IBM 8872 - eServer xSeries 460 Service Manual Download | Manualshive

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background image

For

units

intended

to

be

operated

at

115

volts:

Use

a

UL-listed

and

CSA-certified

cord

set

consisting

of

a

minimum

18

AWG,

Type

SVT

or

SJT,

three-conductor

cord,

a

maximum

of

15

feet

in

length

and

a

parallel

blade,

grounding-type

attachment

plug

rated

15

amperes,

125

volts.

For

units

intended

to

be

operated

at

230

volts

(U.S.

use):

Use

a

UL-listed

and

CSA-certified

cord

set

consisting

of

a

minimum

18

AWG,

Type

SVT

or

SJT,

three-conductor

cord,

a

maximum

of

15

feet

in

length

and

a

tandem

blade,

grounding-type

attachment

plug

rated

15

amperes,

250

volts.

For

units

intended

to

be

operated

at

230

volts

(outside

the

U.S.):

Use

a

cord

set

with

a

grounding-type

attachment

plug.

The

cord

set

should

have

the

appropriate

safety

approvals

for

the

country

in

which

the

equipment

will

be

installed.

IBM

power

cords

for

a

specific

country

or

region

are

usually

available

only

in

that

country

or

region.

IBM

power

cord

part

number

Used

in

these

countries

and

regions

02K0546

China

13F9940

Australia,

Fiji,

Kiribati,

Nauru,

New

Zealand,

Papua

New

Guinea

13F9979

Afghanistan,

Albania,

Algeria,

Andorra,

Angola,

Armenia,

Austria,

Azerbaijan,

Belarus,

Belgium,

Benin,

Bosnia

and

Herzegovina,

Bulgaria,

Burkina

Faso,

Burundi,

Cambodia,

Cameroon,

Cape

Verde,

Central

African

Republic,

Chad,

Comoros,

Congo

(Democratic

Republic

of),

Congo

(Republic

of),

Cote

D’Ivoire

(Ivory

Coast),

Croatia

(Republic

of),

Czech

Republic,

Dahomey,

Djibouti,

Egypt,

Equatorial

Guinea,

Eritrea,

Estonia,

Ethiopia,

Finland,

France,

French

Guyana,

French

Polynesia,

Germany,

Greece,

Guadeloupe,

Guinea,

Guinea

Bissau,

Hungary,

Iceland,

Indonesia,

Iran,

Kazakhstan,

Kyrgyzstan,

Laos

(People’s

Democratic

Republic

of),

Latvia,

Lebanon,

Lithuania,

Luxembourg,

Macedonia

(former

Yugoslav

Republic

of),

Madagascar,

Mali,

Martinique,

Mauritania,

Mauritius,

Mayotte,

Moldova

(Republic

of),

Monaco,

Mongolia,

Morocco,

Mozambique,

Netherlands,

New

Caledonia,

Niger,

Norway,

Poland,

Portugal,

Reunion,

Romania,

Russian

Federation,

Rwanda,

Sao

Tome

and

Principe,

Saudi

Arabia,

Senegal,

Serbia,

Slovakia,

Slovenia

(Republic

of),

Somalia,

Spain,

Suriname,

Sweden,

Syrian

Arab

Republic,

Tajikistan,

Tahiti,

Togo,

Tunisia,

Turkey,

Turkmenistan,

Ukraine,

Upper

Volta,

Uzbekistan,

Vanuatu,

Vietnam,

Wallis

and

Futuna,

Yugoslavia

(Federal

Republic

of),

Zaire

13F9997

Denmark

14F0015

Bangladesh,

Lesotho,

Macao,

Maldives,

Namibia,

Nepal,

Pakistan,

Samoa,

South

Africa,

Sri

Lanka,

Swaziland,

Uganda

14F0033

Abu

Dhabi,

Bahrain,

Botswana,

Brunei

Darussalam,

Channel

Islands,

China

(Hong

Kong

S.A.R.),

Cyprus,

Dominica,

Gambia,

Ghana,

Grenada,

Iraq,

Ireland,

Jordan,

Kenya,

Kuwait,

Liberia,

Malawi,

Malaysia,

Malta,

Myanmar

(Burma),

Nigeria,

Oman,

Polynesia,

Qatar,

Saint

Kitts

and

Nevis,

Saint

Lucia,

Saint

Vincent

and

the

Grenadines,

Seychelles,

Sierra

Leone,

Singapore,

Sudan,

Tanzania

(United

Republic

of),

Trinidad

and

Tobago,

United

Arab

Emirates

(Dubai),

United

Kingdom,

Yemen,

Zambia,

Zimbabwe

14F0051

Liechtenstein,

Switzerland

14F0069

Chile,

Italy,

Libyan

Arab

Jamahiriya

96

IBM

xSeries

460

Type

8872

and

xSeries

MXE

460

Type

8874:

Problem

Determination

and

Service

Guide

«
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110
111
112
113
114
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»

Summary of Contents for 8872 - eServer xSeries 460

Page 1: ...IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ERserver ...

Page 2: ......

Page 3: ...IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ERserver ...

Page 4: ...neral information in Appendix B Notices on page 145 First Edition June 2005 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...nostics 13 Diagnostic tools 13 POST 13 POST beep codes 14 Error logs 18 POST error codes 20 Checkout procedure 34 About the checkout procedure 34 Performing the checkout procedure 35 Checkpoint codes trained service technicians only 35 Troubleshooting tables 36 CD or DVD drive problems 36 General problems 37 Hard disk drive problems 37 Intermittent problems 38 Keyboard mouse or pointing device pro...

Page 6: ... 105 Hot swap power supply 106 Memory card and memory module DIMM 108 Remote Supervisor Adapter II SlimLine 111 ServeRAID 8i adapter 112 Top cover and bezel 113 Removing and replacing Tier 2 CRUs 114 Battery 114 I O board 115 Operator information panel assembly 117 PCI X adapter guide 118 Power supply structure 119 SAS backplane 120 Removing and replacing FRUs 121 Front panel assembly 121 Micropro...

Page 7: ...ppendix A Getting help and technical assistance 143 Before you call 143 Using the documentation 143 Getting help and information from the World Wide Web 144 Software service and support 144 Hardware service and support 144 Appendix B Notices 145 Edition notice 145 Trademarks 146 Important notes 146 Product recycling and disposal 147 Battery return program 147 Index 149 Contents v ...

Page 8: ...vi IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ...r is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and the frame ground v Make sure that the power cord is the correct type as specified in Power cords on page 95 v Make sure that the insulatio...

Page 11: ...in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical circuits observe the following precautions Make sure that another person who is familiar with the power off controls is near you and is available to turn off the power if necessary When you are working ...

Page 12: ...ment For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety information that comes with your server or optional device before you install the device x IBM xSeries ...

Page 13: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 14: ...laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazard...

Page 15: ...power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Safety xiii ...

Page 16: ...ent that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lb on top of rack mounted devices 82 kg 180 lb xiv IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 17: ...d basic instructions for installing some options v User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about features and how to configure the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports v Rack Instal...

Page 18: ...he corresponding statement in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention no...

Page 19: ...r v IBM EXA 32 Chipset with integrated memory and I O controller v Service processor support for Remote Supervisor Adapter II SlimLine v Light path diagnostics v Three Universal Serial Bus USB ports 2 0 Two on rear of server One on front of server v Broadcom 5704C dual 10 100 1000 Gigabit Ethernet controllers v ATI 7000 M video 16 MB video memory SVGA compatible v Mouse connector v Keyboard connec...

Page 20: ...ontroller is identifying the drive Hard disk drive activity LED On some server models each hot swap hard disk drive has an activity LED When this LED is flashing it indicates that the drive is in use Operator information panel This panel contains controls and LEDs The following illustration shows the controls and LEDs on the operator information panel Power control button Power on LED USB connecto...

Page 21: ...ed Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cords from the electrical outlets Electrostatic discharge connector Connect an electrostatic discharge wrist strap to this connector DVD drive activity LED Standard on some models only When this LED is l...

Page 22: ...rvisor Adapter II SlimLine IXA RS485 connector Use this connector to connect to an iSeries server when an Integrated xSeries Adapter IXA is installed I O board error LED This LED is on the I O board and is visible on the rear of the server When this LED is lit it indicates that there is a problem with the I O board Gigabit Ethernet 2 activity LED This LED is on the Gigabit Ethernet 2 connector Whe...

Page 23: ...P Expansion Port 2 connector Use this connector to connect the server to other servers to form multi node configurations SMP Expansion Port 2 link LED When this LED is lit it indicates that there is an active connection on SMP Expansion Port 2 SMP Expansion Port 3 connector Use this connector to connect the server to other servers to form multi node configurations SMP Expansion Port 3 link LED Whe...

Page 24: ...osition is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to force the server to start up when you connect the server to ac power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing the position of this jumper does not affect the administrator password check if an administrator ...

Page 25: ...rd LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button power LED Memory card error LED Top view of the memory card Memory Hot Swap Enabled Memory Port Power Error Chapter 1 Introduction 9 ...

Page 26: ...t Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1 1 2 2 4 4 3 3 PCI X board connectors The following illustration shows the connectors on the PCI X board PCI X slot 6 266 MHz 64 bit PCI X slot 5 266 MHz 64 bit PCI X slot 4 266 MHz 64 bit PCI X slot 3 266 MHz 64 bit PCI X slot 2 266 MHz 6...

Page 27: ...ention LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive connectors SAS signal cable 2 SAS signal cable 1 SAS power 2 Chapter 1 Introduction 11 ...

Page 28: ...12 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 29: ...s messages and error messages The diagnostic programs are the primary method of testing the major components of the server The diagnostic programs are in read only memory on the server See Diagnostic programs messages and error codes on page 59 for more information v Real Time Diagnostics Real Time Diagnostics can help you diagnose problems in certain devices while the operating system is running ...

Page 30: ...sted in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8872 and Type 8874 on page 93 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action 1 ...

Page 31: ...the server each time 2 1 1 Secondary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 2 Primary DMA register failed 1 Reseat the I O board 2 Replace the I O board 2 1 3 Primary interrupt mask register failed 1 Reseat the I O board 2 Replace the I O board 2 1 4 Secondary interrupt mask register failed 1 Reseat the I O board 2 Replace the I O board 2 2 2 Keyboard controller fai...

Page 32: ...ce technician only Microprocessor tray d I O board 3 3 3 No operational memory in system 1 Make sure that all memory cards contain the correct number of DIMMs install or reseat DIMMS then restart the server 2 Reseat the following components a DIMM b Memory card c Microprocessor tray 3 Replace the following components one at a time in the order shown restarting the server each time a DIMM b Memory ...

Page 33: ...d service technician only Microprocessor b Trained service technician only Optional microprocessor c Trained service technician only Microprocessor tray Repeating short beeps Keyboard error 1 Reseat the following components a Keyboard b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time Repeating long beeps Memory error Reseat the D...

Page 34: ...field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician No beep symptom Description Action No beeps occur and the system operates correctly 1 Trained service technician only Reseat the operator information panel 2 Trained service technician only Replace the operator information panel No beeps oc...

Page 35: ...he Up Arrow and Down Arrow keys or the Page Up and Page Down keys To move from one entry to the next select Get Next Entry or Get Previous Entry The log indicates an assertion event when an event has occurred It indicates a deassertion event when the event is no longer occurring Some of the error codes and messages in the BMC log are abbreviated If you view the BMC log through the Web interface of...

Page 36: ...on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics appears press F2 If you have set both a power on password and an administrator password you must type the administrator password to run the diagnostic programs 4 From the top of the screen select Hardware Info 5 From the list select BMC Log POST error codes The following table describes the POST error codes and su...

Page 37: ...r 1 Reseat the following components a Battery b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 161 Real time clock battery error 1 Reseat the following components a Battery b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 162 Device configuration error 1 Run t...

Page 38: ...amaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the following components a Battery b I O board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 187 VPD serial number not set 1 Set the serial number by updating the BIOS code level see Updating the firmware on page 133 2 Reseat ...

Page 39: ...he DIMM 4 Replace the DIMM 301 Keyboard or keyboard controller error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup 2 Reseat the following components a Keyboard b I O board 3 Replace the components listed in step 2 one at a time in the order shown restarti...

Page 40: ...tray b I O board c Adapter 5 Trained service technician only Replace the microprocessor tray 1602 Systems management adapter communication error 1 Make sure that the Remote Supervisor Adapter II SlimLine is installed correctly 2 Update the Remote Supervisor Adapter II SlimLine firmware see Updating the firmware on page 133 3 Update the BMC firmware see Updating the firmware on page 133 4 Reseat th...

Page 41: ...ogram and adjust the adapter settings 2 Remove each adapter one at a time restarting the server each time until the problem is isolated 1962 A drive does not contain a valid boot sector 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tests 3 Reseat the following components a SAS drive b SAS hard disk drive backplane cable c I O board 4 Replace the com...

Page 42: ...nents one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only Microprocessor tray 00019501 Processor 1 is not functioning check processor LEDs 1 Reseat the following components a Microprocessor tray b Trained service technician only Microprocessor 1 2 Replace the following components one at a time in the or...

Page 43: ...wn restarting the server each time a VRM 3 b Trained service technician only Microprocessor 3 c Trained service technician only Microprocessor tray 00019504 Processor 4 is not functioning check VRM and processor LEDs 1 Reseat the following components a Microprocessor tray b VRM 4 c Trained service technician only Microprocessor 4 2 Replace the following components one at a time in the order shown ...

Page 44: ...d service technician only Microprocessor 2 b Trained service technician only Microprocessor tray 00019703 Processor 3 failed BIST 1 Reseat the following components a Trained service technician only Microprocessor 3 b VRM3 c Microprocessor tray 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor 3 b VRM...

Page 45: ... comes with the adapter 00180200 No more I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI X slot or device remove that device 2 If the error continues reseat the following components a Each adapter b Trained service technician only PCI X board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 001...

Page 46: ...own above restarting the server each time 00180700 00180800 General PCI error 1 Make sure that no devices have been disabled in the Configuration Setup Utility program 2 Reseat the following components a Failing adapter Note If an error LED is lit on the PCI X board or on an adapter reseat that adapter first if no LEDs are lit reseat each adapter one at a time restarting the server each time to is...

Page 47: ...update data for processor 1 1 Make sure that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 135 2 Update the BIOS code again see Updating the firmware on page 133 3 Trained service technician only Reseat microprocessor 1 4 Trained service technician only Replace microprocessor 1 01298002 No update data for processor 2 1 Make sure that all micropro...

Page 48: ... microprocessors have the same cache size see Configuration Setup Utility menu choices on page 135 2 Update the BIOS code again see Updating the firmware on page 133 3 Trained service technician only Reseat microprocessor 1 4 Trained service technician only Replace microprocessor 1 01298102 Bad update data for processor 2 1 Make sure that all microprocessors have the same cache size see Configurat...

Page 49: ...sors have the same cache size see Configuration Setup Utility menu choices on page 135 I9990301 Fixed disk sector error 1 Reseat the following components a Hard disk drive b SAS hard disk drive backplane c I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time I9990305 An operating system was not found 1 Make sure that a bootable operat...

Page 50: ...iling server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditio...

Page 51: ... main menu v No Find the failure symptom in Troubleshooting tables on page 36 if necessary see Solving undetermined problems on page 90 v Yes Run the diagnostic programs see Running the diagnostic programs on page 59 If you receive an error see Diagnostic error codes on page 60 If the diagnostic programs were completed successfully and you still suspect a problem see Solving undetermined problems ...

Page 52: ...ld replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The IDE channel to which the CD or DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility program v All cables and jumpers are installed ...

Page 53: ... If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk test Remove the drive indicated on the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive that y...

Page 54: ...llow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8872 and Type 8874 on page 93 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by ...

Page 55: ...vice b I O board 4 Replace the components listed in step 3 one at a time in the order shown restarting the server each time USB keyboard mouse or pointing device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8872 and Type 8874 on page 93 to determine which components are customer rep...

Page 56: ...sure that v The mouse or pointing device USB cable is securely connected to the server the keyboard and mouse or pointing device cables are not reversed and the device drivers are installed correctly v The server and the monitor are turned on v Keyboardless operation has been enabled in the Configuration Setup Utility program 2 If a USB hub is in use disconnect the USB device from the hub and conn...

Page 57: ...the memory configuration in the Configuration Setup Utility program v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled 2 Check the POST error log for error message 289 v If a DIMM was disabled by a system management interrupt SMI replace the DIMM v If a DIMM was disabled by the u...

Page 58: ...processor VRM 3 or 4 c Microprocessor tray 5 Trained service technicians only If there is no indication of which microprocessor has failed isolate the error by testing with one microprocessor at a time 6 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor 1 b Microprocessor VRM 3 or 4 c Trained service t...

Page 59: ...server each time The screen is blank 1 If the server is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the keyboard cable directly to the correct connector on the rear of the server 2 Make sure that v The server is powered on If there is no power to the server see Power problems on page 46 v The monitor cables are connected correctly v The...

Page 60: ...e monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discolor...

Page 61: ...y v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that all...

Page 62: ...al connectors and jumpers on page 8 if the server starts reseat the operator information panel If the problem remains replace the operator information panel 2 Make sure that the reset button is working correctly a Disconnect the server power cords b Reconnect the power cords c Trained service technician only Reseat the light path panel cable and then repeat steps 1a and 1b v Trained service techni...

Page 63: ... 90 Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8872 and Type 8874 on page 93 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that st...

Page 64: ...label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the operating system If it does either no logical drive is defined SCSI RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Software problems v Follow the suggeste...

Page 65: ...path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error The server is designed so that LEDs remain lit when the server is connected to an ac power source but is not turned on provided that the power supply is operati...

Page 66: ... operator information panel to the left then slide it forward This reveals the light path diagnostics panel Lit LEDs on this panel indicate the type of error that has occurred DASD NMI PCI BRD I O BRD PS NONRED SP LINK RAID MEM CPU CPU BRD FAN PCI VRM OVER SPEC TEMP REMIND LOG Light Path Diagnostics Look at the system service label on the top of the server which gives an overview of internal compo...

Page 67: ...ight path diagnostics button 1 1 2 2 4 4 3 3 The following illustration shows the LEDs on the PCI X board PCI attention LEDs PCI power LEDs Power good LED Remind button You can use the remind button on the light path diagnostics panel to put the system error LED on the operator information panel into Remind mode When you press the remind button you acknowledge the error but indicate that you will ...

Page 68: ...vice technician only Power backplane 4 Remove optional devices 5 Replace the components listed in step 3 one at a time in the order shown restarting the server each time PS A power supply has failed or has been removed also see Power supply LEDs on page 57 Note In a redundant power configuration the dc power LED on one power supply might be off 1 Reinstall the removed power supply 2 Check the indi...

Page 69: ... only Failing microprocessor b Microprocessor tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing microprocessor b Trained service technician only Microprocessor tray VRM A dc dc regulator has failed or is missing 1 Check the BMC log or the system error log to determine the reason for the lit LED for a V...

Page 70: ...rd b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED might also be lit 1 See the BMC log and the system error log see Error logs on page 18 2 If the PCI LED is lit follow the instructions for that LED 3 If the MEM LED is lit follow the instructions for that LED 4 Restart the server PCI A PCI adapter h...

Page 71: ...e the BMC log or the system error log see Error logs on page 18 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time NONRED The server is operating with nonredundant power If a power supply or its ac power source fails the system will be over spec Note The LOG LED m...

Page 72: ...as failed or has been removed Note A failing fan can also cause the TEMP LED to be lit 1 Reinstall the removed fan 2 If an individual fan LED is lit replace the fan 3 Reseat the microprocessor tray 4 Trained service technician only Replace the microprocessor tray PCI BRD The PCI X board has failed 1 Trained service technician only Reseat the PCI X board assembly 2 Trained service technician only R...

Page 73: ...n the memory card v One power supply v Power backplane v Power cord v I O board v PCI X board assembly The following illustration shows the locations of the power supply LEDs A C D C Power supply 1 PS1 DC power LED green AC power LED green AC DC The following table describes the problems that are indicated by various combinations of the power supply LEDs and the power on LED on the operator inform...

Page 74: ... is connected to the power backplane 2 Remove one power supply at a time 3 View the system error log see Error logs on page 18 Lit Lit Off Standby power problem 1 View the system error log see Error logs on page 18 2 Remove one power supply at a time 3 Trained service technician only Replace the power backplane Lit Lit Flashing System power on problem 1 View the system error log see Error logs on ...

Page 75: ...text message or error code see the table in Diagnostic error codes on page 60 If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you suspect a software problem see the information that comes with your software A single problem might cause more than one error message When this happens correct th...

Page 76: ...iew Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log is cleared To save the test log to a file on a diskette or to the hard disk click Save Log on the diagnostic programs screen and specify a location and name for the saved log file Notes 1 To create and use a diskette you must add an optional extern...

Page 77: ...ed take the indicated action 3 Reinstall and if necessary update the BIOS code on the server then rerun the test see Updating the firmware on page 133 001 250 00x Test failed where v x of 0 ECC logic on I O board v x of 1 ECC logic on memory card 1 Check the system error log and the BMC log for messages indicating the cause of the error and take the indicated action 2 From the diagnostic programs ...

Page 78: ...a time in the order shown restarting the server each time 020 xxx 001 Failed hot swap slot 1 PCI latch test 1 Trained service technician only Reseat the PCI X switch card assembly 2 Trained service technician only Replace the PCI X switch card assembly 020 xxx 002 Failed hot swap slot 2 PCI latch test 1 Trained service technician only Reseat the PCI X switch card assembly 2 Trained service technic...

Page 79: ... on page 133 3 Reseat the I O board 4 Replace the I O board 030 267 001 Central Management Seq error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 133 2 Update the BIOS code see Updating the firmware on page 133 3 Reseat the I O board 4 Replace the I O board 030 268 001 Link m Cntrl 0 Sequencer error 1 Update the microcode for the Serial Attac...

Page 80: ...r see Updating the firmware on page 133 2 Update the BIOS code see Updating the firmware on page 133 3 Reseat the I O board 4 Replace the I O board 030 273 001 FLASH access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 133 2 Update the BIOS code see Updating the firmware on page 133 3 Reseat the I O board 4 Replace the I O board 030 274 ...

Page 81: ...erveRAID Hardware Maintenance Manual for more information 2 Reseat the following components a SAS hard disk drive backplane cables b ServeRAID controller 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 035 253 s99 RAID adapter initialization failure 1 Reseat the following components a ServeRAID adapter b SAS hard disk drive backplane cable...

Page 82: ...ate the RAID controller firmware see Updating the firmware on page 133 2 Reseat the RAID controller 3 Replace the RAID controller 035 271 0nn Adapter XOR engine test error 1 Update the RAID controller firmware see Updating the firmware on page 133 2 Reseat the RAID controller 3 Replace the RAID controller 035 272 0nn Adapter Drive test error Replace the attached drive 035 273 0nn Adapter Drive err...

Page 83: ...ror Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Update the RAID controller firmware see Updating the firmware on page 133 2 Reseat the RAID controller 3 Replace the RAID controller 035 283 001 Adapter Battery error Replace the battery module on the RAID controller 035 xxx cnn c ServeRAID channel number nn SCSI ID ...

Page 84: ...y Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 133 2 Run the diagnostic test again 3 Correct other error conditions including failed systems management tests and items that are logged in the Remote Supervisor Adapter II SlimLine system error log and retry 4 Disconnect all server and option power cords from the server wait 30 seco...

Page 85: ...apter II SlimLine 6 Replace the Remote Supervisor Adapter II SlimLine 166 198 000 BIOS cannot detect ASM Reseat ASM adapter in correct slot ASM restart failure Unplug and cold boot server to reset ASM 1 Run the diagnostic test again 2 Correct other error conditions including other failed systems management tests and items that are logged in the Remote Supervisor Adapter II SlimLine system error lo...

Page 86: ...chnician only Microprocessor tray b I O board 166 201 004 ISMP indicates I2C errors on bus M 1 Reseat the following components a I O board b Memory card c Microprocessor tray 2 Replace the following components one at a time in the order shown restarting the server each time a I O board b Memory card c Trained service technician only Microprocessor tray 166 201 005 ISMP indicates I2C errors on bus ...

Page 87: ... b I O board c Microprocessor tray 2 Replace the following components one at a time in the order shown restarting the server each time a Memory card b I O board c Trained service technician only Microprocessor tray 166 260 000 ASM restart failure 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect the power cords and retry 2 Reseat the Remote Supervisor Adapter...

Page 88: ...2 Reseat the following components a SAS hard disk drive backplane cables b I O board c Microprocessor tray 3 Replace the following components one at a time in the order shown restarting the server each time a SAS hard disk drive backplane b I O board c Trained service technician only Microprocessor tray 180 361 003 Failed fan LED test 1 Reseat the following components a Fan b I O board 2 Replace t...

Page 89: ...in the order shown restarting the server each time a Trained service technician only Operator information panel b I O board c Trained service technician only Microprocessor tray 180 xxx 005 Failed SCSI backplane LED test 1 Reseat the following components a SAS hard disk drive backplane cable b I O board c Microprocessor tray 2 Replace the following components one at a time in the order shown resta...

Page 90: ...assembly b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 201 198 000 Memory Test Aborted Could not run the test suspect microprocessor tray error 1 Restart the server 2 Run the diagnostic test again 3 Reinstall the diagnostic programs see Updating the firmware on page 133 4 Trained service technician only Replace the microproce...

Page 91: ...e on page 133 3 Look in the test log see Viewing the test log on page 60 and correct any other errors 204 210 000 Test failed 1 Run the Quick Memory Test Diagnostic All Banks see Running the diagnostic programs on page 59 2 Update the BIOS code see Updating the firmware on page 133 3 Look in the test log see Viewing the test log on page 60 and correct any other errors 215 xxx 000 Failed CD or DVD ...

Page 92: ... Note After installing a USB keyboard you might have to use the Configuration Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup 1 Reseat the following components a Keyboard b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 302 xxx xxx Failed mouse tes...

Page 93: ...he BIOS code and restore the server operation to the primary page complete the following steps 1 Download the latest version of the BIOS code from http www ibm com pc support 2 Update the BIOS code following the instructions that come with the update file that you downloaded This will automatically restore and update the primary page 3 Restart the server If that procedure fails the server might no...

Page 94: ...of the message POST BIOS or the service processor Note The BMC log which you can view through the Configuration Setup Utility program also contains many information error and warning messages In the following example the system error log message indicates that the server was turned on at the recorded time Date Time 2002 05 07 15 52 03 DMI Type Source SERVPROC Error Code System Complex Powered Up E...

Page 95: ...wing components a Microprocessor tray b Power supply c Power backplane 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time 2 5V Calgary HSSIB Power Good Fault 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI X board 2 5V Calgary PLL Power Good Fault 1 Reseat the I O board 2 Reseat the mi...

Page 96: ...tarting the server each time a Adapters b Trained service technician only PCI X board c Trained service technician only Power backplane 12V D Bus Fault 1 Reseat the following components a Microprocessor tray b Memory cards 3 and 4 2 Replace the following components one at a time in the order shown restarting the server each time a Memory cards 3 and 4 b Trained service technician only Power backpl...

Page 97: ...RR detected the system has been restarted Information only if the message remains 1 Trained service technician only Reseat the microprocessors 2 Reseat the microprocessor VRMs if any are present 3 Trained service technician only Replace the microprocessor CPU d IERR the CPU has been disabled Information only if the message remains 1 Trained service technician only Reseat the microprocessors 2 Rese...

Page 98: ...ated 3 Replace fan X Fan X not detected X of 1 8 1 Make sure that nothing is blocking the fan or power supply 2 Check the physical connection and make sure that the fan is correctly seated 3 Replace fan X Front Panel is not plugged in 1 Make sure that the operator information panel cables are correctly connected verify LED activity 2 Replace the operator information panel Hard Drive X Fault 1 Run ...

Page 99: ... board IB MR Reg 1 8V Power Good Fault 1 Reseat the microprocessor tray 2 Reseat the memory cards 3 Trained service technician only Replace the microprocessor tray Invalid CPU configuration Make sure that the microprocessors have been installed in the correct order see Removing and installing a microprocessor on page 122 Invalid Fan configuration Replace any missing or failed fans IP address of de...

Page 100: ...tem with applicable device drivers PCI X Card Power Good Fault 1 Reseat the Remote Supervisor Adapter II SlimLine if one is present 2 Reseat the I O board 3 Replace the I O board 4 Trained service technician only Replace the PCI X board POST Watchdog Triggered 1 Reconfigure the POST watchdog timer to be a higher value consistent with the time it takes to complete POST 2 Disable the POST watchdog P...

Page 101: ... supply b Power backplane 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time Power Supply X Removed 1 Reseat power supply X 2 Replace power supply X 3 Replace the power backplane Power Supply X Temperature Fault 1 Make sure that the fan air intake areas are clear and well ventilated 2 Make sure that all fans are installed and functioning 3 Re...

Page 102: ...or failed fans or power supplies SMI reported a Machine Check on Memory Card d 1 Reseat the memory card 2 Replace the memory card SMI reported a Machine Check on Memory Card d Dimm d 1 Reseat the DIMM 2 Reseat the memory card 3 Replace the DIMM Software NMI Make sure that the system software is operating correctly and does not conflict with other software the system software has created a software...

Page 103: ...xtraordinary amount of power 3 Replace the power backplane User USERID attempting to power reset server Information only Video 1 8V Power Good Fault 1 Reseat the I O board 2 Replace the I O board Video 2 5V Power Good Fault 1 Reseat the Remote Supervisor Adapter II SlimLine if one is present 2 Reseat the I O board 3 Replace the I O board Video Core 1 8V Power Good Fault 1 Reseat the I O board 2 Re...

Page 104: ...ort circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for short circuits for example if a loose screw is causing a short circuit on a circuit board 3 Remove the adapters and disconnec...

Page 105: ... with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub The Ethernet transmit receive activity LED is lit when the Ethernet controller sends or receives data over the Ethernet network If the Ethernet transmit receive activity light i...

Page 106: ...re Turn on the server and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory modules The minimum configuration requirement is 2 GB two 1 GB DIMMs v Service processor The following minimum configuration is required for the server to turn on v One microprocessor v Two 1 GB DIMMs ...

Page 107: ...has this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them ide...

Page 108: ...92 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 109: ... 8872 and Type 8874 The following parts information is for the xSeries 460 Type 8872 and MXE 460 Type 8874 servers F R O N T 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 Copyright IBM Corp 2005 93 ...

Page 110: ...ver 26K8947 2 Power supply 1300 W 24R2708 3 Power supply structure 26K8950 4 Power backplane 23K4111 5 Scalability cartridge assembly 25K9606 6 PCI X board assembly 23K4106 7 PCI X switch card assembly 73P6869 8 Chassis assembly 26K8946 9 Fan 80 mm 90P5051 10 Front panel assembly with media interposer card 13M7881 11 DVD ROM drive 8X type 8872 only 26K5413 12 Operator information panel assembly wi...

Page 111: ...Cable management arm 26K8945 Cable operator information panel 25K9628 Cable SAS power 25K9622 Cable SAS signal Cable serial 00N6996 Cable USB 25K9618 DVD CD bay filler optional for type 8872 26K8938 EIA mounting bracket 26K8948 Lift handle kit 24P1295 Retention module 26K8836 ServeRAID 8i card optional 13N2233 ServeRAID 8i battery pack optional 13N2256 Toolless slide kit 90P4070 System service lab...

Page 112: ...bouti Egypt Equatorial Guinea Eritrea Estonia Ethiopia Finland France French Guyana French Polynesia Germany Greece Guadeloupe Guinea Guinea Bissau Hungary Iceland Indonesia Iran Kazakhstan Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lithuania Luxembourg Macedonia former Yugoslav Republic of Madagascar Mali Martinique Mauritania Mauritius Mayotte Moldova Republic of Monaco Mongo...

Page 113: ...wan United States of America Venezuela 24P6858 Korea Democratic People s Republic of Korea Republic of 34G0232 Japan 36L8880 Argentina Paraguay Uruguay 49P2078 India 49P2110 Brazil 6952300 Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico...

Page 114: ...98 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 115: ...to lift a heavy object observe the following precautions Make sure that you stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force Never move suddenly or twist when you lift a heavy object To avoid straining the muscles in your back lift by standing or by pushing up with your leg muscles v Make sure that you have an adequate number of p...

Page 116: ...roprocessor and heat sink v For redundant and hot swappable operation the power supplies are connected to 200 240 V ac Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of data To avoid this potential problem always use an electrostatic d...

Page 117: ... is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective package Do n...

Page 118: ...sconnect the power cords and all external cables necessary to remove or install the adapter 3 Remove the top cover see Top cover and bezel on page 113 4 Disconnect any cables from the adapter 5 Open the blue PCI X retaining bar by lifting the front edge 6 Push the orange adapter retention latch toward the rear of the server and open the tab The power LED for the slot turns off 7 Carefully grasp th...

Page 119: ...ly into the adapter connector 5 Push down on the blue PCI X retaining bar to stabilize the adapter 6 Close the tab then push down on the orange adapter retention latch until it clicks into place securing the adapter 7 Connect any required cables to the adapter 8 Install the top cover see Top cover and bezel on page 113 9 Slide the server into the rack 10 Connect the cables and power cords see Comp...

Page 120: ...If you are instructed to return the DVD drive follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement DVD drive compete the following steps 1 Slide the DVD drive into the server to engage the drive 2 Install the top cover and bezel see Top cover and bezel on page 113 3 Slide the server into the rack 4 Connect the cables and...

Page 121: ... on page vii and Installation guidelines on page 99 2 Remove the top cover see Top cover and bezel on page 113 Attention To ensure proper cooling and airflow do not operate the server for more than 2 minutes with the top cover removed 3 Open the fan locking handle by sliding the orange release latch in the direction of the arrow 4 Pull upward on the free end of the handle to lift the fan out of th...

Page 122: ...following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To remove the hot swap power supply complete the following steps 106 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Det...

Page 123: ...hot swap power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement hot swap power supply complete the following steps 1 Raise the handle on the power supply to the open position 2 Place the power supply into the bay and fully close the locking handle 3 Connect one end of the power cord for the new power supply in...

Page 124: ...ly To remove the memory card complete the following steps A C D C 1 Read the safety information that begins on page vii and Installation guidelines on page 99 2 Remove the top cover see Top cover and bezel on page 113 Attention To ensure proper cooling and airflow do not operate the server for more than 2 minutes with the top cover removed 3 Open the locking levers on the edge of the memory card t...

Page 125: ...tallation guidelines on page 99 2 If you are removing a non hot swap DIMM turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 113 Attention To ensure proper cooling and airflow do not operate the server for more than 2 minutes with the top cover removed 4 Remove the ...

Page 126: ...nto the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly i...

Page 127: ... cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 113 4 Release the retention latch on the rear standoff and pull the adapter from the I O board 5 If you are instructed to return the Remote Supervisor Adapter II SlimLine follow all packaging instructions and use any packaging materials for shipping that are supplied to you To inst...

Page 128: ...er from the server 5 If you are instructed to return the ServeRAID 8i adapter follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement ServeRAID 8i adapter complete the following steps 1 Touch the static protective package that contains the adapter to any unpainted surface on the outside of the server then grasp the adapter ...

Page 129: ...k until the slide rails lock into place Bezel Top cover Cover release latch 4 Lift the cover release latch The cover slides to the rear approximately 13 mm 0 5 inch Lift the cover off the server 5 Press on the bezel retention tabs at the top edge of the bezel and pull the top of the bezel slightly away from the server 6 Lift the bezel up to release the tabs at the bottom edge of the bezel 7 If you...

Page 130: ... the following safety statement Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of ...

Page 131: ... and turn on the peripheral devices and the server Note You must wait approximately 20 seconds after you connect the power cord of the server to an electrical outlet before the power control button becomes active 7 Start the Configuration Setup Utility program and reset the configuration v Set the system date and time v Set the power on password v Reconfigure the server See Using the Configuration...

Page 132: ...I O board follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement I O board complete the following steps 1 Connect all cables to the internal connectors on the I O board 2 Align the board with the card guides and insert the board in the connector 3 Close the release latches to seat the board in the connector 4 Install the t...

Page 133: ...the information panel assembly out of the front panel assembly until it stops 7 Press the retention clips on each side of the information panel assembly and continue pulling the information panel assembly out of the front panel assembly until it stops 8 Press the retention clip on the right side of the information panel assembly and pull the information panel assembly out of the front panel assemb...

Page 134: ...connect the power cords and all external cables necessary to replace the device 3 Remove the top cover see Top cover and bezel on page 113 4 Lift the latch mechanism 5 Remove all adapters and adapter dividers and place the adapters on a static protective surface Note You might find it helpful to note where each adapter is installed before removing the adapters 6 Disconnect one end of all cables th...

Page 135: ...bs on the top of the dividers engage the plastic retainer section of the guide 6 Lower the latch mechanism 7 Install the top cover see Top cover and bezel on page 113 8 Slide the server into the rack 9 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 10 Turn on all attached devices and the server Power supply stru...

Page 136: ...aught on metal protrusions 1 Align the tabs on the power supply structure with the notches on the rear of the chassis then gently lower the structure into the server Make sure that the structure is firmly seated in the chassis 2 Push the two blue latches of the power supply structure toward the rear of the server until they lock the structure into position 3 Replace the power supplies 4 Replace th...

Page 137: ...ackaging materials for shipping that are supplied to you To install the replacement SAS backplane complete the following steps 1 Connect the power cable to the replacement backplane 2 Slide the backplane into the card guides 3 Align the slots in the backplane with the guide tabs then press firmly until the blue tabs secure the backplane 4 Reconnect the SAS cables to the backplane 5 Install the top...

Page 138: ...ble through first and insert the assembly into the server through the front 2 Connect the DVD drive power cable and signal cable 3 Connect the light path diagnostics ribbon cable and the USB cable to the I O board 4 Install the top cover and bezel see Top cover and bezel on page 113 5 Slide the server into the rack 6 Connect the cables and power cords see Completing the installation in the Install...

Page 139: ...e the memory cards see Removing and replacing a memory card on page 108 6 Lift the microprocessor tray release latch 7 Open the microprocessor tray levers Attention The microprocessor tray is heavy Pull the tray partially out of the server and then reposition your hands to grasp the body of the tray before pulling out the tray the rest of the way 8 Remove the microprocessor tray 9 Press in on the ...

Page 140: ...to the socket 2 Position the microprocessor over the microprocessor socket as shown in the following illustration Carefully press the microprocessor into the socket Microprocessor orientation indicator Microprocessor release lever Microprocessor connector Microprocessor 3 Close the microprocessor release lever to secure the microprocessor 4 Make sure that the heat sink retaining clip is open 5 If ...

Page 141: ...d memory cards in the server 11 Install the top cover and bezel see Top cover and bezel on page 113 12 Slide the server into the rack 13 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabling instructions 14 Turn on all attached devices and the server Thermal grease The thermal grease must be replaced whenever the heat sink has been...

Page 142: ... vii and Installation guidelines on page 99 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover and bezel see Top cover and bezel on page 113 4 Remove the power supplies and power structure assembly see Power supply structure on page 119 5 Remove the I O board see I O board on page 115 6 Remove a...

Page 143: ...g that are supplied to you To install the replacement PCI X board assembly complete the following steps 1 Grasp the blue handle on the PCI X board assembly and place the assembly in the chassis Slide the assembly toward the rear of the chassis and align it with the blue retainer screws 2 Tighten the retainer screws to secure the assembly 3 Install the power backplane 4 Slide the microprocessor tra...

Page 144: ...he card from the server 7 If you are instructed to return the PCI X switch card assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replacement PCI X switch card assembly complete the following steps 1 Lower the card into place so that the lips on the bottom of the EMI shielding material fit into the chassis and slide the ...

Page 145: ...page 122 7 Remove the power supplies and the power supply structure see Power supply structure on page 119 8 Remove the screws that secure the power backplane to the chassis and lift the power backplane out of the server 9 If you are instructed to return the power backplane follow all packaging instructions and use any packaging materials for shipping that are supplied to you To install the replac...

Page 146: ...ds see Removing and replacing a memory card on page 108 6 Lift the microprocessor tray release latch open the microprocessor tray levers and pull the microprocessor tray out of the server slightly see Removing and installing a microprocessor on page 122 7 Remove the power supplies and the power supply structure see Power supply structure on page 119 8 Move the retention latch away from the scalabi...

Page 147: ...3 Slide the microprocessor tray in the server close the microprocessor tray levers and close the microprocessor tray release latch 4 Install the memory cards 5 Install the fans 6 Install the top cover and bezel see Top cover and bezel on page 113 7 Slide the server into the rack 8 Connect the cables and power cords see Completing the installation in the Installation Guide or User s Guide for cabli...

Page 148: ...132 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 149: ...VPD code You can select to update the VPD code during the BIOS code update procedure Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating system installation I...

Page 150: ...e the CD go to http www ibm com pc ww eserver xseries serverguide xpress html Using the Configuration Setup Utility program Use the Configuration Setup Utility program to v View configuration information v View and change assignments for devices and I O ports v Set the date and time v Set and change passwords v Set the startup characteristics of the server and the order of startup devices v Set an...

Page 151: ...his choice to view VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O ports Select this choice to enable or disable integrated SAS and Ethernet controllers and all standard ports such as serial and parallel Enable is the default setting for all controllers If you disable a device it cannot be configured and the o...

Page 152: ...e and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fail count the BIOS default settings will be restored after three consecutive failures to find a boot record You can enable a virus detection test that checks for changes in the boot record when the server starts You can enable the use of a USB keyboard ...

Page 153: ...timeout value 5 minutes is the default setting System BMC Serial Port Sharing Enable or disable the system BMC serial port sharing Enable is the default setting BMC Serial Port Access Mode Share or disable the BMC serial port access mode Shared is the default setting Reboot system on NMI If you enable this option the server automatically restarts 60 seconds after the service processor issues a non...

Page 154: ...u set only an administrator password you do not have to type a password to complete the system startup but you must type the administrator password to access the Configuration Setup Utility menu If you set a power on password for a user and an administrator password for a system administrator you can type either password to complete the system startup A system administrator who types the administr...

Page 155: ...e the power on password jumper from pins 1 and 2 to pins 2 and 3 You can then start the Configuration Setup Utility program and reset the power on password After you reset the password turn off the server again and move the jumper back to pins 1 and 2 The power on password override switch does not affect the administrator password Administrator password If an administrator password is set you must...

Page 156: ...he password 3 Follow the instructions on the screen to configure the controller settings Go to http www ibm com pc support to check for the latest version of the SAS firmware Configuring the Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mbps 100 Mbps or 1 Gbps network and provides full duplex FDX capability which enabl...

Page 157: ...he server comes with an operating system installed such as Microsoft Windows 2000 Datacenter Server see the software documentation that comes with the server for configuration information Using the Scalable Partition Web Interface The Scalable Partition Web Interface is an extension of the Remote Supervisor Adapter II Web Interface and is used to create delete control and view scalable partitions ...

Page 158: ...142 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 159: ...problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most Eserver and IntelliStation systems operating systems and programs come with information that contains trou...

Page 160: ...ormation about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware ser...

Page 161: ...NTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are perio...

Page 162: ...ates other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a trademark of Linus Torvalds in the United Sta...

Page 163: ...ilable and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or...

Page 164: ...attery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call In the Netherlands the following applies For Taiwan Please recycle batteries 148 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874 Problem Determination and Service Guide ...

Page 165: ... cover removing 113 CPU BRD LED 56 CPU LED 53 CRUs replacing adapters 102 DIMM 109 DVD drive 104 fans 105 I O board 115 operator information panel assembly 117 CRUs replacing continued PCI X adapter guide 118 power supply 106 power supply structure 119 Remote Supervisor Adapter II SlimLine 111 SAS backplane 120 ServeRAID 8i adapter 112 customer replaceable units CRUs 94 D danger statements 2 DASD ...

Page 166: ...sembly 130 G Gigabit Ethernet connector 6 grease thermal 125 H hard disk drive diagnostic tests types of 59 problems 37 status LED 4 heat output 3 hot plug adapter See adapter humidity 3 I I O board error LED 6 jumpers and internal connectors 8 replacing 115 I O BRD LED 56 important notices 2 information LED 4 installation order microprocessors 122 installing See replacing integrated functions 3 i...

Page 167: ...rors 57 power supply replacing 106 power control button 4 power control button shield 4 power cord connector 7 power on LED 5 power on password 138 power on password jumper 8 power supply structure replacing 119 Preboot Execution Environment boot agent utility program 140 problem isolation tables 36 problems CD ROM DVD ROM drive 36 Ethernet controller 88 hard disk drive 37 intermittent 38 keyboard...

Page 168: ...cessor messages 78 service calling for 91 size 3 slots 3 SMP Expansion Port connectors 7 SMP Expansion Port link LEDs 7 software problems 48 SP LED 54 specifications 3 statements and notices 2 static discharge connector 5 system error LED 5 log 78 T TEMP LED 55 temperature 3 test log viewing 60 tests hard disk drive diagnostic 59 thermal grease 125 tools diagnostic 13 trademarks 146 U undetermined...

Page 169: ......

Page 170: ... Part Number 25K8124 Printed in USA 1P P N 25K8124 ...

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