Chapter 4. Problem determination
Note:
Refer to
IBM Safety Information - Read This First
, GA27-4004, before
beginning the procedures in this chapter.
Hardware failures, BIOS errors, or firmware errors can cause problems with the
4810/4910 SurePOS 300. This chapter contains information to assist in problem
determination and the identification of needed repair actions.
Problem determination tools
The following tools can be helpful in performing problem determination with the
4810/4910 SurePOS 300:
v
USB memory key loaded with the IBM diagnostics for POS systems and
peripherals. Instructions for loading the available diagnostics onto a memory key
are given at the IBM RSS support web site:
http://www.ibm.com/solutions/retail/store/support
under the
Diagnostic
heading on the panel.
v
IBM powered serial port wrap plug. (IBM P/N 44V2079)
v
IBM standard serial port wrap plug. (IBM P/N 44V2078)
v
Security screw removal tool (needed only if the customer has installed the
optional, customer-supplied security screw). Neither the screw or the removal tool
is supplied by IBM.
Supported memory keys
The following memory keys are supported for usage with the IBM diagnostics for
POS systems and peripherals:
IBM USB 2.0 (1 GB)
v
FRU: 41D9746
PNY USB 2.0 (1 GB)
v
Part number: P-FD01GU20-RF
Using the IBM diagnostics for POS systems and peripherals package
Diagnostics for the IBM SurePOS 300 Models x4x are available in the IBM
diagnostics for POS systems and peripherals package. This package installs to a
supported memory key, as described above.
Diagnostics memory key setup
See the README file found at the RSS support web site:
http://www.ibm.com/
solutions/retail/store/support
under the
Diagnostic
heading for directions on how
to setup your diagnostics memory key.
1. Obtain a memory key. See “Supported memory keys” described above.
2. Access the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/
retail/store/support
.
3. Select
Support
on the left side of the panel, then select
IBM SurePOS 300
Series
.
4. Next, select
SurePOS 300-34x Downloads
.
March 2009
© Copyright IBM Corp. 2005, 2009
29
Summary of Contents for 4810-E3H
Page 1: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...
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Page 8: ...March 2009 vi SurePOS Installation and Service...
Page 10: ...March 2009 viii SurePOS Installation and Service...
Page 14: ...March 2009 xii SurePOS Installation and Service...
Page 22: ...Product introduction March 2009 8 SurePOS Installation and Service...
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Page 54: ...Assembly 1 continued March 2009 40 SurePOS Installation and Service...
Page 56: ...March 2009 42 SurePOS Installation and Service...
Page 64: ...March 2009 50 SurePOS Installation and Service...
Page 69: ...IBM IBM GA27 4004 GA27 4004 March 2009 Appendix B Safety information 55...
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