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Table 11. Suspected Fault Table (continued)
FRU
Evaluation
Modular Flash Drive
Run the system unit tests. Does the system
unit test identify the modular flash drive as
an option? No – Replace the flash drive. Yes
– Run the test for the modular flash drive.
Does the test pass? No – Replace flash
drive.
System Board
1. During POST, verify the system board
check program runs successfully. If not,
remove and/or re-seat all cables and
board-board connections as follow:
v
Riser
v
Power Connector
v
Power switch card cable
v
Memory
v
HDD Assembly
Note:
Disconnect all external cables and
reconnect one at a time from the
powered OFF state. Power ON
completely after each device connection
to determine if a device is causing a
problem.
2. Clear CMOS with the jumper.
3. If there is a problem with a port, use RSS
diagnostics to perform the wrap plug test
on the serial port.
USB Connector Card
Try booting the USB key in the questionable
USB port.
RS-232 Connector card
1. Try booting the USB key in the
questionable USB port.
2. Use the RSS diagnostic wrap plug test
on the suspected serial port.
Memory Module
Run the RSS system unit diagnostic tests.
During boot of the diagnostic memory key, a
memory test is run. Upon completion of the
test, press the
ENTER
key to request the
extended diagnostic test for the memory.
Power Supply
1. Verify AC power is available at the power
outlet.
2. Verify the power cord is plugged into the
outlet.
3. Re-seat the power cord in the system
unit.
4. Connect the system unit with a different
power cord.
5. Re-seat the 2 power supply cables inside
the system unit.
Battery/coin cell
1. Check that the battery is installed
properly.
2. Re-seat the battery.
Problem determination
March 2009
Chapter 4. Problem determination
35
Summary of Contents for 4810-E3H
Page 1: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...
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Page 3: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...
Page 8: ...March 2009 vi SurePOS Installation and Service...
Page 10: ...March 2009 viii SurePOS Installation and Service...
Page 14: ...March 2009 xii SurePOS Installation and Service...
Page 22: ...Product introduction March 2009 8 SurePOS Installation and Service...
Page 24: ...March 2009 10 SurePOS Installation and Service...
Page 42: ...March 2009 28 SurePOS Installation and Service...
Page 54: ...Assembly 1 continued March 2009 40 SurePOS Installation and Service...
Page 56: ...March 2009 42 SurePOS Installation and Service...
Page 64: ...March 2009 50 SurePOS Installation and Service...
Page 69: ...IBM IBM GA27 4004 GA27 4004 March 2009 Appendix B Safety information 55...
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