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 Additional service information

 93

BIOS levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. 
Use the following information to determine the current level of BIOS installed in the 
computer, the latest BIOS available for the computer, and where to obtain the latest 
level of BIOS.

•

Current Level BIOS information

— Run the Configuration Utility to determine the level of BIOS installed.

•

Sources for determining the latest level BIOS available

1.

IBM Home Page, Support

http://www.ibm.com/support

2.

PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.

HelpCenter

®

4.

Levels 1 and 2 Support

5.

RETAIN

®

•

Sources for obtaining the latest level BIOS available

1.

IBM Home Page, Support

http://www.ibm.com/support

2.

PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3.

HelpCenter

4.

Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure”.

Flash (BIOS/VPD) update procedure

1.

Power-off the computer.

2.

Insert the flash update diskette into drive A.

3.

Power-on the computer.

4.

When the Update Utility appears; select the country/keyboard, then press Enter.

5.

If the computer serial number was previously recorded, the number is displayed 
with an option to update it. Press Y to update the serial number.

6.

Type the 7-digit serial number of the computer you are servicing, then press 
Enter

.

7.

Follow the instructions on the screen to complete the flash (BIOS/VPD) update 
procedure.

Attention: 
Refer to the information label located inside the system unit cover for any model-specific 
information.

Summary of Contents for IntelliStation 6866

Page 1: ...IBM IBM IntelliStation Type 6866 Hardware Maintenance Manual ...

Page 2: ......

Page 3: ...IBM IBM IntelliStation Type 6866 Hardware Maintenance Manual ...

Page 4: ...d in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the information is subject to change withou...

Page 5: ...emoval 34 20 pin power supply connection 34 Rack mount configuration 35 Preparing the computer for installation 35 Preparing the rack enclosure 37 Installing the computer in the rack enclosure 40 Chapter 5 Symptom to FRU index 45 SIMM DIMM RIMM memory errors 45 Hard disk drive boot error 46 Diagnostic error codes 47 Beep symptoms 64 No beep symptoms 66 POST error codes 66 Miscellaneous error messa...

Page 6: ...iv IBM IntelliStation Type 6866 Hardware Maintenance Manual Send Us Your Comments 136 Notices 137 Trademarks 138 ...

Page 7: ...ormation Be sure to read all caution and danger statements in this book before performing any of the instructions Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausführen Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effet...

Page 8: ...Type 6866 Hardware Maintenance Manual Leia todas as instruções de cuidado e perigo antes de executar qualquer operação Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación ...

Page 9: ...you are servicing might have been rearranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive Notes Type 6866 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memo...

Page 10: ...Be sure APM BIOS Mode is set to Disabled If it is not press Left Arrow or Right Arrow to change the setting 5 Select Automatic Hardware Power Management 6 Set Automatic Hardware Power Management to Disabled 7 If the problem persists continue to c003d c003d Run the Diagnostic programs If necessary refer to Running diagnostics tests on page 6 If you receive an error replace the part that the diagnos...

Page 11: ...nded start mode Diskette and hard disk I O control Serial and parallel port I O control Alert on LAN Security profile by device IBM Security Solutions Specifications Specifications Information ISO ANSI The following machine type specifications information was determined in controlled acoustical environments according to procedures specified by the American National Standards Institute ANSI S12 10 ...

Page 12: ...in BTUs per hour Minimum 340 BTU hr 100 watts Maximum 2385 BTU hr 700 watts Electrical Input Sine wave input 47 to 63 Hz required Low range input voltage Minimum 90 V AC Maximum 137 V AC High range input voltage Minimum 180 V AC Maximum 265 V AC Input kVA approximately Maximum as shipped 1 5kVA Airflow Approximately 0 56 cubic meters minute 20 cubic feet minute Acoustical Noise Emission Values Ave...

Page 13: ...hardware related problems Setup Utility program Power On Self Test POST POST Beep Codes Error Code Format Diagnostics program Recovery utility Full recovery Partial recovery Repair utility Setup Utility program The Setup Utility configuration program is stored in the permanent memory of the computer This program includes settings for the following System Summary Product Data Devices and I O Ports ...

Page 14: ...he machine type in the Quick Path box on the left Select Diagnostics from the Downloadable files by Category pull down menu or go directly to the link PC Enhanced Diagnostics diskette from the Downloadable files by date list This link will take you to the self starting utility download and instructions Navigating through the diagnostics programs Use the cursor movement keys to navigate within the ...

Page 15: ...his menu select System Info then select Hardware Configuration from the next menu Normally all installed devices in the computer are highlighted on this report If an installed device is not recognized by the diagnostics program then review the following The diagnostic code for the device is not in the Diagnostics program Run the diagnostics provided with that device The missing device is defective...

Page 16: ...set ID is supported on the system Verifies the EEPROM areas Performs an antenna detection test Test results Diagnostics test results will produce the following error code format Function Code Represents the feature or function within the PC Failure Type Represents the type of error encountered DeviceID Contains the component s unit ID which corresponds to either a fixed disk drive removable media ...

Page 17: ...Disk Optimized Test You can use the Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing You can also use this test to correct types of errors To run the Fixed Disk Optimized Test do the following 1 From the toolbar select Diagnostics 2 Select Fixed Disk Optimized Test 3 Select one of the tests Hard Disk Test Full performs a complete test of the hard dis...

Page 18: ...d follow the instructions Iomega Zip drive test Use the Iomega Zip Drive Test to test the Zip drive and the drive interface The test takes about 20 seconds to run The default tests the following Controller Max Seek 50 times Random Seek 300 sectors Asset EEPROM backup When replacing a system board this utility allows the backup of all Asset information from the EEPROM to diskette This utility also ...

Page 19: ...inished restore to the hard disk all the files that you previously backed up 1 Partition the remainder of the hard disk for the operating system The commands vary with the operating system Refer to the operating system manual for instructions 2 Format the hard disk using the operating system The commands vary with the operating system Refer to the operating system manual for instructions 3 Install...

Page 20: ...12 IBM IntelliStation Type 6866 Hardware Maintenance Manual ...

Page 21: ... settings 31 IDE hard disk drive settings 32 CD ROM drive jumper settings 33 Power supply removal 34 20 pin power supply connection 34 Rack mount configuration 35 Preparing the computer for installation 35 Preparing the rack enclosure 37 Installing the computer in the rack enclosure 40 Replacing a processor installing a second processor Note Before installing a second microprocessor run the Multip...

Page 22: ...on the system board move aside all power supply cables as necessary 6 Install the VRM supplied with the microprocessor See System board layout on page 17 for the location of the second CPU VRM socket Note If you add a second microprocessor that runs at a different speed than the primary microprocessor both will run at the speed of the slower microprocessor ...

Page 23: ...included with the system board FRU If you are instructed to replace the system board do the following a Remove the processor from the old system board and install it on the new system board b Refer to System board layout on page 17 to find the system board rocker switch c Set switch 1 to the on position d Power on the computer The system senses the change in the switch setting and resets to the de...

Page 24: ...ove the hard disk fan assembly 4 Remove adapter cards 5 Remove the card guide fan assembly 6 Disconnect all cables attached to the system board 7 Release the system board back plate release latch c1d 8 Slide the system board and back plate toward the front of the system c2d and lift the system board and back plate c3dout of the chassis ...

Page 25: ...r c10d SCSI channel B c11d Primary IDE connector c12d SCSI channel A c13d Internal speaker connector c14d Front fan connector c15d Rocker switch c16d Front panel connector c17d Tamper detection switch connector c18d Radio Frequency antenna connector c19d Battery c20d Slot 6 64 bit PCI adapter c21d Slot 7 64 bit PCI adapter c22d MIDI joystick connector c23d Slot 5 32 bit PCI adapter c24d Slot 4 32 ...

Page 26: ...for the rocker switch is off Processor Speed Settings Processor speed for the PC 300 type 6866 computer is set in the Setup Utility configuration program System board memory Note RAMBUS inline memory module RIMM is used in the type 6866 computer RIMM modules are not compatible with SIMM or DIMM memory modules refer to the information below regarding RIMM memory for type 6866 Locating components on...

Page 27: ...t have a RIMM installed must have a continuity RIMM C RIMM For eight RIMM cards pairs 1 and 3 must have RIMMs or C RIMMs installed in them If RIMMs are installed in pair 2 RIMMs or C RIMMs must be installed in pair 4 For the arrangement of the RIMM connector pairs on the computer memory card see Locating components on the memory card on page 18 Install only ECC RIMMS to enable ECC If ECC and non E...

Page 28: ...dapter guide latch toward the front of the chassis until it snaps into place 2 RIMMs 4 RIMMs 4 RIMMs 6 RIMMs 8 RIMMs 1 1 C RIMM 1 RIMM C RIMM Pair 1 Note 1 Memory must be installed in matched pairs Non optimal performance configuration These connectors may either be left empty or used to store c rimms Memory placement for 8 RIMM Memory Card 2 1 RIMM 1 RIMM RIMM 3 RIMM RIMM RIMM C RIMM C RIMM 4 RIM...

Page 29: ...the memory card inward and pull the memory card out of the chassis 5 At both ends of the RIMM connector push outward on the retaining clips until the module is loosened Lift the RIMM or C RIMM out of the connector Note Be careful not to push too hard on the retaining clips because the RIMM or C RIMM might eject too quickly ...

Page 30: ...lips pop up and fit snugly around both ends of the module 3 Place the memory card back in the slot on the system board and reattach the power and hard disk drive fan cables to the connectors on the memory card 4 Release the adapter guide latch on the front fan Procedures to determine memory errors 1 If a memory error occurs and the system is operational run memory diagnostics 2 If a memory error o...

Page 31: ...tors and removal procedures for the cover and front bezel Diskette drive CD ROM drive hard drive card guide fan assembly hard disk fan assembly system board long adapters power supply and battery removal are on the following pages Input Output connectors ...

Page 32: ... Line out headphone connector c9d Ethernet connector c10d USB connector c11d USB connector c12d Serial connector 2 c13d Serial connector 1 c14d Parallel connector c15d Keyboard connector c16d Mouse connector c17d Power connector Cover removal 1 If the key lock button is locked unlock it 2 Press the key lock button on the left side of the front bezel and slide the side cover toward 3 Lift the side ...

Page 33: ... chassis and pull the front bezel from the front of the computer Card guide fan assembly removal 1 Remove the cover and front bezel 2 Press the latch tab on the card guide fan assembly and push the adapter guide latch toward the front of the chassis until it snaps into place ...

Page 34: ... assembly to release it move the assembly towards the back and out of the chassis Battery removal and installation 1 Turn off the computer and all attached devices 2 Unplug the power cord 3 Remove the cover 4 Remove the memory card see Removing a RIMM or C RIMM on page 20 5 Remove any long adapters installed in the PCI slots see Installing long adapters on page 27 6 Remove the card guide fan assem...

Page 35: ...Press the tab on the card guide fan assembly and push the adapter guide latch back to allow room for a full size adapter to slide into the adapter guide on the assembly 2 Remove the screw and the appropriate expansion slot cover 3 Install the adapter and screw it into place ...

Page 36: ...ual 4 Release the adapter guide latch Installing internal drives c1d Drive bay 1 c2d Drive bay 2 CD ROM drive c3d Drive bay 3 diskette drive c4d Drive bay 4 c5d Drive bay 5 c6d Drive bay 6 c7d Drive bay 7 c8d Drive bay 8 c9d Drive bay 9 hard disk drive Note ...

Page 37: ...drives or two 40 6 mm 1 6 in drives 4 Bays 7 8 and 9 support either three 25 4 mm 1 0 in drives or two 40 6 mm 1 6 in drives See the following illustration for possible drive arrangement Installing a drive in bay 1 Note A 3 5 inch drive into bay 1 requires an industry standard bay adapter bracket Note For removable media drives remove the front bay panel ...

Page 38: ...anual Removing drives in bays 4 5 6 7 8 and 9 1 Unplug the hard disk drive fan power cable from the connector on the memory card 2 Pull the tab release on the hard disk fan toward the rear of the chassis and slide the hard disk drive fan out of the chassis ...

Page 39: ...les to the drive 4 Press inthe tabs onthe sliding railsand remove the harddisk drive Hard disk drive jumper settings IDE hard disk drives for the IntelliStation computers use jumpers to set the drives as primary master or secondary slave ...

Page 40: ...dware Maintenance Manual Attention For drives not shown below refer to the label on the hard disk drive for the hard disk drive settings IDE hard disk drive settings c1d Primary Master Hard Disk Drive c2d Secondary Slave Hard Disk Drive ...

Page 41: ...secondary slave Refer to the drive connector labels or the figures below for the drive settings CD ROM PD CD ROM Type Primary Master Secondary Slave 16X Max CD ROM cd cd 24X Max CD ROM cd cd 32X Max CD ROM cd cd 40X Max CD ROM cd cd 48X Max CD ROM cd cd AUDIO IDE INTERFACE DC INPUT R G G L 5V G G 12V 39 40 1 2 See jumper settings below ...

Page 42: ...e power supply cables 3 Remove the power supply screws c1d 4 Slide the power supply toward the front of the system c2d and lift the power supply out of the system c3d 20 pin power supply connection See System board layout on page 17 for connector location Attention These voltages must be checked with the power supply cables connected to the system board 1 10 11 20 ...

Page 43: ...ck Conversion Kit Two 3 5 mm flange nuts which are provided in a plastic bag taped inside the CD ROM drive cover The inner slide from two slide bracket assemblies 6 pan head short screws Attention To avoid damage to internal components use only the pan head short screws included with the rack mount kit Pin Signal Function 1 3 3 V 3 3 V dc 2 3 3 V 3 3 V dc 3 COM Ground 4 5 V 5 V dc 5 COM Ground 6 5...

Page 44: ...et part number 20L1418 on the right using two slotted screws per L bracket 10 Remove the rubber thread protectors on the two bolt studs near the power supply as shown in the following illustration 11 Remove the screw between the two bolt studs as shown in the following illustration 12 Install the cable arm bracket onto the two bolt studs on the rear of the computer This cable arm bracket is secure...

Page 45: ... cage nuts Installation template Attention To ensure cabinet stability install computers in the rack enclosure starting from the bottom Attention This procedure requires two people To attach the mounting hardware to the rack enclosure 1 Mark the positions of the slide brackets on the mounting rails on the rack enclosure a Position the template on the front mounting rail on the rack enclosure align...

Page 46: ...s as shown 3 Attach the slide rail to the left side of the rack enclosure a Extend the outer slide rail until the slide bracket is flush against the outside of the left front mounting rail Align the slide rail with the cage nuts on the mounting rail b From the front of the rack enclosure insert two long screws through the slide bracket and mounting rail Press the slide bracket until it is flush wi...

Page 47: ...rack enclosure a Extend the outer slide rail until the slide bracket is flush against the outside of the right front mounting rail Align the slide bracket with the cage nuts on the mounting rail b From the front of the rack enclosure insert two long screws through the slide bracket and mounting rail Press the slide rail so that it is flush with the outer edge of the mounting rail and tighten the s...

Page 48: ... b From the rear of the rack enclosure insert a long screw through the holes in the cable management arm mounting panel and cage nut then tighten the screws Notes 1 You can choose to wait to attach the cable management arm to the rack until after you have attached the other end of the cable management arm to the computer 2 To facilitate alignment of the cable management arm be sure to insert the s...

Page 49: ...e slide rails then slide the computer onto the outer slide until the slide rails click into place Note When the computer is fully extended safety latches on the slide rails lock into place This prevents the computer from being accidentally pulled out too far and dropped To release the safety latch press in 4 Press the safety latches and slide the computer about halfway into the rack enclosure 5 At...

Page 50: ...management arm to the rack 7 Attach the monitor keyboard and power cables 8 Attachthecablestothecable managementarmusingthecableties provided Note Be sure to route the cables above the top edge or below the bottom edge of the cable management arm to avoid overstressing the cables ...

Page 51: ...ecure the computer in the rack enclosure a Slide the computer into the rack enclosure b Secure the computer to both sides of the rack enclosure by inserting a long screw through the chassis bracket mounting rail and cage nut ...

Page 52: ...44 IBM IntelliStation Type 6866 Hardware Maintenance Manual ...

Page 53: ...message first If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages before you replace the system board see 20 pin power supply connection on page 34 Check the hard disk drive jumper settings before you replace a hard disk drive see Hard disk drive jumper settings on page 31 Important Some errors are i...

Page 54: ...S is not as expected Not able to find expected DMI information from BIOS Memory controller chipset vendor ID does not match expected value Reflash the BIOS Perform boot block recovery Replace the system board Test aborted by user Restart test Error FRU Action The start up drive is not in the boot sequence in configuration Check the configuration and ensure the start up drive is in the boot sequenc...

Page 55: ...or codes Refer to the following diagnostic error codes when using the diagnostic tests See Chapter 3 Diagnostics on page 5 for the specific type for information about the Diagnostic programs In the following index X can represent any number ...

Page 56: ...eboot the system 2 Flash the system 3 Run memory test 4 System board 000 035 XXXBIOS Reset Condition detected 1 Flash the system 2 System board 000 036 XXXBIOS Register error 1 Flash the system 2 Boot block 3 System board 000 038 XXXBIOS Extension failure 1 Flash the system 2 Adapter card 3 System board 000 039 XXXBIOS DMI data error 1 Flash the system 2 System board 000 195 XXXBIOS Test aborted b...

Page 57: ... the system 2 System board 001 026 XXX System FLASH data error 1 Flash the system 2 System board 001 027 XXX System Configuration Setup error 1 Run Setup 2 Flash the system 3 System board 001 032 XXX System Device Controller failure 1 System board 001 034 XXX System Device Buffer Allocation failure 1 Reboot the system 2 Flash the system 3 Run memory test 4 System board 001 035 XXX System Device Re...

Page 58: ...er function test 001 250 XXX System ECC error 1 System board 001 254 XXX 001 255 XXX 001 256 XXX 001 257 XXX System DMA error 1 System board 001 260 XXX 001 264 XXX System IRQ error 1 System board 001 268 XXX System IRQ1 failure 1 Device on IRQ1 2 System board 001 269 XXX System IRQ2 failure 1 Device on IRQ2 2 System board 001 270 XXX System IRQ3 failure 1 Device on IRQ3 2 System board 001 271 XXX...

Page 59: ...board 001 298 XXX System RTC date time update failure 1 Flash the system 2 System board 001 299 XXX System RTC periodic interrupt failure 1 System board 001 300 XXX System RTC Alarm failure 1 System board 001 301 XXX System RTC Century byte error 1 Flash the system 2 System board 005 000 XXX Video Test Passed 1 No action 005 00X XXX Video error 1 Video card if installed 2 System board 005 010 XXX ...

Page 60: ...eview the log file 2 Re start the test to reset the log file 005 197 XXX Video test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 005 198 XXX Video test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the ...

Page 61: ...0 XXX Serial port Interface Test Passed 1 No action 011 001 XXX Serial port Presence 1 Remove external serial device if present 2 Run setup enable port 3 System board 011 002 XXX 011 003 XXX Serial port Timeout Parity error 1 System board 011 013 XXX 011 014 XXX Serial port Control Signal Loopback test failure 1 System board 011 015 XXX Serial port External Loopback failure 1 Wrap plug 2 System bo...

Page 62: ...lel port External Loopback failure 1 Wrap plug 2 System board 014 027 XXX Parallel port Configuration Setup error 1 Run Setup enable port 2 Flash the system 3 System board 014 03X XXX 014 04X XXX Parallel port failure 1 System board 014 195 XXX Parallel port Test aborted by user 1 Information 2 Re start the test if necessary 014 196 XXX Parallel port test halt error threshold exceeded 1 Press F3 t...

Page 63: ...036 XXX USB port Register error 1 System board 015 040 XXX USB port IRQ failure 1 Run setup and check for conflicts 2 Flash the system 3 System board 015 195 XXX USB port Test aborted by user 1 Information 2 Re start the test if necessary 015 196 XXX USB port test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 015 197 XXX USB port test war...

Page 64: ... failed cause unknown 1 Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test 018 250 XXX PCI Card Services error 1 PCI card 2 Riser card if installed 3 System board 020 000 XXX PCI Interface Test Passed 1 No action 020 0XX XXX PCI Interface error 1 PCI card 2 Riser card if installed 3 System board 020 195 XXX PCI Test aborted by user 1 Info...

Page 65: ...rd 025 195 XXX IDE interface Test aborted by user 1 Information 2 Re start the test if necessary 025 196 XXX DE interface test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 025 197 XXX IDE interface test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning...

Page 66: ...SI interface test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 030 198 XXX SCSI interface test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test 3 Go to the Undetermined problems section 030 199 XXX SCSI interface ...

Page 67: ... failure 1 Speakers 2 Microphone 3 Audio card if installed 4 System board 071 04X XXX Audio port failure 1 Run Setup 2 Audio card if installed 3 System board 071 195 XXX Audio port Test aborted by user 1 Information 2 Re start the test if necessary 071 196 XXX Audio port test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 071 197 XXX Audio...

Page 68: ...the system and re test 3 Go to the Undetermined problems section 080 199 XXX Game Port interface test failed cause unknown 1 Go to the Undetermined problems section 2 Flash the system and re test 3 Replace component under function test 086 000 XXX Mouse Port interface Test Passed 1 No action 086 001 XXX Mouse Port interface Presence 1 Mouse 2 System board 086 032 XXX Mouse Port interface Device co...

Page 69: ...or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 089 198 XXX Microprocessor test aborted 1 Flash the system and re test 2 Go to the Undetermined problems section 089 199 XXX Microprocessor test failed cause unknown 1 If a component is called out make sure it is connected and or enabled 2 Go to the Undetermined problems section 3 Flash the system a...

Page 70: ...Thermal Sensor s test halt error threshold exceeded 1 Press F3 to review the log file 2 Re start the test to reset the log file 175 197 XXX Thermal Sensor s test warning 1 Make sure the component that is called out is connected and or enabled 2 Re run test 3 Component that is called out in warning statement 4 Component under test 175 198 XXX Thermal Sensor s test aborted 1 If a component is called...

Page 71: ... 1 No action 217 25X XXX 217 26X XXX Hard Disk Drive IDE error 1 Hard Disk Drive Cable 2 Check power supply voltages 3 Hard Disk drive IDE 4 System board 217 28X XXX 217 29X XXX Hard Disk Drive SCSI error 1 Hard Disk Drive Cable 2 Check power supply voltages 3 Hard Disk drive SCSI 4 SCSI adapter card 5 System board 220 000 XXX Hi Capacity Cartridge Drive Test Passed 1 No action 220 XXX XXX Hi Capa...

Page 72: ... beep symptoms 305 000 XXX Monitor DDC Test Passed 1 No action 305 250 XXX Monitor DDC self test failure 1 Run Setup to enable DDC 2 Cable 3 Monitor 4 Video card 5 System board 415 000 XXX Modem Test Passed 1 No action 415 XXX XXX Modem error 1 Remove the Modem and re test the system Beeps Description 1 2 X One beep A pause or break Two beeps A pause or break Any number of breaks 4 Four continuous...

Page 73: ... Adapter if installed 2 System Board 2 2 X First 64 KB of RAM failed 1 Memory Module 2 System Board 2 3 X 1 Memory Module 2 System Board 2 4 X 1 Run Setup 2 Memory Module 3 System Board 3 1 X DMA register failed 1 System Board 3 2 4 Keyboard controller failed 1 System Board 2 Keyboard 3 3 4 Screen initialization failed 1 Video Adapter if installed 2 System Board 3 Display 3 4 1 Screen retrace test...

Page 74: ...stalled 2 System Board Three short beeps during POST 1 See System board memory on page 18 2 System Board Continuous beep 1 System Board Repeating short beeps 1 Keyboard stuck key 2 Keyboard Cable 3 System Board Important Type 6866 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memory count and checkp...

Page 75: ...ause of the first error message the other error messages probably will not appear on the screen the next time you turn on the system In the following index X can represent any number Note Type 6866 computers default to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memory count and checkpoint code display when a successf...

Page 76: ...er 3 System Board 114 Adapter ROM error 1 Adapter Memory 2 System Board 129 Internal cache test error 1 Processor 2 L2 Cache Memory 3 System Board 151 Real time clock failure 1 System Board 161 Bad CMOS battery 1 Run Setup 2 CMOS Backup Battery see Safety information on page 125 3 System Board 162 Configuration mismatch 1 Run Setup and verify Configuration 2 Had a device been added removed changed...

Page 77: ...uration See Setup Utility program on page 5 2 System Board 176 1 Covers were removed from the computer 177 Corrupted Administrator Password 1 System Board 178 1 System Board 183 1 Enter the administrator password 184 No RFID Antenna Make sure Asset Care and Asset ID are enabled in Configuration Setup 2 RFID Antenna 3 System Board 185 Corrupted boot sequence 1 Set configuration and reinstall the bo...

Page 78: ...Video Adapter if installed 2 System Board 601 1 Diskette Drive A 2 Diskette Drive Cable 3 System Board 602 1 Bad Diskette 2 Verify Diskette and retry 604 And able to run diagnostics 1 Run Setup and verify diskette configuration settings 2 Diskette Drive A B 3 Diskette Drive Cable 4 System Board 605 POST cannot unlock the diskette drive 1 Diskette Drive 2 Diskette Drive Cable 3 System Board 662 1 D...

Page 79: ...ions Cable 2 System Board 1102 Card selected feedback error 1 Run Enhanced Diagnostics 1103 Port fails register check 1 Run Enhanced Diagnostics 2 System Board 1106 Serial option cannot be turned off 1 Run Enhanced Diagnostics 2 System Board 1107 1 Serial Device Cable 2 System Board 1110 Register test failed 1 Run Enhanced Diagnostics 2 System Board 1116 Interrupt error 1 Run Enhanced Diagnostics ...

Page 80: ...un Configuration See Setup Utility program on page 5 1780 Disk Drive 0 1781 Disk Drive 1 1782 Disk Drive 2 1783 Disk Drive 3 1 See Power supply on page 30 2 Hard Disk Drive 3 System Board 4 Hard Disk Cable 5 Power Supply 180X 188X PCI configuration or resource error 1 Run Setup and verify PCI ISA configuration settings 2 If necessary set ISA adapters to Not available to allow PCI adapters to prope...

Page 81: ...Adapter 2 Multiport 2 Interface Board 3 Memory Module 5600 1 Financial System Controller Adapter 5962 An IDE device other than hard drive configuration error 1 Run Configuration 2 CD ROM Drive 3 CD ROM Adapter 4 Zip or other ATAPI device 5 System Board 62XX 1 1st Store Loop Adapter 2 Adapter Cable 63XX 1 2nd Store Loop Adapter 2 Adapter Cable 64XX 1 Network Adapter 71XX 1 Voice Adapter 74XX 1 Vide...

Page 82: ... and operational 2 Modem 10103 10110 101171 1 System Board 2 Data Fax Modem 10117Not listed above 1 Check system speaker 2 Check PSTN cable 3 External DAA if installed 4 Modem 10118 1 Run Diagnostics and verify the correct operation of the modem slot 2 Modem 10119 1 Diagnostics detected a non IBM modem 2 Modem 10120 1 Check PSTN Cable 2 External DAA if installed 3 Modem 10132 10133 10134 10135 101...

Page 83: ...ve soft error count exceeded 1 Run Enhanced Diagnostics 10470 10471 10472 Controller wrap error 1 Run Enhanced Diagnostics 10473 Corrupt data Low level format might be required Information only 10480 1 Hard Disk Drive ESDI 2 Drive Cable 3 System Board 10481 ESDI drive D seek error 1 Run Enhanced Diagnostics 10482 Drive select acknowledgement bad 1 Run Enhanced Diagnostics 106X1 1 Check Configurati...

Page 84: ...oard 3 Display any type 14932 1 External Display 2 Video Adapter 161XX 1 Fax Concentrator Adapter 164XX 1 120 MB Internal Tape Drive 2 Diskette Cable 3 System Board 16500 1 6157 Tape Attachment 2 Adapter 16520 16540 1 6157 Streaming Tape Drive 2 6157 Tape Attachment Adapter 166XX 167XX 1 Token Ring Adapter 2 System Board 18001 to 18029 1 Wizard Adapter 2 Wizard Adapter Memory 18031 to 18039 1 Wiza...

Page 85: ...e no duplicate SCSI ID settings on the same bus 1 Any SCSI Device 210XXXX Internal bus size unknown210XXX1External bus size unknown 1 SCSI Hard Disk Drive 2 SCSI Adapter or System Board 3 SCSI Cable 4 SCSI ID Switch on some models Tape Drive amber LED remains on 1 Tape Drive 2 SCSI Cable internal 3 SCSI Adapter or System Board Tape Drive green in use LED fails to come on 1 Tape Drive 2 SCSI Adapte...

Page 86: ...ations Device 24201Y0 24210Y0 Be sure wrap plug is attached 1 ISDN 2 Adapter 2 ISDN 2 Wrap Plug 3 ISDN 2 Communications Cable 273XX 1 1 Mbps Micro Channel 2 Infrared LAN Adapter 27501 27503 27506 27507 1 ServerGuard Adapter 2 System Board 27502 27504 27510 27511 27533 27534 27536 27537 1 ServerGuard Adapter 27509 1 Remove redundant adapters run Auto Configuration program then retest 27512 1 WMSELF...

Page 87: ...0 pin power supply connection on page 34 1 Power Switch 2 System Board Computer will not RPL from server 1 Ensure that network is in startup sequence as first device or first device after diskette 2 Ensure that network adapter is enabled for RPL 3 Network adapter Advise network administrator of new MAC address Computer will not Wake On LAN if applicable 1 Check power supply and signal cable connec...

Page 88: ...gnostic diskette 1 Diskette Drive 2 System Board 3 Diskette Drive Cable Other display symptoms not listed above including blank or illegible display 1 Display 2 System Board Power on indicator or hard disk drive in use light not on but computer works correctly 1 Power Supply 2 System Board 3 LED Cables Printer problems 1 Printer Program loads from the hard disk with a known good diagnostics disket...

Page 89: ... System board memory on page 29 e Extended video memory f External Cache g External Cache RAM h Hard disk drive i Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If all devices and adapters have been removed and the problem continues replace the system board see Replacing a system board on page 15 Serial or parall...

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Page 91: ... Copyright IBM Corp 2000 83 Chapter 6 Parts listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 ...

Page 92: ...69x F9G only 19K1485 4 36 4 GB SCSI 10K RPM U160 Hard Disk Drive Models68x F8G only 19K1487 5 RFID Antenna and Cable Assembly all models 03K9654 6 I Cover Latch Assembly all models 01N2262 7 Card Guide w Fan Assembly C2 Switch Assembly all models 00N3509 8 Hard Disk Fan Assembly 120mm all models 00N3513 9 I Cover Assembly side cover all models 00N3507 10 Fan Assembly Rear 120x38mm all models 00N35...

Page 93: ...9N9202 15 Pentium lll Xeon Processor 933 MHz 256 KB cache Models 50x 54x 56x 58x E0G E4G E6G E8G 6Ax BAG 6Bx BBG 6BC 6Dx BDG only 09N9257 15 Pentium lll Xeon Processor 1 GHz 256 KB Models 60x F0G 64x F4G 68x F8G 69x F9G only 06P2212 16 Terminator Card w Housing all models 00N3434 17 System Board w Backing Plate no processor no memory no VRM all models 00N3499 18 Chassis Assembly all models 00N3515...

Page 94: ...00N3259 Door Assembly all models 00N3520 Label Kit all models 00N3519 Mouse Scrollpoint ll all models 28L1868 Hard Disk Rails all models 19K5331 EMC Shield Kit contains 00N3500 EMC Shield Planar 1 Shield EMC Hardfile 1 Shield 5 25 Blank 1 7 position I O shield 1 Miscellaneous Hardware Kit contains 00N3517 Screw M3 5 x 7 13 Screwlock Female 4 40 4 40 2 I O Blank Brackets Tabs 6 Screwlock Female 4 4...

Page 95: ...erman 37L2563 Greek 37L2564 Hebrew 37L2565 Hungarian 37L2566 Icelandic 37L2567 Italian 37L2568 Korean 28L1905 Japanese 37L2584 Latin Spanish 37L2553 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Romania 37L2572 Russian 37L2573 Serbian Cyrillic 37L2574 Slovakian 37L2575 Spanish 37L2576 Swed Fin 37L2577 Swiss French German 37L2578 Thailand 37L2587 Turkish ID 179 37L2579 Turkish ID 440 37L2580 ...

Page 96: ...le 14F0069 Czechoslovakia 1339520 Denmark 13F9997 Finland 1339520 France 1339520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latin America 6952301 Netherlands 1339520 New Zealand 93F2365 Norway 1339520 Paraguay 36L8880 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S 93F2364...

Page 97: ...Chapter 6 Parts listing 89 A volt ohm meter IBM P N 73G5404 Wrap plug IBM P N 72X8546 T10 Torx bit from Torx bit set IBM P N 93F2830 ...

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Page 99: ...ata Management Information Format MIF Alert on LAN Passwords The following section provides information about computer hardware and software related passwords Power on Password Administrator Password Operating System Password Power on and Administrator passwords are set in the Setup Utility program See Setup Utility program on page 5 for information about running the Setup Utility Power on passwor...

Page 100: ...m board After you replace the system board the VPD must be updated To update the VPD see Flash BIOS VPD update procedure on page 93 Alert on LAN2 Alert on LAN2 provides notification of changes in the computer even when the computer power is turned off Working with DMI and Wake on LAN technologies Alert on LAN2 helps to manage and monitor the hardware and software features of the computer Alert on ...

Page 101: ...el BIOS available 1 IBM Home Page Support http www ibm com support 2 PC PartnerInfo Technical Database CTSTIPS NSF 3 HelpCenter 4 Levels 1 and 2 Support To update flash the BIOS see Flash BIOS VPD update procedure Flash BIOS VPD update procedure 1 Power off the computer 2 Insert the flash update diskette into drive A 3 Power on the computer 4 When the Update Utility appears select the country keyb...

Page 102: ... complete the flash BIOS VPD update procedure 9 When you are instructed to reboot the computer power off the computer and move the rocker switch 3 to the normal off position Then replace the cover and power on the computer Power management Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and some monitor...

Page 103: ...ced at these power states Standby Screen is blank but can be restored immediately when any activity is detected Suspend Monitor uses less power than in Standby mode Screen image is restored after a few seconds when any activity is detected Off Monitor power is off Press Monitor power button to restore power On some monitors you might have to depress the power button twice Setting Automatic Hardwar...

Page 104: ...l Port A Ring Detect With this feature set to Enabled and an external modem connected to serial port COM1 the computer will turn on automatically when a ring is detected on the modem PCI Modem Ring Detect With this feature set to Enabled the computer will turn on automatically when a ring is detected on the internal modem PCI Wake Up This feature allow PCI cards that support this capability to wak...

Page 105: ...t Save Settings from the Configuration Setup Utility program menu 7 To exit from the Configuration Setup Utility program press Esc and follow the instructions on the screen Wake on LAN This setting is used to enable or disable the IBM developed Wake on LAN feature This feature makes it possible for the computer to be turned on remotely by a network server Remote network management software must be...

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Page 107: ...ination tips 129 File updates 129 Adding adapters to the system 130 Software considerations 130 BIOS 130 Drivers 130 Hardware considerations 131 System resource conflicts 132 Miscellaneous information 134 Acronyms Abbreviations and Terms 134 Send Us Your Comments 136 Notices 137 Trademarks 138 Safety notices multi lingual translations The caution and danger safety notices in this section are provi...

Page 108: ...properly wired and earthed receptacle Any equipment to which this product will be attached must also be connected to properly wired receptacles When possible use one hand to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials Electrical current from power telephone and communications cables is hazardous To avoid shock haza...

Page 109: ...ifting practices when lifting your machine CAUTION Electrical current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems before you open the server covers unless instructed otherwise in the installation and configuration procedures DANGER Some CD ROM drives co...

Page 110: ...tar cabos de sinal para evitar um possível choque ao tocar duas superfícies com potenciais elétricos diferentes A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicação é perigosa Para evitar choques elétricos conecte e desconecte os cabos conforme descrito a seguir ao instalar movimentar ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Des...

Page 111: ... e regulamentações locais Cuidado Quando uma unidade de CD ROM estiver instalada observe o seguinte A utilização de controles ou ajustes ou a execução de procedimentos diferentes daqueles especificados nesta publicação pode resultar em exposição perigosa à radiação A remoção das tampas da unidade de CD ROM pode resultar em exposição a radiação perigosa de laser Não existem peças que possam ser con...

Page 112: ...rica proveniente de cabos de alimentação de telefone e de comunicação é perigosa Para evitar ferimentos pessoais ou danos aos equipamentos desconecte os cabos de alimentação sistemas de telecomunicação redes e modems antes de abrir as tampas do servidor a menos que receba outras instruções nos procedimentos de instalação e configuração 32 kg 70 5 lbs 55 kg 121 2 lbs ...

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Page 118: ...cordons d interface Le courant électrique passant dans les câbles de communication ou les cordons téléphoniques et d alimentation peut être dangereux Pour éviter tout risque de choc électrique lorsque vous installez ou que vous déplacez le présent produit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Conne...

Page 119: ...Pour la mise au rebut reportez vous à la réglementation en vigueur Attention Si une unité de CD ROM est installée prenez connaissance des informations suivantes Pour éviter tout risque d exposition au rayon laser respectez les consignes de réglage et d utilisation des commandes ainsi que les procédures décrites dans le présent document Pour éviter une exposition directe au rayon laser n ouvrez pas...

Page 120: ...ons téléphoniques et d alimentation peut être dangereux Pour votre sécurité et celle de l équipement avant de retirer les carters du serveur mettez celui ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbles qui le relient aux réseaux aux systèmes de télécommunication et aux modems sauf instruction contraire mentionnée dans les procédures d installation et de configuration...

Page 121: ...durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Datenübertragungsleitungen sind gefährlich Um einen Stromschlag zu vermeiden nur nach den Anweisungen arbeiten die für Installation Transport oder öffnen von Gehäusen dieses Produkts oder angeschlossenen Einheiten gelten Kabel anschließen Kabel lösen 1 Alle Geräte au...

Page 122: ...ondermüll beachten Achtung Wenn ein CD ROM Laufwerk installiert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gefährliche Laserstrahlung auftreten Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM...

Page 123: ...Related service information 115 ...

Page 124: ...ährliche elektrische Spannungen anliegen Um eine Gefährdung des Benutzers oder Beschädigung des Geräts zu vermeiden ist der Server auszuschalten Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem öffnen des Servergehäuses zu unterbrechen sofern in Installations und Konfigurationsanweisungen nicht anders angegeben 32 kg 70 5 lbs 55 kg 121 2...

Page 125: ...are il rischio di scosse derivanti dal contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale è pericolosa Per evitare scosse elettriche collegare e scollegare i cavi come descritto quando si effettuano l installazione la rimozione o l apertura dei coperchi di questo prodotto o durante il collegamento delle uni...

Page 126: ...e secondo la normativa in vigore D Lgs 22 del 5 2 97 e successive disposizioni nazionali e locali Attenzione Quando è installata un unità CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure on descritti nel presente manuale possono provocare l esposizione a radiazioni pericolose L apertura di un unità CD ROM può determinare l esposizione a radiazioni laser pe...

Page 127: ...ntazione del telefono e di segnale è pericolosa Per evitare situazioni pericolose per le persone o danneggiamenti all apparecchiatura scollegare i cavi di alimentazione i sistemi di telecomunicazioni le reti e ed i modem prima di aprire i coperchi del servente se non diversamente indicato nelle procedure di installazione e configurazione 32 kg 70 5 lbs 55 kg 121 2 lbs ...

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Page 131: ...le descarga al tocar dos superficies con distinto potencial eléctrico La corriente eléctrica de los cables de comunicaciones teléfono y alimentación puede resultar peligrosa Para evitar una posible descarga siga las indicaciones de conexión y desconexión de los cables siempre que tenga que instalar mover o abrir las cubiertas de este producto o de los dispositivos acoplados Instrucciones de conexi...

Page 132: ...s disposiciones y reglamentaciones locales Percaución Cuando instale una unidad de CD ROM tenga en cuenta la siguiente información Si se llevan a cabo controles o ajustes o se utilizan métodos que no se atengan a lo aquí especificado se puede producir una exposición peligrosa a las radiaciones Si se retiran las cubiertas de la unidad de CD ROM se puede producir una peligrosa exposición a radiacion...

Page 133: ...ibles lesiones o daños del aparato desconecte los cables de alimentación los sistemas de telecomunicaciones las redes y los módems antes de abrir las cubiertas del servidor salvo que se indique lo contrario en las instrucciones de las operaciones de instalación y configuración Safety information This section contains the safety information with which you need to be familiar before you service an I...

Page 134: ... above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are doing any of the following ham...

Page 135: ...ble rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages Regularly inspect and maintain your electrical hand tools for safe operational cond...

Page 136: ...ide a static free work surface The mat is especially useful when handling ESD sensitive devices Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those ite...

Page 137: ...age 130 Verify that the Configuration matches the hardware See System resource conflicts on page 132 Verify that the Diagnostics diskette is at the latest level See File updates As you go through problem determination consider these questions Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked If it has been working what chang...

Page 138: ...tion software Software considerations Suspect a software failure if one of the following is true Hardware diagnostics run error free Swapping hardware components fails to isolate the problem A software problem might be the result of a mismatch between the hardware and the operating system device drivers or direct drivers BIOS The BIOS acts as an interface between the system hardware application so...

Page 139: ...d it has no overhead Hardware considerations Use the following tools to help identify and resolve hardware related problems Power on self test POST POST Beep codes Test programs Error messages POST does the following operations Checks some basic system board operations Checks the memory operation Starts the video operation Verifies that the diskette drive is working Verifies that the hard disk dri...

Page 140: ...upts the processor to force it to service the request Handles interrupts on a priority basis low numbers have the highest priority Queues interrupt request IRQ conflicts occur when there are multiple assignments to the same interrupt level If there is an IRQ conflict the system will hang Use the systems diagnostics to check for multiple assignments to the same interrupt level before replacing any ...

Page 141: ...for buffering Two adapters using the same memory area will cause a failure This failure might appear as a hardware failure The IRQ levels DMA channels I O address and ROM and RAM addresses all become potential conflicts and system problems When conflicts arise they might show up as system hangs lost or missing devices incorrect or bad data or failing diagnostics Always eliminate conflicts in these...

Page 142: ...rds Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk DMA Direct Memory Access DRAM Dynamic Random Access Memory ECA Engineering Change Announcement ECC Error Correction Code EGA Enhanced Graphics Adapter ESD Electrostatic Discharge ESDI Enhanced Small Device Interface EEPROM Electrically Erasable Programmable Read Only Memory EWS Energy Work Station FRU Field...

Page 143: ...itors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID SCSI Identification Number SPD Software Product Description SR Service Representative SRAM Static Random Access Memory SVGA Super Video Graphics Array 800x600x16 STN Super Twisted Nematic T A NDD Technical Advisor see your ...

Page 144: ... ___________________________________________________________________ 2 What would you like to see added changed or deleted in this manual ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________ __________________________________________________________...

Page 145: ...legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnish...

Page 146: ...egistered trademarks of Microsoft Corporation Other company product and service names used in this publication may be trademarks or service marks of other corporations Alert on LAN Aptiva Asset ID AT BookManager Business Partner EduQuest FaxConcentrator HelpCenter HelpClub HelpFax HelpWare IBM Intellistation Micro Channel Netfinity Netfinity Manager NetView NetVista OS 2 PC 300 PC 700 Personal Sys...

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Page 148: ...IBM Part Number 06P8900 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 06P8900 0406P8900 ...

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