IBM Aptiva, Reference Manual

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How and when do I purchase additional support?
3-incident pack. The 3-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. This option is payable
only by credit card. The 3-incident pack expires one year
from the date of purchase.
10-incident pack. The 10-incident pack allows you to
purchase a block of problem resolutions at a discount
from the single incident price. This option is payable
only by credit card. The 10-incident pack expires one
year from the date of purchase.
An incident is a request for telephone assistance about
a single question or problem. An incident may involve
multiple conversations or actions which may include
(but are not limited to):
• your initial request
• research by IBM
•
a call back from IBM to you.
Requests for assistance on multiple questions or
problems will be considered as multiple incidents.
To order additional support packages.
• In the United States, call 1-919-517-2800.
• In Canada, call 1-800-565-3344 (excluding holidays).
• Use the following part numbers when you call:
US Part Number Canadian Part Number
single incident 2419720 EPCS1
3-incident pack 2419721 EPCS3
10-incident pack 2419722 EPCS10
66xarg.book : 66xach5.fm Page 92 Tuesday, June 30, 1998 10:18 AM