IBM LTO, User Manual

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Error information includes the following:
v
Time stamp of error event
v
Error code number
v
Autoloader component that might have caused the problem
v
Error code description
v
Recovery actions
v
Error code qualifier that provides more information on the type of error
v
Sequence numbers, which are used for factory diagnostics
View the hard error log to see the sequence of error events and more information
on resolving the error condition. To view this log, select
Main
menu-->Information-->Loader Information-->Hard Error Log or press the middle
(shortcut) button.
Note: When you are reviewing the error log, select Older to view error history
and Newer to see more recent errors.
Also, the date and time stamp will help you identify errors.
To retrieve more information about an error, follow these steps:
1. From the screen with the initial error message or from the Hard Error Log
screen, select More to retrieve more information about that error, which might
include the following:
2. Record all information from this screen for later reference.
3. Select More . Record the list of recommendations on this and any subsequent
screens. To retrieve the same information after you exit, view the latest entry in
the hard error log.
4.
Perform the recovery actions in the order presented. Continue with each
successive action until the problem is isolated.
The front panel might display recovery actions such as the following:
v
Turn the autoloader off and then on.
v
Remove a tape from the drive.
v
Check the autoloader or host configuration.
v
Check the cable connections (data or power).
v
Run front-panel diagnostic tests. Diagnostic tests are run to help identify and
clear the error condition.
v
Reposition a tape or magazine.
v
Upgrade firmware.
5.
If the problem persists after implementing all of the actions presented on the
front panel display, contact your service representative.
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LTO Autoloader: User’s Guide