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Temperature checkout

Cooling of the NAS Gateway 300 is important for correct operation and reliability.
Ensure that:

v

Each of the drive bays has either a drive or a filler panel installed.

v

Each of the power-supply bays has either a power supply or a filler panel
installed.

v

The top cover is in place during normal operation.

v

There is at least 50 mm (2 in.) of ventilated space at the sides of the NAS
Gateway 300 and 100 mm (4 in.) at the rear of the NAS Gateway 300.

v

The top cover is removed for no longer than 30 minutes while the NAS Gateway
300 is operating.

v

The processor housing cover covering the processor and memory area is
removed for no longer that 10 minutes while the NAS Gateway 300 is operating.

v

A removed hot-swap drive is replaced within 2 minutes of removal.

v

Cables for optional adapters are routed according to the instructions provided
with the adapters (ensure that cables are not restricting air flow).

v

The fans are operating correctly and the air flow is good.

v

A failed fan is replaced within 48 hours.

In addition, ensure that the environmental specifications for the NAS Gateway 300
are met. Refer to “Products and features” in Chapter 2 of the hardware installation
guide.

For more information on specific temperature error messages, see “Temperature
error messages” on page 150.

Recovering BIOS

If your BIOS has become corrupted, such as from a power failure during a flash
update, you can recover your BIOS using the recovery boot block and a BIOS flash
diskette.

Note:

You can obtain a BIOS flash diskette from one of the following sources:

v

Download a BIOS flash diskette from the Web site at:

www.ibm.com/storage/support/nas

v

Contact your IBM service representative.

The flash memory of the NAS Gateway 300 contains a protected area that cannot
be overwritten. The recovery boot block is a section of code in this protected area
that enables the NAS Gateway 300 to start up and to read a flash diskette. The
flash utility recovers the system BIOS from the BIOS recovery files on the diskette.

To recover the BIOS:

1. Shut down (see “Shutting down and powering on the NAS Gateway 300” on

page 87) the NAS Gateway 300 and peripheral devices. Disconnect all
external cables and power cords. Remove the cover.

2. Locate the boot-block jumper block (J28) on the system board.

3. Place a jumper on pins 2 and 3 to enable BIOS backup page.

4. Insert the BIOS flash diskette into the diskette drive.

5. Reconnect all external cables and power cords.

Chapter 8. Troubleshooting

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Summary of Contents for G27

Page 1: ...TotalStorage NAS Gateway 300 Model G27 User s Reference GA27 4321 00 ...

Page 2: ... form for reader s comments is provided at the back of this publication If the form has been removed you can address your comments to International Business Machines Corporation Design Information Development Department CGFA PO Box 12195 Research Triangle Park NC 27709 9990 U S A You can also submit comments on the Web at www ibm com storage support When you send information to IBM you grant IBM a...

Page 3: ...administration tools 13 Terminal Services and the IBM NAS Administration console 15 Installing Terminal Services 15 Connecting to the desktop through Terminal Services 15 IBM NAS Administration console 16 Determining who is using the network attached storage 16 IBM Advanced Appliance Configuration Utility 16 Installing the IBM Advanced Appliance Configuration Utility 17 Initial network adapter sel...

Page 4: ...ns 57 Web based access 57 Disaster recovery 58 Software distribution 58 Rack Manager and inventory enhancements 59 Dynamic NAS groups 59 NAS Web UI task 60 Predictive Failure Analysis 60 For more information 60 NAS Backup Assistant 60 Restoring using the NT Backup panel 61 Persistent Images 62 Global Settings 63 Volume Settings 63 Persistent Images 64 Schedules 65 Restore Persistent Images 65 Disa...

Page 5: ... 300s 105 Power checkout 105 Replacing the battery 106 Temperature checkout 109 Recovering BIOS 109 Chapter 9 Using the Recovery and Supplementary CD ROMs 111 Using the Recovery Enablement Diskette and Recovery CD ROM 111 Using the Supplementary CD ROM 114 Appendix A Notices 115 Trademarks 116 Appendix B Getting help service and information 117 Service support 117 Before you call for service 118 G...

Page 6: ...t settings 156 Raw NVRAM data 156 Advanced adapter settings 156 Extended Firmware Settings 158 Scan Fibre Channel Devices 159 Fibre Disk Utility 159 Loopback Data Test 160 Select Host Adapter 160 Appendix F Communication adapters 161 PCI adapter placement 161 Adapter placement rules 161 Adapter placement charts 162 No options 164 RSA only options 164 Tape only options 164 Network only options 165 ...

Page 7: ...tery 108 12 System board LED locations 129 13 Diagnostics panel LEDs viewed with the cover off 130 14 System board switches and jumpers 147 15 PRO 1000 XT Server Adapter by Intel 163 16 Alacritech 1000x1 Single Port Server and Storage Accelerated adapter 163 17 IBM PCI Ultra160 SCSI adapter LVD SE 163 18 Qlogic 2340 1 port Fibre Channel adapter 163 19 Qlogic 2342 2 port Fibre Channel adapter 164 2...

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Page 9: ...elp services and information 117 17 Error symptoms index 123 18 Examples of beep symptoms 124 19 Beep symptoms 124 20 No beep symptoms 126 21 Errors diagnosed by the diagnostic panel LEDs 127 22 Diagnostics panel LED descriptions 130 23 Diagnostic error codes 131 24 Error symptoms and suggested actions 136 25 POST error codes 140 26 Fan error messages 146 27 Power supply LED errors 146 28 Power er...

Page 10: ...x NAS Gateway 300 User s Reference ...

Page 11: ...nce to the corresponding notices in the Safety Information The following terms used within this document or within the Safety Information have these specific meanings Term Definition in this document Notes These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or ...

Page 12: ...in softcopy only Related publications The following publications contain additional information about the NAS Gateway 300 v NAS Gateway 300 Hardware Installation Guide GA27 4320 v NAS Gateway 300 Service Guide GY27 0414 v NAS Gateway 300 NAS 200 and NAS 100 Planning Guide GA27 4319 v UM Services User s Guide on the Documentation CD ROM that came with the appliance Additional information on Univers...

Page 13: ...This site contains additional information gathered from field experience not available when this document was developed About this book xiii ...

Page 14: ...xiv NAS Gateway 300 User s Reference ...

Page 15: ...watt power supplies Qlogic 2340 1 port Fibre Channel adapter for storage area network SAN connection Four PCI adapter slots for plugging in optional adapters including three high performance slots Communication between the two engines takes place through an integrated 10 100 1000 Mbps Ethernet port on each engine s planar board v Optional adapters Alacritech 1000x1 Single Port Server and Storage A...

Page 16: ...y console application supports aggregate Web based management of all of your IBM appliances IBM FAStT Management Suite Java MSJ Provides diagnostics for the Fibre Channel adapters Intel PROSet II Provides diagnostics for the Intel Ethernet adapters Alacritech SLICuser Provides diagnostics for the quad port and accelerated Ethernet adapters Columbia Data Products Persistent Storage Manager PSM Prov...

Page 17: ...needs by selecting optional topics The Navigator not only presents information on functions and features such as clustering but also allows you to enable the functions and features To start the NAS Setup Navigator click on the NAS Setup Navigator icon on the desktop After you have become familiar with the NAS Gateway 300 you can refer to this book for more details The following roadmap presents th...

Page 18: ... for remote configuration and management from another device on the network v Universal Manageability Services UMS for management through a Web browser v Windows 2000 for NAS a Web based GUI for those not familiar with the Windows desktop v IBM Advanced Appliance Configuration Utility IAACU for setup and configuring multiple devices or other appliances on a single network After you determine how y...

Page 19: ... the beginning of that section b Domain setup See Joining a node to a domain on page 36 3 Shut down the first node see Shutting down and powering on the NAS Gateway 300 on page 87 for more information on shutting down the NAS Gateway 300 4 Power on the other node the joining node 5 Set up the joining node a Networking setup See Networking setup on page 33 b Shared storage setup For the joining nod...

Page 20: ...tering ensure that the following requirements are met Network requirements v A unique NetBIOS cluster name v You will need at least seven static IP addresses five for the node and cluster setup and two for each file share served by the cluster A formula for the number of static IP addresses is 5 2 x number_of_file shares The IP addresses required for node and cluster setup are At least three uniqu...

Page 21: ...ured as basic not dynamic disks v All shared disks must have the same drive letter on each node v All partitions on these disks must be formatted with NTFS v All partitions on these disks must also be Primary Partitions v Compression must not be enabled Shutting down and powering on the NAS Gateway 300 The clustering function requires special considerations when you need to shut down and power on ...

Page 22: ...ter Cluster name IP address Subnet mask First node Computer name example IBM5196 23H1234 IP address Subnet mask Gateway Preferred DNS WINS server optional Joining node Computer name IP address Subnet mask Gateway Preferred DNS WINS server optional Domain to join Domain name 8 NAS Gateway 300 User s Reference ...

Page 23: ...n the configuration This condition is most appropriate when using Windows Terminal Services for operation of the NAS Gateway 300 If you are using this method proceed with Initial setup and configuration on page 10 v The use of a keyboard display and mouse is most appropriate when there is a single or few appliances in the network and you use static setup and definition If you are using this method...

Page 24: ...In this example you access the task groups through the Windows 2000 for Network Attached Storage Web based GUI v Setting the date and time v Setting up the network on page 11 Although you can modify multiple appliance and network attributes in each task group the information given here is the minimum you need to know to administer the appliance and network You can find more information on administ...

Page 25: ...ter that is integrated on the planar board as the interconnect private network for clustering If you want to use an Ethernet adapter other than the default Ethernet adapter in slot 2 as the network interface to be attached to the subnet then you can change the order of precedence later with the Windows Networking Properties option The order of precedence for the initial configuration is PCI slot 2...

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Page 27: ...and configure the network configuration on the appliance v Universal Manageability Services page 20 This tool allows you to remotely manage your appliance using a Web browser v Windows 2000 for Network Attached Storage page 23 This is a Web based GUI for administrators who are not familiar with Windows This chapter describes these tools in general and then in detail Using a keyboard monitor and mo...

Page 28: ...versal Manageability Services UM Services provides point to point remote management of client systems using a Web browser Use UM Services to v Learn detailed inventory information about your computers including operating system memory network cards and hardware v Track your computers with features such as power management event log and system monitor capabilities v Integrate with Tivoli Enterprise...

Page 29: ... Start Programs Terminal Services Terminal Services Client 2 In the Server field select the computer name of the appropriate NAS Gateway 300 If that NAS Gateway 300 is not listed type the IP address or the computer name of the NAS Gateway 300 The computer name is predefined as IBM5196 xxxxxxx where xxxxxxx is the serial number located in the lower right corner of the bezel on the front of the appl...

Page 30: ...liance to avoid the chance of propagating misidentification through the system Also The IBM Advanced Appliance Configuration Utility IACCU depends on the original name to function The IBM Advanced Appliance Configuration Utility helps you to set up and reconfigure the network configuration on the NAS Gateway 300 appliance as well as other IBM appliances The IAACU agent preinstalled on the NAS Gate...

Page 31: ...figuration Utility These instructions assume that you have installed and powered on the appliance according to the installation guide procedures You are now ready to install the IAACU console application from the Supplementary CD ROM Install the IACCU console application from the Supplementary CD ROM onto a Windows NT 4 0 or Windows 2000 workstation that is attached to the same IP subnetwork to wh...

Page 32: ... using the down arrow move the selection down to the next to last position in the list The last entry in the list should be the remote access connections shown as the telephone icon Save your changes by clicking OK 5 The IAACU will now detect the appliance using the adapter that you have just enabled IAACU agent The IAACU agent is preinstalled on the NAS Gateway 300 appliance After you connect the...

Page 33: ...nformation Pane The Information Pane located on the right side of the IAACU console displays information about the item that is currently selected in the Tree View Pane The information that appears in the Information Pane varies depending on the item that is selected For example if you select the All Appliances item from the Tree View Pane the Information Pane displays configuration information IP...

Page 34: ...UM Services Upward Integration Modules These modules enable systems management professionals who use any supported systems management platform including Tivoli Enterprise CA Unicenter TNG Framework and Microsoft Systems Management Server SMS to integrate portions of UM Services into their systems management console Because it was designed to use industry standard information gathering technologies...

Page 35: ... can attach a keyboard and mouse to your appliance and configure the Network settings using the Windows Control Panel After you have configured the network settings for your appliance you are ready to use UM Services To start UM Services 1 Start a Web browser and then in the Address or Location field of the browser type http ip_address 1411 where ip_address is the IP address of the NAS Gateway 300...

Page 36: ...e standard UM Services functionality the appliance includes functionality for administering the appliance available from the Appliances tab in the left pane of the UM Services browser The default view in the right pane of the UM Services browser when you connect to the appliance is Windows 2000 for NAS The other selectable view in the Appliance tab is Windows 2000 Terminal Services which displays ...

Page 37: ...ces User s Guide included on the Documentation CD ROM that came with the appliance Windows 2000 for Network Attached Storage While you can perform most administrative tasks using Windows 2000 for NAS you must use Terminal Services Client for some advanced tasks See Terminal Services and the IBM NAS Administration console on page 15 for more information Task categories available to you through Wind...

Page 38: ...s session or a directly connected keyboard and monitor Provides in depth administration of all aspects of NAS Gateway 300 Provides all of the Windows 2000 for NAS GUI functions above plus the ability to v Use NAS Backup Assistant or NT Backup and Restore wizard v Learn detailed inventory information about hardware OS and so on using Universal Manageability Services v Cluster administration Set up ...

Page 39: ...ay 300 with administrative authority From the command line you can issue DOS like commands such as dir and cd and some UNIX like commands such as grep and vi You can launch some applications but only character mode applications are supported By default the Telnet server is disabled To enable the Telnet server from the Windows 2000 for NAS user interface go to the Network task group then select Tel...

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Page 41: ...ot location of the adapter within the system but rather a reference slot to the PCI bridge of the PCI system If you have only one Fibre Channel adapter the information for that adapter will appear immediately in the fields on the right side of the panel If you have multiple Fibre Channel adapters select the radio button next to each adapter listing until you find the one whose displayed PCI slot n...

Page 42: ...ou do not specify a volume the command displays the current in focus volume extend This command extends the current in focus volume into contiguous unallocated space The unallocated space must begin where the in focus partition ends The format of the command and its options are extend size n where size is the size of the extension in MB Note that if the partition had been formatted with the NTFS f...

Page 43: ...at for each of the commands is list disk list partition list volume list disk displays summary information about each disk in the computer The disk with the asterisk has the current focus Only fixed disks for example IDE or SCSI or removable disks for example 1394 or USB are listed The removable drives are not displayed list partition displays information about each partition on the in focus disk ...

Page 44: ...t owns the disk to ensure proper operation When the node is up perform these steps a Open the IBM NAS Admin utility and select Cluster Tools Cluster Administration b Right click the group in the Cluster Administrator and select Move Group 12 When the group has been moved check that the volume size has been increased by opening the IBM NAS Admin tool and selecting Storage Disk Management local Form...

Page 45: ...le disk compression and select Finish 6 Format all other drives but do not enable compression Use all space available for each drive for each logical drive assigned by the operating system Assign a drive letter of G for the first drive the Quorum drive H for the second drive the first user volume and so on 7 Shut down the first node and make sure the drives are available on the joining node Change...

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Page 47: ...e following Web sites v www microsoft com windows2000 library technologies cluster default asp v www microsoft com ntserver support faqs clustering_faq asp v http support microsoft com default aspx scid kb EN US q248025 Networking setup Attention Before you install cluster services on the first node make sure that the joining node is shut down see Shutting down and powering on the NAS Gateway 300 ...

Page 48: ...trongly recommended that you set static IP addresses for all network adapters in the cluster If IP addresses are obtained through DHCP access to cluster nodes could become unavailable if the DHCP server goes down To configure each public local area connection perform the following steps on each node 1 Right click My Network Places then click Properties 2 Select a Local Area Connection When you per...

Page 49: ... Type ping ipaddress where ipaddress is the IP address for the corresponding network adapter in the other node and press Enter For example assume that the IP addresses are set as follows Table 3 Example of local area connection names and network adapter IP addresses Node Local area connection name Network adapter IP address 1 Private 10 1 1 1 1 Public 1 192 168 1 12 1 Public 2 192 168 2 12 2 Priva...

Page 50: ...click No If you change the binding order you do not have to reboot until after you join the node to the domain Joining a node to a domain For the Windows Cluster service to form a cluster on a given node the service must authenticate with a Windows domain If a Windows domain controller is available on a public network to which both nodes will be physically connected follow the instructions below O...

Page 51: ...r Service Location SRV resource records described in RFC 2052 A DNS RR for specifying the location of services DNS SRV SRV resource records map the name of a service to the name of a server offering that service Active Directory clients and domain controllers use SRV records to determine the IP addresses of domain controllers Although not a technical requirement of Active Directory it is highly re...

Page 52: ...r to support Active Directory If you are configuring the first node complete these steps to create the Active Directory Domain Controller 1 Start the Active Directory Installation Wizard from the IBM NAS Admin console by selecting Local Domain Controller Setup in the Cluster Tools folder 2 Read the first page and click Next 3 On the Domain Controller Type page select Domain controller for a new do...

Page 53: ...t for the Configuring Active Directory process to complete 10 On the Active Directory Installation Wizard page click Finish If prompted reboot the system now Cluster setup At this step you have completed the cluster installation steps on each node and are ready to set up the cluster Perform the following steps 1 Power on the first node The joining node should be shut down see Shutting down and pow...

Page 54: ... 10 Cluster configuration completes for the first node 11 Power on the joining node You will join this node to the cluster 12 In the Cluster Setup wizard click Joining Node 13 In the First Node Information panel enter the name of the first node 14 At the prompt specify the domain 15 If prompted to confirm the Administrator name and password enter that information and click Finish You will see a me...

Page 55: ...p for cluster communication priority by clicking Move Up This provides internal communication to the private network before attempts are made to communicate over any public networks that are installed Do not change the communication options for the public network adapters as they should support both network and cluster traffic 4 Open the properties for the private network and select Internal clust...

Page 56: ... but if the resource fails an eleventh time the resource remains in a failed state and administrator action is required to correct the failure 3 Select the Failback tab to allow or prevent failback of the disk group to the preferred owner if defined In allowing failback of groups there is a slight delay in the resources moving from one node to the other The group can also be instructed to allow fa...

Page 57: ...n page 44 Defining local Windows users and groups If you are defining local Windows users and groups you can use the Windows 2000 for NAS user interface In the Users task group you create and manage local users and groups on the NAS Gateway 300 To go to the users page click Users From this page you can create edit and delete local users and groups on the NAS Gateway 300 by clicking either Local Us...

Page 58: ...col Support for NFS is provided in the NAS Gateway 300 by a preloaded and preconfigured software component Microsoft Services for UNIX The levels of NFS supported by Services for UNIX and in turn the NAS Gateway 300 are NFS Versions 2 and 3 Any client or server that is using an NFS software stack supporting NFS Version 2 or NFS Version 3 regardless of the operating system should be able to connect...

Page 59: ... to which all of your UNIX users belong You need to know both the group name and the group ID GID number This information can be found in the etc group file on most UNIX systems or can be copied to the c winnt system32 drivers etc directory As an example on an AIX system in the following line from an etc group file the fields are separated by a colon The first field staff is the group name the thi...

Page 60: ...ise you should configure advanced maps 19 To configure simple maps select the Simple maps check box and continue with Step 20 To configure advanced maps clear the Simple maps check box and continue with Step 21 20 Under Simple maps select the Windows domain name from the drop down list and then continue with Step 22 on page 47 If your Windows users are defined locally on the NAS Gateway 300 select...

Page 61: ... primary group name Select the mapping corresponding to the primary group name from the list of maps and then click Set Primary 22 Click Apply User Name Mapping rereads its enumeration source on a schedule By default this occurs once a day You can reset the refresh period To force User Name Mapping to reread the enumeration source you can click Synchronize Now on the Configuration panel Note If ma...

Page 62: ...pe the name of a specific NIS server in the NIS server field 4 Click Show Windows Users to display all of the Windows user names in the Windows domain you selected 5 Click Show UNIX Users to display all of the UNIX user names in the NIS domain you selected 6 Select a Windows user name from the list of Windows user names 7 Select a UNIX user name to be mapped to the Windows user name that you speci...

Page 63: ...u want Note that by default every user has full access to all files and directories under the shared folder v UNIX clients and servers then click NFS Sharing and specify the access permissions that you want Note that by default every user has full access to all files and directories under the shared folder 9 Click OK The new share should appear in the list of shares 10 Repeat Steps 4 through 9 for...

Page 64: ... on it do not change if the resource is moved to the other node Static IP address A virtual address that binds onto an existing IP address on one of the cluster s public networks This IP address provides access for clients and is not dependent on a particular node instead a subnet that both nodes can access Because this address is not the physical adapter s permanent address it can bind and unbind...

Page 65: ...e dependencies on this panel so click Next f Enter your TCP IP parameters This will be the first virtual IP address The value in the Network field identifies to the system the network on which the address is located Click Finish to create the resource g Right click the resource and select Bring online 2 Create the network name resource a Right click Disk Group 2 and select New Resource b Enter the...

Page 66: ...e anonymous access If a client presents a UID that is not recognized Server for NFS can still grant that client a very limited form of access as a special nobody user This is known as anonymous access and you can enable or disable on a per share basis This anonymous user will have very limited access to resources on the NAS it has only the permissions that are granted to the Everybody group in Win...

Page 67: ...pped on the other node 3 Restore the Quorum cluster information to that node by selecting to restore at least the system state This creates a temporary folder under the Winnt Cluster folder called Cluster_backup 4 Run the Clusrest exe tool to rebuild the Quorum drive The tool moves the cluster information from the node s boot drive to the Quorum drive 5 After you complete the process and the clust...

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Page 69: ...e management functions include v Sophisticated discovery of network components v Scheduled asset hardware and software inventories with persistent storage of data v Proactive problem notification and tools for problem resolution v Hardware system component monitors and thresholds to trigger alerts of impending problems v Alert management with automated actions manual intervention or both v Process...

Page 70: ...to the number of IBM Director Consoles that can connect into the Management Server Dependencies The IBM Director 3 1 Agent the version included in this release must be managed by an IBM Director 3 1 Management Server If your Management Server is running an earlier version of IBM Director V2 2 or earlier then you must upgrade it to ensure proper operation This includes Director Consoles as well The...

Page 71: ...ing the NAS appliance preinstallation process1 The Director system name does not have to be the same as the computer name The Director system name is displayed on the IBM Director Console to identify the NAS Appliance under the Group Contents column You can optionally change the Director System Name on an agent using the following procedure 1 Open a command prompt window and enter the following IB...

Page 72: ...is not restored and directory is where the saved data resides IBM Director Management Server cannot be running when this command is issued twgreset This command resets the Director Server system to the status after installing You can use it if you want to clear all tables in the database and erase the system ID files This command can be helpful to make sure that after a restore only the data from ...

Page 73: ...AS Storage Expansion Unit Model 0RU v NAS Storage Expansion Unit Model 1RU Fibre Channel Includes these new components v NAS 8 port Fibre Channel Hub Model 1RU v NAS Raid Storage Controller Model EXP v NAS Raid Storage Controller Model 0RU v NAS Raid Storage Controller Model 2RU v NAS Raid Storage Controller Model EXU NAS Is a new component category that includes these components v NAS 100 Engine ...

Page 74: ... the PFA alerts are routed to an IBM support person who responds to the customer about the alert The alerts can also be forwarded to other management packages For more information For more information on IBM Director consult its user s manual contained on the Documentation CD ROM NAS Backup Assistant The NAS Backup Assistant is a preloaded utility that helps you create and schedule backup batch fi...

Page 75: ...of backup batch jobs that you scheduled Backup Logs Displays a list of log files for each backup that has run Displayed Logs Displays the text contained in the log files that you can select from the Backup Logs tab All of the options on each tab are described in detail in the online help To access the online help 1 Click the IBM NAS Admin icon 2 Expand the Backup and Restore directory 3 Select IBM...

Page 76: ...n and options click Start Restore 12 At the prompt confirm that you want to begin the restore Click Advanced to select advanced options see the NT Backup online help for details then click OK to begin the restore Persistent Images A persistent image is a copy that you make of one or more file system volumes at a specific time You can use the Persistent Images function to restore a file or volume t...

Page 77: ...mum number of persistent images 250 Inactive period 5 seconds Inactive period wait timeout 15 minutes Volume Settings This panel displays statistics for each volume such as total volume capacity free space and cache file size and usage You can also select any volume and configure volume specific PSM attributes for that volume as shown in Table 5 Table 5 Persistent image volume settings Attribute D...

Page 78: ...f each volume in the persistent image the name of the persistent image directory is configured in the Global Settings panel Name You can name the persistent image This becomes the name of the virtual directory containing the persistent image underneath the persistent image directory in the top level of the volume the name of the persistent image directory is configured in the Global Settings panel...

Page 79: ... scheduled persistent image is created certain properties of that persistent image can be modified through the Persistent Images panel independently of other persistent images created according to the schedule After you create a schedule entry it appears in the list of scheduled persistent images Subsequently you can modify the properties of an existing entry such as start time repetition rate the...

Page 80: ...o restore the node to its original factory configuration Backing up the system drive The Disaster Recovery panel lists status information for backup operations both scheduled and immediate as well as buttons for starting and stopping a backup operation for configuring backup and for creating a recovery diskette Click Modify Settings to open the Disaster Recovery Settings page Modify the settings t...

Page 81: ... Change the SubnetMask value to match the subnet mask that your network uses Change the IPAddress value to match the IP address that you want to assign to the node during the recovery operation Do not insert dots between the numbers octets in either value As an example here is how the lines would look for a node using IP address 192 168 1 200 and subnet mask 255 255 255 0 set SubnetMask 255 255 25...

Page 82: ... at the time when you created the backup image used for the recovery operation Note The persistent image that was created on the system drive named System Backup by the backup process is restored by the restore process as it is preserved in the backup image It is recommended that you now delete that persistent image as it is no longer needed On the Persistent Images panel select the persistent ima...

Page 83: ...nt images at one time These can be taken on local drives or drives on the external storage that are logically local On various panels such as the New Persistent Image Schedule panel the Keep the last field indicates the number of persistent images The total number of persistent images that you enter in these fields does not override the maximum number of persistent images that you set in the Globa...

Page 84: ... be created due to error 0xe000102b When the cache file usage exceeds the automatic deletion threshold also configured in the PSM Volumes panel for the drive the default value is 90 percent PSM automatically selects a persistent image on the volume and deletes it to reduce the cache file usage It selects the persistent image with the lowest retention value as described in Persistent Images on page...

Page 85: ...own last is restarted first so that it initially owns all of the shared data volumes Persistent Storage Manager PSM takes two actions 1 Loading 2 Mapping During loading PSM loads existing persistent images from the cache files on each of the volumes The loading time depends on the amount of cache data there is to read Cached data is used by PSM to maintain the persistent images and the more cache ...

Page 86: ...imeout value to 1200 seconds 4 Click Apply then click OK v PSM imposes a limit of 1 terabyte TB of cached data across all volumes on the NAS Gateway 300 For this reason you should ensure that the total configured size of all cache files on the NAS Gateway 300 is not greater than 1 TB You can do this by accessing Persistent Storage Manager then going to the Volume Settings page and making sure that...

Page 87: ...he system event log The event source is psman5 and the text of the error message is A persistent image could not be created due to error 0xc0000043 This message is generated because when PSM is reinitializing the PSM cache file on a particular volume after you delete the last persistent image on that volume a new persistent image cannot be created If this error occurs wait for a few minutes and th...

Page 88: ...g a power failure the UPS is designed to instantly switch your appliance to emergency battery backup power After you have installed a UPS for your appliance you can set options for its operation using the UPS task on the Maintenance page The UPS task enables you to control how the UPS service works on your appliance The available UPS settings depend on the specific UPS hardware installed on your s...

Page 89: ...nsparently share common data SANergy ensures maximum compatibility with existing and future operating systems applications and management utilities In addition to the SAN SANergy also uses a standard LAN for all the metadata associated with file transfers Because SANergy is based on standard file systems if your SAN fails you can continue to access your data through the LAN With SANergy you can re...

Page 90: ... can install Norton AntiVirus Version 7 5 or later on the NAS Gateway 300 engine using standard Windows 2000 software installation procedures Depending on configuration options antivirus scanning might use substantial CPU or disk resources Therefore you should carefully select the scanning options and schedule 76 NAS Gateway 300 User s Reference ...

Page 91: ...nge the parameters v Monitor alarms and indications of the adapters The primary purpose of FAStT MSJ in the NAS Gateway 300 is to obtain diagnostic information about the Fibre Channel connections To use FAStT MSJ 1 Start FAStT MSJ by double clicking the IBM NAS Admin icon 2 Under the NAS Management icon double click Storage and then NAS Utilities 3 Select FAStT MSJ 4 When the FAStT MSJ opens v If ...

Page 92: ...ovides a summary of the features of the ISMP and the RSA The light path diagnostics LED status that is available through the ISMP includes v Power supply failure v Insufficient power for power supply redundancy v Exceeded power supply capabilities v Non maskable interrupt occurred v Over heating v Fan failure v Memory error v Microprocessor failure v PCI bus error v VRM failure v Planar SCSI failu...

Page 93: ...er end the RJ 11 socket of the internal ISMP interconnect cable to the knockout slot on the back panel of the machine until it locks into place 3 Connect one connector on the ISMP interconnect cable to the RJ 11 socket that you just installed on the back panel in step 2 4 Connect the other connector to the RJ 11 socket on the RSA v Using two ISMP interconnect cables each with a single RJ 11 plug 1...

Page 94: ...nd Alacritech Alacritech 1000x1 Single Port Server and Storage Accelerated adapter and Alacritech 100x4 Quad Port Server Accelerated Adapter Each vendor offers different means of implementing teaming and teaming cannot be done between adapters of different vendors There might also be restrictions on what functions are supported with adapters from the same vendor Note It is strongly recommended tha...

Page 95: ...e Alacritech 100x4 Quad Port Server Accelerated Adapters v One Alacritech 100x4 Quad Port Server Accelerated Adapter can have two or more of its ports teamed v Two Alacritech 100x4 Quad Port Server Accelerated Adapters can have any ports on any card teamed limited to four ports per team For example two ports on one card can be teamed with two ports on a second card IEEE 802 3ad Link Aggregation Gr...

Page 96: ...ards Hot Standby Failover This technique does no load balancing but does allow failover and redundancy One port is put online while the remaining ports in the team are offline If the link for the online ports fails it is taken offline and one of the other ports takes its place It is not required that the ports in the team be on the same adapter It is also not required that they be the same speed a...

Page 97: ...y Intels Switch Fault Tolerance SFT Two adapters connected to two switches to provide network availability of a second switch and adapter if the first switch adapter or cabling fails STP must be set to ON The following are valid teaming configurations for Intel SFT v Two IBM Gigabit Ethernet SX Server Adapters v Two PRO 1000 XT Server Adapter by Intels v One IBM Gigabit Ethernet SX Server Adapter ...

Page 98: ...nnel Link Aggregation groups must be manually configured For the Intel adapters there are two implementations of the standard Static is equivalent to Etherchannel and requires a FEC GEC 802 3ad or Intel Link Aggregation capable switch Dynamic requires 802 3ad dynamic capable switches The following are valid teaming configurations for IEEE 802 3ad with Intel adapters v Two IBM Gigabit Ethernet SX S...

Page 99: ...tion using the onboard SCSI adapter The System and Maintenance partitions are mirrored using two 36 GB hard drives to provide increased reliability and failover capability This feature provides physical mirroring of the boot volume through firmware thus providing extra reliability for the system s boot volume without burdening the host CPU To enable RAID 1 mirroring 1 Power OFF the appliance see S...

Page 100: ...eplacing memory modules of the Installation Guide 3 Before rebooting the appliance attach a keyboard and display directly to the rear connectors of the product During the first IPL you will have to read and answer questions about the additional memory you have installed Using the Recovery CD ROM if you have added more processor memory If you have installed more processor memory and later use the R...

Page 101: ... electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source Note For translations of this safety notice refer to IBM TotalStorage Network Attached Storage Translated Safety Notices which can be found on the Documentation CD ROM that was shipped with...

Page 102: ... or shortly return to that state 5 If no problems exist and all clustered resources are online power on the node that you shut down first in the powering off procedure Each resource for which that node is the preferred owner will fail back to that node and return to an online state If a problem does exist see the appropriate section of this chapter or Appendix D Symptom to part index on page 123 f...

Page 103: ...is LED flashes the appliance is in standby mode the system power supply is turned off and ac power is present If this LED is not on the power cord is not connected the power supply has failed or this LED has failed 2 POST complete OK LED This green LED is on when when POST completes without any errors 3 Hard disk drive activity LED This green LED is on when there is activity on the internal hard d...

Page 104: ...32 extension cable to pins 2 and 3 to bypass power control If the DC Good LED comes on press Ctrl Alt Delete Watch the screen for any POST errors 2 Check the System Error log for any listed problems 3 If the appliance powers on with no errors check the power switch assembly or system board 4 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Pow...

Page 105: ...D 5 Power supply 1 LED 6 Power supply 2 LED 7 Fan LED 8 Remind button 9 DASD LED 10 NMI LED 11 Service Processor Bus LED 12 Nonredundant LED 13 Temperature LED POST When you power on the NAS Gateway 300 it performs a series of tests to check the operation of its components and some of the options installed in the NAS Gateway 300 This series of tests is called the power on self test POST One beep a...

Page 106: ...ror messages issued during POST and all system status messages from the Remote Supervisor Adapter In the event of a POST error check the System Event Error Log as it will contain the most recent errors This log often provides an indicator as to the nature of key failures To view the contents of the error logs start the Configuration Setup Utility program then select Event Error Logs from the main ...

Page 107: ...ror code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates the exact test failure that was encountered iii is the three digit device ID date is the date that the diagnostic test was...

Page 108: ...eway 300 and watch the screen 3 When the message F2 for Diagnostics appears press F2 4 Type in the appropriate password then press Enter Note To run the diagnostic programs you must start the NAS Gateway 300 with the highest level password that is set That is if an administrator password is set you must enter the administrator password rather than the power on password to run the diagnostic progra...

Page 109: ...dministrator password is set the NAS Gateway 300 prompts you for it Type in the appropriate password then press Enter 4 When the Diagnostic Programs screen appears select Utility from the top of the screen 5 Select View Test Log from the list that appears then follow the instructions on the screen The system maintains the test log data while the NAS Gateway 300 is powered on When you power off the...

Page 110: ...t and NAS Gateway 300 are using the same protocol v Test the Ethernet controller by running the NAS Gateway 300 diagnostic programs as described in Diagnostic programs on page 93 Gigabit Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to Ethernet controller problems that have definite symptoms Table 9 Ethernet controller troubleshooting chart Eth...

Page 111: ...ooting chart in Table 10 to find solutions to the IBM Gigabit Ethernet SX Server Adapter problems that have definite symptoms Table 10 IBM Gigabit Ethernet SX Server Adapter troubleshooting chart IBM Gigabit Ethernet SX Server Adapter problem Suggested action No Link or TX RX activity If you cannot link to your switch 1 Check the following LED lights on the adapter TX On The adapter is sending dat...

Page 112: ... adapter driver 2 The network might be idle log in from a workstation 3 The adapter is not transmitting or receiving data use another adapter PRO 1000 XT Server Adapter by Intel troubleshooting chart Use the troubleshooting chart in Table 11 to find solutions to the PRO 1000 XT Server Adapter by Intel problems that have definite symptoms Table 11 PRO 1000 XT Server Adapter by Intel troubleshooting...

Page 113: ...t the adapter and the buffered repeater or switch 3 Use another port on the buffered repeater or switch 4 Ensure that the cable is securely attached 5 Change the auto negotiation setting on the link partner if possible The link light is on but communications are not correctly established 1 Ensure that the latest drivers are loaded 2 Ensure that the adapter and its link partner are set to either au...

Page 114: ...ingle Port Server and Storage Accelerated adapter problems that have definite symptoms Table 12 Alacritech 1000x1 Single Port Server and Storage Accelerated adapter troubleshooting chart Alacritech 1000x1 Single Port Server and Storage Accelerated adapter problem Suggested action Error message Setup cannot find OEMSETUP INF or OEMSETNT INF v Make sure that you are installing from the Adapters tab ...

Page 115: ...To solve this problem perform one of the following solutions v Replace the existing adapter with an Alacritech 100 or 1000 Series Server Adapter or v Reconfigure the network to eliminate the routing loop or v Disable TCP IP Offload on the interfaces associated with the routing loop by completing this procedure Note Disabling SLI TCP IP Offload will disable the performance benefits of the Alacritec...

Page 116: ...e interface you want to disable TCP Offload 3 Click the Properties button Clear the box labeled Alacritech TCP Fast path driver Click OK 4 Restart the engine Firewall software does not work through the Alacritech 1000x1 Single Port Server and Storage Accelerated adapter interface Firewall applications require packet access to the network and are incompatible with the session layer interface provid...

Page 117: ...st path driver an error message appears with the message Could not uninstall the Alacritech TCP Fast path driver component The error is 0x800F020B No corrective action is necessary Alacritech 100x4 Quad Port Server Accelerated Adapter Table 13 displays the LED definitions for the Alacritech 100x4 Quad Port Server Accelerated Adapter LED definitions Table 13 Alacritech 100x4 Quad Port Server Accele...

Page 118: ...Port Server and Storage Accelerated adapter Note that running these diagnostic tests will disrupt all ports of the adapter Use the following procedure to run diagnostic tests on this adapter 1 Open the Control Panel 2 In the Network dialog box select the Adapters tab 3 Select one of the Alacritech 100x4 Quad Port Server Accelerated Adapter or Alacritech 1000x1 Single Port Server and Storage Accele...

Page 119: ...between two NAS Gateway 300s Verify that the LINK OK lights for both NAS Gateway 300s are on The LINK OK light is on the operator information panel Power checkout Power problems can be difficult to troubleshoot For example a short circuit can exist anywhere on any of the power distribution busses Usually a short circuit causes the power subsystem to shut down because of an overcurrent condition A ...

Page 120: ...e the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste They will be taken back free of charge by the manufacturer distributor or representative to be recycled or disposed of in a correct manner To o...

Page 121: ...f the adapters You must replace each adapter in the same slot from which it was removed Note You do not need to unplug the internal adapter cables 5 Locate the battery connector BH1 on the system board using Figure 9 6 Remove the plastic cover on the system board 7 Remove the battery a Use one finger to press the top of the battery clip away from the battery until the battery releases upward from ...

Page 122: ...lation guide that came with this appliance Note You must reinstall the air baffle assembly when you reinstall the adapter support bracket Make sure that no cable is under the adapter support bracket or interferes with the center fans Important To ensure correct cooling and engine operation you must keep the air baffle cover closed 11 Reinstall the engine cover and connect the power cords and exter...

Page 123: ...and features in Chapter 2 of the hardware installation guide For more information on specific temperature error messages see Temperature error messages on page 150 Recovering BIOS If your BIOS has become corrupted such as from a power failure during a flash update you can recover your BIOS using the recovery boot block and a BIOS flash diskette Note You can obtain a BIOS flash diskette from one of...

Page 124: ... on a diskette select N 10 You will be asked to select the language that you want to use Select your language 0 7 and press Enter to accept your choice You will be prompted to remove the diskette and press Enter to restart the system Remove the flash diskette from the diskette drive 11 Shut down see Shutting down and powering on the NAS Gateway 300 on page 87 the NAS Gateway 300 12 Remove the jump...

Page 125: ...he PSM recovery fails then you must use the Recovery CD ROM Set as described in this chapter Using the Recovery Enablement Diskette and Recovery CD ROM The Recovery CD ROM Set four CD ROMs labeled as Recovery CD ROM 1 Recovery CD ROM 2 Recovery CD ROM 3 and Recovery CD ROM 4 contains the preload image for this appliance and is used to recover the preloaded image on either node You must start the f...

Page 126: ...CD ROM 3 from the CD ROM drive 10 If you installed additional processor memory the BIOS configuration program will now appear a second time Click Continue on the first panel click Continue again click Exit Setup and finally click Yes save and exit Setup You can now detach the keyboard and display from the failed node and allow the recovery process to complete automatically Important After the node...

Page 127: ...d area of Disk 0 and then click Create Partition b In the Create Partition wizard click Next and select Primary Partition c Click Next and select D as the drive letter d Click Next and select FAT32 as the file system Change the volume label to Maintenance e Click Finish to close the wizard The partition is then formatted When formatting is complete the status of the partition should appear as Heal...

Page 128: ...the NAS Gateway 300 diskpart Samples This directory contains an example script for use with the DiskPart utility This script will clean disk 2 convert it to dynamic partition it and assign drive letters to the partitions This script is unsupported and should be used with extreme caution IBM Advanced Appliance Configuration Run Setup exe on the machine from which you will administer the appliance T...

Page 129: ... Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR ...

Page 130: ...MX Pentium Pentium II Xeon Itanium and Pentium III Xeon are trademarks or registered trademarks of Intel Corporation in the United States other countries or both Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Lotus and Domino are trademarks of Lotus Development Corporation in the United State...

Page 131: ...coverage During the IBM hardware product warranty period you may call the IBM Support Center 1 800 426 7378 in the U S for hardware product assistance covered under the terms of the IBM hardware warranty The following services are available during the warranty period v Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding w...

Page 132: ...ed storage appliance comes with documentation that contains troubleshooting procedures and explanations of error messages The documentation that comes with your appliance also contains information about the diagnostic tests you can perform If you receive a POST error code or beep code when you turn on your Network Attached Server appliance refer to the POST error message charts in your hardware do...

Page 133: ... running support for 90 days after installation This service provides assistance for v Setting up your network attached storage appliance v Limited configuration assistance Please have the following information ready when you call v Machine type and model v Serial numbers of your IBM hardware products or your proof of purchase v Description of the problem v Exact wording of any error messages v Ha...

Page 134: ...120 NAS Gateway 300 User s Reference ...

Page 135: ...vice beyond the warranty period Warranty upgrades in the U S include v On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site service 4 hour average on site response 24 hours a day 7 days a week You also can extend your warranty Warranty and Repair Services offers a variety of post warranty maintenance options Availability of the...

Page 136: ...122 NAS Gateway 300 User s Reference ...

Page 137: ...pe of symptom Table 17 Error symptoms index Symptom Located on page Beep 123 No beep 126 Diagnostic error codes 131 Error 135 POST error codes 140 Fan error messages 146 Power supply 146 Power error messages 148 SCSI error codes 148 Bus fault messages 149 DASD checkout 149 Engine shutdown 149 Temperature error messages 150 Host Built In Self test 151 Undetermined problems 151 Beep symptoms Beep sy...

Page 138: ... 2 3 DMA page register write read failed System board 1 2 4 RAM refresh verification failed 1 DIMM 2 System board 1 3 1 First 64K RAM test failed DIMM 2 1 1 Secondary DMA register failed System board 2 1 2 Primary DMA register failed System board 2 1 3 Primary interrupt mask register failed System board 2 1 4 Secondary interrupt mask register failed System board 2 2 1 Interrupt vector loading fail...

Page 139: ...y size against actual 1 DIMM 2 Battery 3 3 1 Memory size mismatch occurred 1 DIMM 2 Battery 3 3 2 Critical SMBUS error occurred 1 Disconnect the engine power cord from outlet wait 30 seconds and retry 2 System board 3 DIMMs 4 DASD backplane 5 Power supply 6 Power cage assembly 7 I2 C cable 3 3 3 No operational memory in system 1 Install or reseat the memory modules and then do a 3 boot reset 2 DIM...

Page 140: ...tus to enable 2 Check the speaker connection 3 System board No ac power power supply ac LED is off 1 Check the power cord 2 Power supply If two are installed swap them to determine if one is defective 3 Power cage assembly 4 Hot swap power ac inlet box No beep and no video See Undetermined problems on page 151 System will not start power supply ac LED is on See Power supply LED errors on page 146 ...

Page 141: ... 1 Voltage regulator module indicated by the lit VRM LED 2 Microprocessor indicated by the microprocessor LED DASD LED on The LED located next to the drive bay that the failing drive is installed in is lit Check the amber drive LED for the failing hard drive 1 Be sure that the fans are operating correctly and the airflow is good 2 If installed reseat I2 C cable between DASD backplane and DASD I2 C...

Page 142: ...king the fan LEDs 4 Examine System Error Log a System over recommended temperature v Information LED panel b DASD over recommended temperature DASD LED also on 1 Overheating hard drive 2 DASD backplane c System over recommended temperature for CPU x where x is 1 or 2 CPU LED is also on 1 CPU x 2 System board 5 If the CPU LED on the diagnostics panel is also lit one of the microprocessors has cause...

Page 143: ...CR79 13 PCI X slot 6 internal attention LED CR78 Disabled 14 PCI X slot 6 external attention LED CR77 Disabled 15 PCI X bus C error LED CR76 16 PCI X slot 5 external attention LED CR74 Disabled 17 PCI X slot 5 internal attention LED CR73 Disabled 18 PCI X slot 5 power LED CR75 19 PCI X bus B error LED CR68 20 PCI bus A error LED CR66 21 CPU 2 error LED CR4 22 VRM 2 error LED CR1 8 1 2 3 4 5 6 7 9 ...

Page 144: ...wly 8 Remind button Press this button to temporarily reset the LEDs on the diagnostics panel 9 DASD A hot swap hard disk drive backplane or other part of SCSI channel A has failed The amber LED next to the drive bay with the failing drive will also be on 10 NMI A non maskable interrupt occurred 11 Service Processor bus The system environmental monitor detected an error 12 Nonredundant Nonredundant...

Page 145: ...ystem board 011 XXX 000 Failed COM1 serial port test System board 011 XXX 001 Failed COM2 serial port test System board 014 XXX 000 Failed parallel port test System board 015 XXX 001 USB interface not found board damaged System board 015 XXX 015 Failed USB external loopback test No action required USB is not required for normal functioning 015 XXX 198 USB device connected during USB test No action...

Page 146: ... 2 2 Optional microprocessor 2 166 198 000 System Management Aborted Unable to communicate with ASM It might be busy Run the test again 1 Run the diagnostic test again 2 Correct other error conditions and retry These include other failed system management tests and items logged in the System Error Log of the optional Remote Supervisor Adapter 3 Disconnect all engine and option power cords from the...

Page 147: ...isor Adapter communication was lost Unplug and cold boot to reset the Remote Supervisor Adapter 1 Disconnect all engine and option power cords from the engine wait 30 seconds reconnect and retry 2 Reseat the Remote Supervisor Adapter in PCI slots 1 J32 3 Replace the Remote Supervisor Adapter 166 342 000 System Management Failed ASM adapter BIST indicate failed tests 1 Ensure that the latest firmwa...

Page 148: ... board 217 198 XXX Could not establish drive parameters 1 Check cable and termination 2 SCSI backplane 3 Hard disk 217 XXX 000 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array Logical drive 1 217 XXX 001 Failed BIOS hard disk test Note If RAID is configured the hard disk number refers to the RAID logical array Logical drive 2 217 XXX 002 F...

Page 149: ...1 Verify that Ethernet is not disabled in BIOS 2 System board 405 XXX 00N Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test No action required A modem is not required for normal functioning Error symptoms You can use the error symptom table to find solutions to problems that have definite symptoms If you cannot find the problem in th...

Page 150: ...correctly in the drive v The diskette contains the necessary files to start the engine v The software program is working properly v The cable is installed correctly in the proper orientation 2 Run diskette drive diagnostics 3 Cable 4 Diskette drive 5 System board Hard disk drive problems Symptom Part action Not all drives are recognized by the hard disk drive diagnostic test Fixed Disk test 1 Remo...

Page 151: ...securely connected and that the keyboard and mouse cables are not reversed 2 Mouse or pointing device 3 System board Memory problems Symptom Part action The amount of system memory displayed is less than the amount of physical memory installed 1 Verify that v The memory modules are seated properly v You have installed the correct type of memory v If you changed the memory you updated the memory co...

Page 152: ... but goes blank when you start some application programs 1 Verify that v The application program is not setting a display mode higher than the capability of the monitor v You installed the necessary device drivers for the applications 2 If you have verified these items and the screen remains blank replace the monitor The screen is wavy unreadable rolling distorted or has screen jitter 1 If the mon...

Page 153: ... v The electrical outlet functions properly v The type of memory installed is correct v If you just installed an option remove it and restart the engine If the engine now turns on you might have installed more options than the power supply supports 2 If LEDs for CPUs or VRMs are on verify that a A VRM is populated for each microprocessor b Override front panel pushbutton by turning on switch 7 of ...

Page 154: ...lace of purchase Universal Serial Bus USB port problems Symptom Part action A USB device does not work No corrective action A USB device is not required for normal functioning POST error codes Note You must connect a keyboard mouse and monitor to your appliance in order to see error messages If the engine does not recognize the monitor keyboard and mouse reboot the engine while they are connected ...

Page 155: ... System board 175 Hardware error System board 176 Computer cover or cable cover was removed without a key being used 1 Run the Configuration Setup Utility program 2 System board 177 178 Security hardware error 1 Run the Configuration Setup Utility program 2 System board 184 Power on password damaged 1 Run the Configuration Setup Utility program 2 System board 185 Drive startup sequence information...

Page 156: ...roller error System board 602 Invalid diskette boot record 1 Diskette 2 Diskette drive 3 Cable 4 System board 604 Diskette drive error 1 Run the Configuration Setup Utility program and Base System Diagnostics 2 Diskette drive 3 Drive cable 4 System board 605 Unlock failure 1 Diskette drive 2 Drive cable 3 System board 662 Diskette drive configuration error 1 Run the Configuration Setup Utility pro...

Page 157: ...n J34 2 Remove the ac power to the engine wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the engine System board 1601 The system is able to communicate to the system management processor but the system management processor failed to respond at the start of POST Do the following before replacing a part 1 Remove the ac power to the engine wait 20 seconds then reconnect the ...

Page 158: ...ostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure System board 2462 Video memory configuration error System board 5962 IDE CD ROM drive configuration error 1 Run the Configuration Setup Utility program and load the default values 2 CD ROM drive 3 CD ROM power cable 4 IDE cable 5 System board 6 Battery 8603 Pointing device error 1 Pointing device 2 ...

Page 159: ...ity program 2 Failing adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180400 No more memory below 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180500 PCI option ROM checksum error 1 Remove failing PCI card 2 System board 00180600 PCI to P...

Page 160: ...tical fan X had a failure 1 Check connections to fan X 2 Replace fan X Fan X fault level critical fan X beyond recommended RPM range 1 Check connections to fan X 2 Replace fan X Fan X outside recommended speed Replace fan X Power supply LED errors Use the information in Table 27 to troubleshoot power supply problems Note The minimum configuration required to enable the DC power LED is v Power supp...

Page 161: ...mbly b System board 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Turn on the system If the dc good LED is lit replace the adapters and devices one at a time until you isolate the problem 3 Power supply 4 Power cage assembly if installed 5 System board On On Power is working properly N A 1 Adapter jumper J42 2 Boot block recovery jumper J...

Page 162: ...ystem under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem 2 Power supply 3 Power cage assembly SCSI error codes Table 29 describes SCSI error codes and their suggested actions Table 29 SCSI error codes and actions Error code Meaning Part action All SCSI Errors You might be experiencing o...

Page 163: ...plane and connector J10 of system board 2 DASD backplane 3 System board Failure reading I2 C device Check devices on bus 4 System board DASD checkout Table 31 DASD checkout messages Message Action Hard disk drive X removal detected level critical hard disk drive X has been removed Information only take action as appropriate Engine shutdown Refer to Table 32 and Table 33 on page 150 when experienci...

Page 164: ...mperature outside recommended operating range Ensure that the system is being correctly cooled refer to Specifications in Chapter 1 of the hardware installation guide System shutoff due to high ambient temperature level critical high ambient temperature Ambient temperature must be within normal operating specifications refer to Specifications in Chapter 1 of the hardware installation guide System ...

Page 165: ...under recommended CPU x temperature level warning system reporting under temperature condition for CPU x Ambient temperature must be within normal operating specifications refer to Specifications in Chapter 1 of the hardware installation guide Host Built In Self Test Table 35 Host built in self test messages Note If the replacement procedure in not in the IBM TotalStorage NAS 300G Hardware Install...

Page 166: ...hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions v Machine type 5196 and Model G27 v Microprocessor or hard disk upgrades v Failure symptom Do Base System Diagnostics fail What when where single or multi...

Page 167: ...ersions and levels 6 Have the same diagnostics code version 7 Have the same configuration options set in the system 8 Have the same setup for the operation system control files Comparing the configuration and software set up between working and nonworking systems will often lead to problem resolution Appendix D Symptom to part index 153 ...

Page 168: ...154 NAS Gateway 300 User s Reference ...

Page 169: ...figuration Settings menu in Fast UTIL select Host Adapter Settings The default settings for the FAStT Host Adapter are listed in Table 36 and described in the following paragraphs Table 36 Host adapter settings Setting Options Default Host Adapter BIOS Enabled or Disabled Disabled Frame Size 512 1024 2048 2048 Loop Reset Delay 0 15 seconds 5 seconds Adapter Hard Loop ID Enabled or Disabled Disable...

Page 170: ...Advanced adapter settings Setting Options Default Execution Throttle 1 256 256 Fast Command Posting Enabled or Disabled Enabled 4 GByte Addressing Enabled or Disabled Disabled LUNs per Target 0 8 16 32 64 128 256 0 Enable LIP Reset Yes or No No Enable LIP Full Login Yes or No Yes Enable Target Reset Yes or No Yes Login Retry Count 0 255 30 Port Down Retry Count 0 255 30 Drivers Load RISC Code Enab...

Page 171: ... number of times the software retries a command to a port returning port down status The default is 30 retries Drivers Load RISC Code When this setting is enabled the host adapter uses the RISC firmware that is embedded in the software driver When this setting is disabled the software driver loads the RISC firmware found on the system The default is Enabled Note The driver being loaded must suppor...

Page 172: ...Number Enabled or Disabled Disabled Read Transfer Ready Enabled or Disabled Disabled Response Timer 0 255 0 Interrupt Delay Timer 0 255 0 Extended Control Block Enables all other extended firmware settings The default is Enabled RIO Operation Mode Specifies the reduced interrupt operation RIO modes if supported by the software driver RIO modes allow posting multiple command completions in a single...

Page 173: ...tting is reserved The default is Disabled Response Timer Contains the value in 100 microsecond increments used by a timer to limit the time waiting accumulating multiple responses For example if this field is 8 the time limit is 800 microseconds The default is 0 Interrupt Delay Timer Contains the value in 100 microsecond increments used by a timer to set the wait time between accessing DMA a set o...

Page 174: ...oop or a loopback connector CAUTION Performing this test will disrupt data if tested in a FC loop Select Host Adapter Use this setting to select a specific FAStT Host Adapter if you have multiple FAStT Host Adapters in your system 160 NAS Gateway 300 User s Reference ...

Page 175: ... adapter into the first available slot according to its possible slot locations The priority and slot locations are shown in Table 41 To determine the location of the slots 1 Arrange the adapters in order one having the highest priority using the Priority column in Table 41 2 Place the highest priority adapter into the first available slot location listed in the slot location column of Table 41 3 ...

Page 176: ...dded to any of the combinations in these charts that do not already list a Remote Supervisor Adapter 3 An engine can be ordered with a maximum of one adapter for tape backup either a Qlogic 2340 1 port Fibre Channel adapter or a IBM PCI Ultra160 SCSI adapter LVD SE In these charts Tape refers to the tape backup adapter If there is a tape backup adapter it is always installed in slot 5 4 The minimu...

Page 177: ...of the following v IBM PCI Ultra160 SCSI adapter LVD SE v Qlogic 2340 1 port Fibre Channel adapter Figure 15 PRO 1000 XT Server Adapter by Intel DATA ACT 1000 100 10 Figure 16 Alacritech 1000x1 Single Port Server and Storage Accelerated adapter Figure 17 IBM PCI Ultra160 SCSI adapter LVD SE FIBRE CHANNEL RX TX Figure 18 Qlogic 2340 1 port Fibre Channel adapter Appendix F Communication adapters 163...

Page 178: ...CI Slot 4 64 bit PCI Slot 5 64 bit PCI Slot 6 64 bit FC RSA only options Table 43 shows the adapter placement with only an RSA option Table 43 RSA only options Configuration PCI Slot 1 32 bit PCI Slot 2 64 bit PCI Slot 3 64 bit PCI Slot 4 64 bit PCI Slot 5 64 bit PCI Slot 6 64 bit RSA RSA FC Tape only options Table 44 shows the adapter placement with only a tape backup option Table 44 Tape only op...

Page 179: ...N4 EN4 CEN RSA CEN EN4 EN4 FC EN4 EN4 CENA RSA CENA EN4 EN4 FC EN4 EN4 GB RSA GB EN4 EN4 FC EN4 CEN CEN RSA CEN CEN EN4 FC EN4 CEN CENA RSA CENA CEN EN4 FC EN4 CEN GB RSA GB CEN EN4 FC EN4 CENA CENA RSA CENA CENA EN4 FC EN4 CENA GB RSA CENA GB EN4 FC EN4 GB GB RSA GB GB EN4 FC CEN CEN CENA RSA CENA CEN CEN FC CEN CEN GB RSA GB CEN CEN FC CEN CENA CENA RSA CEN CENA CEN FC CEN CENA GB RSA CENA GB CE...

Page 180: ...network options Table 46 shows Ethernet network options with tape backup Table 46 Tape backup with Ethernet network option Configuration PCI Slot 1 32 bit PCI Slot 2 64 bit PCI Slot 3 64 bit PCI Slot 4 64 bit PCI Slot 5 64 bit PCI Slot 6 64 bit TAPE CENA RSA CENA Tape FC TAPE GB RSA GB Tape FC TAPE CEN RSA CEN Tape FC TAPE EN4 RSA EN4 Tape FC TAPE CENA CENA RSA CENA CENA Tape FC TAPE CENA GB RSA C...

Page 181: ...A CENA RSA CENA CENA EN4 Tape FC TAPE EN4 CENA GB RSA CENA GB EN4 Tape FC TAPE EN4 GB GB RSA GB GB EN4 Tape FC TAPE CEN CEN CENA RSA CENA CEN CEN Tape FC TAPE CEN CEN GB RSA GB CEN CEN Tape FC TAPE CEN CENA CENA RSA CENA CENA CEN Tape FC TAPE CEN CENA GB RSA CENA GB CEN Tape FC TAPE CEN GB GB RSA GB GB CEN Tape FC TAPE CENA CENA GB RSA CENA CENA GB Tape FC TAPE CENA GB GB RSA CENA GB GB Tape FC Ap...

Page 182: ...168 NAS Gateway 300 User s Reference ...

Page 183: ...error xxxx mailbox1 yyyy mailbox2 zz command Hardware DMA error replace adapter 4005xxxx Yyyy00zz Mailbox command error xxxx mailbox1 yyyy mailbox2 zz command Normally indicates loop down check all cabling 4005xx6F yyyyyyzz Login Fabric port mailbox command error xx adapter state yyyyyy port id zz loop id Normally indicates loop down check all cabling 80010000 00000000 Reset detected Not logged du...

Page 184: ...00xx00yy Command aborted by OS xx CD ROMB opcode yy target loop ID Not logged during normal operation F0030028 00xx00yy Port unavailable command completion error xx CD ROMB opcode yy target loop ID Check target device and cabling F0030029 00xx00yy Port logged out command completion error xx CD ROMB opcode yy target loop ID Check target device and cabling F003001C 00xx00yy Target device queue full ...

Page 185: ...hecksum failure F01B0000 000000xx Device marked offline after being not ready longer than port down retry count xx loop ID of device F01C0000 000000xx Bad type field in IOCB from RISC xx IOCB type F01D0000 00000000 Error downloading post RISC code F01Exxxx Yyyyzzzz Error running post RISC code xxxx mailbox0 Yyyy mailbox1 zzzz mailbox2 F01Fxxyy Zzzzzzzz DMA 64 bit PAE configuration for information ...

Page 186: ...codes continued Event code offset 34h More data offset 10h Description Suggested action F0230000 Xxxxyyyy Subvendor Id not match for information only xxxx actual subvendor id yyyy expected subvendor id 172 NAS Gateway 300 User s Reference ...

Page 187: ...cing The ability of several adapters in a team to be active simultaneously with the outbound traffic load balanced across all the adapters in the team spreading tasks among adapters improves performance by preventing uneven distribution of workload If one adapter in the team fails the outbound traffic is redistributed across the remaining active adapters in the team See also teaming assigned disk ...

Page 188: ...mponents fail Contrast with field replaceable unit D DASD See direct access storage device data bus A bus used to communicate data internally and externally to and from a processing unit storage and peripheral devices A device parity protection A function that protects data stored on a disk unit subsystem from being lost because of the failure of a single disk unit in the disk unit subsystem When ...

Page 189: ...ptacles in the rear panel of the system unit into which a user can install an adapter Extended Industry Standard Architecture EISA The PC bus standard that extends the AT bus ISA bus to 32 bits and provides support for bus master It was announced in 1988 as a 32 bit alternative to the Micro Channel that would preserve investment in existing boards PC and AT cards ISA cards can plug into an EISA bu...

Page 190: ...ogical unit number Internet Engineering Task Force IETF The task force of the Internet Architecture Board IAB that is responsible for solving the short term engineering needs of the Internet The IETF consists of numerous working groups each focused on a particular problem Internet standards are typically developed or reviewed by individual working groups before they can become standards Internet P...

Page 191: ... server functions Application programs that use NetBIOS need not manage the details of LAN data link control protocols network attached storage NAS A task optimized storage device directly attached to a network that operates independently of the general purpose file servers Network File System NFS A protocol developed by Sun Microsystems Incorporated that allows any host in a network to mount anot...

Page 192: ... interface server In a network a node that provides facilities to other stations examples of servers are a file server a printer server and a mail server shielded twisted pair STP A cable medium consisting of a telephone wire wrapped in a metal sheath to eliminate external interference Simple Network Management Protocol SNMP In the Internet suite of protocols a network management protocol that is ...

Page 193: ...letion It consists of point in time images that provide a near instant virtual copy of an entire storage volume TSM See Tivoli Storage Manager U universal serial bus USB A serial interface standard for telephony and multimedia connections to personal computers unshielded twisted pair UTP A cable medium with one or more pairs of twisted insulated copper conductors bound in a single plastic sheath U...

Page 194: ...Windows networking A networking file system protocol for the Windows operating system 180 NAS Gateway 300 User s Reference ...

Page 195: ...ager PSM 2 communication adapters 161 completing networking clustering and storage access setup 33 computer name recommendation against changing 15 16 57 configuration and administration tools 13 configuring interconnect private network adapter 33 configuring the appliance 13 configuring the public local area connection 34 creating clustered file shares CIFS and NFS 50 PSM recovery diskette 66 sha...

Page 196: ...d problems 137 keyboard monitor and mouse using for setup and configuration 13 L LED diagnostics panel 90 130 Ethernet link status LINK OK LED 89 Ethernet speed 100 Mbps LED 89 Ethernet transmit receive activity TX RX 89 Hard Disk Drive in Use 89 Information 89 POST Complete OK LED 89 power supply 90 Power on 89 System Error 89 LEDs identifying problems using 89 light path diagnostics identifying ...

Page 197: ...3 problems CD ROM drive 136 diskette drive 136 intermittent 137 keyboard 137 memory 137 microprocessor 137 monitor 138 mouse 137 problems continued option 139 pointing device 137 power 139 serial port 139 software 140 USB port 140 PROSet II 2 PSM Persistent Storage Manager 62 PSM recovery diskette creating 66 restoring system drive using 67 public local area connection configuring 34 publications ...

Page 198: ... temperature error messages 150 Terminal Services 2 9 Terminal Services and the IBM NAS Administration console 15 Terminal Services Client 13 Terminal Services installing 15 testing adapters Alacritech 1000x1 Single Port Server and Storage Accelerated adapter 104 Alacritech 100x4 Quad Port Server Accelerated Adapter 104 Fibre Channel adapter 104 IBM Gigabit Ethernet SX Server Adapter 104 PRO 1000 ...

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Page 200: ... Printed in U S A GA27 4321 00 ...

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