IBM 6587 - PC 350 - 16 MB RAM, User Manual

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Chapter 6. Getting Help, Service, and Information
If you need help, service, technical assistance, or just
want more information about IBM products, you will find
a wide variety of sources available from IBM to assist
you. This section provides information about those
sources.
Services available and telephone numbers listed are
subject to change without notice.
Solving Problems
Many computer problems can be solved without outside
assistance, by using the online help or by looking in the
online or printed documentation that comes with your
computer or software. Also, be sure to read the
information in any README files that come with your
software.
Most computers, operating systems, and application
programs come with documentation that contains
troubleshooting procedures and explanations of error
messages. The documentation that comes with your
computer also contains information about the diagnostic
tests you can perform.
If you suspect a hardware problem, run the diagnostic
tests and make a note of any error messages you receive.
Then look up the message in the documentation and take
the appropriate action.
If you suspect a software problem, consult the
documentation (including README files) for the
operating system or application program.
Using the HelpWare Support
Family
IBM HelpWare is the solution for IBM PC service and
support wherever IBM products are sold and serviced.
Purchasing an IBM PC hardware product entitles you to
standard help and support during the warranty period.
If you need additional support and services, HelpWare
provides a wide variety of extended services that address
almost any need.
Using Electronic Support Services
If you have a modem, you can get help from several
popular services. Bulletin boards and online information
services provide assistance through question-and-answer
message areas, live chat rooms, searchable databases, and
more.
Technical information is available on a wide range of
topics, such as:
Ÿ
Hardware setup and configuration
Ÿ
Preinstalled software
Ÿ
OS/2, DOS, and Windows
Ÿ
Networking
Ÿ
Communications
Ÿ
Multimedia
In addition, the latest device driver updates are available.
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Copyright IBM Corp. 1996
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