IBM 4367 Problem Determination And Service Manual Download Page 264

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test log, viewing

157

thermal grease

112

tips

for problem determination

230

tools, DSA diagnostic

121

trademarks

233

undetermined problems

229

United States electronic emission Class A notice

236

United States FCC Class A notice

236

Universal Serial Bus (USB)

connectors

front

rear

Universal Serial Bus (USB) problems

151

updating firmware

USB, front connector assembly

installing

removing

using

Boot Menu program

Configuration/Setup Utility program

IBM Configuration/Setup Utility program

passwords

18, 21

ServerGuide

video

connector

controller

video problems

145

web site

publication ordering

231

support

231

support line, telephone numbers

232

Web site

ServerGuide

weight

246

System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide

Summary of Contents for 4367

Page 1: ...System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 4: ...endix B Notices on page 233 and the Warranty and Support Information document on the IBM System x Documentation CD Tenth Edition October April 2010 Copyright IBM Corporation 2008 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ard management controller utility programs 23 Using the Boot Menu program 26 Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent 26 Configuring the Broadcom NetXtreme Gigabit Ethernet controller 27 LSI Configuration Utility program 27 Setting up a Remote Supervisor Adapter II SlimLine 29 Requirements 29 Cabling the Remote Supervisor Adapter II SlimLine 30 Installing the Remote Supervisor A...

Page 6: ...ront adapter retention bracket 92 Installing the front adapter retention bracket 93 Installing the front USB connector assembly 93 Removing the hot swap power supply cage 94 Installing the hot swap power supply cage 95 Removing the mini SAS SATA controller 96 Installing the SAS SATA controller 97 Removing the optional mini PCI X enablement card 97 Installing the optional mini PCI X enablement card...

Page 7: ...r log messages 219 Solving SAS problems 227 Solving power problems 227 Solving Ethernet controller problems 228 Solving undetermined problems 229 Problem determination tips 230 Appendix A Getting help and technical assistance 231 Before you call 231 Using the documentation 231 Getting help and information from the World Wide Web 231 Software service and support 232 Hardware service and support 232...

Page 8: ...unications Commission KCC statement 239 Russia Electromagnetic Interference EMI Class A statement 239 People s Republic of China Class A electronic emission statement 239 Taiwan Class A compliance statement 239 Index 241 vi System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 9: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto leia as Informações sobre Se...

Page 10: ...a damaged CRT face or a bulging or leaking capacitor v Mechanical hazards such as loose or missing hardware To inspect the product for potential unsafe conditions complete the following steps 1 Make sure that the power is off and the power cord is disconnected 2 Make sure that the exterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the ...

Page 11: ...al inspection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off the wall box that supplies power to the equipment and lock the wall box in the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been discon...

Page 12: ...rmation document For example if a caution statement is labeled with Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device x Syste...

Page 13: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 14: ...ry replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations xii System x3200 M2 Types 4367 and 4368 Problem Determination and Service...

Page 15: ...he device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser...

Page 16: ... and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 xiv System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 17: ...pect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the i...

Page 18: ...Statement 15 CAUTION Make sure that the rack is secured properly to avoid tipping when the server unit is extended xvi System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 19: ...optional devices v User s Guide This document is in Portable Document Format PDF on the IBM xSeries Documentation CD It provides general information about the server including information about features and how to configure the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports v Rack Installation Instructions This printed...

Page 20: ...l Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document v Note These notices provide important tips guidance or advice v Important These notices provide information or advice that might help you avoid inconveni...

Page 21: ... controller mini BMC v Broadcom BCM5722 10 100 1000 Ethernet controller on the system board with RJ 45 Ethernet port v One internal single channnel four ports per channel SAS SATA controller mini PCI slot v Two serial ports v One parallel port v Six port Serial ATA controller v Eight Universal Serial Bus USB v2 0 ports two on front and four on rear one internal for optional tape drive and one inte...

Page 22: ...d to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed A power LED is also on the rear of the server Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cords from the electrica...

Page 23: ...he drive connector The backplane is the printed circuit board behind drive bays 4 through 7 or bays 4 through 11 on some 2 5 inch hard disk drive SAS models Hot swap hard disk drive status LED some models On some server models each hot swap hard disk drive has an amber status LED If this amber status LED for a drive is lit it indicates that the associated hard disk drive has failed If an optional ...

Page 24: ...rver models each hot swap power supply has a dc power LED and an ac power LED During typical operation both the ac and dc power LEDs are lit Serial 2 connector Connect a 9 pin serial device to this connector Parallel connector Connect a parallel device to this connector Serial 1 connector Connect a 9 pin serial device to this connector Video connector Connect a monitor to this connector USB connec...

Page 25: ...tomatically when power is restored v If your operating system supports the systems management software for an optional Remote Supervisor Adapter II SlimLine the systems management software can turn on the server v If your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server v If an optional Remote Supervisor Adapter II SlimLine is installed in the server...

Page 26: ...d off automatically v You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature v If the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server v If an optional Remote Supervisor Adapter II SlimLine is installed in the s...

Page 27: ... the internal connectors on the system board Microprocessor power DIMM 1 DIMM 2 DIMM 3 DIMM 4 Microprocessor Hard disk drive fan USB tape drive Mini PCI slot Battery System fan connector Main power Microprocessor fan optional External USB diskette drive Front panel Front USBs SATA 0 SATA 1 SATA 2 SATA 3 SATA 4 SATA 5 Hot swap hard disk drive backplane PCI X enablement card connector Mini BMC JTAG ...

Page 28: ...d Serial 2 Com2 Serial 1 Com1 Video USB 3 and 4 USB 1 and 2 Remote Supervisor Adapter II SlimLine Ethernet Ethernet connector Parallel Power cord AC power LED DC power LED Ethernet transmit receive activity LED amber Ethernet link status LED green 10 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 29: ...system board connectors for user installable optional devices DIMM 1 DIMM 2 DIMM 3 DIMM 4 Slot 5 PCI 32 bit 33 MHz Slot 4 PCI 32 bit 33 MHz Slot 3 PCI X 64 bit 133 MHz Slot 2 PCI Express x4 x1 Slot 1 PCI Express x8 Remote Supervisor Adapter II Slim Line Chapter 1 Introduction 11 ...

Page 30: ...X 64 bit 133 MHz LED Slot 2 PCI Express x4 LED Slot 1 PCI Express x8 LED Standby power LED Microprocessor fan LED DIMM 1 LED DIMM 2 LED DIMM 3 LED DIMM 4 LED System fan LED Hard drive fan LED Mini PCI slot LED Microprocessor LED Board VRD fault LED Mini BMC heartbeat LED 12 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 31: ... the power on password Make sure that the ac power source is disconnected from the server Note Changing the position of this jumper does not affect the administrator password check if an administrator password is set If the administrator password is set and forgotten remove and then reinstall the battery JP3 Mini BMC force update Pins 1 and 2 Open default Note You do not need to set this jumper be...

Page 32: ...14 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 33: ... Major components contain VPD code You can select to update the VPD code when you update the BIOS code Configuring the server The following configuration programs are available to configure the server v Configuration Setup Utility program The Configuration Setup Utility program is part of the basic input output system BIOS code You can use this program to configure serial port assignments change i...

Page 34: ... about using this program see LSI Configuration Utility program on page 27 The following table lists the different server configurations and the applications that are available for configuring and managing RAID arrays Table 3 Server configuration RAID array configuration before operating system is installed RAID array management after operating system is installed Integrated SATA and no SAS contro...

Page 35: ...ited Configuration Setup Utility menu Processor Summary Select this choice to view the processor information including the type speed and cache size of the microprocessor v System Information Select this choice to view information about the server When you make changes through other choices in the Configuration Setup Utility program some of those changes are reflected in the system information you...

Page 36: ...his choice to set passwords See Using passwords on page 21 for more information about passwords Administrator Password This choice is on the full Configuration Setup Utility menu only Select this choice to set or change an administrator password An administrator password is intended to be used by a system administrator it limits access to the full Configuration Setup Utility menu If an administrat...

Page 37: ... reboot the Remote Supervisor Adapter II SlimLine Baseboard Management Controller BMC Setting Select this choice to change the Intelligent Platform Management Interface IPMI settings for the mini BMC controller IPMI Specification Version This nonselectable item displays the IPMI specification version BMC Firmware Version This nonselectable item displays the mini BMC firmware version BMC Build Date...

Page 38: ...tings for the mini BMC BMC System Event Log Select this choice to view the mini BMC system event log which contains all system error messages that have been generated Use the arrow keys to move among pages in the log Run the diagnostic programs to get more information about the error codes Select Clear BMC System Event Log to clear the mini BMC system event logs v Event Error Logs Select this choi...

Page 39: ...ion program that is designed for your server The ServerGuide program detects the server model and optional hardware devices that are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automatically If the ServerGuide Setup and Installation ...

Page 40: ...igure any supported IBM server model The setup program provides a list of tasks that are required to set up the server model On a server with a ServeRAID adapter or integrated SAS SATA controller with RAID capabilities you can run the Adaptec RAID configuration programs to create logical drives Note Features and functions can vary slightly with different versions of the ServerGuide program When yo...

Page 41: ...nu select your operating system and then click Search to display the available installation documents Using the mini baseboard management controller utility programs Use the mini baseboard management controller utility programs to configure the mini baseboard management controller download firmware updates and SDR FRU updates and remotely manage a network Using the mini baseboard management contro...

Page 42: ...nt 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3200 M2 to display the matrix of downloadable files for the server 5 From the BMC software copy the file bmc_cfg exe to a configuration utility diskette To start the mini baseboard management controller configuration utility program complete...

Page 43: ...text editor Using the mini baseboard management controller SDR FRU update utility program Use the mini baseboard management controller SDR FRU update utility program to download an SDR FRU update To download the program complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http ww...

Page 44: ...n the Configuration Setup Utility program To use the Boot Menu program complete the following steps 1 Restart the server 2 Press F12 3 Select the startup device The next time the server is started it returns to the startup sequence that is set in the Configuration Setup Utility program Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is...

Page 45: ...00 M2 and click Continue LSI Configuration Utility program Use the LSI Configuration Utility program to configure and manage redundant array of independent disks RAID arrays Be sure to use this program as described in this document v Use the LSI Configuration Utility program to Perform a low level format on a hard disk drive Create an array of hard disk drives with or without a hot spare drive Set...

Page 46: ...an administrator password you are prompted to type the password 3 To select a controller channel from the list of adapters use the arrow keys and press Enter 4 To change the settings of the selected items follow the instructions on the screen If you select Raid Properties SAS Topology or Advanced Adapter Properties additional screens are displayed When you have finished changing settings press Esc...

Page 47: ...r II SlimLine v Install the operating system using the ServerGuide program and the documentation that comes with the operating system v If you plan to use the remote disk function install the following software On the server install Microsoft Windows 2000 with Service Pack 3 or later On the client system install Microsoft Windows 2000 or later and the Java 1 4 or later Plug in v Make sure that the...

Page 48: ...on shows the locations of the Ethernet connectors 2 To make sure that the network connection is working check the Ethernet LEDs The following illustration shows the locations of the LEDs Serial 2 Com2 Serial 1 Com1 Video USB 3 and 4 USB 1 and 2 Remote Supervisor Adapter II SlimLine Ethernet Ethernet connector Parallel Power cord AC power LED DC power LED Ethernet transmit receive activity LED ambe...

Page 49: ...file that you downloaded to install the software and firmware 8 Restart the server after the software and firmware are installed Completing the setup See the documentation that comes with IBM Remote Supervisor Adapter II SlimLine for instructions for completing the configuration including the following procedures v Configuring the Ethernet ports v Defining login IDs and passwords v Selecting the e...

Page 50: ...32 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 51: ...n the Web complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Parts documents lookup 4 From the Product family menu select System x3200 M2 and click Continue 12 5 6 19 21 7 17 18 ...

Page 52: ...4 DVD ROM drive SATA 16 48 type 4367 models 22x 32x 34x 36x 38x 42x 52x 54x 72x 74x 76x 84x B2x BDx C2x CDx D2x E1x E2x type 4368 models 22x 32x 34x 36x 38x 42x 52x 54x 72x 74x 76x 84x B2x BDx C2x CDx D2x E1x E2x E3x E4x 43W8466 5 Diskette Drive 1 44 MB optional internal varies 6 Bezels drive 13N2450 7 Bezel upper all models 44E7290 8 Bezel lower all models 44E7293 9 Hard disk drive SATA 3 5 inch ...

Page 53: ... and 3 5 in Hot Swap SAS SATA hard disk drives type 4367 models 34x 38x 42x 52x 54x 72x 74x 76x 84x D2x type 4368 models 34x 38x 42x 52x 54x 72x 74x 76x 84x D2x E1x E2x E4x E6x 44E8783 12 Hard disk drive backplate for 3 5 inch Simple Swap SATA hard disk drives type 4367 models 22x 32x 36x B2x BDx C2x CDx E1x E2x E3x type 4368 models 22x 32x 36x B2x BDx C2x CDx E1x E2x E3x E3x 25R8842 13 Hard disk ...

Page 54: ...M 3 0 GHz quad core type 4367 model 84x type 4368 models 84x E4x 46C6452 16 Microprocessor 1333 MHz 6M 3 16 GHz dual core optional 46M0339 16 Microprocessor 1333 MHz 12M 3 16 GHz quad code optional 49Y8294 17 Fan sink all models 46M6608 18 Side cover all models 25R8836 19 Power supply non redundant 401 watt type 4367 models 22x 32x 34x 42x 52x 72x 76x B2x C2x E1x E2x type 4368 models 22x 32x 34x 4...

Page 55: ...l port ethernet optional 39Y6095 Adapter NetXtreme II 1000 express dual port ethernet optional 49Y4205 Adapter PCIx SCSI optional 44E4851 Adapter PRO 1000 GT server ethernet optional 39Y6107 Adapter PRO 1000 PT dual port optional 39Y6128 Adapter QLE2460 DS4000 SP FC 4 GB PCI X dual port optional 39R6526 Adapter QLE2462 DS4000 DP FC 4 GB PCI X dual port optional 39R6528 Adapter QLogic 10 GB dual po...

Page 56: ...ype 4367 models 24x 38x 42x 52x 54x 72x 74x 76x 84x D2x type 4368 models 24x 38x 42x 52x 54x 72x 74x 76x 84x D2x E2x E4x E6x 41Y3884 Cable panel mount assembly SATA type 4367 models 22x 32x 36x B2x BDx C2x CDx E1x E2x type 4368 models 22x 32x 36x B2x BDx C2x CDx E3x 13N2413 Carrier battery optional 80Y9304 EMC I O shield for system I O ports all models 25R8843 EMC shield kit for 5 25 in and 3 5 in...

Page 57: ...74x 76x 84x D2x E1x E2x E4x E6x 41Y3903 Label system service OEM optional 44T2135 LSI SAS card optional 25R8071 Mouse 2 button 39Y9875 Mouse optical 3 button optional 40K9203 Power supply cage for redundant power supplies type 4367 models 54x 74x 84x type 4368 models 54x 74x 84x E2x E4x 43X3296 PSU adapter bracket type 4367 models 22x 32x 34x 42x 52x 72x 76x B2x C2x E1x E2x type 4368 models 22x 32...

Page 58: ... Edition R2 w SP2 English 44W4037 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 French 44W4038 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 Italian 44W4039 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 German 44W4040 Microsoft Windows 2003 Small Business Server Premium Edition R2 w SP2 Spanish 44W4041 Microsoft Windows 2003 S...

Page 59: ...03 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Spanish 44W4060 Microsoft Windows 2003 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Simplified Chinese 44W4061 Microsoft Windows 2003 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Traditional Chinese 44W4062 Microsoft Windows 2003 Server Enterprise 32b Edition R2 w SP2 1 2 Processors Japanese 44W4063 Microsoft Windows 2003 S...

Page 60: ...Y7333 Microsoft Windows 2008 R2 Datacenter 1 8 Processors 5 Users Traditional Chinese 59Y7334 Microsoft Windows 2008 SP2 Datacenter 32 64 Bit multilingual 60Y1760 Microsoft Windows 2008 Standard Edition 32b 64b 1 4 Processors multilingual 49Y0892 Microsoft Windows 2008 Standard Edition 32b 64b 1 4 Processors Simplified Chinese 49Y0893 Microsoft Windows 2008 Standard Edition 32b 64b 1 4 Processors ...

Page 61: ...008 R2 Foundation Italian 81Y2005 Microsoft Windows Server 2008 R2 Foundation Brazilian 81Y2006 Microsoft Windows Server 2008 R2 Foundation Polish 81Y2007 Microsoft Windows Server 2008 R2 Foundation 81Y2008 Microsoft Windows Server 2008 R2 Foundation Russian 81Y2008 Microsoft Windows Server 2008 R2 Foundation Turkish 81Y2009 Microsoft Windows Server 2008 R2 Foundation Japanese 81Y2010 Microsoft Wi...

Page 62: ... number Used in these countries and regions 39M5206 China 39M5102 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 39M5123 Afghanistan Albania Algeria Andorra Angola Armenia Austria Azerbaijan Belarus Belgium Benin Bosnia and Herzegovina Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Comoros Congo Democratic Republic of Congo Republic of Cote D I...

Page 63: ... Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Taiwan United States of America Venezuela 39M5081 110 120 V Antigua and Barbuda Aruba Bahamas Barbados Belize Bermuda Bolivi...

Page 64: ...46 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 65: ...afely v When you install your new server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance To download firmware updates for your server complete the following steps Note Changes are made periodically to the IBM Web site The actual pr...

Page 66: ...you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component v When you are finished working on the server reinstall all safety shields guards labels ...

Page 67: ... on and the cover is removed Follow these guidelines when you work inside a server that is turned on v Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before you work inside the server do not wear cuff links while you are working inside the server v Do not allow your necktie or scarf to hang inside the server v Remove jewelry such as bracelets necklaces rings and l...

Page 68: ... or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal part on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it directly into the server without setting down ...

Page 69: ...ils about the locations and functions of the input output connectors see Server controls LEDs and power on page 4 The following illustration shows the locations of the input output connectors Detailed cabling instructions for installing the server in a rack are in the Rack Installation Instructions that come with the server Serial 2 Com2 Serial 1 Com1 Video USB 3 and 4 USB 1 and 2 Remote Superviso...

Page 70: ...steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 If you are replacing a non hot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover 4 Press the cover release latch down as indicated by the two arrows on the latch and tilt the top of the side cover away from the ch...

Page 71: ...ly routed 2 If you removed the upper and lower bezels reinstall them before you replace the side cover see Installing the upper bezel on page 57 and Installing the lower bezel on page 55 Important The cover lock must be in the unlocked opened position before you install the side cover 3 Position the lip on the bottom edge of the side cover on the ledge on the bottom of the chassis then rotate the ...

Page 72: ...ot swap component turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover Note You do not have to remove the side cover to remove the lower bezel 4 Press the round blue release button on the right side of the lower bezel and rotate the lower bezel downward to disengage and remove it from the chassis 5 If you are instructed to return ...

Page 73: ...hassis 2 Rotate the top of the lower bezel up to the chassis then press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place 3 Lock the side cover 4 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server components 55 ...

Page 74: ...sconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 52 4 Remove the lower bezel see Removing the lower bezel on page 54 5 Carefully lift up the two bezel clips on the left side of the upper bezel then rotate the upper bezel to the right side of the server to disengage the two right side tabs from the chassis 6 If you are instructed to...

Page 75: ...he chassis until the bezel clips are aligned with the corresponding indentations on the left side of the chassis and it snaps into place 3 Install the lower bezel see Installing the lower bezel on page 55 4 Install the side cover see Installing the side cover on page 53 5 Lock the side cover 6 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Ch...

Page 76: ...ion bracket until the release lever on the right side of the bracket clicks into place 6 Remove the expansion slot screw at the rear of the adapter 7 Carefully grasp the adapter by its top edge or upper corners and pull the adapter from the server Attention Expansion slot covers must be installed in all empty slots This maintains the electronic emissions standards of the server and ensures proper ...

Page 77: ...es longer than a typical startup To install a replacement adapter complete the following steps 1 Check the instructions that come with the adapter for any requirements restrictions or cabling instructions It might be easier to route cables before you install the adapter 2 Follow the instructions that come with the adapter to set jumpers or switches if any 3 Touch the static protective package that...

Page 78: ... are installing a full length adapter press on the release lever on the right side of the front adapter retention bracket to release the retaining tab on the left side of the bracket 8 Connect required cables to the adapter Route cables so that they do not block the flow of air from the fans 9 Install and lock the side cover see Installing the side cover on page 53 10 Reconnect the external cables...

Page 79: ...ion The following figures show the locations of the drive bays in the server Some models have seven drive bays and some models have eleven drive bays Seven drive bay model Eleven drive bay model Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 Bay 7 Bay 8 Bay 9 Bay 10 Bay 11 Chapter 4 Removing and replacing server components 61 ...

Page 80: ...move the upper bezel see Removing the upper bezel on page 56 6 Disconnect the power and signal cables from the drive that is to be removed 7 Press and hold the blue release button on the side of the bay to release the drive then pull the drive out of the front of the server 8 Remove the drive retainer clip from the side of the drive Save the clip to use when you install the replacement drive 9 If ...

Page 81: ...ion that comes with the new drive v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive v You have removed the drive retainer clip on the side of the old drive and have it available for installation on the new drive Note If you are installing a drive that contains a laser observe the following safety precaution Chapter 4 Re...

Page 82: ... Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 2 Touch the static protective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 3 Follow the instructions that come with the drive to set jumpers or switches if there are any Note You might find it...

Page 83: ...the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Unlock and remove the side cover see Installing the side cover on page 53 4 Remove the upper bezel see Installing the upper bezel on page 57 5 Remove the lower bezel see Installing the ...

Page 84: ...e vii and Installation guidelines on page 47 3 Turn off the server and peripheral devices and disconnect the power cords and all external cables 4 Unlock and remove the side cover see Installing the side cover on page 53 5 Remove the upper bezel see Installing the upper bezel on page 57 6 Remove the lower bezel see Installing the lower bezel on page 55 7 Touch the static protective package that co...

Page 85: ...emoving a hot swap hard disk drive This procedure applies only to server models that have hot swap hard disk drives Attention To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive bay To remove a hot swap hard disk drive complete the following steps 1 Read the safety information that begins on page vii ...

Page 86: ...hat have hot swap hard disk drives Before you install a hot swap hard disk drive read the following information v The hot swap drives must be either all SAS hard disk drives or all SATA hard disk drives the two types cannot be combined v Inspect the drive tray for signs of damage v To maintain proper system cooling do not operate the server for more than 10 minutes without either a drive or a fill...

Page 87: ...on 5 Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly You might have to restart the server for the drive to be recognized If the amber hard disk drive status LED for a drive is lit continuously it indicates that the drive is faulty and must be replaced If the green hard disk drive activity LED is flashing this indicates that the drive is being...

Page 88: ...stallation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock the side cover The side cover does not have to be removed 4 Remove the lower bezel see Removing the lower bezel on page 54 5 Pull the loops of the drive assembly that is to be removed toward each other then pull the assembly out of the bay 6 If you are instru...

Page 89: ...at contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 2 Align the drive assembly with the guide rails in the bay 3 Pull the loops of the drive assembly toward each other then carefully slide the drive assembly into the drive bay until it stops and release the loops Note Do not release the loops on the d...

Page 90: ...er supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician 72 Sys...

Page 91: ...rom the power supply that is to be removed 3 Press down on the orange release lever and pull the power supply out of the bay using the handle Hot swap power supply Release lever 4 If you are instructed to return the power supply follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 73 ...

Page 92: ...ay guides Hot swap power supply Release lever 2 Using the handle push the power supply toward the front of the chassis until it locks into place 3 Connect one end of the power cord into the connector on the back of the power supply and connect the other end of the power cord into a properly grounded electrical outlet 4 Make sure that both the ac and dc power LEDs on the rear of the power supply ar...

Page 93: ...t impede access to the DIMMs 5 Locate the DIMM connector that contains the DIMM that is to be replaced see System board optional devices connectors on page 11 for DIMM slot locations Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 6 Carefully open the retaining clips on each end of the DIMM connector and remove the DIMM 7 If you ...

Page 94: ...or Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently 4 Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position...

Page 95: ... board internal connectors on page 9 6 Remove the battery a Use a fingernail to press the top of the battery clip away from the battery The battery pops up when it is released b Use your thumb and index finger to lift the battery from the socket Installing the battery The following notes describe information that you must consider when you replace the battery in the server v You must replace the b...

Page 96: ...ent battery 2 Insert the new battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure that the battery clip holds the battery securely 3 Install the side cover see Installing the side cover on page 53 4 Lock the side cover if you unlocked it during removal 5 Reconnect the...

Page 97: ...cess to the fan and the fan connector on the system board see Removing an adapter on page 58 4 Disconnect the fan cable from the system board making a note of where the cable was connected for later installation 5 Grasp the fan with both hands and pull firmly extending the rubber grommets The grommets will be pulled through the holes in either the fan or the chassis and can then be removed Rubber ...

Page 98: ...in the fan 2 Position the fan so that the grommets protrude through the holes in the chassis then use needle nosed pliers to pull the grommets through the holes from outside the chassis Rubber grommets Rear system Fan 3 Connect the fan cable to the system board see System board internal connectors on page 9 for the location of the rear fan connector 4 Install any adapters that you removed see Inst...

Page 99: ...s 3 Unlock and remove the side cover see Removing the side cover on page 52 4 Disconnect the hard disk drive fan assembly cable from the system board making a note of where the cable was connected for later installation 5 Remove the hard disk drives 6 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place ...

Page 100: ...he assembly away from the drive cage and remove the assembly from the drive cage 9 If you are instructed to return the hard disk drive fan assembly follow all packaging instructions and use any packaging materials for shipping that are supplied to you 82 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 101: ...ssembly complete the following steps 1 Insert the hard disk drive fan assembly retaining tab over the right edge of the hard disk drive backplane then rotate the fan assembly toward the backplane Do not fully close the hard disk drive fan assembly Release tabs Hard disk drive fan assembly Slot If you have the eight drive 2 5 inch hot swap hard disk drive model the hard disk drive fan assembly look...

Page 102: ... server Removing the simple swap backplate This procedure applies only to server models with the simple swap SATA backplate installed on the back of the hard disk drive cage To remove the simple swap backplate complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all p...

Page 103: ...he simple swap backplate out of the lower lip on the drive cage and set it aside 12 If you are instructed to return the simple swap backplate follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 4 Removing and replacing server components 85 ...

Page 104: ... into place 4 Connect the signal cables to the system board see System board internal connectors on page 9 for the location of the Serial ATA drive connectors 5 Connect the power cables to the simple swap backplate 6 Install the hard disk drive fan assembly on the hard disk drive cage see Installing the hard disk drive fan assembly on page 83 7 Install the simple swap hard disk drives that you rem...

Page 105: ...hard disk drive cage see Removing a hot swap hard disk drive on page 67 6 Remove the hard disk drive fan assembly from the hard disk drive cage see Removing the hard disk drive fan assembly on page 81 7 Disconnect the power and signal cables from the hard disk drive backplane 8 Press and hold the drive cage release tab then rotate the drive cage out of the chassis until the retaining tab on top of...

Page 106: ... Install the two screws that secure the SAS SATA hard disk drive backplane to the drive cage 4 Press and hold the retaining tab on top of the cage then rotate the drive cage into the chassis until it locks into place 5 Connect the power and signal cables to the hard disk drive backplane 6 Install the hard disk drive fan assembly onto the hard disk drive cage see Installing the hard disk drive fan ...

Page 107: ...2 for more information It is not necessary to remove these drives 7 If the server has hot swap power supplies remove the power supplies and the power supply cage see Removing the hot swap power supply cage on page 94 8 Disconnect the front panel assembly cable from the system board and note the routing of the cable see System board internal connectors on page 9 for the location of the front panel ...

Page 108: ...ide cover on page 53 9 Lock the side cover if you unlocked it during removal 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the front USB connector assembly To remove the front USB connector assembly complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off...

Page 109: ...the side cover see Removing the side cover on page 52 3 Remove all adapters if necessary and place the adapters on static protective surface Note You might find it helpful to note where each adapter is installed before you remove the adapters 4 Release the rear adapter retention bracket by lifting up on the rear adapter retention bracket and rotate the bracket partially toward the closed position ...

Page 110: ...bles and power cords then turn on the attached devices and turn on the server Removing the front adapter retention bracket To remove the front adapter retention bracket complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock a...

Page 111: ...sembly To install the front USB connector assembly complete the following steps 1 Carefully insert the front USB cable through the opening in the front of the chassis 2 Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing 3 Place the bottom edge of the housing into the bottom of the opening in the chassis...

Page 112: ...oving a hot swap power supply on page 72 Note It might be helpful to lay the server on its side for the remainder of this procedure 5 Disconnect the cables from the power supply cage to the system board and all internal components 6 Remove the four screws that secure the power supply cage to the chassis then slide the cage toward the front of the server to disengage the retaining clips from the to...

Page 113: ... Install the four screws that secure the power supply cage to the chassis 3 Connect the cables from the power supply cage to the system board and all internal components 4 Reinstall both hot swap power supplies see Installing a hot swap power supply on page 74 5 Install the side cover see Installing the side cover on page 53 6 Lock the side cover if you unlocked it during removal 7 Reconnect the e...

Page 114: ...cable and remove the cable from the SAS SATA controller Mini PCI controller slot Mini SAS SATA controller Alignment holes Alignment pins 6 Carefully disengage the tabs on each side of the SAS SATA controller connector and the front of the SAS SATA controller from the plastic standoff 7 Grasp the edges of the SAS SATA controller and pull it out of the connector If the standoff comes away from the s...

Page 115: ...ing the side cover on page 53 5 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Removing the optional mini PCI X enablement card To remove the mini PCI X enablement card complete the following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 47 2 Turn off the server and all attached devices then d...

Page 116: ...ckaging materials for shipping that are supplied to you Installing the optional mini PCI X enablement card To install the optional mini PCI X enablement card complete the following steps 1 Touch the static protective package that contains the mini PCI X enablement card to any unpainted surface on the outside of the server then remove mini PCI X enablement card from the package 2 Position the mini ...

Page 117: ...on that begins on page vii and Installation guidelines on page 47 2 Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 52 4 If you are replacing the ServeRAID MR10i SAS SATA controller disconnect the signal cables from the controller and the power cable from the power supply then re...

Page 118: ...later installation b Remove all hard disk drives c Press and hold the drive cage release tab on the side of the drive cage then rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place d Pull out on the hard disk drive fan assembly release tabs at the blue dots then rotate the assembly away from the drive cage slightly 5 Disconnect the signal and power c...

Page 119: ...nal cable that is attached to drive backplane section for drive bays 4 through 7 and connect it to the connector that is farthest from the battery on the ServeRAID MR10i SAS SATA controller 10 Replace the hard disk drive fan assembly a Insert the hard disk drive fan assembly retaining tab over the right edge of the hard disk drive backplane then rotate the assembly toward the backplane Do not full...

Page 120: ... Turn off the server and all attached devices then disconnect all power cords and external cables 3 Unlock and remove the side cover see Removing the side cover on page 52 4 Rotate the rear adapter retention bracket out of the server 5 Press the Remote Supervisor Adapter II SlimLine support bracket retention clip outward slightly and grasp the Remote Supervisor Adapter II SlimLine and lift it out ...

Page 121: ...its side 4 Unlock the side cover 5 Remove the side cover see Removing the side cover on page 52 6 Open the rear adapter retention bracket and install the Remote Supervisor Adapter II SlimLine retention tab on the bracket by clipping it onto the rear adapter retention bracket Adapter retention bracket Remote Supervisor Adapter II SlimLine retention tab 7 Carefully grasp the Remote Supervisor Adapte...

Page 122: ...nector and under the retention clip on the Remote Supervisor Adapter II SlimLine support bracket 9 Close the rear adapter retention bracket 10 Install the side cover see Installing the side cover on page 53 11 Lock the side cover 12 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 104 System x3200 M2 Types 4367 and 4368 Problem Determination an...

Page 123: ...a hot swap power supply When you remove or install a non hot swap power supply observe the following precautions Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect ...

Page 124: ...upply to the system board and all internal components Attention Support the power supply while you remove the mounting screws After the screws are removed the power supply is loose and can damage other components in the server 5 While you support the power supply remove the four screws that secure it to the chassis then lift the power supply out of the chassis Save the screws to use when you insta...

Page 125: ...supply are aligned with the corresponding holes in the rear of the chassis 2 Install the four screws that secure the power supply to the chassis 3 Power supply connector P2 supports the microprocessor voltage regulator module Connect power supply connector P2 to the microprocessor power connector on the system board see Figure 1 on page 108 Attention Do not connect power supply connector P11 to th...

Page 126: ...e cover see Installing the side cover on page 53 6 Lock the side cover if you unlocked it during removal 7 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Figure 1 Connectors P2 and P11 108 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 127: ...er too quickly or allowing it to spring upward can damage the fan sink and surrounding components 6 Remove the fan sink from the microprocessor a Disconnect the fan sink cable from the system board b Release the fan sink retention lever by pressing down on the end moving it to the side and slowly releasing it to the open up position Important Be careful when you handle the microprocessor and fan s...

Page 128: ...ing it to the open up position Microprocessor bracket frame Microprocessor retention latch 8 Open the microprocessor bracket frame by lifting up the tab on the top edge 9 Carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface 10 If you are instructed to return the microprocessor and fan sink follow all packaging instructions and use any pack...

Page 129: ... in permanent damage to the microprocessor microprocessor socket and system board 4 Carefully grasp the microprocessor and place the microprocessor into the microprocessor socket Note To maintain correct orientation between the microprocessor and the microprocessor socket during installation observe the following information v The microprocessor has two notches that are keyed to two tabs on the si...

Page 130: ...s that you disconnected during the removal of the old microprocessor 8 Install the side cover see Installing the side cover on page 53 9 Lock the side cover if you unlocked it during removal 10 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Thermal grease The thermal grease must be replaced whenever the fan sink has been removed from the top ...

Page 131: ...lean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed Microprocessor 0 02 mL of thermal grease 5 Use the thermal grease syringe to place 9 uniformly spaced dots of 0 02 mL each on the top of the microprocessor The outermost dots must be within approximately 5 mm of the edge of the microprocessor ...

Page 132: ...lowing components in addition to others that might not be listed that are installed on the system board and put them in a safe static protective place v Adapters see Removing an adapter on page 58 v Microprocessor and fan sink see Removing the microprocessor and fan sink on page 109 v DIMMs see Removing a memory module on page 75 v Battery see Removing the battery on page 77 v SAS SATA controller ...

Page 133: ...oard out of the server 11 Remove the four screws that secure the fan sink retention module and fan sink mounting bracket to the system board then set the fan sink retention module fan sink mounting bracket and screws aside for use later Note Make sure that you observe the orientation of the fan sink retention module before you move it so that when you reinstall it you install it in the same orient...

Page 134: ...he package 2 Place the fan sink mounting bracket underneath the system board and align the holes on fan sink mounting bracket with the four screw holes for the fan sink retention module slot on system board Place the fan sink retention module on top of the system board and align it with the four screw holes for the fan sink retention module slot make sure that the fan sink retention module orienta...

Page 135: ... server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots on the bottom the chassis Note The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis Chapter 4 Removing and replacing server components 117 ...

Page 136: ... two screws that you removed earlier Remote Supervisor Adapter II SlimLine support bracket 6 Install any of the following components that you removed from the system board v SAS SATA controller see Installing the SAS SATA controller on page 97 v Battery see Installing the battery on page 77 v DIMMs see Installing a memory module on page 76 118 System x3200 M2 Types 4367 and 4368 Problem Determinat...

Page 137: ... cage into the chassis until it locks into place 8 Reconnect any cables to the system board that you disconnected during removal 9 Install the side cover see Installing the side cover on page 53 10 Lock the side cover if you unlocked it during removal 11 Reconnect the external cables and power cords then turn on the attached devices and turn on the server Chapter 4 Removing and replacing server co...

Page 138: ...120 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 139: ...e system errors quickly See Error LEDs on page 152 for more information v Diagnostic programs and messages The Dynamic System Analysis DSA diagnostic programs are the primary method of testing the major components of the server The DSA diagnostic programs are on the IBM Dynamic System Analysis Preboot Diagnostic CD See Diagnostic programs and messages on page 155 for more information POST When you...

Page 140: ...2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Beep code Description Action One short beep Indicates successful completion of POST with no errors None 1 1 3 CMOS wr...

Page 141: ...formation about how to clear CMOS 3 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board 2 1 1 Secondary DMA register failed Trained service technician only Replace the system board 2 1 2 Primary DMA register failed Trained service technician only Replace the system board 2 1 3 Primary interrupt mas...

Page 142: ...ard No beep symptoms The following table describes situations in which no beep code sounds when POST is completed Table 8 No beep code symptoms v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units ...

Page 143: ... error log entry is displayed on its own page To move from one entry to the next use the Up Arrow and Down Arrow keys You can view the contents of the POST error log and the system event error log from the Configuration Setup Utility program You can view the contents of the Dynamic System Analysis DSA error log from the diagnostic programs on the IBM Dynamic System Analysis Preboot Diagnostic CD F...

Page 144: ... turn off the server and all attached devices 2 Turn on all attached devices then turn on the server 3 When the prompt F2 for Diagnostics is displayed press F2 If you have set both a power on password and an administrator password you must type the administrator password to run the diagnostic programs 4 From the top of the screen select Hardware Info 5 From the list select BMC log 126 System x3200...

Page 145: ...vel see Updating the firmware on page 15 2 Trained service technician only Replace the system board 101 Tick timer internal interrupt failure Trained service technician only Replace the system board 102 Internal timer channel 2 test failure Trained service technician only Replace the system board 106 Diskette controller error 1 Make sure that the Configuration Setup Utility program correctly refle...

Page 146: ...order shown restarting the server each time a Battery b Failing device if the device is a FRU the device must be replaced by a trained service technician only c Trained service technician only System board 163 Time of day not set 1 Run the Configuration Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings 2 Reseat the battery 3 Clear...

Page 147: ... System board jumpers on page 13 for information about how to clear CMOS 4 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 187 VPD serial number not set 1 Set the serial number by updating the BIOS code level see Updating the firmware on page 15 2 Trained service technician only Replace the s...

Page 148: ...s correct 2 Trained service technician only Replace the system board 1162 Serial port error 1 Run the Configuration Setup Utility program and make sure that the serial port settings are correct 2 Trained service technician only Replace the system board 1600 The service processor is not functioning Trained service technician only Replace the system board 1601 System management adapter communication...

Page 149: ...ver each time a Hard disk drive cables b Hard disk drive c Trained service technician only System board 178x Fixed disk error Note x is the drive that has the error 1 Run the hard disk drive diagnostic tests on drive x 2 Reseat the following components depending on the server model v Hot swap models a Hard disk drive x b SAS SATA controller v Simple swap models a Hard disk drive x b Hard disk driv...

Page 150: ...em 4 If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the documentation that comes with the adapter 1802 No more I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI E slot or device remove that device 2 Reseat each adapter 3 Replace the following...

Page 151: ... restarting the server each time a Failing PCI or PCI Express adapter b Trained service technician only System board 1806 PCI built in self test failure 1 If the error code indicates a particular PCI or PCI Express slot or device remove that device 2 Reseat the following components a Each adapter b Trained service technician only if the specified board is a FRU The board that is indicated in the e...

Page 152: ...Replace the following components one at a time depending on the server model in the order shown restarting the server each time v Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller v Simple swap models a Hard disk drive b Hard disk drive cable 5 Trained service technician only Replace the system board 2462 Video memory configuration error 1 Reseat the following com...

Page 153: ...k error 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 00019701 Microprocessor 1 failed the built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Replace the f...

Page 154: ... the following components depending on the server model v Hot swap models a Hard disk drive b SAS SATA controller v Simple swap models a Hard disk drive b Hard disk drive cable 2 Replace the following components one at a time depending on the server model in the order shown restarting the server each time v Hot swap models a Hard disk drive b Hard disk drive backplane c SAS SATA controller v Simpl...

Page 155: ...cessor problems v Before you run the DSA diagnostic programs you must determine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If it is part of a cluster you can run all diagnostic programs except the ones that test the storage unit that is a hard disk drive in the storage unit or the storage adapter that is attached to t...

Page 156: ...nt If the system error LED on the front of the server is lit but there are no other error indications clear the BMC system event log This log does not clear itself and if it begins to fill up the system error LED will be lit Also after you complete a repair or correct an error clear the BMC system event log to turn off the system error LED on the front of the server i Check for the following resul...

Page 157: ...nits CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The CD or DVD drive is not recognized 1 Make sure that v The channel to which the CD or DVD drive is attached is enabled in the Configuration Setup Utility program v All cables and jumpers ar...

Page 158: ...il the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The diskette drive activity LED s...

Page 159: ...rained service technician only that step must be performed only by a trained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test the Fixed Disk Test or the SCSI Attached Disk test Remove the drive that is indicated on the diagnostic tests then run the hard disk drive diagnostic test again If the remaining drives are recognized replace the drive th...

Page 160: ... they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom...

Page 161: ...mouse is compatible with the server See http www ibm com servers eserver serverproven compat us v The mouse or pointing device cable is securely connected to the server v The mouse or pointing device device drivers are installed correctly v The server and the monitor are turned on v The mouse option is enabled in the Configuration Setup Utility program 2 If you are using a USB mouse or pointing de...

Page 162: ... Setup Utility program v All DIMMs are enabled The server might have automatically disabled a DIMM when it detected a problem v If a DIMM was disabled by a system management interrupt SMI replace the DIMM 2 Check the POST error log for error message 289 If POST error message 289 is in the error log perform the actions listed in the POST error codes table see POST error codes on page 127 Otherwise ...

Page 163: ...Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action Testing the monitor 1 Make sure that the monitor cables are firm...

Page 164: ...is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor ...

Page 165: ... server see http www ibm com servers eserver serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configu...

Page 166: ... cables to all internal components c Power supplies hot swap models 4 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Power supplies hot swap models c Trained service technician only Power supply non hot swap models 5 If you just installed an optional device remove it and restart the server If the server now starts you might have installe...

Page 167: ...ge 9 2 Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present 3 Replace the following components one at a time in the order shown restarting the server each time a Failing serial device b Serial cable c Remote Supervisor Adapter II SlimLine if one is present d Trained service technician only System board ServerGuide problems...

Page 168: ...ned RAID servers or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable...

Page 169: ...an only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Run the USB diagnostics see Running the diagnostic programs on page 156 2 Make sure that v The correct USB device driver is installed v The operating system supports USB devices 3 Make sure that the USB configuration options are set correctly in the Configuration Setup Utility progr...

Page 170: ...s feature helps you to isolate the problem when the operating system is shut down Many errors are first indicated by a lit system error LED on the front panel assembly of the server If this LED is lit one or more LEDs elsewhere in the server might also be lit and can direct you to the source of the error Important If the system error LED on the front of the server is lit but there are no other err...

Page 171: ...l light the LED next to the failing DIMM on the system board Look at the system service label on the top of the server which gives an overview of internal components This information can often provide enough information to correct the error Power supply LEDs The following minimum configuration is required for the server to start v One microprocessor v One 512 MB DIMM v One power supply v Power bac...

Page 172: ...sure that the power cord is connected to a functioning power source 3 Remove one power supply at a time Lit Off Off DC source or power supply power problem 1 Make sure that the power supply is connected to the power backplane 2 Remove and replace one power supply at a time 3 View the system error log see Error logs on page 125 Lit Lit Off Standby power problem 1 View the system error log see Error...

Page 173: ...atus and configuration v Vital product data firmware and basic input output system BIOS v Drive health information v ServeRAID configuration v LSI RAID and controller configuration v Event logs for ServeRAID controllers and service processors The DSA diagnostic programs can also provide diagnostics for the following system components if they are installed in the system v BroadCom NetXtreme II v Op...

Page 174: ...ress F1 4 From the Configuration Setup Utility menu select Start Options 5 From the Start Options menu select Startup Sequence Options 6 Note the device that is selected as the first startup device Later you must restore this setting 7 Select CD DVD ROM as the first startup device 8 Press Esc two times to return to the Configuration Setup Utility menu 9 Insert the IBM Dynamic System Analysis Prebo...

Page 175: ...ew all of the collected results and error log data v In the DSA GUI select DSA Error Log from the System Information page You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device Diagnostic messages The following table describes the messages that the diagnostic programs ...

Page 176: ...the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and se...

Page 177: ...m 2 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support d...

Page 178: ...ure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss...

Page 179: ...hen run the test again 2 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Run the test again 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http ...

Page 180: ... system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 3 Make sure that the DSA ...

Page 181: ...Configuration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix ...

Page 182: ...s F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 3 Make sure that t...

Page 183: ...onfiguration Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix o...

Page 184: ... Setup Utility program press F1 at system startup 2 Make sure that the Remote Supervisor Adapter II SlimLine firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available ...

Page 185: ...ource You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware le...

Page 186: ... the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA e...

Page 187: ...must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is sho...

Page 188: ...ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the F...

Page 189: ...You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is...

Page 190: ...stem from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event lo...

Page 191: ...sconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in t...

Page 192: ...he system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA eve...

Page 193: ...must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is sho...

Page 194: ...m from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log i...

Page 195: ...urce You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware lev...

Page 196: ... from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in...

Page 197: ...source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware l...

Page 198: ...he system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA eve...

Page 199: ...You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is...

Page 200: ...onnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the...

Page 201: ...ce You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level...

Page 202: ...stem from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event lo...

Page 203: ...from the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The insta...

Page 204: ...ust disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is show...

Page 205: ...om the power source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The install...

Page 206: ...m from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log i...

Page 207: ...wer source You must disconnect the system from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmwa...

Page 208: ...from ac power to reset the BMC 2 After 45 seconds reconnect the system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in ...

Page 209: ...he system to the power source and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest le...

Page 210: ...rce and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http...

Page 211: ...to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 6 Make sure that t...

Page 212: ...n on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm co...

Page 213: ...ource and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to ht...

Page 214: ...rce and turn on the system 3 Run the test again 4 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BMC firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http...

Page 215: ...1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 201 802 xxx Memory Memory Test Aborted Test canceled the end address in the E820 fun...

Page 216: ...w wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 201 804 xxx Memory Memory Test Aborted Test canceled the memory control...

Page 217: ... to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 201 806 xxx Memory Memory Test Abort...

Page 218: ...ew wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 201 808 xxx Memory Memory Test Aborted Test canceled memory controller...

Page 219: ...w ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 6 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 201 810 xxx Memory Memory Test Aborted Test can...

Page 220: ...est level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matr...

Page 221: ...re that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and se...

Page 222: ...latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a m...

Page 223: ...ection of the DSA event log If necessary enable all memory in the Configuration Setup Utility program press F1 at system startup 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure that the BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmw...

Page 224: ...ate all memory 8 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 202 902 xxx Memory Memory Stress Test Failed General error memory size is insufficient to run the test 1 Turn off and restart the system 2 Make sure that all memory is e...

Page 225: ...ss uid psg1SERV DSA 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information see the Troubleshooting CD and DVD drive issues site at http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Make sure that the system fir...

Page 226: ... is damaged 6 Run the test again 7 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 8 Run the test again 9 For additional troubleshooting information see the Troubleshooting CD and DVD drive issues site at http www ibm com support docview wss uid psg1MIGR 41559 10 Run the test again 11 Replace the optica...

Page 227: ...VD drive issues site at http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Replace the optical drive 8 Run the test again 9 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 215 902 xxx Optical drive Self Tes...

Page 228: ... media to be recognized 2 Run the test again 3 Check the drive cabling for loose or broken connections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 6 Run the test again 7 For additional troubleshooting infor...

Page 229: ...onnections at both ends or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information see the Troubleshooting CD and DVD drive issues site at http www ibm com support docview wss uid psg1MIGR 41559 6 Run the test again 7 Replace the optical drive 8 Run the test again 9 If the problem remains collect the data from the DSA event log and s...

Page 230: ...ailable firmware 2 Run the test again 3 Trained service technician only Replace the system board 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 405 902 xxx Broadcom Ethernet device TestMIIRegisters Failed 1 Mak...

Page 231: ...isplay a matrix of available firmware 2 Run the test again 3 Trained service technician only Replace the system board 4 Run the test again 5 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss uid psg1SERV CALL 405 904 xxx Broadcom Ethernet device TestInte...

Page 232: ...is sharing interrupts if possible use the Configuration Setup Utility program press F1 at system startup to assign a unique interrupt to the device 4 Run the test again 5 Trained service technician only Replace the system board 6 Run the test again 7 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Se...

Page 233: ...ort docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 3 Run the test again 4 Trained service technician only Replace the system board 5 Run the test again 6 If the problem remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service see http www ibm com support docview wss...

Page 234: ...2 Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3200 M2 to display the matrix of downloadable files for the server 5 Select the applicable file for your operating system and the file type for the medium you want to use then download the flash BIOS update 6 Update the BIOS code Follow the readme instructions that come with the updat...

Page 235: ...e the boot block recovery jumper JP6 on the system board see the following illustration and remove any adapters that impede access to the jumper see Removing an adapter on page 58 Boot block jumper JP6 Clear CMOS jumper JP1 Mini BMC force update jumper JP3 5 Move the boot block recovery jumper to pins 2 and 3 6 Replace any adapters that you removed see Installing an adapter on page 59 then install...

Page 236: ... block recovery jumper to pins 1 and 2 14 Replace any adapters that you removed see Installing an adapter on page 59 then install the side cover see Installing the side cover on page 53 15 Lock the side cover 16 Reconnect the external cables and power cords then turn on the attached devices and turn on the server 218 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 237: ...ystem error log messages and suggested actions to correct the detected problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing System x3200 M2 Types 4367 and 4368 on page 33 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an...

Page 238: ...ble b Trained service technician only Fan sink DASD controller removal 1 Make sure that the mini PCI X adapter cable is not damaged 2 Reseat the mini PCI X adapter cable 3 Replace the mini PCI X adapter cable DHCP failure no IP assigned RETRYING rc xxx count yyy Information only Dialback failed for userid w Could not connect at phone number x y z Information only ENET eee DHCP HstNme a DN b IP ccc...

Page 239: ...only If the message remains 1 Trained service technician only Reseat the microprocessor 2 Trained service technician only Replace the microprocessor Invalid userid or password received Userid is w x y z Information only LAN Command Mode tamper triggered Possible break in attempt Information only LAN Telnet tamper triggered Possible break in attempt Information only LAN Web Server tamper delay trig...

Page 240: ...client at IP yyy yyy yyy yyy Information only Retried alert accepted from system x type y sender s ID z Information only Retry count exceeded Incorrect password entered too many times for userid w x y z Information only RS485 broadcast from x ignored more than y devices present on the RS485 network Information only RS485 connection to system x has ended Information only RS485 network overload has ...

Page 241: ...Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System is under recommended voltage for 1 5V CPU 1 Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System is under recomme...

Page 242: ...ng components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System shutoff due to 2 5V under voltage 1 Reseat the following components a Hot swap power supplies if any are installed b Power supply cables on the system board 2 Trained service technician only Replace the system board System shutoff ...

Page 243: ...is not obstructed 2 Reseat the following components a Fan sink cable b Trained service technician only Fan sink System shutoff due to VRM over voltage 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System...

Page 244: ...laceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician System error log message Action We started a RS485 connection with remote system x Information only We will retry sending alert ID x when accepted by a remote system it will have a different ID Information only Windows blue screen has been captured ...

Page 245: ...s can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition To diagnose a power problem use the following general procedure 1 Turn off the server and disconnect all ac power cords 2 Check for loose cables in the power subsystem Also check for...

Page 246: ...e of the hub v Check the Ethernet controller LEDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub If the LED is off there might be a defective connector or cable or a problem with the hub The Ethernet transmit receive activity LED is lit...

Page 247: ...er and reconfigure it each time v Any external devices v Surge suppressor device on the server v Modem printer mouse and non IBM devices v Each adapter v Hard disk drives v Memory modules The minimum configuration requirement is one 512 MB DIMM on the system board v Service processor The following minimum configuration is required for the server to start v One microprocessor v One 512 MB DIMM on t...

Page 248: ...ogram type and version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly ...

Page 249: ...agnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system and preinstalled software if any or optional device is...

Page 250: ... S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to http www ibm com partnerworld and click Find a Business Partner on the right side of the page For IBM support telephone numbers see http www ibm com planetwide In the U S and...

Page 251: ...CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these...

Page 252: ...oth Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performanc...

Page 253: ...ust not be viewed or used as definitive limits because numerous other factors such as temperature or moisture content of the air can influence the impact of particulates or environmental corrosives and gaseous contaminant transfer In the absence of specific limits that are set forth in this document you must implement practices that maintain particulate and gas levels that are consistent with the ...

Page 254: ...le When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules The...

Page 255: ...public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting f...

Page 256: ...fzukommen Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG Dies ist die Umsetzung der EU Richtlinie 2004 108 EG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Geräten EMVG bz...

Page 257: ... and Information Technology Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Korea Communications Commission KCC statement Please note that this equipment has obtained EMC registration for commercial use In the event that it has been mistakenly sold or purchased please exchange it for equipment certified for home use Russia Electromagnetic In...

Page 258: ...240 System x3200 M2 Types 4367 and 4368 Problem Determination and Service Guide ...

Page 259: ... Installation CD 15 configuration continued with ServerGuide 22 configuration programs Boot Menu 16 Broadcom NetXtreme Gigabit Ethernet Boot Agent 16 Broadcom NetXtreme Gigabit Ethernet controller 16 Configuration Setup Utility program 15 general 15 LSI Configuration Utility 16 configuring the computer 15 the Ethernet controller 27 connector Ethernet 6 Ethernet Remote Supervisor Adapter II SlimLin...

Page 260: ...tic code 157 messages diagnostic 155 Ethernet activity LED 6 connector 6 high performance modes 27 integrated on system board 27 link status LED 7 modes 27 Remote Supervisor Adapter II SlimLine connector 7 teaming 27 Ethernet controller configuring 27 Ethernet controller configuration 16 Ethernet controller configuring 27 Ethernet controller troubleshooting 228 expansion slots 3 external connector...

Page 261: ...93 front panel assembly 90 hot plug adapter 102 hot swap drives 68 hot swap power supply cage 95 hot swap SAS or SATA drives 68 installing continued internal drives 61 memory modules 76 microprocessor 111 power supply hot swap 74 non hot swap 107 Remote Supervisor Adapter II SlimLine 59 SAS SATA controller 97 SAS SATA hard disk drive backplane 88 side cover 53 simple swap backplate 86 simple swap ...

Page 262: ...6 POST 121 beep codes 122 error codes 127 POST continued error log 125 power control button 4 power cords 44 power problems 148 227 power supply hot swap installing 74 removing 72 non hot swap installing 107 removing 105 specifications 3 power cord connector 6 power on LED 4 power on self test POST 121 problem determination tips 230 problem isolation tables 139 problems CD ROM DVD ROM drive 139 di...

Page 263: ...ity LEDs for hot swap drives 5 backplane activity LEDs for hot swap drives 5 status LEDs for hot swap drives 5 status LEDs for hot swap drives 5 serial port problems 149 server power features 7 server replaceable units 34 ServeRAID MR10i SAS SATA controller cabling 100 installation 100 removing 99 ServerGuide CDs 15 features 22 NOS installation 22 problems 149 Setup and Installation CD 15 starting...

Page 264: ...l Serial Bus USB problems 151 updating firmware 15 USB front connector assembly installing 93 removing 90 using Boot Menu program 26 Configuration Setup Utility program 15 IBM Configuration Setup Utility program 16 passwords 18 21 ServerGuide 21 V video connector 6 controller 3 video problems 145 W web site publication ordering 231 support 231 support line telephone numbers 232 Web site ServerGuid...

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Page 266: ... Part Number 49Y0163 Printed in USA 1P P N 49Y0163 ...

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IBM 4367, Problem Determination And Service Manual

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