IBM 8647 - Eserver xSeries 225, Installation Manual

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Troubleshooting charts
The following table lists problem symptoms and suggested solutions. See the
Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries
Documentation CD for more detailed troubleshooting charts. If you cannot find the
problem in the troubleshooting charts, run the diagnostic programs. If you have run
the diagnostic test programs, or if running the tests does not reveal the problem,
call for service.
CD-ROM drive problems
CD-ROM Drive symptom Suggested action
CD-ROM drive is not
recognized. Verify that:
v
The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
CD is not working properly. Clean the CD.
If the problem remains, call for service.
CD-ROM drive tray is not
working. (The server must be
turned on.) Insert the end of a straightened paper clip into the manual tray-release opening.
If the problem remains, call for service.
Diskette drive problems
Diskette drive symptom Suggested action
Diskette drive activity LED stays
on, or the system bypasses the
diskette drive.
1. If there is a diskette in the drive, verify that:
v
The diskette drive is enabled in the Configuration/Setup utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v
The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the server.
v
The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, call for service.
Hark disk drive problems
Hark disk drive symptom Suggested action
Not all drives are recognized by
the hard disk drive diagnostic
test (Fixed Disk test).
1. Remove the first drive not recognized and try the hard disk drive diagnostic test
again.
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
If the problem remains, call for service.
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IBM xSeries 225 Type 8647: Installation Guide