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IBM IntelliStation A Pro 6217, Service Manual

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IBM

 

IntelliStation

 

A

 

Pro

 

Type

 

6217

Problem

 

Determination

 

and

 

Service

 

Guide

 

 

  

Summary of Contents for IntelliStation A Pro 6217

Page 1: ...IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 4: ...ral information in Appendix B Notices on page 157 Eighth Edition July 2006 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use dupl...

Page 5: ...ut procedure 28 Performing the checkout procedure 29 Troubleshooting tables 30 CD or DVD drive problems 30 Diskette drive problems 31 General problems 31 Hard disk drive problems 32 Intermittent probl...

Page 6: ...stem reliability considerations 79 Handling static sensitive devices 80 Returning a device or component 80 Removing and replacing Tier 1 CRUs 81 Removing the side cover 81 Replacing the side cover 82...

Page 7: ...hnical assistance 155 Before you call 155 Using the documentation 155 Getting help and information from the World Wide Web 156 Software service and support 156 Hardware service and support 156 Appendi...

Page 8: ...vi IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire...

Page 11: ...ble to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete c...

Page 12: ...f fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the dev...

Page 15: ...energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service te...

Page 16: ...xiv IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 17: ...he following documentation also comes with the computer v User s Guide This document is in PDF on the IBM IntelliStation Documentation CD It contains general information about the computer v Installat...

Page 18: ...ument The caution and danger statements that appear in this document are also in the multilingual Safety Information document which is on the IBM IntelliStation Documentation CD Each statement is numb...

Page 19: ...deo memory and dual analog connectors or dual digital monitor capability with the purchase of an additional pigtail cable v NVIDIA Quadro FX 1400 DVI I PCI Express x16 with 128 MB DDR synchronous dyna...

Page 20: ...still connected to an ac power source Power control button Press this button to turn the computer on or off System error LED When this LED is lit it indicates that a system error has occurred An LED...

Page 21: ...es multimedia keyboards or the audio line in jack on a stereo system USB connectors Use these connectors to connect USB devices to the computer using redundant Plug and Play technology Ethernet transm...

Page 22: ...your hardware System board option connectors Figure 2 shows the option connectors on the system board DIMM 1 DIMM 2 DIMM 3 DIMM 4 Battery PCI X 1 PCI X 2 PCI X 3 PCI Express x16 PCI X 4 PCI X 5 Micro...

Page 23: ...ront Ethernet activity LED Front panel Microprocessor 1 fan Microprocessor power Extender board power CN22 SCSI channel A SCSI channel B Extender board power Intrusion switch Speaker Front panel audio...

Page 24: ...For information about how to correct the problems that are indicated by the error LEDs see System board LED errors on page 50 DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Microp...

Page 25: ...n in the illustration are reserved For information about BIOS code recovery or the boot block recovery jumper see Recovering from a POST BIOS update failure on page 58 Boot block recovery jumper JP2 C...

Page 26: ...nent After a problem is corrected the LED will not be lit the next time the computer is restarted If the problem remains the LED will continue to be lit For information about how to correct the proble...

Page 27: ...s on page 40 for more information Power on self test POST When you turn on the computer it performs a series of tests to check the operation of computer components and some optional devices in the com...

Page 28: ...ep must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write read test has failed 1 Reseat the following components a Battery b Trained service technician on...

Page 29: ...Secondary DMA register test has failed 1 Trained service technician only Reseat the system board 2 Trained service technician only Replace the system board 2 1 2 Primary DMA register test has failed 1...

Page 30: ...4 1 Video failed system believed operable 1 Reseat the following components a Video adapter b Trained service technician only System board 2 Replace the following components one at a time in the orde...

Page 31: ...t has failed 1 Trained service technician only Reseat the system board 2 Trained service technician only Replace the system board 3 2 2 Parallel port test has failed 1 Trained service technician only...

Page 32: ...icroprocessor c System board 3 Replace the following components one at a time in the order shown restarting the computer each time a DIMM b Trained service technician only Microprocessor c Trained ser...

Page 33: ...rvice technician only that step must be performed only by a trained service technician No beep symptom Description Action No beep during POST A system board failure occurred 1 Trained service technici...

Page 34: ...ction in the Advanced Setup menu of the Configuration Setup Utility program to enable the caches 2 Reseat the following components a Battery b Trained service technician only Microprocessor c Trained...

Page 35: ...e of the following conditions v A new device has been installed v A device has been moved to a different location or cable connection v A device has been removed or disconnected from a cable v A devic...

Page 36: ...e in the memory configuration occurred This message might appear after you add or remove memory 1 If POST error message 289 also occurred follow the instructions for that error message 289 first 2 If...

Page 37: ...ystem board 4 Trained service technician only Replace the system board 189 An attempt has been made to access the computer with an incorrect passwords Restart the computer and enter the administrator...

Page 38: ...keyboard or pressing on a key 3 Make sure that no key is stuck 4 Make sure that the keyboard cable is connected correctly to the keyboard and to the correct connector on the computer 5 After installin...

Page 39: ...removed a diskette drive make sure that the diskette drive setting is correct in the Configuration Setup Utility program If the setting is not correct change it and save the setting 2 Make sure that...

Page 40: ...d only by a trained service technician Error codes Description Action 1762 Hard disk configuration error 1 Make sure that the hard disk drive is set correctly in the Configuration Setup Utility progra...

Page 41: ...ve you want to start from in the startup sequence Yes Exit from this screen then select Exit Setup to exit the Configuration Setup menu Go to step 5 No Follow the instructions on the screen to add the...

Page 42: ...ng system board can cause this error Note This error also can occur if electrical power was lost for a very brief period and then restored In this case turn off the computer for at least 5 seconds the...

Page 43: ...1 Run the Configuration Setup Utility program select Devices and I O Ports and make sure that the device is enabled 2 Reseat the following components a Failing adapter Note If a PCI or PCI X error LED...

Page 44: ...onents in the computer such as the system board Ethernet controller video controller RAM keyboard mouse pointing device serial ports hard disk drives and parallel port The diagnostic programs are stor...

Page 45: ...rforming the checkout procedure To perform the checkout procedure complete the following steps 1 Is the computer part of a cluster v No Go to step 2 v Yes Shut down all failing computers that are rela...

Page 46: ...to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must...

Page 47: ...er orientation 2 To prevent diskette drive read write errors make sure that the distance between monitors and diskette drives is at least 76 mm 3 in 3 Run the diskette drive diagnostic test 4 Reseat t...

Page 48: ...ves and cables then run the hard disk drive diagnostic tests again A hard disk drive passes the diagnostic Fixed Disk Test but the problem remains Run the diagnostic SCSI Fixed Disk Test Note This tes...

Page 49: ...The keyboard cable is securely connected to the computer and the keyboard and mouse cables are not reversed v The computer and the monitor are turned on 2 Replace the following components one at a ti...

Page 50: ...v If the DIMM was disabled by a system management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM Save...

Page 51: ...pter if one is installed c Trained service technician only System board Only the cursor appears See Solving undetermined problems on page 65 The monitor works when you turn on the computer but the scr...

Page 52: ...ormed only by a trained service technician Symptom Action An IBM optional device that was just installed does not work 1 Make sure that v The device is designed for the computer see the ServerProven l...

Page 53: ...e type of memory that is installed is correct 2 If you just installed an optional device remove it and restart the computer If the computer now starts you might have installed more devices than the po...

Page 54: ...the problem is solved v See Chapter 3 Parts listing Machine Type 6217 on page 67 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v...

Page 55: ...es and suggested solutions to the problem 3 Contact the place where you purchased the software Universal Serial Bus USB port problems v Follow the suggested actions in the order in which they are list...

Page 56: ...ate problems from the computer hardware and software The programs run independently of the operating system This method of testing is generally used when other methods are not accessible or have not b...

Page 57: ...diagnostic programs do not detect any hardware errors but the problem remains during normal computer operations a software error might be the cause If you suspect a software problem see the informati...

Page 58: ...he computer passed the test Do not replace a CRU or FRU 195 The Esc key was pressed to end the test Do not replace a CRU or FRU 197 This is a warning error but it does not indicate a hardware failure...

Page 59: ...Failed core tests 1 Trained service technician only Reseat the system board 2 Trained service technician only Replace the system board 005 XXX 000 Failed video test 1 Make sure that the cable from the...

Page 60: ...devices with standard devices 3 Turn on the computer 4 Run the diagnostic test again 5 Trained service technician only Reseat the system board 6 Trained service technician only Replace the system boa...

Page 61: ...oard 089 XXX 001 Failed microprocessor test 1 Trained service technician only Make sure that the microprocessor is installed and seated correctly 2 If the computer does not have the latest level of BI...

Page 62: ...d assembly 202 XXX 001 Failed system cache test 1 Trained service technician only Make sure that the microprocessor 1 is installed and seated correctly 2 If the computer does not have the latest level...

Page 63: ...eyboard 3 Trained service technician only Replace the system board 302 XXX 000 Failed mouse test 1 Make sure that the pointing device mouse cable is correctly connected to the correct port 2 Replace t...

Page 64: ...ion Action 405 199 00n The test failed No good link Check loopback plug For single port or dual port computers n 0 1 Trained service technician only Make sure that the loopback plug is a gigabit loopb...

Page 65: ...com pc support 2 Download the diagnostics file for the computer to a hard disk directory not to a diskette 3 Go to a DOS prompt and change to the directory where the file was downloaded 4 If you are...

Page 66: ...kette CD or DVD drive before restarting the computer If the hardware passes the Enhanced Diagnostics but the problem remains during normal computer operations a software error might be the cause If yo...

Page 67: ...arting the computer each time a Trained service technician only System fan 2 b Trained service technician only System board System fan 1 System fan 1 has failed 1 Reseat the following components a Tra...

Page 68: ...vice technician only System board Microprocessor 1 Microprocessor 1 is not functioning 1 Reseat the following components a Trained service technician only Microprocessor 1 b Trained service technician...

Page 69: ...ink b Trained service technician only System board Microprocessor 2 Microprocessor 2 is not functioning 1 Reseat the following components a Trained service technician only Microprocessor 2 b Trained s...

Page 70: ...ystem that is currently installed press Enter and then continue with the next step v If an operating system menu is not displayed continue with the next step 4 From the Product Recovery main menu use...

Page 71: ...or another utility to reformat the hard disk you might see the partition where the Product Recovery program is stored Do not delete this partition otherwise the Product Recovery program will be lost I...

Page 72: ...software media for the device before you start recovering or installing device drivers Device drivers for IBM devices and the instructions to install them readme txt are on the Device Drivers CD and i...

Page 73: ...7 and click Continue 6 In the Filter by category field select BIOS system 7 Scroll down and select the applicable file for the operating system 8 Select the file for the type of medium you want to use...

Page 74: ...ort bracket 5 Locate the boot block recovery jumper JP2 on the system board Figure 8 shows the location of the boot block jumper on the system board 6 Remove the boot block recovery jumper from pins 1...

Page 75: ...problem is solved v Make sure that the external SCSI devices are turned on before you turn on the computer v Make sure that the cables for all external SCSI devices are connected correctly v If an ext...

Page 76: ...nel 2 3 Channel 1 and 2 4 Channel 3 5 Channel 1 and 3 6 Channel 2 and 3 7 Channel 1 2 and 3 8 Channel 4 9 Channel 1 and 4 A Channel 2 and 4 B Channel 1 2 and 4 C Channel 3 and 4 D Channel 1 3 and 4 E...

Page 77: ...ServeRAID error codes In the following error codes x can be any number or letter v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v...

Page 78: ...supported in this computer 3 Replace the ServeRAID 6i controller 4 Trained service technician only Replace the system board 3E2x A ServeRAID 6i controller error occurred 1 Reseat the ServeRAID control...

Page 79: ...this computer c ServeRAID controller 4 Replace the following components one at a time in the order shown restarting the computer each time a Hard disk drive b Trained service technician only SCSI back...

Page 80: ...jumper 6 Move the CMOS recovery jumper from pins 1 and 2 to pins 2 and 3 7 Wait 60 seconds then return the CMOS recovery jumper to pins 1 and 2 8 Replace any adapters that were removed then replace th...

Page 81: ...e undetermined problems To reset the CMOS data use the password override jumper to override the power on password and clear the CMOS memory see System board internal connectors on page 7 2 Damaged BIO...

Page 82: ...Did it occur on a single or multiple computers Is the failure repeatable Has the current computer configuration ever worked What changes if any were made before it failed Is this the original reported...

Page 83: ...rch technical support type 6217 and click Search 3 Under Document type select Parts information and click Go The following illustration identifies the parts for the IntelliStation A Pro Type 6217 See...

Page 84: ...2x 83x 84x 85x 39Y9795 2 Holder assembly LEDs all models 59P8500 3 CD ROM 48X alternate CTO 39M3509 3 CD ROM 48X alternate CTO 39M3511 3 CD RW DVD RW drive models 35x 36x 26K5383 3 CD RW DVD RW drive...

Page 85: ...2x 43x 44x 45x 46x 47x 4Cx 4Dx 4Fx 42C4459 14 Microprocessor option 3 0 GHz Opteron model 52x 39R6956 15 Fan sink for microprocessor 1 all models 25R8840 15 Fan sink for microprocessor 2 models 21x 28...

Page 86: ...ls 4Cx 4Dx 4Fx 82x 83x 84x 85x 39Y7275 25 Tray assembly all models 13N2953 26 Hard disk drive 73 4 SCSI 10K RPM models 28x 33x 38x 68x 24P3706 26 Hard disk drive 73 4 SCSI 15K RPM model 47x 24P3727 26...

Page 87: ...4 drop models 28x 33x 38x 47x 68x 59P2614 Cable SCSI U320 4 drop models 4Fx 84x 39Y9785 Cable SCSI U320 optional 39Y9806 Cable USB models 4Cx 4Dx 4Fx 82x 83x 84x 85x 39Y9803 Cable VGA pigtail models...

Page 88: ...d M3 5 6 v Spacer system board 4 v Support isolator 4 09N5764 Miscellaneous hardware models 4Cx 4Dx 4Fx 82x 83x 84x 85x v Bracket I O blank 1 v Bracket key holder 1 v Screws M3 5 third form 8 v Spring...

Page 89: ...sembly 1 v Clamp assembly 1 v Clamps diskette cable 5 v Clamps LED cable 5 v Clips 0 005 EMC 5 v Covers power switch 2 v Foot bumper 6 v Kit tape mounting 2 v Latches card retainer 5 v Light pipe shad...

Page 90: ...x 45x 46x 47x 68x 09N3435 Keyboard CRUs Keyboard CRU No Arabic 253 39M6990 Arabic French 462 39M6991 Belgian French 120 39M6992 Belgian UK 120 39M6993 Brazilian Portuguese 275 39M6994 Bulgarian 442 39...

Page 91: ...S 42D2617 Windows XP Chinese CT 42D2619 Windows XP Danish DK 42D2610 Windows XP Dutch NL 42D2611 Windows XP English EN 42D2605 Windows XP Finnish FI 42D2613 Windows XP French FR 42D2606 Windows XP Ger...

Page 92: ...lic of Cote D Ivoire Ivory Coast Croatia Republic of Czech Republic Dahomey Djibouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guade...

Page 93: ...nited States of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barb...

Page 94: ...78 IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 95: ...a heavy object observe the following precautions Make sure that you stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move sudd...

Page 96: ...of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available v Handle the device carefully holding it by its edges or its frame v Do not touch sold...

Page 97: ...safety information that begins on page vii and Installation guidelines on page 79 2 Turn off the computer and all attached devices 3 Disconnect all external cables and power cords 4 Pull the cover rel...

Page 98: ...osition on the computer Make sure that the lip on the bottom of the cover rests on the ledge on the bottom of the chassis before rotating the cover up to the vertical position Press down on the cover...

Page 99: ...cket approximately 150 mm 6 in see Figure 12 4 Disengage the front end of the support bracket from the computer and set the bracket aside Replacing the support bracket To replace the support bracket c...

Page 100: ...then press the bezel release lever toward the front of the computer 13 94 5 Pull the top of the bezel away from the chassis then push the bezel down to disengage the bottom tabs 6 Remove the bezel fr...

Page 101: ...you need to change the switch or jumper settings on the adapter follow the instructions that come with the adapter v The computer comes with adapter connectors or slots The video adapter is installed...

Page 102: ...cover From the rear of the computer press on the slot cover Grasp it and pull it out of the expansion slot Store it in a safe place for future use Attention Expansion slot covers must be installed on...

Page 103: ...apters You must use one method or the other 12 Reinstall the rear adapter retention bracket then rotate the bracket to the closed locked position Note The rear retention bracket rests against the comp...

Page 104: ...must be installed in slot 3 no cabling is required for this adapter To cable an optional SCSI adapter complete the following steps 1 Install the SCSI adapter 2 Connect the SCSI signal cable to the ada...

Page 105: ...ial ATA hard disk drive connectors are on the system board v When SCSI drives are installed set the drive jumpers either to disable auto start or to delay startup to prevent overtaxing the system powe...

Page 106: ...ad the safety information that begins on page vii and Installation guidelines on page 79 2 Make sure that you have all the cables and other equipment that is specified in the documentation that comes...

Page 107: ...res other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation wh...

Page 108: ...tional information about cabling drives and System board internal connectors on page 7 for the location of IDE and SCSI connectors on the system board If there are open connectors on the cables connec...

Page 109: ...l less clip see Figure 17 on page 92 remove the clip and set it aside to install on the new drive Replacing the drive in bay 3 To install a drive in bay 3 complete the following steps Note Only a 3 5...

Page 110: ...move the screws and set them in a safe place b If the drive is secured with a tool less clip remove it and set it aside to install on the new drive Note If you are installing a drive that contains a l...

Page 111: ...d place it on a static protective surface 12 Follow the instructions that come with the drive to set jumpers or switches if any Notes a You might find it easier to install the new drive into the openi...

Page 112: ...ee Removing the side cover on page 81 4 Remove the support bracket see Removing the support bracket on page 83 5 Disconnect the cables from the drive that you are replacing 6 Grasp the drive cage and...

Page 113: ...the drive bay 10 If you are replacing a drive a Slide the existing drive out of the drive bay b Remove the drive from the drive tray by gently pulling both sides of the drive tray outward until the mo...

Page 114: ...ease tab Rotate the cage part way into the computer then reconnect any power cables you disconnected in step 8 on page 97 and rotate the cage the rest of the way back into the computer Make sure that...

Page 115: ...board Two or three types of signal cable come with the computer IDE The wider IDE signal cable has three connectors One of these connectors is attached to the drive one is a spare and the third is at...

Page 116: ...If you install a second microprocessor the board that comes with the microprocessor option microprocessor board contains four DIMM connectors for microprocessor 2 You must install at least one pair of...

Page 117: ...ks for each microprocessor v The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved for system resources The BIOS will display th...

Page 118: ...ng the new DIMM to any unpainted metal surface on the computer Then remove the new DIMM from the package 10 Turn the DIMM so that the contacts align correctly with the connector 11 Insert the DIMM int...

Page 119: ...Removing the side cover on page 81 and Removing the support bracket on page 83 3 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery see Figure 22 The bat...

Page 120: ...ith the replacement battery 3 Turn off the computer and all attached devices Disconnect all external cables and power cords then remove the computer cover and the support bracket see Removing the side...

Page 121: ...onnect the cable from the system board connector 11 Remove the cable Replacing an external SCSI cable To install an external SCSI connector on the rear of the computer install an external SCSI interfa...

Page 122: ...ckout opening and secure it with the attached screws v If the external end of the SCSI cable has an expansion slot cover with an embedded connector insert the expansion slot cover with the embedded co...

Page 123: ...are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consistin...

Page 124: ...istan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Maceo Maldives Namibia Nepal Pakistan Samoa South Africa Sri Lanka Swaziland Uga...

Page 125: ...Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua P...

Page 126: ...side so that it is lying flat with the cover facing up 4 Remove the cover and support bracket see Removing the side cover on page 81 and Removing the support bracket on page 83 5 Remove the air baffle...

Page 127: ...sink up and out of the computer gently twisting it if necessary to loosen it from the microprocessor Important a Fan sink 1 and fan sink 2 are not interchangeable Installing fan sink 2 on microproces...

Page 128: ...aligned with the orientation indicator on the microprocessor socket 1 Lift the microprocessor release lever see Figure 25 to the fully open position 90 Attention You must make sure that the release l...

Page 129: ...ts package and remove the cover from the bottom of the fan sink Make sure that the thermal material is still on the bottom of the fan sink c Remove the release liner and orient the fan sink above the...

Page 130: ...l it stops and the rear flange locking lip is inside the computer chassis then lift and pull and press down on the large end of the baffle until it clicks into place 8 Replace the support bracket see...

Page 131: ...the air baffle until it releases b Slide the air baffle toward the front of the computer then lift it out of the computer 6 Disconnect the fan sink cable noting its location 7 Disconnect any cables th...

Page 132: ...ink 2 are not interchangeable Installing fan sink 2 on microprocessor 1 will impede movement of the drive cage b Be careful when handling the adhesive material on the microprocessor If the adhesive ma...

Page 133: ...processor socket the microprocessor a fan sink and a microprocessor air baffle The necessary screws and the microprocessor socket are preinstalled on the microprocessor board v Each microprocessor con...

Page 134: ...he microprocessor board over the two plastic alignment pins on the system board see Figure 31 then lower the microprocessor board onto the alignment pins Notes a When lowering the microprocessor board...

Page 135: ...Figure 30 on page 117 to the fully open position 90 Attention You must make sure that the release lever on the microprocessor socket is in the fully open position before you insert the microprocessor...

Page 136: ...om the bottom of the fan sink Make sure that the thermal material is still on the bottom of the fan sink c Remove the release liner and orient the fan sink above the microprocessor d Make sure that yo...

Page 137: ...the small end of the baffle into the computer toward the front of the computer c Lower the larger end of the baffle until the side flange rests on the power supply d Slide the baffle toward the rear o...

Page 138: ...tion Before attempting to remove the fan sink from the microprocessor be sure to read all the instructions at Replacing the second microprocessor microprocessor 2 and fan sink on page 117 9 Fully loos...

Page 139: ...oaded When the microprocessor board is correctly in place the screws will stick straight down and align with the six screw holes on the system board c Make sure that the connectors on the underside of...

Page 140: ...s b Slide the air baffle toward the front of the computer then lift it out of the computer 6 Remove all adapters and set them on a static protective surface Attention Note the location of all connecto...

Page 141: ...drive cage it might be easier to insert the top alignment pin into the chassis first then slightly tilt the PCI support cage to insert the bottom alignment pin 1 Touch the static protective package co...

Page 142: ...rd the rear of the computer until it stops and the rear flange locking lip is inside the computer chassis then press down on the large end of the air baffle until it clicks into place 10 Replace the b...

Page 143: ...system board making a note of where the cable was connected for later installation Note It is not necessary to remove the microprocessor board if present However to reach the fan cable on the system...

Page 144: ...r supply b Insert the small end of the air baffle into the computer toward the front of the computer c Lower the larger end of the air baffle until the side flange rests on the power supply d Slide th...

Page 145: ...assembly until it detaches from the chassis then pull the control panel assembly out of the chassis through the front making sure that the cables follow freely Replacing the control panel assembly To...

Page 146: ...er cords Turn on the attached devices and turn on the computer Removing the audio card FireWire assembly To remove the audio card FireWire assembly complete the following steps 1 Read the safety infor...

Page 147: ...re the audio card FireWire assembly to the chassis 4 Reconnect the cables to the audio card FireWire assembly to the system board 5 Reinstall the hard disk drives you removed from the drive cage and r...

Page 148: ...ords and external cables 3 Remove the cover and support bracket see Removing the side cover on page 81 and Removing the support bracket on page 83 4 Remove the front bezel see Removing the bezel on pa...

Page 149: ...onnector into place To install the front USB connector assembly complete the following steps 1 Touch the static protective package containing the front USB connector assembly to any unpainted metal su...

Page 150: ...ower the larger end of the air baffle until the side flange rests on the power supply d Slide the baffle toward the rear of the computer until it stops and the rear flange locking lip is inside the co...

Page 151: ...l cables 3 Remove the cover and support bracket see Removing the side cover on page 81 and Removing the support bracket on page 83 Note The illustrations in this document might differ slightly from yo...

Page 152: ...ect a problem with one of these parts contact a service technician 5 Disconnect the internal power supply cables to the drives and the system board 6 Remove the four screws that secure the power suppl...

Page 153: ...sert the small end of the air baffle into the computer toward the front of the computer c Lower the larger end of the air baffle until the side flange rests on the power supply d Slide the baffle towa...

Page 154: ...e following components and put them in a safe static protective place v Adapters make a note of the slots from which you remove the adapters v Air baffle if present v Microprocessor board for micropro...

Page 155: ...board to the chassis and set them in a safe place 12 While gently pushing in on the rear I O panel from outside the chassis slide the system board toward the front of the chassis until the rear I O pa...

Page 156: ...nnect some of these cables b When reinstalling the components in the computer make sure that you route all cables so that they are not exposed to excessive strain c Fan sink 1 and fan sink 2 are not i...

Page 157: ...on the attached devices and turn on the computer 17 Update the computer with the latest level of firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Cha...

Page 158: ...142 IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 159: ...diagnostics programs are stored in ROM on the system board v Ethernet firmware is stored in ROM on the Ethernet controller on the system board v Major components contain VPD code You can select to up...

Page 160: ...d the amount of installed memory When you make configuration changes through other options in the Configuration Setup Utility program the changes are reflected in the system summary you cannot change...

Page 161: ...nced Setup Select this choice to change values for advanced hardware features such as PCI configuration and hardware monitor Important the computer might malfunction if these options are incorrectly c...

Page 162: ...Utility program If you have not saved the changes you have made in the settings you are asked whether you want to save the changes or exit without saving them Note Always reset the Configuration Setup...

Page 163: ...Utility also referred to as IBM ServeRAID 7e to add RAID levels 0 and 1 functionality to the integrated Serial ATA controller and the integrated SCSI controller Be sure to use these programs as descri...

Page 164: ...Use the left and right arrow keys to select SATA 6 Press Esc three times then select Yes to save your changes Using the Serial ATA HostRAID feature The instructions in this section are for using the...

Page 165: ...p appears press F1 If you have set a supervisor password you are prompted to type the password 3 Select Advanced Setup 4 Scroll down and select HostRAID 5 Use the left and right arrow keys to select S...

Page 166: ...AID Support CD or additional information about RAID technology and instructions for using ServeRAID Manager to configure your SCSI controller Additional information about ServeRAID Manager is also ava...

Page 167: ...m the list of ready drives select the two drives you want to move to the array 6 Click the icon to add the drives to the array 7 If you want to configure a hot spare drive complete the following steps...

Page 168: ...keys to select a choice for which you want to change settings and press Enter 4 When the prompt Would you like to configure the SCSI controller or run the SCSI disk utility appears make your selection...

Page 169: ...device Select a device from the list and read the instructions on the screen carefully before making a selection If you press Ctrl A before a selected drive is ready an Unexpected SCSI Command Failur...

Page 170: ...154 IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 171: ...device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the...

Page 172: ...ances For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM servi...

Page 173: ...F ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclai...

Page 174: ...other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc in...

Page 175: ...ling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require specia...

Page 176: ...hese batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call In the Netherlands the following applies For Taiwan Please recycle batteries 16...

Page 177: ...sible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifi...

Page 178: ...omply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environm...

Page 179: ...ver v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected v Consult an IBM authorized dealer or service representative for help Properly shielded a...

Page 180: ...mended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according...

Page 181: ...l 28 checkout continued power 64 procedure 29 Class A electronic emission notice 161 Class B electronic emission notice 163 clearing CMOS 64 configuration custom 151 express 150 fine tuning 151 summar...

Page 182: ...ard 152 modes 152 teaming 152 troubleshooting 65 Ethernet controller configuring 152 express configuration 150 F fan connectors 7 rear removing 126 fan sink installing 113 120 removing 110 FCC Class A...

Page 183: ...ssor problems 34 minimum configuration 65 modes Ethernet 152 mouse problems 33 N no beep symptoms 17 notes important 158 notices electronic emission Class A 161 electronic emission Class B 163 FCC Cla...

Page 184: ...lity program continued starting 152 using 152 using to configure the SCSI controller 149 serial port problems 38 serial port problems 38 ServeRAID error codes 61 ServeRAID Manager 151 Configuration wi...

Page 185: ...controller 149 SCSISelect Utility program 152 ServeRAID Manager 150 the Adaptec HostRAID configuration programs 147 the SATA HostRAID feature 148 the SCSI HostRAID feature 149 the SCSISelect Utility...

Page 186: ...170 IBM IntelliStation A Pro Type 6217 Problem Determination and Service Guide...

Page 187: ......

Page 188: ...Part Number 31R1994 Printed in USA 1P P N 31R1994...

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