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IBM AnyPlace 4836, Planning, Installation And Service Manual

The IBM AnyPlace 4836 is a versatile and reliable point-of-sale terminal designed for retail environments. Ensure seamless installation and maintenance by downloading the Planning, Installation And Service Manual for free from manualshive.com. This comprehensive manual will guide you through the setup and maintenance of your device.

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Chapter

 

4.

 

Removing

 

and

 

replacing

 

FRUs

 

Reviewing

 

the

 

IBM

 

4836

 

assembly

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 27

 

Before

 

you

 

begin

  

.

 

.

 

.

 

.

 

.

 

.

 

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.

 

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.

 

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.

 

.

 

.

 

.

 

.

 

. 28

 

Removing

 

the

 

back

 

cover

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 28

 

Removing

 

the

 

scanner

 

and

 

scanner

 

window

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 29

 

Removing

 

the

 

cable

 

covers

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 29

 

Removing

 

the

 

main

 

shield

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 30

 

Removing

 

the

 

wireless

 

card

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 31

 

Locating

 

and

 

resetting

 

the

 

CMOS

 

jumper

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 32

 

Removing

 

the

 

memory

 

card

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 33

 

Removing

 

the

 

hard

 

drive

 

fan

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 33

 

Changing

 

the

 

battery

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 34

 

Removing

 

the

 

heat

 

sink

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 35

 

Removing

 

the

 

processor

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 36

 

Removing

 

the

 

hard

 

disk

 

drive

 

and

 

bracket

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 36

 

Removing

 

the

 

speakers

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 37

 

Removing

 

the

 

system

 

board

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 38

 

Removing

 

the

 

control

 

card

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 39

 

Removing

 

the

 

control

 

buttons

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 39

 

Removing

 

the

 

front

 

panel

 

card

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 40

 

Removing

 

the

 

backlight

 

inverter

 

card

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 41

 

Removing

 

the

 

LCD

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 42

 

Replacing

 

the

 

front

 

bezel

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 44

 

Removing

 

the

 

mounting

 

stand

 

cover

 

set

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 45

 

Removing

 

the

 

volume

 

control

 

card

 

(Model

 

13V

 

only)

  

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

.

 

. 46

Note:

  

Procedures

 

in

 

this

 

section

 

should

 

be

 

performed

 

by

 

qualified

 

service

 

personnel.

 

Reviewing

 

the

 

IBM

 

4836

 

assembly

 

Figure

 

15

 

on

 

page

 

28

 

summarizes

 

the

 

field

 

replaceable

 

parts

 

of

 

the

 

IBM

 

4836

 

assembly.

 

The

 

part

 

number

 

associated

 

with

 

each

 

FRU

 

is

 

located

 

in

 

Appendix

 

A,

 

“Field-replaceable

 

units.”

 

 

©

 

Copyright

 

IBM

 

Corp.

 

2005

 

27

Summary of Contents for AnyPlace 4836

Page 1: ...Anyplace Kiosk 4836 Planning Installation and Service Guide GA27 4347 00...

Page 2: ......

Page 3: ...Anyplace Kiosk 4836 Planning Installation and Service Guide GA27 4347 00...

Page 4: ...your IBM representative or the IBM branch office that serves your locality Publications are not stocked at the address given below A form for reader s comments is also provided at the back of this pu...

Page 5: ...e covers 9 Retaining the cables 10 Installing the options 10 Installing the upgrade options 13 Mounting instructions 14 Powering on 16 Chapter 3 Mounting the IBM Anyplace Kiosk to the wall 17 Mounting...

Page 6: ...ng Table top stand 54 Power cords 56 Appendix B Product dimensions 57 12 inch models 57 15 inch models 58 Appendix C Notices 59 Electronic emission notices 60 Japanese power line harmonics compliance...

Page 7: ...embly 28 16 Removing the back covers 29 17 Removing the main shield 30 18 Removing the wireless card 31 19 Location of the CMOS jumper 32 20 Removing the hard drive fan 33 21 View of battery and heats...

Page 8: ...vi Anyplace Kiosk 4836...

Page 9: ...Anyplace Kiosk hardware options 3 4 Environmental requirements 4 5 Power usage 5 6 Connector location 9 7 Securing the wood support to the wood studs using lag screws 21 8 Securing the wall mounting p...

Page 10: ...viii Anyplace Kiosk 4836...

Page 11: ...information v Appendix D Safety information provides safety information for all common languages Throughout this guide the term 4836 and IBM 4836 refer to the IBM Anyplace Kiosk Who should read this g...

Page 12: ...have any comments about this book fill out one of the forms at the back of this book and return it by mail or by giving it to an IBM representative If applicable include a reference to the specific lo...

Page 13: ...the accessibility features v All controls are located on the front of the machine in easy reach v Industry standard serial and USB ports allow alternative I O devices v Manuals are available in PDF f...

Page 14: ...xii Anyplace Kiosk 4836...

Page 15: ...cycling their IT products Information about these product recycling offerings can be found on IBM s internet site at the following URL www ibm com ibm environment products prp shtml Disposal of IT pro...

Page 16: ...xiv Anyplace Kiosk 4836...

Page 17: ...he typical configuration does not contain a keyboard or mouse because all input is through the touch screen The IBM 4836 contains the following key attributes v 12 800 x 600 or 15 1024 x 768 dual bulb...

Page 18: ...d weight by model Characteristics Model 132 and 13V Model 135 Options Height 295 mm 11 6 in 340 mm 13 4 in Scanner 13 mm 5 in Width 319 mm 12 5 in 383 mm 15 1 in MSR 45 mm 1 8 in Depth 72 mm 2 8 in 72...

Page 19: ...lt or swivel capability Table mount This mount allows the monitor to tilt up and down and rest on a table top The screw hole allows you to secure it to the table Compatible with VESA standard This mou...

Page 20: ...humidity and temperature limits for the Anyplace Kiosk Table 4 Environmental requirements Temperature dry bulb Maximum temperature wet bulb Relative humidity Operating 5 to 40 C 41 to 104 F 27 C 81 F...

Page 21: ...On maximum 120W Input voltage and current 100 240 V 50 60 Hz 1 4A max Input to power supply Calling for service When you call IBM for warranty information or service be sure to have the following inf...

Page 22: ...6 Anyplace Kiosk 4836...

Page 23: ...stalling the upgrade options 13 Installing a hard drive 13 Installing additional memory 13 Mounting instructions 14 Table top mount 15 Wall mount 15 Powering on 16 Installing the control button cover...

Page 24: ...e holes allow for the standard M4 X 10 mm screws specified by the VESA standard F Tapped holes that allow the attachment and display of marques announcements sales promotions and other information Not...

Page 25: ...see Table top mount on page 15 or wall see Wall mount on page 15 or the third party mount instructions 4 Install the optional MSR 5 Power on the IBM 4836 See Powering on on page 16 Opening the cable...

Page 26: ...cable just outside the cable cover as shown in A in Figure 4 Note Ensure that the cable tie is tight and does not move 3 Open the cable covers B in Figure 4 4 Place the cables with the cable ties ins...

Page 27: ...d slide into position 6 Secure in place by inserting the screw A Note For best scanning results hold the object to be scanned 2 to 4 inches away from the scanner Installing the MSR Note Install the MS...

Page 28: ...tor 5 Lay the grounding strap against the bottom of the opening in the metal shield the door will then clamp the strap into place Note A in Figure 7 shows the grounding strap which is folded for the 1...

Page 29: ...o remove the HDD door A See Figure 8 3 Locate the slot and brackets and insert the hard drive B Note Note the optional wireless card C If ordered this card is installed at the factory For removal and...

Page 30: ...an angle with the connector end down 4 Rotate the outer edge of the memory card downward until it snaps into place Note You must remove the back cover if you are replacing both memory modules Mounting...

Page 31: ...crews 6 Install the base cover A and the arm cover B 7 Place the IBM 4836 unit in the desired location and retain the cables see Retaining the cables on page 10 Note You can bolt the unit to the count...

Page 32: ...power adapter into the 4836 2 Plug the power adapter into an electrical outlet 3 Power on the IBM 4836 using the power switch see A in Figure 11 The 4836 power light emitting diode LED will initially...

Page 33: ...te Before mounting the wall mount plate ensure that you are following all applicable building and electric codes When mounting ensure that you have enough room for adequate viewing ventilation and acc...

Page 34: ...urface The best mounting surface is a standard countertop cabinet table or other structure that is minimally the width and length of the unit This recommendation reduces the risk that someone may acci...

Page 35: ...he unit can be routed either through the wall behind the unit or out the bottom of the rear cover Note Wall mount plate is not drawn to scale 98 mm 3 87 in 186 6 mm 7 37 in 200 mm 7 87 in 35 mm 1 37 i...

Page 36: ...the installer must make the final judgment as to the suitability of the existing wall material to determine if additional bracing or supports are required Attaching the wall mount plate involves makin...

Page 37: ...lling a hole Do not use soap or other lubricant on the screws during installation The wood support material should be either solid wood or plywood After installation of the support you can replace and...

Page 38: ...drywall toggle bolt and plastic toggle bolt Use two wood screws A as shown in Table 8 to attach the wall mount plate to the stud Install the Wood Screws directly into the center of the stud without p...

Page 39: ...er one or more screw holes This addition allows the wall mount plate to be mounted without warping it Use a bubble level to assure that you mount the wall mount plate squarely Use four concrete anchor...

Page 40: ...25 in minimum Note Fastener has a high low thread that cuts its own threads Self Drilling Drywall Anchor Screw size 8 or 4 mm nominal thread diameter Types E Z Anchor 50 22 kg pullout rating or Cobra...

Page 41: ...inal thread diameter Note Toggle size is dependent on wall board thickness Lag screw Screw size 6 3 mm 1 4 in or nominal thread diameter Length 2 5 in or 60 mm minimum Self Drilling Drywall Toggle Bol...

Page 42: ...26 Anyplace Kiosk 4836...

Page 43: ...d bracket 36 Removing the speakers 37 Removing the system board 38 Removing the control card 39 Removing the control buttons 39 Removing the front panel card 40 Removing the backlight inverter card 41...

Page 44: ...he IBM 4836 face down on a sturdy surface 2 If installed remove the MSR and scanner Memory door Speaker Scanner asm Scanner window Speaker Heatsink Memory Front panel card Control panel cable Control...

Page 45: ...verse the steps described in Installing the scanner on page 11 To remove the scanner window 1 Using a small screwdriver pry out the scanner window 2 To replace place the window in the correct position...

Page 46: ...back cover on page 28 2 See Figure 17 and locate the main shield B that is attached to the back cover C 3 Remove the three screws A holding the shield and lift to remove 4 To replace reverse these pr...

Page 47: ...the antenna connectors upward to disconnect noting the AUX and MAIN labels B and C on the cables Note Take care not to crimp these cables 4 Locate and press outward on the card brackets to unlock 5 Li...

Page 48: ...moving the back cover on page 28 2 Locate the blue CMOS jumper on the main planar assembly See Figure 19 The jumper is located near the hard drive and beside the radio card 3 Remove the jumper from th...

Page 49: ...rive fan follow these steps 1 Remove the back cover as described in Removing the back cover on page 28 2 Detach the fan connector C in Figure 20 from the system board 3 Using a Philips screwdriver rem...

Page 50: ...Locate the battery on the main planar assembly B in Figure 21 3 Using your finger press on one of the tabs holding the battery coin and the battery pops out 4 To replace the battery align the battery...

Page 51: ...retaining the heat sink and remove Note To replace the processor go to Removing the processor on page 36 To replace the heat sink follow these steps 1 Place the heat sink on the alignment pin B such...

Page 52: ...edures Removing the hard disk drive and bracket Follow these steps to remove the hard disk drive and bracket 1 Open the hard drive door A in Figure 23 2 Remove the hard disk drive B by sliding the dri...

Page 53: ...in Removing the back cover on page 28 2 Detach each speaker cable A in Figure 24 from the adjacent circuit board 3 See Figure 24 Remove the two screws C holding each speaker B and lift to remove 4 To...

Page 54: ...ections being careful not to crimp or bend the antenna 4 See Figure 25 and remove the 5 screws A holding the system board B Note The alignment pins C assist you in replacing the system board 5 Careful...

Page 55: ...ontrol buttons match the button holes Note Be sure to reinstall the grounding clip Removing the control buttons To remove the control buttons 1 Remove the control card as described in Removing the con...

Page 56: ...emove the touch cable A as follows a Locate the gray latches on either side of the cable b Pull backward on the latches to release c Slip the cable out of the slots 5 Remove the control card cable B b...

Page 57: ...the system board on page 38 4 See Figure 28 Disconnect the following from the card v Back light cables 2 A v Video cable B 5 Remove the three screws C holding the backlight inverter card D 6 Lift upw...

Page 58: ...ble see A in Figure 27 on page 40 v Speakers see B in Figure 24 on page 37 v Control card cable see B in Figure 27 on page 40 v LCD backlight connectors 2 see A in Figure 28 on page 41 4 Remove the LC...

Page 59: ...the LCD with the LCD shield and thread the backlight cables through the holes d Replace the four screws holding the LCD e Turn the LCD assembly over Replace the bezel and install the eight screws f Co...

Page 60: ...ntrol card C 4 Disconnect the speakers D and lift to remove 5 Remove the eight screws E holding the LCD assembly includes the system board to the front bezel 6 Lift out the LCD assembly from the front...

Page 61: ...ng on the finger recess A in Figure 32 located on the top of the cover Note Extra pressure may be necessary 2 Remove the base cover C by pulling the cover away from the display 3 Snap out the cable sh...

Page 62: ...in Removing the back cover on page 28 2 Unplug the cable connected to the volume control card 3 Remove the four screws holding the volume control card and lift out 4 To replace reverse these procedur...

Page 63: ...t boards are fully seated in the connectors v Replace the control panel card the card that contains the power buttons v Replace the front panel card the card that connects to the control panel card v...

Page 64: ...diskette Magnetic stripe reader MSR malfunctioning v Check that the cable is securely connected v Run the MSR test using the service diskette v Replace the MSR Table top mount tilts too easily 1 Remo...

Page 65: ...Appendix A Field replaceable units Copyright IBM Corp 2005 49...

Page 66: ...Assembly 1 4836 Models 132 and 13V 12 inch Assembly 1 continued 50 Anyplace Kiosk 4836...

Page 67: ...ton cover 13 57P4192 Touch cable 14 57P4200 Antenna one only optional 15 57P4204 LCD shield 16 57P4180 Backlight inverter card 17 93P3475 Wireless card optional 18 57P4178 System board 19 24P3879 HDD...

Page 68: ...Assembly 2 4836 Models 135 15 inch 1 2 3 4 2 5 6 7 8 9 10 11 12 14 13 15 14 16 17 18 19 20 21 22 23 52 Anyplace Kiosk 4836...

Page 69: ...57P4193 Touch cable 14 57P4200 Antenna optional one antenna only 15 57P4205 LCD shield 15 inch 16 57P4181 Backlight inverter card 15 inch 17 93P3475 Wireless card optional 18 57P4178 System board 19...

Page 70: ...Assembly 3 Mounting Table top stand 54 Anyplace Kiosk 4836...

Page 71: ...Asm Index Part Number Units Description 3 1 57P4465 Table top stand with covers 2 57P4210 Stand cover kit 3 57P4466 Wall mount Assembly 3 continued Appendix A Field replaceable units 55...

Page 72: ...ania Russia Serbia Slovakia Switzerland Yugoslavia Spain Sweden Turkey Suriname Guyana 49P2066 Korea 49P2067 Hong Kong Ireland Malaysia singapore UK Trinidad West Indies 49P2063 Japan 49P2060 Bahamas...

Page 73: ...Appendix B Product dimensions 12 inch models Note Dimensions are shown in millimeters Figure 34 Dimensions for 12 inch models Copyright IBM Corp 2005 57...

Page 74: ...15 inch models Note Dimensions are shown in millimeters Figure 35 Dimensions for 15 inch models 58 Anyplace Kiosk 4836...

Page 75: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of...

Page 76: ...ice must accept any interference received including interference that may cause undesired operation Industry Canada class A emission compliance statement This Class A digital apparatus complies with C...

Page 77: ...wie in EN 50082 2 festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltun...

Page 78: ...in charge between the part the product and the service person No damage will occur if the service person and the part being installed are at the same charge level ESD Damage Prevention Anytime a servi...

Page 79: ...interference and 2 this device must accept any interference received including interference that may cause undesired operation Exposure to radio frequency energy The radiated output power of the Wirel...

Page 80: ...SS 210 Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired oper...

Page 81: ...position des tes humains aux champs radio lectriques RF CNR 102 Le IBM Anyplace Kiosk 4836 computers utilise des antennes int grales faible gain qui n mettent pas un champ lectromagn tique sup rieur a...

Page 82: ...66 Anyplace Kiosk 4836...

Page 83: ...Appendix C Notices 67...

Page 84: ...Notice for users in Korea 68 Anyplace Kiosk 4836...

Page 85: ...ised on site operations v The radiocommunication equipment shall operate at frequencies or frequency bands designated by IDA on non exclusive basis v The radiocommunication equipment shall not operate...

Page 86: ...soft Corporation Linux is a trademark of Linus Torvalds in the U S other countries or both Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countrie...

Page 87: ...04 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em I...

Page 88: ...ohjeet siit miten s hk laitteet kaapeloidaan ja kytket n turvallisesti Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d c...

Page 89: ...Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche Fare F r du begynner installere dette prod...

Page 90: ...documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos Varning livsfara Innan du b rjar installera den h r produkten b r du l sa s kerhetsinformationen i dikumen...

Page 91: ...IBM IBM GA27 4004 GA27 4004 Appendix D Safety information 75...

Page 92: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM 76 Anyplace Kiosk 4836...

Page 93: ...addressing 1 The assignment of addresses to the instructions of a program 2 In data communication the way in which a station selects the station to which it is to send data alphanumeric Pertaining to...

Page 94: ...data processing system A system including computer systems and associated personnel that performs input processing storage output and control functions to accomplish a sequence of operations on data...

Page 95: ...ecking characters end delimiter and are followed by a minimum silence period 2 A housing for machine elements 3 In synchronous data link control SDLC the vehicle for every command every response and a...

Page 96: ...al medium of transmission for example a telephone wire or a microwave beam A link includes the physical medium of transmission the protocol and associated devices and programming it is both logical an...

Page 97: ...a specific condition within the system such as an error condition option 1 A specification in a statement a selection from a menu or a setting of a switch that can be used to influence the execution...

Page 98: ...evice that examines the bar code on merchandise tickets credit cards and employee badges and generates analog or digital signals corresponding to the bar code serial port On personal computers a port...

Page 99: ...ultimedia connections to personal computers Universal Serial Bus USB powered A powered USB connector provides additional power from the host system A powered USB receptacle consists of two connectors...

Page 100: ...84 Anyplace Kiosk 4836...

Page 101: ...ete wall mounting to 23 configurations 3 connectors 8 control button cover installing the 16 control buttons removal 39 control card Model 13V only volume 46 control card removal 39 covers opening the...

Page 102: ...verter card 41 before you begin 28 cable covers 29 changing the battery 34 control buttons 39 control card 39 cover 29 front bezel 44 front panel card 40 hard disk drive and bracket 36 hard drive fan...

Page 103: ...rol card Model 13V only 46 W wall mounting the system 17 wall mount plate attaching 20 determining the mounting height of 18 mounting options 19 selecting the location 18 walls mounting to hollow 21 w...

Page 104: ...88 Anyplace Kiosk 4836...

Page 105: ...ok is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to y...

Page 106: ...ormation Development Dept ZBDA P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 107: ......

Page 108: ...Printed in USA GA27 4347 00...

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