IBM 4348, Installation Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1807, 1808 General PCI error occurred.
1. Make sure that no devices have been disabled in
the Configuration/Setup Utility program.
2. Reseat the failing adapter.
Note: If an error LED is lit on an adapter, reseat
that adapter first; if no LEDs are lit, reseat each
adapter one at a time, restarting the server each
time to isolate the failing adapter.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Adapter
b. (Trained service technician only) System
board
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests (see the
Problem Determination and Service Guide for
information about running the diagnostic tests).
3. Reseat the hard disk drive cable.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive cable
b. Hard disk drive
c. (Trained service technician only) System
board
5962 DVD drive configuration error occurred.
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the DVD drive cable.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. DVD drive cable
b. DVD drive
c. (Trained service technician only) System
board
8603 A pointing-device error occurred.
1. Reseat the pointing device cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board
Chapter 5. Solving problems
47