IBM DR550 V3.0 Installation, Setup, Operations, And Problem Determination Manual Download

Page: 127 / 128

IBM System Storage DR550

Version 3.0 ------17 March 2006

Page 127

IBM Storage Systems

19.

Reporting a dump (call home)

ttp://publib.boulder.ibm.com/infocenter/eserver/v1r2s/en_US/index.htm

20.

Serial port setup

http://publib.boulder.ibm.com/infocenter/eserver/v1r2s/en_US/index.htm

21. Setting up the service processor to connect to your service provider

http://publib.boulder.ibm.com/infocenter/eserver/v1r2s/en_US/index.htm

22. Configuring call-home and call-in policy

http://publib.boulder.ibm.com/infocenter/eserver/v1r2s/en_US/index.htm

23. Testing the call-home policy

http://publib.boulder.ibm.com/infocenter/eserver/v1r2s/en_US/index.htm

24.

IBM® System StorageTM DR550, IBM System Storage DR550 Express and IBM
TotalStorage® Data Retention 450 Upgrade and Maintenance Guide

http://www-

1.ibm.com/support/docview.wss?rs=1116&context=STYUE4&dc=DB500&q1=ssg1*&u
id=ssg1S1002741&loc=en_US&cs=utf-8&lang=en

25. Managing the DR550 and DR550 Express – an Introductory Guide

http://www-

1.ibm.com/support/docview.wss?rs=1116&context=STYUE4&dc=DB500&q1=ssg1*&uid=ss
g1S1002730&loc=en_US&cs=utf-8&lang=en

Summary of Contents for DR550 V3.0

Page 1: ...06 Page 1 IBM Storage Systems Copyright 2006 by International Business Machines Corporation IBM System StorageTM DR550 V3 0 Installation Setup Operations and Problem Determination Guide P IBM part num...

Page 2: ...Archive Manager API Client 15 DS4000 Storage Manager Version 9 12 65 15 Content Management Applications 16 IBM DB2 Content Manager 16 Other Management Applications 16 DR550 OFFERINGS 18 DR550 Single...

Page 3: ...Node Configurations 43 Setting up the Management Console 44 Userid and Password 44 Changing Server Names 44 Connecting AC Power 47 Configuring the P5 520 Servers 49 User Accounts 49 Connecting to Giga...

Page 4: ...M with Universal Disk Format 104 Recovering from a problem using the Recovery DVD 106 Boot from the Recovery DVD 106 Set and Verify Installation Settings 107 Backing Up the DR550 Data 108 OTHER INFORM...

Page 5: ...0 Version 3 0 17 March 2006 Page 5 IBM Storage Systems Copyright 2006 by International Business Machines Corporation Placing a Service Call 122 DS4000 Service Alert Notification 124 REFERENCES 126 UPD...

Page 6: ...s well as automatically enforce data retention policies Using policy based management data can be stored indefinitely can be expired based on a retention event or have a predetermined expiration date...

Page 7: ...ch rack mounted server The P5 520 is configured as a 2 core system with 1 9 GHz processors The total system memory installed is 1024 MB The P5 520 includes six hot plug PCI X slots an integrated dual...

Page 8: ...urposes only no changes should be made in these connections 2 serial ports RS232 o These are not used with DR550 2 USB ports o One of these is used to connect to the keyboard and mouse the other port...

Page 9: ...h only and the Netbay LCM switch This is packaged as a 1U kit and is mounted in the rack along with the other DR550 components The Netbay LCM Switch is mounted in the same rack space located behind th...

Page 10: ...witches are used to interconnect both P5 520 servers with the DS4100s to create a SAN dual node configurations Tape attachment such as the 3592 TS1120 or LTO can be done using the additional ports on...

Page 11: ...nged To gain access to the switches via the IP network you will need to provide Ethernet cables and ports on your existing Ethernet network Once the connections have been made then you can connect to...

Page 12: ...Gen 3 or 3592 drives with WORM cartridges are recommended ports 5 7 are available to connect to tape drives Zones 4 5 are configured for use with data replication DS4100 enhanced remote volume mirror...

Page 13: ...tions the ports used to connect the switches are not included in the zones for remote mirroring 2005 B16 1 0 2 3 4 5 6 7 9131 52A Slot 5 Slot 4 DS4100 Zone 1 Zone 2 Zone 3 Slot 1 Zone 4 9 8 10 Connect...

Page 14: ...the health of the other cluster node If the passive standby node detects no heartbeats from the active node the active node is considered as failed and HACMP is designed to automatically transfer reso...

Page 15: ...calls the System Storage Archive Manager SSAM archive API Client to store retrieve and communicate retention criteria to the SSAM server The SSAM API Client must be installed on the application or mid...

Page 16: ...st of ownership and deliver new powerful information and services to customers partners and employees where and when needed It is comprised of two core repository products that are integrated with Sys...

Page 17: ...V5 OpenText formerly IXOS Princeton Softech Active Archive Solution for PeopleSoft for Siebel for Oracle Saperion SER Solutions Symantec Enterprise Vault formerly KVS Waters Creon Labs NuGenesis Wind...

Page 18: ...d not be modified in any way as part of the initial order IBM s eConfig tool should be used to review any changes in the official configurations Other configurations are also available Product Descrip...

Page 19: ...9 GHz POWER5 Processor Card 36MB 1 L3 Cache 9300 Language Group Specify US English 1 5608 ARM IBM System Storage Archive Manager 1 3868 Per Terabytes with 1 Year SW Maintenance 6 5608 AR2 TS ARM 1 Yr...

Page 20: ...0 Meter Rack Black 2 6580 Optional Rack Security Kit 1 7188 Power Dist Unit Side Mount Universal UTG0247 Connector 1 9188 Power Dist Unit Specify Base Side Mount Universal UTG0247 Connector 1 9300 US...

Page 21: ...l order IBM s eConfig tool should be used to review the official configurations and any changes that have been implemented Product Description Qty Management Console 7310 CR3 7310 CR3 Rack mounted Har...

Page 22: ...Processor Card 36MB 1 L3 Cache 9300 Language Group Specify US English 1 5608 ARM IBM System Storage Archive Manager 1 3868 Per Terabytes with 1 Year SW Maintenance 1 5608 AR2 TS ARM 1 Yr Maint 3908 P...

Page 23: ...M Rack mount Drawer Bezel and Hardware 1 7320 One Processor Entitlement for Processor 2 Feature 8330 7877 Media Backplane Card 1 8330 2 way 1 9 GHz POWER5 Processor Card 36MB 1 L3 Cache 9300 Language...

Page 24: ...1 0233 Rack Content Specify 7316 TF3 1 EIA 1 0234 Rack Content Specify 1710 10U 3 EIA 1 0247 Rack Content Specify 7310 CR2 1 EIA 1 0248 Rack Content Specify 1 EIA 2 0254 Rack Content Specify 1724 100...

Page 25: ...er If you view the LUN id from AIX it will be displayed as a hexadecimal address For 5 6 TB System single or dual node configurations LUN size LUN ID Hdisk on AIX Logical Volume File System VG Name 2...

Page 26: ...glv10 600 GB 13 hdisk15 tsmstglv11 2035 GB 14 hdisk16 tsmstglv12 2035 GB 15 hdisk17 tsmstglv13 600 GB 16 hdisk18 tsmstglv14 2035 GB 17 hdisk19 tsmstglv15 2035 GB 18 hdisk20 tsmstglv16 600 GB 19 hdisk2...

Page 27: ...stglv37 600 GB 40 hdisk42 tsmstglv38 2035 GB 41 hdisk43 tsmstglv39 2035 GB 42 hdisk44 tsmstglv40 600 GB 43 hdisk45 tsmstglv41 2035 GB 44 hdisk46 tsmstglv42 2035 GB 45 hdisk47 tsmstglv43 600 GB 46 hdis...

Page 28: ...ical volume for the SSAM database and a 15 GB logical volume for the SSAM log has been preconfigured For the 44 8 and 89 6 TB configurations a 400 GB logical volume for the SSAM database and 15 GB log...

Page 29: ...e manuals Monitoring Disk Volumes Monitor the status of the volumes for the Tivoli Storage database recovery log and the ARCHIVEPOOL storage pool If any volumes have a status of Offline or Stale you m...

Page 30: ...signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or s...

Page 31: ...single phase power service feeds 2 feeds for 5 6 11 2 and 22 4 TB configurations both dual engine and single engine configurations 4 feeds for 89 6 TB configurations Each feed of a pair are recommende...

Page 32: ...aced into its location on the floor lock each caster by tightening the locking screw See the following illustration for the locking screw location Remove all of the tape and packing materials from the...

Page 33: ...r is sufficient to meet the requirements for the installation To attach the rack to a concrete floor do the following 1 Put the rack in its predetermined location and tighten the locking screws on the...

Page 34: ...Isolator Bushing 4 Thick Washer 5 Spacer 6 Jam Nut 7 Leveling Foot 8 Mounting Plate 9 Threaded Hole Used to secure the rack to mounting plate 10 Anchor Bolt Hole 11 Traced Pattern Pattern to be traced...

Page 35: ...the front rack mounting plate to the concrete floor 24 Position the rear mounting plate over the concrete anchors 25 Securely bolt the rear rack mounting plate to the concrete floor Note The size of...

Page 36: ...ng plates Refer to the following illustration when reviewing the contents of the hardware mounting kit The mounting hardware kit contains the following a 4 Rack mounting bolts b 4 Thin washers c 8 Pla...

Page 37: ...e locations selected at the rear of the rack are accessible 23 Drill pass through holes in the raised floor panel The pass through holes allow the anchor bolts to be inserted into the rack mounting pl...

Page 38: ...n If you are installing a suite of racks do the following 1 If they are installed remove the side panels from each rack To remove the side panels a Lift the two panel release tabs up See the following...

Page 39: ...th a Raised Floor as appropriate in the 7014 Series Model T00 and Model T42 System Rack Installation Guide SA38 0641 17 If the rack does not have a front door install the top left and right trim panel...

Page 40: ...r Rack EIA Device Connector RACK2 EIA1 DS4100_2 Ctrl_A Host 1 RACK1 EIA17 SAN Switch_1 Port_3 RACK2 EIA1 DS4100_2 Ctrl_B Host 1 RACK1 EIA23 SAN Switch_2 Port_3 RACK2 EIA1 DS4100_2 Ctrl_A Ethernet RACK...

Page 41: ...6 IN O U T IN O U T IN O U T IN O U T IN O U T E X P 1 0 0_ 2 7 IN O U T IN O U T D R S _ E n g in e _ 2 1 2 3 4 5 6 A B Cabling to the customer s Ethernet IP Network The DR550 provides for connecting...

Page 42: ...2 2 Port 10 100 1000 Ethernet TX PCI X Adapter Slot 3 2 Gb Fibre channel Adapter Slot 4 DS4100 2 Gb Fibre Channel Adapter Slot 5 DS4100 2 Gb Fibre Channel Adapter Slot 1 tape S in g le N o d e G ig a...

Page 43: ...itch2 will carry the network traffic to the DR550 when there is a network failure associated with connections to Switch1 All gigabit Ethernet connections are to use fiber optic cabling Dual Node 10 10...

Page 44: ...t Ethernet SX PCI X Adapter Slot 3 2 Gb Fibre channel Adapter Slot 4 DS4100 2 Gb Fibre Channel Adapter Slot 5 DS4100 2 Gb Fibre Channel Adapter Slot 1 tape Pwr GXT135p Graphics Adapter Slot 2 2 Port G...

Page 45: ...it but Num Lock will no longer be activated for Server A You can resolve this by pressing Num Lock twice to reset or avoid it by either using your mouse or the number set on the main part of your keyb...

Page 46: ...8 Pwr GXT135p Graphics Adapter Slot 2 2 Port 10 100 1000 Ethernet TX PCI X Adapter Slot 3 2 Gb Fibre channel Adapter Slot 4 2 Gb Fibre Channel Adapter Slot 5 As an option you can attach an external mo...

Page 47: ...et that the rack will plug into To the circuit breaker switch attach tag S229 0237 which reads Do Not Operate Note All measurements are made with the receptacle face plate in the normal installed posi...

Page 48: ...witch in the OFF position The SAN Switch one in the single node configuration or two in the dual node configuration do not have an AC switch and thus will be powered up as soon as the rails become ene...

Page 49: ...tain accounts No remote access with authority to make changes Login Login with secure shell ssh is required for the AIX accounts dr550 dr550adm ibmce and root User Accounts The following user accounts...

Page 50: ...ode System P5 520 Server The System Storage DR550 single node configuration consists of a single P5 520 server No cluster configuration is included It is important to understand how the single node co...

Page 51: ...tape The following table shows the IP addresses associated with the server storage and customer network Please note that some addresses may need to be changed while others should not be changed IP Ad...

Page 52: ...he server storage and customer network Please note that some addresses may need to be changed while others should not be changed IP Address IP Description Device Configuration Need DRS_Engine_1 192 16...

Page 53: ...guration steps Most settings are done using the System Management Interface Tool SMIT of AIX SMIT is an interactive interface application designed to simplify system management tasks We start SMIT on...

Page 54: ...his address do not change addresses not listed in the table above or any words in the etc hosts file Custom made etc hosts file on drs_engine excerpt 127 0 0 1 loopback localhost loopback lo0 name add...

Page 55: ...o node cluster using HACMP in an active passive mode It has been configured for automatic failover with the primary node being drs_engine1 Once the primary node has been recovered then fall back will...

Page 56: ...you must change the IP network addresses set at the factory to conform to your IP network address schema This results in one task the setting of IP addresses for multiple adapters Connecting to Gigabi...

Page 57: ...23 192 168 5 26 192 168 4 24 192 168 2 11 HACMP standby connection 192 168 1 23 HACMP boot connection Pwr GXT135p Graphics Adapter Slot 2 2 Port Gigabit Ethernet SX PCI X Adapter Slot 3 2 Gb Fibre ch...

Page 58: ...00 1000 T6 HMC1 HMC2 System board 10 100 1000 T5 USB0 T7 USB1 T8 192 168 4 103 192 168 4 101 192 168 5 25 192 168 4 23 192 168 4 24 192 168 5 26 192 168 2 11 HACMP standby connection 192 168 1 23 HACM...

Page 59: ...ted console is not working the serial port on the front of each P5 520 server is available for connection to a TTY terminal provided by the customer The console works best with a physical ASCII termin...

Page 60: ...We start SMIT on the AIX command line prompt by typing smitty The smitty command displays a hierarchy of menus that can lead to interactive dialogues SMIT builds and runs commands as directed by the...

Page 61: ...ode or on both nodes in the cluster by executing the C SPOC usr es sbin cluster sbin cl_clstop command on one of the cluster nodes When stopping multiple nodes C SPOC stops them sequentially not in pa...

Page 62: ...e appropriate line A pop up windows Shutdown Mode appears Select the shutdown mode and press Enter The selected shutdown mode refers to the following types of shutdown graceful Shut down after the usr...

Page 63: ...age in the upper left corner If not you have to analyze the given messages at the same window fix the problem and start the process again If the stop operation fails check the C SPOC utility log file...

Page 64: ...51 122 drs_cluster_svc 100 100 51 121 drs_engine1_boot drs_engine1 en0 100 100 52 110 drs_engine1_stdby drs_engine1 en1 Engine 2 100 100 51 123 drs_engine2_boot drs_engine2 en0 100 100 52 111 drs_engi...

Page 65: ...editors we suppose you use xedit an X window based editor For the latter you first need to start an X session Start the X session with the AIX command startx see startx manpages for details by issuing...

Page 66: ...0 ms 64 bytes from 100 100 51 123 icmp_seq 1 ttl 255 time 0 ms 64 bytes from 100 100 51 123 icmp_seq 2 ttl 255 time 0 ms C 100 100 51 123 PING Statistics 3 packets transmitted 3 packets received 0 pa...

Page 67: ...ether_01 and verify that the correct netmask for your network is presented in the Netmask field Change the Enable IP Address Takeover via IP Aliases field to No you can use the Tab key or select with...

Page 68: ...uting the C SPOC usr es sbin cluster sbin cl_rc cluster command on one of the cluster nodes Tip Because the DR550 is running a two node HACMP cluster to start only one of the both nodes is not a usual...

Page 69: ...essage at the end of the process 6 When command execution completes and HACMP Cluster Services are started on all nodes specified SMIT displays a command status window It should display an OK message...

Page 70: ...cess id PID 9 Quit the SMIT session Press F10 or ESC 0 Tip The HACMP cluster will automatically start the IBM System Storage Archive Manager server Depending on your DR550 configuration it may take se...

Page 71: ...using the Prt Scr key On the second P5 520 server drs_engine2 replace the value in the usr tivoli tsm client ba bin dsm sys file for the tcpserveraddress with your new HACMP cluster service address W...

Page 72: ...The primary information saved in a cluster snapshot is the data stored in the HACMP Configuration Database classes such as HACMPcluster HACMPnode HACMPnetwork HACMP daemons This is the information us...

Page 73: ...Extended Configuration Snapshot Configuration Apply a Cluster Snapshot and press Enter SMIT displays the Cluster Snapshot to Apply panel containing a list of all the cluster snapshots that exist in t...

Page 74: ...B No DS4100 based data replication is currently available for the 89 6 TB configurations or for configurations that extend beyond 44 8 TB Remote mirroring requires feature code 7355 to be installed on...

Page 75: ...ed remote volume mirroring Per IBM recommendations the ports used to connect the switches are not included in the zones for remote mirroring 2005_1 RACK1 EIA 17 1 0 2 3 4 5 6 7 Engine Slot 5 Slot 4 DS...

Page 76: ...tion before installing and using RVM Here are a couple of RVM related questions you may want to ask yourself before installing and using RVM This list is just some examples and is not complete Each ad...

Page 77: ...configuration This connection is shown in the diagrams below Port 10 has been configured in the factory as an e port or ISL port The cable or cables used between the primary and secondary sites are t...

Page 78: ...atically then disable auto start of the SSAM server using the following commands execute rmitab autoserv command at AIX prompt as root id and disable varyon volume groups execute chvg a n volume group...

Page 79: ...isk3 o varyonvg y TSMDbBkup hdisk4 o varyonvg y TSMStg hdisk5 5 Issue the following mount commands o mount tsm o mount tsmDb o mount tsmLog o mount tsmdbbkup 6 Change directories using the following c...

Page 80: ...0 operational at the secondary site All new updates will be coming to this site The decision that was made prior to this determines if the current secondary site becomes the new primary site or takes...

Page 81: ...t side of the screen click the HMC Users icon In the HMC Management HMC Users area the area on the right side of the screen click on Manage HMC Users and Access Select root so that the User ID is high...

Page 82: ...ccounts admin hacmpadm will be changed within the IBM System Storage Archive Manager server Use the IBM System Storage Archive Manager administrative command line and type a command or use the Web adm...

Page 85: ...network interface failure events can occur in HACMP configurations using switched networks if the networks and the Ethernet switches are incorrectly defined or configured Follow these guidelines when...

Page 86: ...components The clstat utility reports whether the cluster is up down or unstable It also reports whether a node is up down joining leaving or reconfiguring and the number of nodes in the cluster For e...

Page 87: ...or each IBM eServer p5 520 server Connection between your company and your service provider This connection is the one that enables you to report hardware problems and other server information to your...

Page 88: ...Modem tab check the Allow dialing using the local modem Click on Modem Configuration and fill out or select the fields in the upcoming Customize Modem Settings window Click OK to configure the modem...

Page 89: ...ation Click Add to save the phone number and to close the Add Phone Number window You can use the Test button now to test the configured connection but it is recommended that you test after the entire...

Page 90: ...cate any information about your company s service history which may help solve a problem more quickly Use the Remote Support application on the HMC to specify your contact and account information To s...

Page 91: ...nication is restored between the HMC and the managed system that you want the HMC to wait before considering that a recovery is successful The recommended length of time is 2 minutes Number of minutes...

Page 92: ...following Hardware problem information Information about system characteristics such as hardware and software inventory and current fix levels Information about system resources such as disk use Perfo...

Page 93: ...Registration web site On the registration web site you create an IBM ID for each of the people you want to have access to the information that Electronic Service Agent shares with IBM You must associa...

Page 94: ...Navigation Area open Service Applications 2 Select Remote Support 3 Select Customize Outbound Connectivity 4 Select the Local Modem tab as the type of outbound connectivity 5 Click Test 6 In the new...

Page 95: ...pile a management information base MIB file on the designated network management station NMS The NMS is the workstation where your network management service is running For example this can be an IBM...

Page 96: ...hown in Error Reference source not found The sender s e mail address is displayed on every mail message that is sent to the configured e mail alert destination If you do not specify an SMTP server nam...

Page 97: ...Business Machines Corporation 3 Click the Add button when ready The selected e mail address is now listed in the Configured e mail addresses list box From there you can select this address whenever yo...

Page 98: ...ert destination 1 Select the SNMP tab from the Edit Alert Destinations menu screen at the DS4000 Storage Manager client Enterprise Management window 2 Enter the SNMP community name in the appropriate...

Page 99: ...ice to IBM Service Alert Readme Document excerpts DS4000 Service Alert hereafter called Service Alert is a feature of the IBM TotalStorage DS4000 Storage Manager that monitors system health and automa...

Page 100: ...No extraneous data is allowed blanks commas and so on in the label unless specified Labels are not case sensitive The Title field of the userdata txt file must always be IBM FAStT Product The rest of...

Page 101: ...node ID as referenced by the customer IMPORTANT No extra characters are allowed before the separator The following is an example of a new storage subsystem name 1724100 23A1234 IBM_Eng 5 Click OK to s...

Page 102: ...ibm com For North America locations callhome1 de ibm com For South and Central America and Caribbean Island locations callhome1 de ibm com 3 Click Add 4 Click OK After you add the e mail address you s...

Page 103: ...is created just to use for HACMP cluster stop services and not meant to use as an admin account It has operator authority You can change the password perhaps in accordance with your site security gui...

Page 104: ...the following procedures to create a recovery DVD for the AIX server s Creating a Root Volume Group Backup on DVD RAM with Universal Disk Format To create a root volume group backup on DVD RAM with UD...

Page 105: ...backup DVD If you intend to use an Install bundle file enter the full path name to the bundle file The mkdvd command copies the file into the DVD file system You must have the bundle file already spec...

Page 106: ...es tape drives DVD drives and terminals are turned on Only the DVD RAM drive from which you will install AIX should contain the installation media 3 Power on the system 4 When the system beeps twice p...

Page 107: ...all type 1 in the Choice field and press Enter Installation and Settings Either type 0 and press Enter to install with current settings or type the number of the setting you want to change and press E...

Page 108: ...Among the installation options available to you in AIX 5 2 you can Change the desktop application Enable or disable the Trusted Computing Base option Enable or disable the Controlled Access Protection...

Page 109: ...Machines Corporation setup per the instructions in this chapter There are several options that can be used to backup the data Please review this chapter along with the chapter in the DR550 redbook on...

Page 110: ...ing table lists estimates for each of the dual node configurations Configuration Weight kg Weight lb Kilowatts BTUs 5 6 TB 404 889 1 8 6615 11 2 TB 444 977 2 2 7703 22 4 TB 524 1153 3 0 9879 44 8 TB 6...

Page 111: ...88 4 lb Operating Environment Temperature 10 35 degrees C 50 95 degrees F at 0 914 m 0 3000 ft 10 32 degrees C 50 90 degrees F at 914 2 133 m 3 000 7 000 ft Relative humidity 8 to 80 Electrical Power...

Page 112: ...h 635 mm to 730 mm 29 0 in to 44 8 74 in Height closed 43 0 mm 1 7 in Height opened 410 mm 16 1 in Weight 12 8 kg 44 8 2 lbs LCD Panel Size 432 mm 17 in diagonal 337 92 H x 270 34 mm V 13 3 in x 10 6...

Page 113: ...2006 by International Business Machines Corporation Lost Key Replacement Should you lose the keys 2 keys are included in the initial shipment please contact the IBM Rochester Hotline for assistance Th...

Page 114: ...within 25 meters If you need something longer the cable can be purchased from other suppliers The fiber cable must be 50 0 125 micrometers for distances up to 300 meters or 62 5 125 micrometers for di...

Page 115: ...these drives placed within a tape library such as the IBM 3584 IBM s other tape solutions can also be attached in the same manner Each port 5 7 on the Switch_1 within the DR550 is connected to port 1...

Page 116: ...hat a file must remain in a storage pool before the file becomes eligible for migration from the storage pool The server counts the number of days from the day that the file was stored in the storage...

Page 117: ...Machines Corporation Specifies that the server stops migration when no eligible files remain to be migrated even before reaching the low migration threshold The server does not migrate files unless t...

Page 118: ...LED is lit on an EXP100 or the Attention LED is lit on the P5 520s Once isolated use the Problem Determination tools and information that is provided for that product that is indicating a problem 2 W...

Page 119: ...of Failure 3 How was the problem detected Does the problem existing on multiple machines Was the error detected by a user Was the error detected by the system Which management interface exhibited the...

Page 120: ...available from http publib16 boulder ibm com pseries en_US infocenter bas e DR550 SAN 2005 B16 Switch problems IBM TotalStorage SAN Switch 2005 Model B16 Installation Service and User s Guide GC26 775...

Page 121: ...bajmst pdf DS4000 Storage Manager Copy Services User s Guide filename is dbajmst pdf DS4000 Storage Manager Hardware Maintenance Manual and Problem Determination Guide filename is hpd2 pdf AIX AIX 5L...

Page 122: ...hardware related contact IBM Service using the appropriate number When the call screening process begins select the Hardware option option 1 select Place a Service Request option 1 Select that you KN...

Page 123: ...responsibility to update this information IBM products are warranted according to the terms and conditions of the agreements e g IBM Customer Agreement Statement of Limited Warranty International Pro...

Page 124: ...company product and service names may be trademarks or service marks of others DS4000 Service Alert Notification This information was developed for products and services offered in the U S A and othe...

Page 125: ...may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new ed...

Page 126: ...e web at http www 1 ibm com support docview wss rs 593 uid psg1MIGR 53857 loc en_US 7 IBM TotalStorage DS4000 Storage Manager Version 8 4x Installation and Support Guide for AIX HP UX and Solaris whic...

Page 127: ...dex htm 22 Configuring call home and call in policy http publib boulder ibm com infocenter eserver v1r2s en_US index htm 23 Testing the call home policy http publib boulder ibm com infocenter eserver...

Page 128: ...s Copyright 2006 by International Business Machines Corporation Updates To This Guide Updates to this guide will be made as warranted and can be downloaded from the web at HTTP WWW STORAGE IBM COM DIS...

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