IBM G27, User Reference

Page: 113 / 200

Table 11. PRO/1000 XT Server Adapter by Intel troubleshooting chart (continued)
PRO/1000 XT Server
Adapter by Intel problem Suggested action
PRO/1000 XT Server
Adapter by Intel is unable to
connect at 1000 Mbps,
instead it connects at 100
Mbps.
1. Ensure that the cable is the correct type.
2. Try another cable.
The adapter stopped working
without apparent cause.
1. Reseat the adapter.
2. The network driver files might be damaged or deleted. Reinstall the drivers using
Device Manager. To access Device Manager:
a. Right-click on My Computer, and and select Manage .
b. Select Device Manager .
c. Select Update Drivers .
d. Reload the appropriate driver found in c:\drivers.
3. Reboot the NAS Gateway 300.
4. Try a different cable.
5. Use a different PRO/1000 XT Server Adapter by Intel.
LINK LED is off.
1. Ensure that you have loaded the adapter driver.
2. Check all connections at the adapter and the buffered repeater or switch.
3. Use another port on the buffered repeater or switch.
4. Ensure that the cable is securely attached.
5. Change the auto-negotiation setting on the link partner, if possible.
The link light is on, but
communications are not
correctly established.
1. Ensure that the latest drivers are loaded.
2. Ensure that the adapter and its link partner are set to either auto-negotiate or set
to the same speed and duplex settings.
The ACT light is off.
1. Ensure that the drivers are loaded.
2. Try accessing a server.
3. Try another PRO/1000 XT Server Adapter by Intel.
4. Ensure that the cable is securely attached.
Windows 2000 message:
Unable to remove PROSet in
SAFE mode. If the NAS Gateway 300 hangs after configuring the adapters with the PROSet utility,
perform the following steps:
1. Start Windows in Safe mode.
2. Access the Device Manager and disable the network adapters and teams.
3. Restart the NAS Gateway 300.
4. Windows should operate normally if the disabled adapters were causing the
problem.
Chapter 8. Troubleshooting
99