IBM 6587 - PC 350 - 16 MB RAM, User Manual

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Purchasing Additional HelpWare
Services
During and after the warranty period, you can purchase
additional HelpWare services, such as support for IBM
and non-IBM hardware, operating systems, and
application programs; network setup and configuration;
upgraded or extended hardware repair services; and
custom installations. Service availability and name might
vary by country.
Enhanced PC Support Line
Enhanced PC Support is available for desktop and mobile
IBM computers that are not connected to a network.
Technical support is provided for IBM computers and
IBM or non-IBM options, operating systems, and
application programs on the Supported Products list.
This service includes technical support for:
Ÿ
Installing and configuring your out-of-warranty IBM
computer
Ÿ
Installing and configuring non-IBM options in IBM
computers
Ÿ
Using IBM operating systems in IBM and non-IBM
computers
Ÿ
Using application programs and games
Ÿ
Tuning performance
Ÿ
Installing device drivers remotely
Ÿ
Setting up and using multimedia devices
Ÿ
Identifying system problems
Ÿ
Interpreting documentation
You can purchase this service on a per-call basis, as a
multiple-incident package, or as an annual contract with a
10-incident limit. For more information about purchasing
Enhanced PC Support, see “Ordering Support Line
Services” on page 67.
900-Number Operating System and
Hardware Support Line
In the U.S., if you prefer to obtain technical support on a
pay-as-you go basis, you can use the 900-number support
line. The 900-number support line provides the same
support as the Enhanced PC Support line, except for
application and non-IBM option support.
To access this support, call 1-900-555-CLUB (2582). You
will be notified of the charge per minute.
Network and Server Support Line
Network and Server Support is available for simple or
complex networks made up of IBM servers and
workstations using major network operating systems. In
addition, many popular non-IBM adapters and network
interface cards are supported.
This service includes all of the features of the Enhanced
PC Support Line, plus:
Ÿ
Installing and configuring client workstations and
servers
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Using Your Personal Computer