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IBM 9117-MMB, User Manual

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IBM 9117-MMB User Manual Download Page 6

Installing a part by using the Systems Director Management Console .

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Verifying the installed part .

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Verifying an installed part by using stand-alone diagnostics .

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Verifying the installed part by using Hardware Management Console .

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Activating and deactivating LEDs by using the HMC .

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Viewing serviceable events by using the HMC.

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Verifying the installed part by using Systems Director Management Console

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Activating and deactivating LEDs by using the SDMC .

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Viewing serviceable events by using the IBM Systems Director Management Console

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Verifying an installed feature or replaced part on a system or logical partition by using Virtual I/O Server
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Verifying a repair

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Verifying the repair in AIX .

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Verifying a repair using an IBM i system or logical partition .

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Verifying the repair in Linux

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Verifying the repair from the management console .

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Closing a service call .

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Closing a service call using AIX or Linux .

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Closing a service call using Integrated Virtualization Manager .

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Activating and deactivating LEDs .

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Deactivating a system attention LED or partition LED using the management console

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Activating or deactivating an identify LED using the management console .

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Deactivating a system attention LED or logical partition LED using the Advanced System Management
Interface

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Activating or deactivating an identify LED using the Advanced System Management Interface

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Notices

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Trademarks .

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Electronic emission notices .

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Class A Notices .

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Class B Notices .

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Terms and conditions .

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iv

Power Systems: Power supplies for the 9117-MMB, 9117-MMC, 9179-MHB, or 9179-MHC

Summary of Contents for 9117-MMB

Page 1: ...Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 2: ......

Page 3: ...Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 4: ... Notices manual G229 9054 and the IBM Environmental Notices and User Guide Z125 5823 This edition applies to IBM Power Systems servers that contain the POWER7 processor and to all associated models Copyright IBM Corporation 2010 2011 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...for the failing part 38 Deactivating the failing part indicator light 38 Locating a failing part in a Virtual I O Server system or logical partition 39 Identifying a part by using the Virtual I O Server 39 Starting the system or logical partition 39 Starting a system that is not managed by an HMC or an SDMC 39 Starting a system or logical partition by using the Hardware Management Console 41 Start...

Page 6: ...e repair in AIX 68 Verifying a repair using an IBM i system or logical partition 71 Verifying the repair in Linux 73 Verifying the repair from the management console 73 Closing a service call 75 Closing a service call using AIX or Linux 79 Closing a service call using Integrated Virtualization Manager 83 Activating and deactivating LEDs 87 Deactivating a system attention LED or partition LED using...

Page 7: ...he publications package shipped with the product The booklet contains the safety information in your national language with references to the U S English source Before using a U S English publication to install operate or service this product you must first become familiar with the related safety information in the booklet You should also refer to the booklet any time you do not clearly understand...

Page 8: ... be attached to this product to properly wired outlets v When possible use one hand only to connect or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration...

Page 9: ...he customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION v Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temperature for all your rack mounted devices v Do not install a unit in a rack where the air flow is compromised Ensure that air flow is not blocked or reduced ...

Page 10: ...the weight of the loaded rack cabinet Refer to the documentation that comes with your rack cabinet for the weight of a loaded rack cabinet v Verify that all door openings are at least 760 x 230 mm 30 x 80 in v Ensure that all devices shelves drawers doors and cables are secure v Ensure that the four leveling pads are raised to their highest position v Ensure that there is no stabilizer bracket ins...

Page 11: ... This product might contain one or more of the following devices CD ROM drive DVD ROM drive DVD RAM drive or laser module which are Class 1 laser products Note the following information v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of the controls or adjustments or per...

Page 12: ...tion in the following v Network telecommunications facilities v Locations where the NEC National Electrical Code applies The intrabuilding ports of this equipment are suitable for connection to intrabuilding or unexposed wiring or cabling only The intrabuilding ports of this equipment must not be metallically connected to the interfaces that connect to the OSP outside plant or its wiring These int...

Page 13: ...ged by the IBM Systems Director Management Console SDMC use the SDMC to remove a power supply in the server For instructions see Removing a part by using the Systems Director Management Console If your system is not managed by an HMC or SDMC complete the following steps to remove the power supply from a system while the system power is turned off 1 Perform the prerequisite tasks as described in Be...

Page 14: ...from the system as shown in Figure 1 If you want to replace the power supply you removed see Replacing the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC power supply with the power turned off on page 4 Figure 1 Removing the power supply 2 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 15: ...structions see Removing a part by using the Systems Director Management Console If your system is not managed by an HMC or SDMC complete the following steps to remove a power supply from a system while the system power is turned on 1 Perform the prerequisite tasks as described in Before you begin 2 On a rack mounted system unit open the rear rack door 3 Identify the failing part as described in Id...

Page 16: ...ardware Management Console If your system is managed by the IBM Systems Director Management Console SDMC use the SDMC to replace a power supply in the server For instructions see Replacing a part by using the Systems Director Management Console If your system is not managed by an HMC or SDMC complete the following steps to replace a power supply in a system while the system power is turned off 1 T...

Page 17: ...pply LEDs on page 8 If the LEDs indicate that the power supply is operating normally that is the AC input LED and the DC output LED are on solid not flashing and the fault identify LED is flashing or off continue to the next step If not remove the power supply from the system and repeat the procedure starting with step 2 on page 4 If after repeating the procedure the power supply is not operating ...

Page 18: ...power supply with the power turned off on page 4 If your system is managed by the Hardware Management Console HMC use the HMC to replace a power supply For instructions see Exchanging a part by using the Hardware Management Console If your system is managed by the IBM Systems Director Management Console SDMC use the SDMC to replace a power supply in the server For instructions see Replacing a part...

Page 19: ...seconds 4 Align the power supply with the power supply bay and slide the power supply into the system until it locks into place 5 Attach the power cable A as shown in Figure 5 6 Note the state of the light emitting diodes LEDs on the power supply For more information see Power supply LEDs on page 8 If the LEDs indicate that the power supply is operating normally that is the AC input LED and the DC...

Page 20: ...e To activate the identify function see Identifying a failing part Descriptions for the states of the power supply LEDs follow v If both the ac power and dc power green LEDs are on solid not flashing and the error and identify function amber LED is off the power supply is operating correctly v If the ac power LED is on the dc power LED is flashing and the error and identify function amber LED is o...

Page 21: ...wer turned on there is a time limit From the moment the power supply is removed the exchange of the power supply must be completed in less than 5 minutes If you cannot replace the power supply in less than 5 minutes the I O drawer automatically shuts down Read the following steps but do not perform them yet Then decide if you are ready and able to complete this repair within 5 minutes 1 Have the r...

Page 22: ...the power cable B as shown in Figure 8 By moving the bracket to the open position you turn the power supply off 6 Attach the wrist strap Figure 7 FRU fault and identify LED Figure 8 Disconnecting the power cable from the front of an expansion unit 10 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 23: ...wrist strap just prior to removing the product from ESD packaging and installing or replacing hardware touch an unpainted metal surface of the system for a minimum of 5 seconds 7 Rotate the power supply locking handle A to the open position as shown in Figure 9 Pull the power supply out of the expansion unit 8 Optional If you want to remove a failing power supply fan complete the following steps N...

Page 24: ...ault LED C on solid as shown in Figure 11 indicates the faulty fan b Loosen the thumbscrew A that holds the fan in the power supply assembly as shown in Figure 11 Figure 10 Fan fault LED and fan identify button Figure 11 Removing a fan 12 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 25: ...ply in the server For instructions see Removing a part by using the Systems Director Management Console If your system is not managed by an HMC or an SDMC complete the following steps to remove a power supply or fan from an expansion unit or system while the system power is turned off 1 Perform the prerequisite tasks as described in Before you begin 2 Open the front rack door 3 Identify the failin...

Page 26: ...when using or working on electrical equipment v If you do not have a wrist strap just prior to removing the product from ESD packaging and installing or replacing hardware touch an unpainted metal surface of the system for a minimum of 5 seconds 8 Rotate the power supply locking handle A to the open position as shown in Figure 14 on page 15 Pull out the power supply from the expansion unit Figure ...

Page 27: ...an complete the following steps Note If a fan fails the amber fan fault LED on the front of the Offline Converter Assembly OCA B shown in Figure 15 is on solid Figure 14 Removing a power supply Figure 15 Fan fault LED and fan identify button Power supplies 15 ...

Page 28: ...eplacing a power supply or fan in a 5802 or 5877 expansion unit with the power turned on Learn how to replace a power supply or power supply fan in a 5802 or 5877 expansion unit if you removed a failing part and want to replace the power supply assembly with the power turned on If your system is managed by the Hardware Management Console HMC use the HMC to replace a power supply For instructions s...

Page 29: ...te the following steps to replace the power supply in an expansion unit or system while the system power is turned on 1 If you are replacing a power supply or power supply fan because of a failure remove the failing part as described in Removing a power supply or fan from a 5802 or 5877 expansion unit with the power turned on 2 Perform the prerequisite tasks as described in Before you begin 3 Open...

Page 30: ...push the power supply into the expansion unit as shown in Figure 18 7 Close the locking handle A until the power supply locks into position Figure 17 Replacing a fan Figure 18 Replacing a power supply 18 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 31: ...n Figure 20 on page 20 and do one of the following actions as applicable v If the LEDs indicate that the power supply is operating normally that is that the ac power in LED A is on solid and the OCA power B LED is on solid or flashing continue to the next step v If not remove the power supply from the expansion unit and repeat the procedure starting with step 6 on page 18 If after repeating the pr...

Page 32: ...d repeat the procedure starting with step 5 on page 17 If after repeating the procedure the power supply fan is not operating normally contact your service provider 10 Verify the installed part as described in Verifying the installed part 11 Close the front rack door Continue with any other service actions you want to perform Figure 20 Expansion unit ac power and OCA power LEDs Figure 21 Fan fault...

Page 33: ...of a failure remove the failing part as described in Removing a power supply or fan from a 5802 or 5877 expansion unit with the power turned off on page 13 2 Perform the prerequisite tasks as described in Before you begin 3 Open the front rack door if it is not already open 4 Attach the wrist strap Attention v Attach a wrist strap to an unpainted metal surface of your hardware to prevent electrost...

Page 34: ...cking handle A in the open position push the power supply into the expansion unit as shown in Figure 23 on page 23 7 Close the locking handle A until the power supply locks into position Figure 22 Replacing a fan 22 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 35: ...e retention bracket B to the closed position to secure the cable as shown in Figure 24 9 Start the system as described in Starting the system or logical partition Figure 23 Replacing a power supply Figure 24 Connecting the power cable to the front of an expansion unit Power supplies 23 ...

Page 36: ...fter repeating the procedure the power supply is not operating normally contact your service provider Note If you replaced a power supply fan as part of this procedure note the state of the fan fault LED B shown in Figure 26 on page 25 If the LED is off indicating that both fans are operating normally continue to the next step If not remove the power supply assembly from the expansion unit and rep...

Page 37: ... If your system is managed by the IBM Systems Director Management Console SDMC use the SDMC to complete the steps for removing a power supply in the server For instructions see Removing a part by using the Systems Director Management Console To remove an input power distribution assembly from an expansion unit for a system that is not managed by an HMC or an SDMC complete the following steps 1 Per...

Page 38: ...c shock when using or working on electrical equipment v If you do not have a wrist strap just prior to removing the product from ESD packaging and installing or replacing hardware touch an unpainted metal surface of the system for a minimum of 5 seconds 7 On the input power distribution assembly cover loosen the thumbscrew A and then remove the cover as shown in Figure 28 on page 27 Figure 27 Disc...

Page 39: ...nput power distribution assembly Pull out the assembly from the expansion unit as shown in Figure 29 Figure 28 Removing an input power distribution assembly cover Figure 29 Removing an input power distribution assembly Power supplies 27 ...

Page 40: ... steps 1 If you are replacing an input power distribution assembly because of a failure remove the failing part as described in Removing an input power distribution assembly from a 5802 or 5877 expansion unit with the power turned off on page 25 2 Perform the prerequisite tasks as described in Before you begin 3 Open the rear rack door 4 Attach the wrist strap Attention v Attach a wrist strap to a...

Page 41: ...er distribution assembly cover and then tighten the thumbscrew A as shown in Figure 31 Figure 30 Replacing an input power distribution assembly Figure 31 Replacing an input power distribution assembly cover Power supplies 29 ...

Page 42: ...ions see Exchanging a part by using the Hardware Management Console If your system is managed by the IBM Systems Director Management Console SDMC use the SDMC to complete the steps for replacing a power supply in the server For instructions see Replacing a part by using the Systems Director Management Console To replace an input power distribution assembly in an expansion unit for a system that is...

Page 43: ...cal equipment v If you do not have a wrist strap just prior to removing the product from ESD packaging and installing or replacing hardware touch an unpainted metal surface of the system for a minimum of 5 seconds 5 Push the input power distribution assembly into the expansion unit until it latches into place and then tighten the thumbscrew A to secure the assembly in place as shown in Figure 30 o...

Page 44: ...power cables as shown in Figure 32 on page 30 Figure 34 Replacing an input power distribution assembly cover Figure 35 Connecting the power cables at the rear of an expansion unit 32 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 45: ...maintenance or reconfiguration of this product during an electrical storm v The product might be equipped with multiple power cords To remove all hazardous voltages disconnect all power cords v Connect all power cords to a properly wired and grounded electrical outlet Ensure that the outlet supplies proper voltage and phase rotation according to the system rating plate v Connect any equipment that...

Page 46: ...r flow is compromised Ensure that air flow is not blocked or reduced on any side front or back of a unit used for air flow through the unit v Consideration should be given to the connection of the equipment to the supply circuit so that overloading of the circuits does not compromise the supply wiring or overcurrent protection To provide the correct power connection to a rack refer to the rating l...

Page 47: ...twide 7 If you encounter difficulties during the installation contact your service provider your IBM reseller or your next level of support 8 If you are installing new hardware in a logical partition you need to understand and plan for the implications of partitioning your system For information see Logical Partitioning Identifying a part Use these instructions to learn how to identify the locatio...

Page 48: ...identify state which is used to identify a part No light indicates that the system is operating normally v D System information light No light indicates that the system is operating normally Light on indicates that the system requires attention v E USB port v F Enclosure fault roll up light A constant light indicates a fault in the system unit No light indicates that the system is operating normal...

Page 49: ...rmation for the failing part to activate the indicator light that identifies the failing part Activating the indicator light for the failing part Activating the indicator light for the failing part Use these instructions to help physically identify the location of a part you are servicing 1 Log in as root user 2 At the command line type diag and press Enter 3 From the Function Selection menu selec...

Page 50: ...the location code of the failing part if you do not know the location code use the procedure in this topic To locate the failing part in a system or logical partition follow these steps 1 Log in as root user 2 At the command line type grep diagela var log platform and press Enter 3 Look for the most recent entry that contains a system reference code SRC 4 Record the location information Note IBM p...

Page 51: ...n and the SRN value shown near the end of the entry 9 Exit to the command line Use the location information for the failing part to activate the indicator light that identifies the failing part For instructions see Identifying a part by using the Virtual I O Server Identifying a part by using the Virtual I O Server Use these instructions to turn on the indicator light to help you physically locate...

Page 52: ...iod from the time the power on button is pressed to when the power LED goes from blinking to solid During the transition period the LED might blink faster v C Enclosure identify light A constant light indicates the identify state for the enclosure or for a resource within the enclosure No light indicates that no resources in the enclosure are being identified v D Attention light No light indicates...

Page 53: ...system Progress indicators also referred to as checkpoints appear on the control panel display while the system is being started When the power on light on the control panel stops blinking and remains on the system power is on Starting a system or virtual server with the Systems Director Management Console You can use the IBM Systems Director Management Console SDMC user interface to start the sys...

Page 54: ... system is running the AIX operating system type shutdown v If your system is running the Linux operating system type shutdown h now v If your system is running the IBM i operating system type PWRDWNSYS If your system is partitioned use the PWRDWNSYS command to power down each of the secondary partitions Then use the PWRDWNSYS command to power down the primary partition The command stops the opera...

Page 55: ...own abnormally and can cause data loss If you use a Virtual I O Server VIOS logical partition ensure that all clients are shut down or that the clients have access to their devices using an alternate method To power off a managed system you must be a member of one of the following roles v Super administrator v Service representative v Operator v Product engineer Use the following steps to stop the...

Page 56: ...the appropriate power off mode and click OK Placing the 8202 E4B 8202 E4C 8205 E6B or 8205 E6C system into the service or operating position Use these procedures to place a system into the service position or operating position to perform service or to gain access to internal components Placing a rack mounted 8202 E4B 8202 E4C 8205 E6B or 8205 E6C system into the service position Use this procedur...

Page 57: ...out from the rack until the rails are fully extended and locked Placing the rack mounted 8202 E4B 8202 E4C 8205 E6B or 8205 E6C system into the operating position Use this procedure to place the rack mounted system into the operating position Figure 38 Placing the system in the service position Power supplies 45 ...

Page 58: ...system unit B back into the rack until both system unit release latches have locked into position 3 Replace and tighten the two screws if present A that secure the system unit B to the rack Note Replacing the two shipping screws is optional but should be done in geographic areas that are prone to seismic activity 4 Close the front rack door of the unit you are servicing Figure 39 Placing the syste...

Page 59: ...to remove the cover to access components or perform service To remove the front cover follow these steps 1 Remove the two shipping screws if present that secure the system to the rack Note Replacing the shipping screws is optional but should be done in geographic areas that are prone to seismic activity 2 Pull the cover away from the system The cover has an indentation where you can hold onto it m...

Page 60: ...o remove the front cover follow these steps 1 Open the front door A by swinging it towards the left as shown in the following figure 2 Press latch B and pull the cover away from the system The cover has an indentation where you can hold onto it more easily Figure 41 Removing the front cover 48 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 61: ...h the cover onto the system 2 Gently push the cover in until the four cover clips are seated in their respective mounting posts as shown in the following figure The cover snaps into place and has an indentation where you can hold onto it more easily Note Replacing the shipping screws is optional but should be done in geographic areas that are prone to seismic activity Figure 42 Removing the front ...

Page 62: ...ete the following steps 1 Align the cover A until the two cover tabs are seated into the slots on the base plate B as shown in the following figure 2 Rotate the cover up and towards the system until the release latch is seated into its respective slot The cover has an indentation where you can hold onto it more easily Figure 43 Removing the front cover 50 Power Systems Power supplies for the 9117 ...

Page 63: ...B or 8205 E6C system Use this procedure to remove the service access cover 1 Loosen the two thumbscrews A located at the back of the cover 2 Slide the cover toward the back of the system unit When the front of the service access cover has cleared the upper frame ledge lift the cover up and off the system unit Figure 44 Installing the front cover Figure 45 Installing the front door Power supplies 5...

Page 64: ...remove the service access cover 1 Loosen the thumbscrew A located at the back of the outside cover 2 Slide the cover B toward the back of the system unit When the front of the service access cover has cleared the upper frame ledge lift the cover up and off the system unit Figure 46 Removing the service access cover 52 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

Page 65: ... unit When the front of the service access cover has cleared the upper frame ledge lift the cover up and off the system unit Attention When the service access cover is removed the system powers down Figure 47 Installing the outside service access cover Figure 48 Removing the inside service access cover Power supplies 53 ...

Page 66: ...to secure the service access cover Installing the service access cover on a stand alone 8202 E4B 8202 E4C 8205 E6B or 8205 E6C system Use this procedure to install the service access cover 1 Place the inside service access cover A on top of the system about 25 mm 1 in from the upper chassis ledge 2 Hold the service access cover against the system unit and slide it toward the front of the system Th...

Page 67: ...front of the system The tabs of the service access cover slide beneath the upper chassis ledge 7 Align the thumbscrew B located on the back of the service access cover with the hole on the back of the system chassis 8 Tighten the thumbscrew to secure the service access cover Figure 50 Installing the inside service access cover Power supplies 55 ...

Page 68: ...nit you are servicing in the rack 2 For both a rack mounted system and a stand alone system disconnect all power cords from the unit you are servicing This system might be equipped with two power supplies Before continuing with any remove and replace procedures that require the power off ensure that both power sources to the system have been completely disconnected Figure 51 Installing the outside...

Page 69: ...Figure 52 Removing the power cords for a rack mounted system Figure 53 Removing the power cords for a stand alone system Power supplies 57 ...

Page 70: ...tem or expansion unit that is managed by an HMC follow these steps 1 In the navigation area expand Systems Management Servers 2 Select the managed system you will install the part in 3 In the Tasks area expand Serviceability Hardware MES Tasks 4 Select Add FRU field replaceable unit 5 In the Add Install Remove Hardware window select the system or enclosure into which you are installing the feature...

Page 71: ...eplaced a part verify that the system recognizes the new part You can use stand alone diagnostics to verify an installed part in an AIX or Linux system expansion unit or logical partition v If this server is directly attached to another server or attached to a network ensure communications with the other servers have stopped v The stand alone diagnostics require use of all of the logical partition...

Page 72: ...uble was found message appear v No There is still a problem Contact your service provider v Yes Go to step 13 13 If you changed the service processor or network settings as instructed in previous procedures restore the settings to the value they had prior to servicing the system 14 If the indicator lights are still on follow these steps a Select Identify and Attention Indicators from the Task Sele...

Page 73: ... or deactivate LEDs using Service Focal Point for the Hardware Management Console HMC Choose from the following v Deactivating a system attention LED or partition LED v Activating or deactivating identify LED on page 62 Deactivating a system attention LED or partition LED You can deactivate a system attention LED or a logical partition LED For example you might determine that a problem is not a hi...

Page 74: ...he content area check the box for the appropriate System 4 Select Tasks then Operations then LED Status and then Identify LED 5 To activate or deactivate an identify LED for an enclosure select an enclosure from the table and click either Activate LED or Deactivate LED The associated LED is either turned on or off 6 To activate or deactivate an identify LED for a FRU select an enclosure from the t...

Page 75: ... events See Viewing serviceable events by using the IBM Systems Director Management Console on page 64 for details 2 Are there any service action events that are open No If the system attention LED is still on use the SDMC to turn off the LED See Activating and deactivating LEDs by using the SDMC This ends the procedure Yes Continue with the next step 3 Record the list of open service action event...

Page 76: ...machine type model and serial number MTMS of the drawer To determine whether you have the correct MTMS for the drawer that needs the new adapter you can activate the LED for a drawer and verify that the MTMS corresponds to the drawer that requires the new adapter v Identify LED for a FRU associated with a specified enclosure If you want to hook up a cable to a specific I O adapter you can activate...

Page 77: ...completion responding to any prompts that appear 7 Did the diagnostics run to completion and display the message No trouble was found v No If a service request number SRN or other reference code is displayed suspect a loose adapter or cable connection Review the installation procedures to ensure that the new feature is installed correctly If you cannot correct the problem collect all SRNs or any o...

Page 78: ... Go to step 6 Yes Go to step 7 6 Did the Testing Complete No trouble was found message appear v No There is still a problem Contact your service provider This ends the procedure v Yes Select Log Repair Action if not previously logged from the Task Selection menu to update the error log If the repair action was reseating a cable or adapter select the resource associated with that repair action If t...

Page 79: ...ious procedures restore the settings to the values they had prior to servicing the system 10 Did you do any hot plug procedures before doing this procedure No Go to step 11 Yes Go to step 12 11 Start the operating system with the system or logical partition in normal mode Were you able to start the operating system No Contact your service provider This ends the procedure Yes Go to step 12 12 Are t...

Page 80: ... locations section to locate the next FRU v If the next FRU in the FRU list is an isolation procedure perform the isolation procedure v If the original problem was that the operating system would not load and you have an isolation procedure to complete perform the isolation procedure v If the original problem was that the operating system would not load and there are no more FRUs or isolation proc...

Page 81: ...s not powered on power it on now 2 Perform a slow boot 3 Wait until the AIX operating system login prompt displays or until system activity on the operator panel or display apparently has stopped 4 Did you encounter any problems No Continue at step 6 Yes If the original problem still exists replace the FRU or perform the isolation procedure that is next in the FRU list If you have reached the end ...

Page 82: ...reached the end of the FRU list contact your next level of support If a new problem has occurred go to Beginning problem analysis 9 When a test is run on a resource in system verification mode that resource has an entry in the AIX error log If the test on that resource was successful the Resource Repair Action menu displays After replacing a FRU you must select the resource for that FRU from the R...

Page 83: ...CD ROM from the system Did you perform service on a RAID subsystem involving changing of the PCI RAID adapter cache card or changing the configuration Note This information does not apply to the PCI X RAID adapter or cache No Go to the close of call procedure Yes Continue with the next step 12 Use the Recover Options selection to resolve the RAID configuration To do this perform the following step...

Page 84: ...ce functions to verify that the problem is corrected Then return the system to the customer and have the customer verify the system date and time This ends the procedure 8 Is the new reference code the same as the original reference code Yes Continue with the next step No A new symptom might have occurred Go to the Start of call procedure This ends the procedure 9 Are there any other failing items...

Page 85: ... you just replaced is a failed or non reporting resource the problem has not been fixed Continue to the next failing item in the failing item list This ends the procedure No Perform the verification procedures in the Service functions topics to verify that the problem is corrected Resources that usually vary on automatically during an IPL or that were previously varied on manually might need to be...

Page 86: ...ion procedures This ends the procedure 4 Log into the management console as the service representative If invalid user or invalid password displays get the correct login information from the system administer 1 If logged on the System Manager select Exit from the Console located on the System Manager window 2 Login to the System Manager with the following User identification service Password servi...

Page 87: ...ble unit FRU you replaced for future reference Is the server managed by a management console v Yes Continue with the next step v No Do one of the following steps If the server is managed by Integrated Virtualization Manager IVM go to Closing a service call using Integrated Virtualization Manager on page 83 If the server is not partitioned and is running the AIX or Linux operating system go to Clos...

Page 88: ...volved in this service action event for use in a later step 12 Is the error code associated with this service action event of the form A11 xxx or A01 xxx v Yes Continue with the next step v No Go to step 17 13 Have you begun a list of Axx partitions from prior service action events that you processed in this maintenance analysis procedure MAP v Yes Go to step 15 v No Continue with the next step 14...

Page 89: ...corded in step 11 on page 76 empty v Yes Go to step 32 on page 78 v No Continue with the next step 25 Does the list of all partitions you recorded in step 11 on page 76 contain more than one entry v Yes Continue with the next step v No Go to step 32 on page 78 26 Is the error class recorded in step 25 AIX v Yes Continue with the next step v No Go to step 32 on page 78 27 Perform the following step...

Page 90: ...inue with the next step v No Go to step 5 on page 75 and process the next service action event in the list of serviceable events recorded in step 4 on page 75 33 While processing all service action events were you directed to step 14 on page 76 v Yes Continue with the next step v No If the system attention LED is still on turn off the LED as described in Activating and deactivating LEDs on page 87...

Page 91: ...er service actions might be required to complete the repair Closing a service call using AIX or Linux If the server is not connected to an management console and not using Integrated Virtualization Manager IVM perform these procedures to close problem numbers clear hardware messages and prepare the server to return to the customer Follow this checklist before performing the procedures v Return the...

Page 92: ...work Installation Management NIM server Note For instructions on running stand alone diagnostics from a CD and not using an HMC go to Running the stand alone diagnostics from CD on a server without an HMC attached For instructions on running stand alone diagnostics from a NIM server go to Running the stand alone diagnostics from a Network Installation Management server Did you encounter any proble...

Page 93: ...no instructions display no resources were detected as missing Continue with 9 9 Complete the following steps 1 Enter diag at the command prompt 2 Press Enter 3 Select the Diagnostics Routines option 4 When the Diagnostic Mode Selection menu displays select Problem determination 5 When the Advanced Diagnostic Selection menu displays select the All Resources option or test the FRUs you exchanged and...

Page 94: ...resource you just replaced might also require that you run the Resource Repair Action service aid on it When a test is run on a resource in system verification mode and that resource has an entry in the AIX error log if the test on the resource was successful the Resource Repair Action menu displays After replacing that FRU you must select the resource for that FRU from the Resource Repair Action ...

Page 95: ...m is configured or partitioned Attention Before returning the system to the customer remove the system from service mode If the system is left in service mode it automatically places a call for service every two hours Closing a service call using Integrated Virtualization Manager Perform these procedures to close problem numbers clear hardware messages and prepare the server to return to the custo...

Page 96: ... the service action event Are any FRUs listed for the service action event v Yes Continue with the next step v No Go to step 11 9 Is the FRU list identical same FRUs same number of FRUs and same order of FRUs to the FRU list of the error code recorded in step 1 on page 83 v Yes Go to step 11 v No Continue with the next step 10 Is the FRU you replaced and recorded in step 1 on page 83 in the list o...

Page 97: ... 11 on page 84 If you are referred to the list of partitions obtained in step 11 on page 84 in future steps the list is empty Go to step 17 17 Select and highlight the service action event from the Manage Serviceable Events window 18 Click Close Event 19 Add comments for the serviceable event Include any unique additional information Click OK 20 Add or update FRU information Did you replace add or...

Page 98: ...ned you are prompted to define it before you can proceed 28 Exit from diagnostics in this partition and return to the AIX command prompt 29 Have all the partitions in the list of all partitions you recorded in step 11 on page 84 been processed v Yes Continue with the next step v No Go to step 25 to process the next partition in the list you recorded in step 11 on page 84 30 Have all the serviceabl...

Page 99: ...rocess the next partition in the list you recorded in step 14 on page 85 37 If the system attention LED is still on turn off the LED as described in Activating and deactivating LEDs This completes the repair Return the system to the customer Note If during the processing of the list of open service action events some service action events remained open further service actions might be required to ...

Page 100: ... within the system v An indication that you cannot activate the system attention LED 7 Select one of the logical partitions in the lower table and select Deactivate partition LED from the Partition Operations menu A confirmation window is displayed that provides the following information v A verification that the logical partition LED was deactivated v An indication that there still might be open ...

Page 101: ...able and click either Activate LED or Deactivate LED The associated LED is either turned on or off 4 To activate or deactivate an identify LED for a FRU select an enclosure from the table and then click List FRUs 5 Select one or more FRUs from the table and then click either Activate LED or Deactivate LED The associated LED is either turned on or off Deactivating a system attention LED or logical ...

Page 102: ...ion code for the second I O slot is incorrect the FRU does not exist at this location an attempt to set the indicator for the third enclosure is initiated This process continues until a FRU is located or no other level is available To perform this operation your authority level must be one of the following levels v Administrator v Authorized service provider To change the current state of an indic...

Page 103: ...d or changes in the product s and or the program s described in this publication at any time without notice Any references in this information to websites not owned by the manufacturer are provided for convenience only and do not in any manner serve as an endorsement of those websites The materials at those websites are not part of the materials for this product and use of those websites is at you...

Page 104: ...s should periodically check the manufacturer s support websites for updated information and fixes applicable to the system and related software Ethernet connection usage restriction This product is not intended to be connected directly or indirectly by any means whatsoever to interfaces of public telecommunications networks Trademarks IBM the IBM logo and ibm com are trademarks or registered trade...

Page 105: ...rmité à la réglementation d Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada European Community Compliance Statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any...

Page 106: ...th Modifications products greater than 20 A per phase Electromagnetic Interference EMI Statement People s Republic of China Declaration This is a Class A product In a domestic environment this product may cause radio interference in which case the user may need to perform practical action Electromagnetic Interference EMI Statement Taiwan The following is a summary of the EMI Taiwan statement above...

Page 107: ...Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funk Störungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen zu ergreifen und dafür aufzukommen Deutschlan...

Page 108: ...rmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televis...

Page 109: ...nts of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for ...

Page 110: ...hern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung von IBM verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung von IBM gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes übe...

Page 111: ...ions solely within your enterprise provided that all proprietary notices are preserved You may not make derivative works of these publications or reproduce distribute or display these publications or any portion thereof outside your enterprise without the express consent of the manufacturer Except as expressly granted in this permission no other permissions licenses or rights are granted either ex...

Page 112: ...100 Power Systems Power supplies for the 9117 MMB 9117 MMC 9179 MHB or 9179 MHC ...

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Page 114: ... Printed in USA ...

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