you are using...

Page 50: ...42 LTO Autoloader User s Guide...

Page 51: ...iscretion 90 days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical...

Page 52: ...Support 24 hours a day 7 days a week Canada Toronto only 416 383 3344 Canada all other 1 800 565 3344 U S A and Puerto Rico 1 800 772 2227 44 LTO Autoloader User s Guide...

Page 53: ...ware programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine No...

Page 54: ...r free operation of a Machine Unless specified otherwise IBM provides non IBM machines WITHOUT WARRANTIES OF ANY KIND Any technical or other support provided for a Machine under warranty such as assis...

Page 55: ...1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller is responsible for any of your confidential proprietary or pe...

Page 56: ...statutory rights of consumers that cannot be waived or limited by contract If you have any questions contact IBM or your reseller Machine LTO Autoloader Warranty period One 1 year Contact your place o...

Page 57: ...or IBM You may be required to present proof of purchase IBM or your reseller provides certain types of repair and exchange service either at your location or at a service center to keep Machines in o...

Page 58: ...production status IBM s appropriate warranty terms apply Limitation of Liability Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damage...

Page 59: ...BLIC OF CHINA Governing Law The following is added to this Statement The laws of the State of New York govern this Statement INDIA Limitation of Liability The following replaces items 1 and 2 of this...

Page 60: ...a and Herzegovina Bulgaria Croatia Czech Republic Federal Republic of Yugoslavia Georgia Hungary Kazakhstan Kirghizia Former Yugoslav Republic of Macedonia FYROM Moldova Poland Romania Russia Slovak R...

Page 61: ...Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to the greater of Irish Pounds 75...

Page 62: ...liers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in respect of any default will be limited to...

Page 63: ...lication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you su...

Page 64: ...Microsoft Windows and Windows NT are trademarks of the Microsoft Corporation Other company product and service names may be trademarks or service marks of others 56 LTO Autoloader User s Guide...

Page 65: ...d in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than...

Page 66: ...a t test et il satisfait les conditions de l quipement informatique de Classe B en vertu de CISPR22 Standard europ en EN 55022 Les conditions pour l quipement de Classe B ont t d finies en fonction d...

Page 67: ...e sul presente prodotto hanno accertato che esso rientra nei limiti stabiliti per le le apparecchiature di informatica Classe B ai sensi del CISPR 22 Norma Europea EN 55022 I limiti delle apparecchiat...

Page 68: ...60 LTO Autoloader User s Guide...

Page 69: ......

Page 70: ...IBMR Part Number 21P9992 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 21P9992...

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