Partner SP-820 User Manual Download

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POS Terminal
SP-820
User Manual

Summary of Contents for SP-820

Page 1: ...POS Terminal SP 820 User Manual ...

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Page 3: ...y person of such revision or changes Trademark recognition All product names used in this manual are the properties of their respective owners and are acknowledged About this manual This manual is intended for system administrators who are familiar with setting up a new system and installing an operating system The manual consists of the following sections Chapter 1 Getting Started This section co...

Page 4: ... this kind of plug contact your electrician to replace your obsolete outlet Do not place anything on the power cord Place the power cord where it will not be in the way of foot traffic Follow all warnings and cautions in this manual and on the unit case When replacing parts ensure that your service technician uses parts specified by the manufacturer Avoid using the system near water in direct sunl...

Page 5: ... to http www dtsc ca gov hazardouswaste perchlorate Vermont Mercury Management Rules LCD display lamps contain mercury Dispose of them properly CE Mark This device complies with the requirements of the EEC directive 2004 108 EC with regard to Electromagnetic compatibility and 2006 95 EC with regard to Low Voltage Directive Legislation and WEEE Symbol 2002 96 EC Waste Electrical and Electronic Equi...

Page 6: ...Utility 10 BIOS navigation keys 10 Using BIOS 11 Main Screen 12 Advanced Settings 13 ACPI Settings 14 CPU Configuration 15 SATA Configuration 16 USB Configuration 17 Super IO Configuration 18 Serial Port x Configuration 19 Parallel Port Configuration 20 H W Monitor 21 CPU PPM Configuration 22 Chipset Settings 23 System Agent SA Configuration 23 PCH IO Configuration 24 USB Configuration 25 Graphics...

Page 7: ...ons 33 Before you begin 34 Upgrading the hard drive 35 APPENDIX 37 Troubleshooting 37 Tips for Troubleshooting 37 The Power On Self Test 37 Beep Errors at POST 37 Message Errors at POST 38 General Problems 39 Having the SP 820 Serviced 40 Specifications 41 ...

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Page 9: ...ecting peripheral devices on page 6 Connecting a cash drawer on page 7 Powering the machine on and off on page 8 Unpacking the machine The machine and cable accessories are packed in a cardboard carton with foam padding for protection during shipping Figure 1 1 Unpacking the machine Carefully unpack the machine and keep the packing materials If you need to ship it in the future repack it as shown ...

Page 10: ...king the package contents After you unpack the device check that the following items are included If any item is missing or appears damaged contact your dealer immediately SP 820 Adapter Power Cable Driver CD with drivers and the user manual PDF file ...

Page 11: ...s This section describes the parts and connectors on the machine 1 2 Figure 1 2 Front right view Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel Cover 4 IO Panel 5 Power Button 4 3 5 Front right view ...

Page 12: ... R 1 G E T T I N G S TA R T E D Rear view 1 2 4 3 5 Figure 1 3 Rear view Component Description 1 MSR optional Slot 2 VFD Customer Display optional Slot 3 Cable Compartment 4 HDD Compartment 5 Cable Compartment Cover ...

Page 13: ... 4 5 7 8 9 10 11 12 Connector Description 1 COM 4 port 2 VGA port 3 COM 1 port 4 USB ports 5 RJ 11 cash drawer port 6 DC 12V input connector 7 PS 2 port 8 COM 3 port 9 COM 2 port 10 LAN jack 11 Parallel port 12 DC 12V output connector for Partner LCD Monitor ...

Page 14: ...ripheral devices Connecting peripheral devices Peripheral devices such as a printer or scanner can be connected to the machine Refer to the user manual of the device you are connecting for instructions on installing drivers where needed CAUTION Cashdrawer USB Compliant devices Adapter ADSL modem or router MR HS AA CD OH SD RD TR Monitor Monitor Power Keyboard Printer ...

Page 15: ...nnected matches this power specification 1 Flip up the LCD panel 2 Remove the screw from the IO panel cover and remove the cover You can find the I O panel is at the bottom of the LCD panel 3 Connect the RJ 11 cable from the cash drawer to the RJ 11 connector on the I O Panel 4 Return the LCD panel back to the original position Cashdrawer IMPORTANT ...

Page 16: ...of the SP 820 I O panel 4 Plug the power cable into an electrical outlet Using adaptor higher than 12V 12 5A may damage the system CAUTION 5 Press the power button it s at the bottom right of the machine The power LED turns on 6 To turn off the machine shut down the operating system the main power turns off automatically NOTE You may need to force power off the machine for example if the operating...

Page 17: ...ngs on page 29 Security Settings on page 30 Save Exit on page 31 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration W...

Page 18: ...s DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Moves between the available menus Moves the cursor between the displayed parameters Modifies the selected field s values Enter Go to sub screen F1 Displays a general help screen F9 Loads the default configurations F10 Saves the current configur...

Page 19: ... the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow k...

Page 20: ...ssor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties...

Page 21: ...ttings This setup screen includes sub menus for APCI Configuration CPU Configuration SATA Configuration USB Configurations Super IO Configurations and Hardware Health Configuration Figure 2 3 Advanced Settings Screen ...

Page 22: ...are power down the system can be resumed by Wake Up Alarms This item lets you install a software power down that is controlled by the normal power button on your system If the item is set to Instant Off then the power button causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down Restore AC Power Los...

Page 23: ...o protect certain system memory data regions from insertion and execution of potentially harmful code Intel Virtualization Technology This feature allows you to enable or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system Hardware Prefetcher When enabled the processor will automatically analyzes and prefetch data and code Adjacent Cache ...

Page 24: ... Legacy Native Mode Selection This item allows you to select IDE mode Select Legacy mode for old OS such as Windows 98 2000 Select Native mode for Windows XP and later version SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Reporting Technology feature which can allow the hard disk to report under some circumstances impending fail...

Page 25: ...pecific the USB transfer timeout value for control bulk and interrupt transfers Device reset time out This item allows you to specific the timeout periods for USB device initialization and the Start Unit command to enable mass storage access operations Device power up delay This item allows you to select the time for devices report themselves to the Host Controller including through USB hubs When ...

Page 26: ...s item allows you to determine the functional degree of Watch Dog Watch Dog Timer When select any time period the Watchdog Timer will be enabled after that time period passes every time the system boots up It will monitor the time taken for each task performed by the operating system Any timeout will cause it to reboot the computer CHASIS OPEN This function allows you to enable disable case open d...

Page 27: ...onfiguration Figure 2 9 Serial Port x Configuration sub menu Serial Port x This item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ for the serial port ...

Page 28: ... port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Standard Parallel Port Mode EPP Mode Enhanced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bidirectional modes allowing both data input and out...

Page 29: ...or Figure 2 11 Hardware Monitor sub menu Shutdown Temperature This item allows setting the shutdown temperature Once enabled the machine will automatically shutdown when the temperature reaches the limit specified ...

Page 30: ...l Speedstep Technology When enabled CPU will reduce power consumption CPU C3 Report This item is used to enable or disable CPU C3 report to OS CPU C6 Report This item is used to enable or disable CPU C6 report to OS CPU C7 Report This item is used to enable or disable CPU C7 report to OS ACPI T State This item is used to enable or disable Processor Throttling States ...

Page 31: ...23 Chipset Settings This screen allow you to configure the chipset options Figure 2 13 Chipset Settings Screen System Agent SA Configuration Figure 2 14 System Agent SA Configuration sub menu ...

Page 32: ...CI Express Port This item allows you to enable or disable the Mini PCI Express device ASPM This item is used to select the level of PCI Express Active State Power Management PCIe Speed This item is used to select Gen1 or Gen2 speed for PCIe Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time EuP Control When enabled the system will m...

Page 33: ...25 USB Configuration Figure 2 16 USB Configuration sub menu EHCI1 EHCI2 These item allow you to enable or disable USB 2 0 support ...

Page 34: ...emory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation DVMT Pre Allocated This item allows you to adjust system memory that can be pre allocated as graphics memory DVMT Total Gfx Mem This item allows you to set the maximum amount of system memory that can be allocated as graphics memory Boot Display Device This option allows you to se...

Page 35: ...ill maintain the original aspect ratio of the chosen resolution and display it with black bars to the sides above below the on screen image as required LVDS Backlight This feature allows you to adjust the backlight of the LCD monitor Backlight Control This feature allows you to select the backlight control interface Spread Spectrum clock Chip When the motherboard clock generator pulses the extreme...

Page 36: ... system memory Max TOLUD This field allows you to select the maximum value of TOLUD Dynamic assignment would adjust TOLUD automatically based on largest MMIO length of installed graphic controller MRC Fast Boot MRC Fast Boot can speed up system cold booting This item allows you to enable or disable it Memory Remap This item allows you to enable or disable Memory Remap feature ...

Page 37: ...his item is used to select the Power on state for Numlock Full Logo Screen display This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM Boot Settings This screen allow you to configure the boot options Figure 2 19 Boot Settings Screen ...

Page 38: ...or User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password To confirm the password type the password again and pres...

Page 39: ...exit or press No to return to the menu Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the components such as the CPU and the memory If you only want to load setup defaults for a specific option select and display ...

Page 40: ...32 C H A P T E R 2 B I O S S E T U P ...

Page 41: ...lectrical shorts If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention Only qualified personnel should perform repairs on the SP 820 Damage due to unauthorized servicing is not covered by the warranty If you are not confident of installing a hard drive or CompactFlash card we recommend that you refer the job to qualified personnel...

Page 42: ...r tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connectors as these can damage the soft metal or plastic parts of the connectors CAUTION To prevent scratching the case of the machine make sure the worktop surf...

Page 43: ... form the hard drive compartment cover and slide the cover to the right as it shown on the picture 4 Remove the screw from the hard drive tray 5 Slide the hard drive disk up as it shown on the picture 6 Remove the hard drive tray 7 Disconnect the power cable and SATA cable from the hard drive 8 Remove the four screws then remove the hard drive out from the tray To replace the hard drive reverse th...

Page 44: ...36 C H A P T E R 3 U P G R A D I N G C O M P O N E N T S ...

Page 45: ...hen calling for technical support or for passing on to service personnel Use some other electrical device to confirm that the electrical outlet is working Ensure all connections are securely attached The Power On Self Test The Power On Self Test POST runs every time you turn on or reset the computer The POST checks memory the mainboard the display the keyboard the disk drives and other installed o...

Page 46: ...the SP 820 serviced KEYBOARD IS LOCKED OUT UNLOCK THE KEY The keyboard is locked and the key board controller is pulled low Have the SP 820 serviced KEYBOARD ERROR OR NO KEYBOARD PRESENT A keyboard is not detected Make sure the keyboard is attached correctly and no key is pressed during boot MANUFACTURING POST LOOP System keeps rebooting because the keyboard controller is pulled low for testing pu...

Page 47: ...ced An unidentified message is displayed Reboot the computer and run the BIOS Setup Utility Confirm the Setup Utility parameters If the same message is displayed after booting up again have the SP 820 serviced You cannot operate the printer Check the printer cable connection Ensure that the printer power switch is turned on Confirm that the printer is on line You cannot use a mouse or keyboard Che...

Page 48: ... terminal serviced Pack the terminal in the original carton See Unpacking the SP 820 on page 1 Include a description of the problem and a checklist of the steps you took when trying to fix the problem The information may be useful to the service personnel Return the terminal to the place you purchased it ...

Page 49: ... 2 DIMM Sockets up to 16 GB Ethernet 10 100 1000 Mbps Gigabit Ethernet Storage Internal 2 5 type SATA HDD 160GB x 1 I O Interface 4 COM ports COM1 4 on rear I O powered with DC 0 5 12V COM1 2 by BIOS selection COM3 4 by jumper setting 1 DB 15 VGA port 1 DB 25 for LPT port 1 RJ11 port supports 2 cash drawer DC 24v 1 RJ 45 LAN port with activity and link LEDs 1 PS 2 KB 1 DC 12v out 4 USB 2 0 1 DC 12...

Page 50: ...t Card Reader I Button RFID reader Operation System Window XP POS Ready2009 Window 7 POS Ready7 Window 8 Linux Ubuntu Power Supply AC100 240V DC 12V 90 watt power adaptor Dimensions Physical 360mm W x233mm D x 323mm H Operating Temp 0 C 40 C Storage Temperature 20 C 60 C Humidity 15 80 Certification CE FCC LVD VCCI BSMI Class A specification subject to change without prior notice ...

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