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Table 10. 4810/4910 Problem symptoms table (continued)
Symptom
Actions
System Getting Blue Screens
Often, blue screens are caused by OS, driver, or
application software issues. Diagnosing blue screens
should be handled through a software diagnostic path.
To determine if the hardware has contributed to a blue
screen situation, run the system unit diagnostics,
including running the extended diagnostics for the
hard drive.
Slow System Behavior
Run the RSS system unit diagnostics test to
determine if the system unit hardware is having any
problems detected by the diagnostics; if not, invoke a
software diagnostic path.
Ethernet Connection slow
Run the RSS system unit diagnostics test, including
the Ethernet test, while the system is connected to the
Ethernet; if not, invoke a software diagnostic path.
No Audio
Confirm that speaker cables are securely plugged into
the system unit. Run the RSS system unit diagnostics
test, including the audio test. Confirm that the proper
audio driver is installed.
No Video
1. Confirm that the monitor power cord is attached.
2. Confirm that there is a solid connection of the
video cable to the system unit in the correct
monitor port.
3. Ensure that the monitor is powered
ON
.
4. Perform monitor diagnostics.
Serial IO Device Not Working
1. Examine the device cable and replace if indicated.
2. Run self tests on the device and replace if
indicated.
3. Use the RSS diagnostic program and the
appropriate wrap plug tool. If this test is
successful, then the problem relates to the IO
device or to a non-hardware system software
problem.
4. Replace a SurePort card if the port is part of the
SurePort card.
USB IO Device Not Working
1. Confirm operation of the IO port USB connection
using the memory key to boot diagnostics through
that port.
Problem determination
March 2009
Chapter 4. Problem determination
33
Summary of Contents for 4810-E3H
Page 1: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...
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Page 8: ...March 2009 vi SurePOS Installation and Service...
Page 10: ...March 2009 viii SurePOS Installation and Service...
Page 14: ...March 2009 xii SurePOS Installation and Service...
Page 22: ...Product introduction March 2009 8 SurePOS Installation and Service...
Page 24: ...March 2009 10 SurePOS Installation and Service...
Page 42: ...March 2009 28 SurePOS Installation and Service...
Page 54: ...Assembly 1 continued March 2009 40 SurePOS Installation and Service...
Page 56: ...March 2009 42 SurePOS Installation and Service...
Page 64: ...March 2009 50 SurePOS Installation and Service...
Page 69: ...IBM IBM GA27 4004 GA27 4004 March 2009 Appendix B Safety information 55...
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