Home
/
IBM
/
6587 - PC 350 - 16 MB RAM
/
User Manual

IBM 6587 - PC 350 - 16 MB RAM, User Manual

Share

Page: 64 / 102

background image

Troubleshooting Charts

You can use the troubleshooting charts in this section to
find solutions to problems that have definite symptoms.

Tip

If you have just added new software or a new
computer option and your computer is not working,
do the following before using the troubleshooting
charts:

Remove the software or device you just added.

Run the diagnostic test programs to determine if
your computer is running correctly.

Reinstall the new software or new device.

When using the troubleshooting charts, look for the
symptom of the problem in the left column of the chart.
You will find instructions and possible solutions to the
problem in the right column of the chart.

54

Using Your Personal Computer

«
...
62
63
64
65
66
...
»

Summary of Contents for 6587 - PC 350 - 16 MB RAM

Page 1: ...Using Your Personal Computer PC 330 Type 6577 and PC 350 Type 6587...

Page 2: ......

Page 3: ...IBM Using Your Personal Computer PC 330 Type 6577 and PC 350 Type 6587...

Page 4: ...raphical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s...

Page 5: ...Speed 23 Changing Monitor Settings 24 Installing Video Device Drivers 25 Adding Memory Modules 26 Updating System Programs 27 Diskettes 28 Identifying Diskettes 29 Handling and Storing Diskettes 31 L...

Page 6: ...ng Support Line Services 67 Warranty and Repair Services 67 Obtaining IBM Operating System Updates 68 Ordering Publications 68 Appendix A Computer Records 69 Serial Numbers and Keys 69 Device Records...

Page 7: ...rst remove power cord from outlet 2 Remove signal cables from receptacles Turn everything OFF Turn everything OFF Electrical current from power telephone and communication cables is hazardous To avoid...

Page 8: ...ispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type 33F8...

Page 9: ...nform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform...

Page 10: ...viii Using Your Personal Computer...

Page 11: ...riefly discusses some of the features of your personal computer For an easy to read summary of the features see Features at a Glance Personal Computer on page 7 Throughout this manual the two Personal...

Page 12: ...ple I O devices that previously used serial parallel keyboard mouse and game ports Because USB uses Plug and Play technology you can add additional devices without reconfiguring and powering down your...

Page 13: ...o your personal computer and software A cover keylock prevents tampering with your personal computer A lockable sliding door restricts access to the removable media bays You can select a secure start...

Page 14: ...ignal sent from another computer on the LAN PCMCIA Ports You can add optional Personal Computer Memory Card International Association PCMCIA connectors to your personal computer PCMCIA support allows...

Page 15: ...your personal computer PC 330 5 25 Inch Bay for Optional Drive PCMCIA 3 5 Inch Diskette Drive 3 5 Inch Internal Bay for Hard Disk Drive Expansion Slots PC 350 5 25 Inch Bays for Optional Drives PCMCI...

Page 16: ...Input and Output Connectors Display Keyboard Mouse Serial A A 1 2 USB Parallel Infrared 6 Using Your Personal Computer...

Page 17: ...B or 2 88 MB drive Hard Disk Drives Standard One PCI bus master IDE drive Maximum Four Input Output Features ECP EPP parallel port One 16550 UART serial port Two universal serial bus USB interfaces On...

Page 18: ...8 Using Your Personal Computer...

Page 19: ...s in a neutral comfortable position Try to keep a light touch on the keyboard and your hands and fingers relaxed You can change the angle of the keyboard for maximum comfort by adjusting the position...

Page 20: ...onitor lets hot air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents...

Page 21: ...itch Power On Light Hard Disk Drive Light For both models door closed Power Switch Press this switch to turn your personal computer on or off Do not turn off your personal computer if the in use light...

Page 22: ...Diskette Drive Light Diskette Eject Button PC 350 door open Diskette Drive Light When this light is on it indicates that your personal computer is reading from or writing to a diskette Cover and Door...

Page 23: ...You might need to have your personal computer serviced 2 If there is a problem find your personal computer response in the following table then go to the specified section Using a Mouse A mouse is a...

Page 24: ...ou want to select on the screen you simply move the pointer to that item this is called pointing Then you press and release the left button on the mouse this is called clicking To learn how to use the...

Page 25: ...ate and time of your computer s internal clock For more information refer to Setting the Date and Time on page 17 System Security allows you to secure hard disk drives and diskette drives Also you can...

Page 26: ...screen To view the Help screen highlight the option and then press F1 Press Esc to return to the previous menu 4 As you exit from the Configuration Setup Utility program be sure to save the changes yo...

Page 27: ...e date and time 1 Start the Configuration Setup Utility program see Using the Configuration Setup Utility Program on page 16 2 Select Date and Time from the Configuration Setup Utility menu 3 Type the...

Page 28: ...lso will remain locked Off This is the Unattended Start mode When you turn on the computer you are not prompted for the power on password If you do not enter the password the computer runs the CONFIG...

Page 29: ...emember to save the changes when you exit from the Configuration Setup Utility program Additional Information for PS 2 Mouse Users The following statement applies to only those who use a PS 2 mouse a...

Page 30: ...up Utility program only after using that password If the administrator password is not entered the user can only view not change the settings When you set an administrator password you have the option...

Page 31: ...3 Select Administrator Password 4 Select Delete Administrator Password 5 Press Enter 6 Remember to save the changes when you exit from the Configuration Setup Utility program Erasing an Unknown Admin...

Page 32: ...image is restored within a few seconds after any activity is detected Off In this mode the monitor power is turned off To restore power to the monitor you must press the power switch on the monitor On...

Page 33: ...This can be either a single event or a daily event LAN Wake Up When this option is enabled the computer is turned on when it receives a specific signal from another computer on a local area network LA...

Page 34: ...ivided into odd and even scan lines In one pass the electron beam refreshes the odd lines in the next pass it refreshes the even lines With a noninterlaced refresh rate every line is refreshed on each...

Page 35: ...resolution produces the best image 5 Press Enter 6 Remember to save the changes when you exit from the Configuration Setup Utility program Installing Video Device Drivers Your personal computer comes...

Page 36: ...rivers Many application programs include video device drivers that are compatible with the S3 Trio64V video controller If a customized video device driver is not included in your application package s...

Page 37: ...ule on the system board It allows you to easily update the BIOS and POST information from an update diskette As part of the on going effort to improve quality IBM occasionally makes enhancements to th...

Page 38: ...es and the diskettes they support Drive Type Diskettes Supported 3 5 inch 1 44 MB 1 MB and 2 MB 3 5 inch 2 88 MB 1 MB 2 MB and 4 MB 5 25 inch 1 2 MB 180 KB 360 KB and 1 2 MB Notes 1 2 88 MB media migh...

Page 39: ...und the center hole Otherwise you must rely on the manufacturer s labels The 1 2 MB diskettes usually are called high density HD 360 KB diskettes usually are called double sided double density DS DD I...

Page 40: ...be labeled However there is one physical characteristic that you can always use to identify the type of 3 5 inch diskette Look for a cutout window at the lower right corner of the diskette The follow...

Page 41: ...t can cause loss of data Keep 5 25 inch diskettes in their covers when you are not using them The covers protect the exposed surfaces on the diskettes Never touch the disk itself Keep diskettes away f...

Page 42: ...tte from being inserted or ejected To prevent this problem take the following precautions Remove an old label before you apply a new one Apply labels carefully to ensure all edges are secure Apply lab...

Page 43: ...while the in use light is on 5 25 Inch Diskette To insert a 5 25 inch diskette hold the diskette with the label facing up and your thumb on the label Then slide the diskette fully into the 5 25 inch d...

Page 44: ...ing written to or erased from the diskette If a diskette does not have a write protect switch or notch it is permanently write protected The 3 5 inch diskette has a write protect switch on the back Wr...

Page 45: ...the incorrect capacity If you plan to share diskettes with other people you must know what types of diskette drives they have in their computers The following table shows diskette types their formatte...

Page 46: ...r stand to set your computer with CD ROM in a vertical position turn it so that the computer rests on its left side as you face it Handling Compact Discs When handling compact discs follow these guide...

Page 47: ...you want to lock the door also do the following 1 Unlock the cover 2 Close the sliding door 3 Lock the cover again thus locking the sliding door also If a PCMCIA connector is installed in the front o...

Page 48: ...the correct password before you can type anything else You can enable the power on password feature with the Configuration Setup Utility program See Setting and Changing a Power On Password on page 1...

Page 49: ...or other controls wet Moisture can damage these parts and cause an electrical hazard Always disconnect a power cord by grasping the plug not the cord Cleaning Your Personal Computer It is good practic...

Page 50: ...ains the date time and the settings for built in features such as serial and parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery...

Page 51: ...rom the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads in a nondata area This process prevents damage to the hard disk 4 Unplug t...

Page 52: ...42 Using Your Personal Computer...

Page 53: ...s out OK and you have not made a user error you might have a software problem If you suspect that you have a software problem refer to the information that comes with the software package The followin...

Page 54: ...ct an error One beep and the appearance of text on the display indicates successful completion of POST More than one beep indicates that POST detects an error Tip If your computer does not start when...

Page 55: ...the greatest amount of hardware testing and the least amount of software problem determination All customization is excluded from this testing including device drivers that were preinstalled or have...

Page 56: ...he application program the operating system or both Error messages for operating system and software problems are generally text messages but they also can be numeric messages For information about th...

Page 57: ...the adapters installed remove all option adapters reinstall them one at a time and retest after reinstalling each one When an adapter causes a failure replace it If the problem cannot be isolated and...

Page 58: ...y Action Set the correct date and time If the date and time are set correctly and saved and the 163 error message reappears replace the battery If this does not correct the problem have the computer s...

Page 59: ...nsure that 1 Nothing is resting on the keyboard and pressing a key 2 No key is stuck 3 The keyboard cable is connected correctly to the keyboard and to the correct connector on the computer Running th...

Page 60: ...n Run the system diagnostic tests 1800 A PCI adapter has requested a hardware interrupt that is not available Action 1 Make sure the PCI adapter and any ISA legacy adapters are set correctly in the Co...

Page 61: ...defective Action 1 Make sure the PCI adapter and any ISA legacy adapters are set correctly in the Configuration Setup Utility program Setting the resources used by ISA legacy adapters to Not available...

Page 62: ...adapter For instructions on removing adapters see Installing Options in Your Personal Computer 1805 A PCI adapter read only memory ROM error occurred Action Remove all PCI adapters If you can start th...

Page 63: ...puter on page 15 3 If the error recurs you might need to replace the video memory module 4 If the error persists have the computer serviced I9990301 A hard disk failure occurred Action Have the comput...

Page 64: ...ng before using the troubleshooting charts Remove the software or device you just added Run the diagnostic test programs to determine if your computer is running correctly Reinstall the new software o...

Page 65: ...e 4 The diskette contains the necessary files to start the computer 5 Your software program is OK see Software Problem at the end of these troubleshooting charts If the diskette drive in use light sta...

Page 66: ...about the enhanced monitor cable If the problem recurs have the monitor and computer serviced Screen flickers Set the monitor for the highest noninterlaced refresh rate available To reset the refresh...

Page 67: ...2 When the computer is turned on air is flowing from the rear of the computer at the fan grille If there is no air flow the fan is not working This causes the computer to overheat and shut down 3 The...

Page 68: ...ed properly 2 Memory modules are installed in pairs when required 3 If you changed the memory you updated the memory configuration in the Configuration Setup Utility program If the above items are cor...

Page 69: ...rogram or install an ISA legacy adapter make sure that they do not use addresses within this address range If all of the above items are correct start QAPlus WIN WIN or QAPlus PRO If the test programs...

Page 70: ...puter serviced Printer Problems Action The printer does not work Verify that 1 The printer is turned on and is online 2 The printer signal cable is connected to the correct serial or parallel port on...

Page 71: ...ory you might have a memory address conflict 2 The software is designed to operate on your computer 3 Other software works on your computer 4 The software you are using works on another computer If yo...

Page 72: ...d into memory and stay there so you can access them whenever you want If you are loading or using an application program and receive a message that you do not have enough memory TSR programs might be...

Page 73: ...tic tests and make a note of any error messages you receive Then look up the message in the documentation and take the appropriate action If you suspect a software problem consult the documentation in...

Page 74: ...ing Information by Fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax free marketing and technical information on many topics including har...

Page 75: ...en you call Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration in...

Page 76: ...ing up and using multimedia devices Identifying system problems Interpreting documentation You can purchase this service on a per call basis as a multiple incident package or as an annual contract wit...

Page 77: ...800 772 2227 In Canada call 1 800 465 7999 In all other countries contact your IBM reseller or IBM marketing representative Warranty and Repair Services You can upgrade your standard hardware warrant...

Page 78: ...BBS See Using Electronic Support Services on page 63 for information on how to access this bulletin board system OS 2 BBS In the U S or Canada call 1 800 547 1283 OS 2 Technical Support Center In the...

Page 79: ...Anyone who has the key serial number and manufacturer s address can order duplicate keys so store the tag in a safe place If you record the key serial number on this page either remove the page and s...

Page 80: ...Look for the serial number on the front of the system unit at the lower right Serial Number PC 330 Serial Number PC 350 70 Using Your Personal Computer...

Page 81: ...se Connector IBM Mouse Other Video Connector Figure 3 Internal and External Options Parallel Connector Location Option Description Serial Connector A System Memory Bank 1 SIMM 1 4 MB 8 MB 16 MB 32 MB...

Page 82: ...Device Records Figure 4 Internal Drives Location Drive Description Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 72 Using Your Personal Computer...

Page 83: ...nstalled be 1 for certain Machines the designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many of these transactions involve the...

Page 84: ...HESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR...

Page 85: ...s authorized use of these IBM licensed programs Technical support for programs provided with your system is available on a limited basis See the publications provided with your system for details Prog...

Page 86: ...rpose of maintaining a System IBM or the applicable IBM country organization grants you a license to use the System Programs as part of or in conjunction with a System or to restore and maintain the S...

Page 87: ...emarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both The following terms are trademarks of other companies Microsoft Windows Windows NT MS D...

Page 88: ...rent from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet...

Page 89: ...r service temporarily If possible they will notify you in advance if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with...

Page 90: ...at the sum of the LOAD NUMBERS of all the devices does not exceed 100 tiquette d homologation du minist re des Communications du Canada AVIS L tiquette du minist re des Communications du Canada identi...

Page 91: ...ts intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equi...

Page 92: ...14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 62X1045 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica D...

Page 93: ...10 America Online 64 antiglare filter 10 arranging workspace 9 assistance 63 audio features 7 B backing up hard disk drive 41 basic input output system updating 27 battery dead 47 notice vi replacing...

Page 94: ...ate setting 17 47 48 DDC display data channel 24 device drivers video 25 device records 71 diagnostic error messages 46 diagnostic programs 3 44 diagnostic tools 43 DIMMs 7 diskette drives adding 4 ej...

Page 95: ...t support for 2 7 extension cords 10 F fatigue 9 fax getting information by 64 features record of 71 fee services 66 fixed disk drives See hard disk drives flash memory 7 27 flicker 56 flicker reducin...

Page 96: ...59 cache 7 49 configuration change 48 counting 13 44 58 DIMMs 7 memory continued failure during testing 49 flash 7 modules adding 26 not enough 58 parity failure 47 resource unavailable 51 52 ROM err...

Page 97: ...pace arranging 9 Online Housecall 64 online information services 63 operating system not found 53 support for 3 7 operating system updates 68 option does not work 59 option files installing 62 options...

Page 98: ...ement See advanced power management power on password changing 19 deleting 20 power on password continued format of 19 setting 19 unknown 20 using 18 using at start up 13 power on self test See POST p...

Page 99: ...rocessor PRODIGY 64 publications ordering 68 Q QAPlus PRO 44 QAPlus WIN WIN 44 R recording identification numbers 69 records device and feature 71 refresh rate 24 remote technical support 64 resolutio...

Page 100: ...ing 27 system summary 16 T technical support fee 66 technical support remote 64 technical support warranty 65 telecommunication notices 79 telephone assistance 65 terminate and stay resident TSR progr...

Page 101: ...warranty service 65 work area arranging 9 World Wide Web home page 64 Index 91...

Page 102: ...IBM Part Number 84H0294 Printed in U S A June 1996 84H 294...

Reviews:

No comments

Related manuals for 6587 - PC 350 - 16 MB RAM

Brand: Canon Pages: 160

Brand: Daikin Pages: 20

Brand: Gateway Pages: 12

UC-8100-ME-T Series

Brand: Moxa Technologies Pages: 22

Aqua Compact Pro

Brand: DIGITAL YACHT Pages: 5

Brand: Biostar Pages: 58

Brand: Moxa Technologies Pages: 37

OFF65864 AIRLIFT 25

Brand: Seville Classics Pages: 4

Brand: Spectravideo Pages: 134

Brand: LG Pages: 24

Brand: LG Pages: 41

Brand: LG Pages: 136

Brand: Aplex Pages: 69

Brand: Dell Pages: 2

Brand: Dell Pages: 2

Brand: Dell Pages: 6

Brand: Dell Pages: 11

Brand: Dell Pages: 30

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands