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IBM Enterprise Server H80 Series, User Manual

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LCD Progress Indicator Log

The following is an example of the LCD progress indicator log. It shows the types of
entries that may appear in the log, and is for example purposes only.

The progress indicator codes are listed from top (latest) to bottom (oldest).

LCD Progress Indicator Log

B0FF
0539..17
0538..17
0539..17
0538..17
0539..17
0581
0538..17
0539..12
0538..12
0539..
0821..01-K1-00
0539..
0728..01-R1-00-00
0539..
0664..40-60-00-1,0
0539..
0777..U0.2-P1-I14/E1
0539..
0742..U0.2-P1-I12/E1
0539..
0776..U0.2-P1-I10/T1
E139
E1FB
E139
E183

Press Return to continue, or 'x' to return to menu. >

EAA1..U0.1-P1-I14
E172..U0.1-P1
E172..U0.1-P1-I14
E172..U0.1-P1
94BB
9109
9380
9108
9107
9106
9105
9118
9104
9103
9102
90FD

Chapter 3. Using the Service Processor

57

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Summary of Contents for Enterprise Server H80 Series

Page 1: ...RS 6000 Enterprise Server Model H80 pSeries 660 Models 6H0 and 6H1 User s Guide SA38 0565 03 IBM...

Page 2: ...nts to Publications Department Internal Zip 9561 11400 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information...

Page 3: ...ff the System 3 Powering On the System 4 Powering Off and Powering On the System Using the Service Processor 4 POST Indicators 4 POST Keys 5 1 Key 5 5 Key 5 6 Key 5 8 Key 6 Console Strategy 6 Reading...

Page 4: ...Number Setup Menu 41 Call Out Policy Setup Menu 42 Customer Account Setup Menu 43 Service Processor Procedures in Service Mode 43 Service Processor Functions 44 System Power On Methods 45 Service Proc...

Page 5: ...73 Undefined Terminal Types 74 Running Online Diagnostics 74 Running Standalone Diagnostics 74 Running the Diagnostics from a TTY Terminal 75 Required Diagnostic Attributes 75 Additional Communicatio...

Page 6: ...ints 95 Display Software Product Data 95 Display System Environmental Sensors 96 Examples 97 Display Test Patterns 97 Download Microcode 97 Download Microcode to PCI SCSI RAID Adapter 98 Download Micr...

Page 7: ...16 Chapter 8 Hardware Problem Determination 119 Problem Determination Using the Standalone or Online Diagnostics 119 Problem Determination When Unable to Load Diagnostics 124 Appendix A Environmental...

Page 8: ...y 143 Prevention Strategy 144 Modem Configuration Sample Files 145 Sample File modem_m0 cfg 145 Sample File modem_m1 cfg 148 Sample File modem_z cfg 151 Sample File modem_z0 cfg 154 Sample File modem_...

Page 9: ...indirect contact with the rack v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabil...

Page 10: ...from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical pote...

Page 11: ...ication numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user mainte...

Page 12: ...xii User s Guide...

Page 13: ...es or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish proc...

Page 14: ...xiv User s Guide...

Page 15: ...Series 660 Models 6H0 and 6H1 Service Guide order number SA38 0566 contains reference information maintenance analysis procedures MAPs error codes removal and replacement procedures and a parts catalo...

Page 16: ...ind of work you do The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation The address...

Page 17: ...an ac power cord that is connected to a distribution bus Power is connected from the distribution bus to each drawer independently All drawers use 200 240 V ac power or 48 V dc power The primary I O...

Page 18: ...2 User s Guide...

Page 19: ...ower is disconnected from the system and then reconnected a scrolling ball that moves from left to right may be visible in the operator panel display before the first 8xxx progress code appears it mig...

Page 20: ...y mode 2 Press the power button on the primary I O drawer operator panel The power LED on the primary I O drawer operator panel starts blinking at a fast rate Checkpoints codes 9xxx appear in the oper...

Page 21: ...tor displays you must use the numeric number keys to enter input 1 Key The numeric 1 key when pressed during POST starts the System Management Services SMS interface 5 Key The numeric 5 key when press...

Page 22: ...ved mouse installed removed graphics adapter installed removed or moved to another PCI slot The console selection sequence allows you to select from the appropriate input device one of the available c...

Page 23: ...rds Several keyboards are available for the system unit The keyboards have various keys that enter data and control the cursor location The keyboards can be engraved for the languages of different cou...

Page 24: ...er than if you used only the keyboard The cursor moves exactly as you move the mouse on a flat surface such as a desktop When you move the mouse around on a flat surface the cursor moves on the displa...

Page 25: ...you are using a paper pad inspect it for wear and replace it if necessary Cleaning the Mouse To clean the mouse do the following 1 Remove the retaining ring 1 by turning it counterclockwise in the dir...

Page 26: ...o its specified capacity Write Protecting 3 5 Inch Diskettes Write protecting diskettes is necessary so that important information is not accidentally lost When diskettes are write protected you can r...

Page 27: ...ally from the drive Remove the diskette Using the CD ROM Drive CAUTION A Class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open th...

Page 28: ...ng Unloading the CD ROM Drive Push and hold the unload button until the drawer comes out and then remove the disc Cleaning the CD ROM Drive This CD ROM drive has an internal head cleaning mechanism an...

Page 29: ...mergency Eject Hole 5 Status Light 3 Headphone Jack 6 Load Unload Button Note Normally the tray makes a ratcheting sound when you pull it open using the above procedure 1 2 5 6 4 3 Chapter 2 Using the...

Page 30: ...s not detected within a default period the service processor attempts to reboot the system until the system either restarts successfully or a predetermined retry threshold is reached In the event the...

Page 31: ...r site The service center also determines if any hardware components need to be ordered prior to the service person s arrival The electronic service agent code also gives the user the option to establ...

Page 32: ...16 User s Guide...

Page 33: ...rminals SMS ASCII or graphics terminals Read VPD image from last system boot Y3 Read System POST Errors Y3 Read Service Processor Error Logs Y3 View Progress Indicators from last boot Y3 Power off Sys...

Page 34: ...s serial port 1 S1 v 1 indicates serial port 2 S2 Accessing the Service Processor Menus Remotely If your system has a modem connected and is configured for call in see Modem Configuration Menu on page...

Page 35: ...active console v Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were stored during the system boot prior to the one i...

Page 36: ...mware version v The firmware copyright notice v The system name given to your server during setup You need the firmware version for reference when you either update or repair the functions of your ser...

Page 37: ...Service Processor Setup Menu on page 22 for more information v System Power Control Menu See System Power Control Menu on page 26 for more information v System Information Menu See System Information...

Page 38: ...l Access Password 3 Enable Disable Console Mirroring Currently Enabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Flash EPROM Menu 8 Serial Port Snoop Setup M...

Page 39: ...f the error threshold is reached by someone entering passwords remotely the service processor commands the server to power down to prevent potential security attacks on the server by unauthorized remo...

Page 40: ...ession to be able to communicate with each other Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link...

Page 41: ...or Setup Menu then select option 8 Serial Port Snoop Setup Menu SERIAL PORT SNOOP SETUP MENU 1 System reset string Currently Unassigned 2 Snoop Serial Port Currently Unassigned 98 Return to Previous M...

Page 42: ...he System Management Services SMS menus It is intended to be used on servers that require automatic power on after a power failure For more information see System Power On Methods on page 45 v Ring In...

Page 43: ...than 0 are valid Only successive failed reboot restart attempts are counted Use OS Defined restart policy Allows the service processor to react or not react in the same way as the operating system to...

Page 44: ...y Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Currently Disabled 98 Return to Previous Menu 1 To select a boot mode select a number and press Enter...

Page 45: ...onfiguration Menu 8 Memory Configuration Deconfiguration Menu 9 Power Control Network Utilities Menu 98 Return to Previous Menu 99 Exit from Menus 1 v Read VPD Image from Last System Boot Displays man...

Page 46: ...n below PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 1 0 3 0 00 Configured by system 2 2 3 1 31 Deconfigured by system 3 4 3 2 00 Configured by syst...

Page 47: ...numbering scheme used by the service processor is different from the numbering scheme used by AIX Consult the AIX documentation before configuring or deconfiguring a processor to ensure that the corre...

Page 48: ...tem s non volatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into AIX The system DIMMs are presented by group If a memory riser card is present quad A...

Page 49: ...d DIMMs that are in the deconfigured by system state will be reconfigured These reconfigured DIMMs are then tested during the boot process and if they pass they remain online If they fail the boot tes...

Page 50: ...7 11 29 5 11 25 3 11 21 1 11 17 2 11 19 4 11 23 6 11 27 8 11 31 10 11 30 12 11 26 14 11 22 Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 15 10 32 16 10 34 13 10 36 11 10 40 9...

Page 51: ...Processor Card Memory DIMM Locations for Service Processor Menus 8 3 48 7 3 50 6 3 52 5 3 54 4 3 55 3 3 53 2 3 51 1 3 49 Chapter 3 Using the Service Processor 35...

Page 52: ...the display All secondary I O types are 84 Nothing displays on the primary I O drawer operator panel After 20 30 seconds the Power Control Network Utilities Menu redisplays on the console Change I O T...

Page 53: ...3 Deutsch 4 Italiano 5 Espanol 6 Svenska 98 Return to Previous Menu 99 Exit from Menus 1 Note Your ASCII terminal must support the ISO 8859 character set to correctly display languages other than Engl...

Page 54: ...t Selection Menu see Serial Port Selection Menu on page 40 v Serial Port Speed Setup Menu see Serial Port Speed Setup Menu on page 40 v Telephone Number Setup Menu see Telephone Number Setup Menu on p...

Page 55: ...upported on serial port 1 S1 and serial port 2 S2 Modem Configuration Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the...

Page 56: ...If ring indicate power on is already enabled and you try to enable call in a message prompts you for confirmation Refer to the message displayed on the screen Serial Port Speed Setup Menu This menu al...

Page 57: ...he system administration center computer catcher that receives problem calls from servers Contact your system administrator for the correct telephone number to enter here Until you have that number le...

Page 58: ...rst successful call out to one of the following numbers in the order listed 1 Service center 2 Customer administrative center 3 Pager If call out policy is set to all the service processor attempts a...

Page 59: ...nt number enter it Otherwise leave this field unassigned v Customer RETAIN Login User ID and Customer RETAIN Login Password apply to a service function to which your service provider may or may not ha...

Page 60: ...System Firmware failure Reboot on system failure Local User Function User Interface Local async console Text based menus with NLS Operator Panel messages Power and Miscellaneous Power On Off Configur...

Page 61: ...is restored It is recommended that the CEC and I O drawers both receive their ac power from the same building circuit on the same circuit breaker if not the same electrical outlet box in such a way th...

Page 62: ...a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic...

Page 63: ...perating system has no automatic restart policy The following table describes the relationship among the operating system and service processor restart controls OS Automatic reboot restart after crash...

Page 64: ...he system see Determining the Level of Firmware on the System on page 49 General Information on System Firmware Updates All the types of system firmware that can be reprogrammed are updated at the sam...

Page 65: ...System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as root user 2 If the directory tmp fwupdate...

Page 66: ...requires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged user from the service processor main menu select...

Page 67: ...ed bad under the following circumstances v A processor or memory DIMM fails built in self test BIST or power on self test POST during boot as determined by the service processor v A processor or memor...

Page 68: ...System firmware surveillance is automatically enabled during system power on It cannot be disabled by the user If the service processor detects no heartbeats during system IPL for 7 minutes it cycles...

Page 69: ...Processor Reboot Restart Recovery on page 46 If surveillance is selected from the service processor menus that are only available at bootup then surveillance is enabled by default as soon as the syste...

Page 70: ...or message when they do not get the expected response from another modem Therefore even though the paging was successful the error message will cause the service processor to retry continuing to place...

Page 71: ...scribes the configuration for console mirroring v Service processor v Modem connected to one serial port and enabled for incoming calls v Local ASCII terminal connected to the other serial port This l...

Page 72: ...log is coordinated universal time CUT which is also referred to as Greenwich mean time GMT The AIX error log has additional information and time stamps with local time Entering an error number provid...

Page 73: ...ress Indicator Log B0FF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 2 P1 I14 E1 0539 0742 U0 2 P1...

Page 74: ...code areas v Service processor unattended start mode checks To assist fault recovery If unattended start mode is set the service processor automatically reboots the server The service processor does n...

Page 75: ...ssor checks to see if the previous boot attempt failed If the specified number of failures is detected the service processor displays an error code and places an outgoing call to notify an external pa...

Page 76: ...mmands The service processor responds to any command issued by the system processor v Run time surveillance heartbeat monitoring If the device driver is installed and surveillance enabled the service...

Page 77: ...will be lines of text in the form of repeated logos 3 After the banner screen is displayed the POST indicator words memory keyboard network scsi and speaker appear across the bottom of the screen Pre...

Page 78: ...set the password from either the service processor or System Management Services menus After the password is set both the service processor and System Management Services automatically use the same pa...

Page 79: ...Greenwich Mean Time GMT The AIX error log has more information available and time stamps with your local time Remote Initial Program Load Setup This option allows you to enable and set up the remote...

Page 80: ...146 162 2 Server IP Address 9 3 146 171 3 Gateway IP Address 0 0 0 0 4 Subnet Mask 255 255 255 0 X Exit To set an address using this menu do the following 1 Type the number of the selection 1 2 3 or 4...

Page 81: ...5 U0 1 P1 I5 T1 0020357a9105 3 ethernet Integrated U0 1 P1 E1 0060949d7ac5 4 ethernet 2 U0 2 P1 I2 E1 0004ac5e692b 5 token ring 3 U0 2 P1 I3 T1 0004ac634e38 X Exit PRESS ENTER AFTER MAKING A SELECTIO...

Page 82: ...ated U0 1 P1 E1 0060949d7ac5 4 ethernet 2 U0 2 P1 I2 E1 0004ac5e692b 5 token ring 3 U0 2 P1 I3 T1 0004ac634e38 X Exit PRESS ENTER AFTER MAKING A SELECTION After determining which adapter to use to pin...

Page 83: ...nger boots after setting this value access this utility again and increase the value It is also possible that adding disk drives can cause similar symptoms Changing this value changes the surge curren...

Page 84: ...ommand under AIX with the appropriate parameters See the bootlist command in your AIX documentation The AIX Documentation library is available at the following Web address http www 1 ibm com servers a...

Page 85: ...Boot Device 6 Configure 4th Boot Device 7 Configure 5th Boot Device X Exit Display Current Settings Lists the current order of devices in the boot list The following is an example of this screen Curr...

Page 86: ...Name 1 1 Diskette 2 4 Ethernet loc U0 1 P1 I4 E1 3 Token Ring loc U0 1 P1 I5 T1 4 2 SCSI CD ROM loc U0 1 P1 Z1 A1 5 3 SCSI 9100 MB Harddisk loc U0 1 P1 Z1 A5 X Exit OK Prompt Provides access to the o...

Page 87: ...s to the open firmware command prompt Use the open firmware command prompt to set up an adapter that is not configurable with the System Management Services Documentation supplied with an adapter may...

Page 88: ...72 User s Guide...

Page 89: ...stem is captured in NVRAM for your use in fixing the problem The AIX error log and certain SMIT functions are only available when diagnostics are run from the disk drive Consider the following items b...

Page 90: ...been installed and configured After the AIX operating system has been installed all three modes of diagnostics are available v The diagnostics cannot be loaded on a system client from a server if that...

Page 91: ...two other ASCII display terminals commonly used with the system v If you have a TTY terminal other than a 3151 3161 or 3164 attached to the S1 serial port your terminal may have different names for th...

Page 92: ...The 10 setting causes the display screen to go blank if there is no activity for 10 minutes When the system unit sends data or a key is pressed the display screen contents are displayed again Line wr...

Page 93: ...he 8 bit data word byte Stop bit 1 1 1 Places a bit after a data word byte Turnaround character CR CR CR Selects the carriage return CR character as the line turnaround character Interface EIA 232 EIA...

Page 94: ...system unit when the Send key is pressed Insert character Space Space Space A blank character is inserted when the Insert key is pressed Additional Printer Attributes The following printer attributes...

Page 95: ...es diskettes and CD ROMs 4 Turn on the power a When the keyboard indicator appears press the numeric 6 key on the keyboard to load AIX diagnostics from a hard file b Enter any requested passwords c Fo...

Page 96: ...This level of testing on a disk drive might require the use of the varyoff command The diagnostics display menus to allow you to vary off the needed resource Error log analysis is done in concurrent...

Page 97: ...teps to run the online diagnostics in maintenance mode 1 Stop all programs except the AIX operating system if help is needed see the system operator 2 Log on to the AIX operating system as root or sup...

Page 98: ...urn off the system unit 5 Turn on the power a After the keyboard indicator appears press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded b Enter any requested passwords...

Page 99: ...h method is also available to perform a task by using the diag command and the T flag By using the fast path the user can bypass most of the introductory menus to access a particular task The user is...

Page 100: ...Product Data v Display System Environmental Sensors v Display Test Patterns v Download Microcode v Fibre Channel RAID Service Aids v Flash SK NET FDDI Firmware v Format Media v Generic Microcode Downl...

Page 101: ...rvice aid displays the errors and the associated service actions Entries that do not require any service actions are ignored Backup and Restore Media This service aid allows verification of backup med...

Page 102: ...syntax diag c d RAID adapterName T certify l chID A Flag Description I Physical Disk channel ID example 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display A...

Page 103: ...tart always follows a successful reboot When a restart fails and a restart policy is enabled the system attempts to reboot for the maximum number of attempts v Use the O S Defined Restart Policy 1 Yes...

Page 104: ...it is indicated by Modem file currently loaded v Modem file currently loaded on S1 Modem file currently loaded on S2 This is the name of the file that is currently loaded on serial port 1 or serial p...

Page 105: ...ailure This is set to either first or all If the call out policy is set to first call out stops at the first successful call to one of the following numbers in the order listed 1 Service Center 2 Cust...

Page 106: ...his service aid monitors the system for hang conditions that is hardware or software failures that cause operating system inactivity When enabled and surveillance detects operating system inactivity a...

Page 107: ...ble to be deleted then none are listed Disk Maintenance This service aid provides the following functions v Disk to Disk Copy v Display Alter Sector Disk to Disk Copy Notes 1 This service aid cannot b...

Page 108: ...removable media Display Alter Sector This selection allows the user to display and alter information on a disk sector Note Use caution when you use this service aid because inappropriate modification...

Page 109: ...om NVRAM when the system is rebooted from the hard disk LAN or standalone media When booting from Standalone Diagnostics this service aid converts the logged information into a readable format that ca...

Page 110: ...s off v Number of Days Used to Search Error Log This option allows the user to select the number of days for which to search the AIX error log for errors when running the Error Log Analysis The defaul...

Page 111: ...ts file stored in the etc lpp diagnostics data directory s mmddyy Displays all diagnostic result files logged since the date specified a Displays the long version of the Diagnostic Event Log r Display...

Page 112: ...become a critical problem if action is not taken Run diagnostics on sysplanar0 to determine what repair action is needed v Hardware Error The sensor could not be read because of a hardware error Run...

Page 113: ...9004 index 1 usr lpp diagnostics bin uesensor t 9004 i 1 9 4 Return the value of sensor 9004 index 1 usr lpp diagnostics bin uesensor t 9004 i 1 v 2 Display Test Patterns This service aid provides a m...

Page 114: ...CI FC AL Adapter diag c d device_name T download s diskette disk f l latest previous Flag Description d Device name is the name of the adapter f Force the download even if the current level of microco...

Page 115: ...used to update the microcode on any of the disk drives in the array You can run this task from the AIX command line Use the following fastpath command diag T download Update EEPROM This selection is...

Page 116: ...ify 3 Run a second pass of the Erase Disk selection For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern if you use the following procedure 1 Forma...

Page 117: ...le of a physical disk channel ID is 27 where the channel is 2 and the ID is 7 A All disks Optical Media This function formats the optical media attached to a PCI SCSI RAID adapter v Optical Media Init...

Page 118: ...essful Hot Plug Task The Hot Plug Task provides software function for those devices that support hot plug or hot swap capability This includes PCI adapters SCSI devices and some RAID devices The Hot P...

Page 119: ...ction lists all the PCI slots that support hot plug and are occupied The list includes the slot s physical location code and the device name of the resource installed in the slot The adapter must be i...

Page 120: ...ug Manager can be found in the AIX System Management Guide Operating System and Devices This publication is available at the following Web address http www 1 ibm com servers aix library Select Technic...

Page 121: ...is restored Note Be sure that no other host is using the device before you remove it The Configure Added Replaced Devices function runs the configuration manager on the parent adapters that had child...

Page 122: ...ng periodic diagnostics and automatic error log analysis You can select a hardware resource to be tested once a day at a user specified time If the resource cannot be tested because it is busy error l...

Page 123: ...gnostics are run on all selected resources The procedures for running the diagnostics depends on the state of the diagnostics run time options See Display or Change Diagnostic Run Time Options on page...

Page 124: ...er for the exerciser Multiple exercisers can be active The memory exerciser requests as many memory buffers as possible from AIX The exerciser then fills the memory buffers with specified bit patterns...

Page 125: ...vices and cables to the bus ensuring that each one works This service aid works with any valid SCSI bus configuration The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI Add...

Page 126: ...is determined by the size of the trace table Label the diskettes as follows v TRACE x DAT Where x is a sequential diskette number The complete trace table consists of the sequential concatenation of...

Page 127: ...ng normal usage or during a format and certify operation Low availability of spare sectors indicates that the disk needs to be backed up and replaced Formatting the disk does not improve the availabil...

Page 128: ...rovide the image on a backup diskette because the user does not have access to remote file systems or any other files that are on the system If not enough space is available an error is reported stati...

Page 129: ...ed controller v Replace Controller Replaces a controller in the array when required Examples Adapter Microcode Download Command syntax is as follows diag c d deviceName T download B D P Flag Descripti...

Page 130: ...Flag Description l Physical disk channel ID for example 23 Physical Disk Identify Command syntax is as follows diag c d deviceName T identify 7318 Serial Communications Network Server Service Aid Thi...

Page 131: ...agnostics If the Online Diagnostics are installed run them See the operator manual for your type of ASCII terminal to find the key sequences you need in order to respond to the diagnostics v For addit...

Page 132: ...a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced diagnostics are primarily for the service representative th...

Page 133: ...own the system If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal This completes the system verification If you received an SRN report it to...

Page 134: ...118 User s Guide...

Page 135: ...ic programs v The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port v This procedure requires that you select the type of diagnostics you want to...

Page 136: ...s console display problems NO Do the following steps to shut down the system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operat...

Page 137: ...is type of terminal Step 9 The diagnostics loaded correctly Press Enter Is the Function Selection menu displayed NO Go to Step 10 YES Go to Step 11 on page 122 Step 10 There is a problem with the keyb...

Page 138: ...the Action column System Response Action The Diagnostic Mode Selection menu is displayed Select Problem Determination and go to Step 12 The Missing Resource menu is displayed Follow the displayed ins...

Page 139: ...d in the Action column Diagnostic Response Action An SRN is displayed Go to Step 14 The system hangs Report SRN 109 200 The Testing Complete menu and the No trouble was found message is displayed and...

Page 140: ...e Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to Step 7 on page 121 YES Go to Step 9 on page 121 Step 17 The diagnostics did not detect a hardware prob...

Page 141: ...ndicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded 5 Enter requested passwords 6 Follow the instructions to select a console 7 Wait until the diagn...

Page 142: ...have pressed the key soon enough when you were to indicate a Service Mode boot of diagnostic programs If this was the case start over at the beginning of this step If you are sure that you pressed the...

Page 143: ...ontinuously and a beep was heard from the system unit Record error code M0MEM001 and report the problem to the service organization The system stops and the message STARTING SOFTWARE PLEASE WAIT is di...

Page 144: ...code M0KBD002 and report the problem to the service organization Kanji keyboard Identify by the Japanese characters Record error code M0KBD003 and report the problem to the service organization ASCII...

Page 145: ...ed sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on proper disposal of the nickel cadmium batteries in this product please con...

Page 146: ...130 User s Guide...

Page 147: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Page 148: ...132 User s Guide...

Page 149: ...r remains off 4 Bring up the service processor menus See Chapter 3 Using the Service Processor on page 17 5 Set the system name See Privileged User Menus on page 20 6 Enable Surveillance See Service P...

Page 150: ...out to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your server again The operating system answers and offers you the login prompt If these tests...

Page 151: ...are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add t...

Page 152: ...136 User s Guide...

Page 153: ...cessor firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files...

Page 154: ...ine should attach to the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem...

Page 155: ...is recommended you select settings that enable hardware flow control and respond to DTR Note Some older modems do not respond to the X0 or R1 commands Edit out these commands from the modem configurat...

Page 156: ...up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already...

Page 157: ...nged from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during a...

Page 158: ...ronmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known state If your modem communicates correctly with remote users it is probably in c...

Page 159: ...sage NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another Dn setting for your server s modem See your model manual for this informatio...

Page 160: ...terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as...

Page 161: ...s and DOWN Asynchronous operation respectively ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT...

Page 162: ...a compression expect 0 r or OK r n timeout 2 Confirm commands successful send AT SF1 S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect 0 r or OK r n timeout 2 Confirm commands s...

Page 163: ...eout 2 Confirm successful command send AT SF1 S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect 0 r or OK r n timeout 2 Confirm commands successful send ATV0S0 0 r Numeric respo...

Page 164: ...ct with IBM Corp ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E0E0 r Reset to factory defa...

Page 165: ...first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 1 r timeout 60 done page send ATD N R r N pager call center number commas 6sec wait time to enter pa...

Page 166: ...error Handle unexpected modem responses expect 8 r or 7 r or 4 r or 3 r delay 2 done 150 User s Guide...

Page 167: ...o factory defaults Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Ton...

Page 168: ...efaults ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0...

Page 169: ...n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successf...

Page 170: ...estore Profile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Li...

Page 171: ...modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit respon...

Page 172: ...0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm c...

Page 173: ...ay in dialing commands F Reset to default profile Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer...

Page 174: ...esponse send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT FQ0T r Reset to factory defaults ignore 0 r or OK r n timeout 2 Ignore modem response send AT...

Page 175: ...tialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF e...

Page 176: ...120 AT Attention Code Inserts delay in dialing commands F0 Reset Restore profile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit E...

Page 177: ...wn i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT F0Q0T r Reset modem Select profile...

Page 178: ...r OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confi...

Page 179: ...0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response...

Page 180: ...r timeout 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout...

Page 181: ...esponse send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0...

Page 182: ...166 User s Guide...

Page 183: ...D service aid 98 firmware 49 level 49 update 49 firmware updates system 48 flash SK NET FDDI firmware 99 G general user menu 19 H hardware problem determination 119 I I O drawer operator panel display...

Page 184: ...ser compliance statement xi SCSI 109 bus analyzer 109 serial port selection menu 40 snoop setup menu 25 speed setup menu 40 service agent feature 14 service processor boot mode menu 28 call in call ou...

Page 185: ...diagnostic run time options 94 display previous diagnostic results 94 display resource attributes 95 display service hints 95 display software product data 95 display system environmental sensors 96...

Page 186: ...170 User s Guide...

Page 187: ...in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Appli...

Page 188: ...DDRESSEE Information Development Department H6DS 9561 11400 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 189: ......

Page 190: ...IBMR Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber June 2001 SA38 0565 03...

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