background image

Recovering

 

from

 

a

 

BIOS

 

update

 

failure

 

The

 

server

 

has

 

an

 

advanced

 

recovery

 

feature

 

that

 

will

 

automatically

 

switch

 

to

 

a

 

backup

 

BIOS

 

page

 

if

 

the

 

BIOS

 

code

 

in

 

the

 

server

 

has

 

become

 

damaged,

 

such

 

as

 

from

 

a

 

power

 

failure

 

during

 

an

 

update.

 

The

 

flash

 

memory

 

of

 

the

 

server

 

consists

 

of

 

a

 

primary

 

page

 

and

 

a

 

backup

 

page.

 

If

 

the

 

BIOS

 

code

 

in

 

the

 

primary

 

page

 

is

 

damaged,

 

the

 

baseboard

 

management

 

controller

 

will

 

detect

 

the

 

error

 

and

 

automatically

 

switch

 

to

 

the

 

backup

 

page

 

to

 

start

 

the

 

server.

 

If

 

this

 

happens,

 

a

 

POST

 

message

 

Booted

 

from

 

backup

 

POST/BIOS

 

image

 

is

 

displayed.

 

The

 

backup

 

page

 

version

 

might

 

not

 

be

 

the

 

same

 

as

 

the

 

primary

 

page

 

version.

 

You

 

can

 

then

 

recover

 

or

 

restore

 

the

 

original

 

primary

 

page

 

BIOS

 

by

 

using

 

a

 

BIOS

 

flash

 

diskette.

 

Note:

  

To

 

create

 

and

 

use

 

a

 

diskette,

 

you

 

must

 

add

 

an

 

optional

 

diskette

 

drive

 

to

 

the

 

server.

 

To

 

recover

 

the

 

BIOS

 

code

 

and

 

restore

 

the

 

server

 

operation

 

to

 

the

 

primary

 

page,

 

complete

 

the

 

following

 

steps:

 

1.

   

Go

 

to

 

http://www.ibm.com/systems/support/.

 

2.

   

Under

 

Product

 

support

 

,

 

click

 

System

 

x

.

 

3.

   

Under

 

Popular

 

links

 

list,

 

click

 

Software

 

and

 

device

 

drivers

.

 

4.

   

Click

 

IBM

 

System

 

x3100

 

to

 

display

 

the

 

matrix

 

of

 

downloadable

 

files

 

for

 

the

 

server.

 

5.

   

Select

 

the

 

applicable

 

file

 

for

 

your

 

operating

 

system

 

and

 

the

 

file

 

type

 

for

 

the

 

medium

 

you

 

want

 

to

 

use;

 

then,

 

download

 

the

 

flash

 

BIOS

 

update.

 

6.

   

Update

 

the

 

BIOS

 

code,

 

following

 

the

 

instructions

 

that

 

come

 

with

 

the

 

update

 

file

 

that

 

you

 

downloaded.

 

This

 

automatically

 

restores

 

and

 

updates

 

the

 

primary

 

page.

Note:

  

Always

 

reset

 

the

 

Configuration/Setup

 

Utility

 

program

 

to

 

the

 

default

 

values

 

after

 

you

 

update

 

the

 

BIOS

 

code.

 

7.

   

Restart

 

the

 

server.

If

 

that

 

procedure

 

fails,

 

the

 

server

 

might

 

not

 

restart

 

correctly

 

or

 

might

 

not

 

display

 

video.

 

To

 

manually

 

restore

 

the

 

BIOS

 

code,

 

complete

 

the

 

following

 

steps:

 

 

1.

   

Read

 

the

 

safety

 

information

 

that

 

begins

 

on

 

page

 

v

 

and

 

“Handling

 

static-sensitive

 

devices”

 

on

 

page

 

9.

 

 

2.

   

Turn

 

off

 

the

 

server

 

and

 

peripheral

 

devices

 

and

 

disconnect

 

all

 

external

 

cables

 

and

 

power

 

cords;

 

then,

 

remove

 

the

 

cover.

 

 

3.

   

Locate

 

the

 

boot

 

block

 

jumper

 

(JP3

 

on

 

the

 

system

 

board).

 

 

Chapter

 

5.

 

Solving

 

problems

 

61

Summary of Contents for 4348

Page 1: ...r and install options Did the server start correctly Yes No Go to the Server Support flow chart on the reverse side of this page Start the server Did the server start correctly Yes No Cable the server and options then restart the server Was the server setup completed Use ServerGuide to install the operating system The server is ready to use Go to to register the server http www ibm com support mys...

Page 2: ...rify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved Hardware or software problem View support telephone numbers at http www ibm com planetwide View information about IBM Support Line at or view support telephone numbers at http www ibm com services sl products http...

Page 3: ...System x3100 Type 4348 Installation Guide ...

Page 4: ...age 65 and the Warranty and Support Information document on the IBM System x Documentation CD First Edition March 2008 Copyright International Business Machines Corporation 2008 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...Cabling an optional SCSI adapter 25 Completing the installation 25 Installing the bezel 25 Installing the side cover 26 Connecting the cables 27 Updating the server configuration 28 Chapter 3 Server controls LEDs and power 29 Front view 29 Rear view 31 Server power features 32 Setting the power supply voltage 32 Turning on the server 32 Turning off the server 33 Chapter 4 Configuring the server 35...

Page 6: ...oard error LEDs 60 Recovering from a BIOS update failure 61 Appendix A Getting help and technical assistance 63 Before you call 63 Using the documentation 63 Getting help and information from the World Wide Web 63 Software service and support 64 Hardware service and support 64 IBM Taiwan product service 64 Appendix B Notices 65 Trademarks 65 Important notes 66 Product recycling and disposal 67 Bat...

Page 7: ...talleert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette pro...

Page 8: ...or disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing movi...

Page 9: ... module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Safety vii ...

Page 10: ...f controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Kl...

Page 11: ... power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Safety ix ...

Page 12: ...3 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Important Each caution and danger statement in this document is labeled with...

Page 13: ...tatement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statements in this document before you perform the procedures Read any additional safety information that comes with the server or optional device before you install the device Safety xi ...

Page 14: ...xii System x3100 Type 4348 Installation Guide ...

Page 15: ...r locating firmware and documentation might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers for firmware updates or click Publications lookup for documentation updates The server comes with an IBM ServerGuide Setup and Installation CD to help you configure t...

Page 16: ... as shown in the following illustration This illustration might differ slightly from your hardware Model number and serial number For a list of supported optional devices for the server see http www ibm com servers eserver serverproven compat us 2 System x3100 Type 4348 Installation Guide ...

Page 17: ...r all users use one of the following procedures If you are using a Windows operating system insert the CD into the DVD drive and click Start Run In the Open field type e win32 bat where e is the drive letter of the CD drive and click OK If you are using Red Hat Linux insert the CD into the DVD drive then run the following command from the mnt cdrom directory sh runlinux sh Select the server from t...

Page 18: ...rmation or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage might occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the descript...

Page 19: ... system board with RJ 45 Ethernet port v One serial port v One parallel port v Four port Serial ATA II controller v Six Universal Serial Bus USB v2 0 ports two on front and four on rear v ATI ES1000 video Compatible with SVGA and VGA 32 MB DDR2 video memory Diagnostic LEDs v Fans v Memory Acoustical noise emissions v Sound power idling 5 0 bel v Sound power operating 5 3 bel Environment v Air temp...

Page 20: ... latch and so on The following illustration shows the major components in the server Note The illustrations in this document might differ slightly from your hardware Filler panels DVD drive Optional diskette drive Bezel Power supply Drive cage DIMM System board Cover Air baffle Front adapter retention bracket Hard disk drive 6 System x3100 Type 4348 Installation Guide ...

Page 21: ...ystem x3100 to display the matrix of downloadable files for the server For additional information about tools for updating managing and deploying firmware see the System x and xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v1r0 index jsp v Before you install optional hardware devices make sure that the server is working correctly Start the server and make sure that the ope...

Page 22: ...re proper cooling and system reliability make sure that the following requirements are met v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it v There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 0 in of open space around the front and rear of the server Do not pla...

Page 23: ...by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can handle and damage it v While the device is still in its static protective package touch it to an unpainted metal part of the server for at least 2 seconds This drains static electricity from the package and from your body v Remove the device from its package and install it di...

Page 24: ... its side 4 Remove the two thumbscrews from the rear of the server that secure the cover to the chassis Slide the cover slightly toward the rear of the chassis lift it off the server and set it aside Thumbscrews To replace the side cover see Installing the side cover on page 26 Attention For proper cooling and airflow replace the cover before you turn on the server Operating the server for extende...

Page 25: ...er on page 33 then disconnect all power cords and external cables 3 Remove the side cover see Removing the side cover on page 10 4 From inside the server locate the bezel release tab at the bottom of the bezel Bezel release tab 5 Press down slightly on the bezel release tab and pull the bottom of the bezel away from the chassis then lift the bezel to disengage the top tabs 6 Remove the bezel from ...

Page 26: ...list of supported DIMMs for your server see http www ibm com servers eserver serverproven compat us v The DIMM options that are available for the server are 512 MB 1 GB and 2 GB The server supports a minimum of 512 MB and a maximum of 8 GB of system memory v The amount of usable memory will be reduced depending on the system configuration A certain amount of memory must be reserved for system reso...

Page 27: ...owing steps 1 Locate the DIMM connectors on the system board Determine the connectors into which you will install the DIMMs DIMM 1 LED DIMM 2 LED DIMM 3 LED DIMM 4 LED DIMM 1 DIMM 2 DIMM 3 DIMM 4 Chapter 2 Installing optional devices 13 ...

Page 28: ...connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly in...

Page 29: ... the drive and make sure that you have all the cables and other equipment specified in the documentation that comes with the drive v The server supports a maximum configuration of two hard disk drives four DIMMs and one 5 25 inch device or one hard disk drive four DIMMs and two 5 25 inch devices or two hard disk drives two DIMMS and two 5 25 inch devices v External tape drives DVD ROM and DVD RW d...

Page 30: ...erver see http www ibm com servers eserver serverproven compat us Installing a DVD drive To install a DVD drive in bay 1 or 2 complete the following steps 1 Read the safety information that begins on page v and Installation guidelines on page 7 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the side cover see Removing the side cover on ...

Page 31: ...Drive retainer clip EMC shield Note If you are installing a drive that contains a laser observe the following safety precaution Chapter 2 Installing optional devices 17 ...

Page 32: ...place it on a static protective surface 7 Set any jumpers or switches on the drive according to the documentation that comes with the drive 8 Remove the drive retainer clip on the front of the chassis Slide the clip to the right to remove it from the chassis then snap the clip into the screw holes on the side of the drive the blue side of the drive clip should be facing outward 9 Align the drive a...

Page 33: ...nnect the power cords and all external cables 3 Remove the side cover see Removing the side cover on page 10 4 Remove the bezel see Removing the bezel on page 11 5 Use your fingers to press in on the drive bay filler panel release tab on the inside of the bezel and remove it from the bezel then pry the EMC shield away from the server Store the filler panel and EMC shield in a safe place Release ta...

Page 34: ...omes with one Serial ATA SATA hard disk drive installed Before you install a SATA hard disk drive read the following information v Read the documentation that comes with the drive for cabling instructions v Route the cable before you install the drive Do not block the airflow from the fan v The server supports two SATA hard disk drives Note Each SATA drive comes with a cable If you install an addi...

Page 35: ...umpers or switches on the drive according to the documentation that comes with the drive 8 Align the drive assembly with the guide rails in the bay with the connector end of the drive facing you 9 Gently slide the drive assembly into the drive bay as far as it will go 10 Attach the hard disk drive to the drive cage with the four screws 11 Press in on the locking latch and rotate the drive cage bac...

Page 36: ...ched to different drives these connectors vary in size Use either a four wire power cable or Serial ATA power cable with Serial ATA drives but do not use both at the same time use one or the other v Signal cables Signal cables are typically flat cables also called ribbon cables that connect SATA attached Serial ATA and diskette drives to the system board Two or three types of signal cables come wi...

Page 37: ...e easier to route any cables before you install the adapter 4 Lift up the front adapter retention bracket 5 From inside the server press down on the rear adapter retention bracket The retention bracket springs open Reach inside the server and remove the expansion slot cover from the expansion slot Store it in a safe place for future use Note Expansion slot covers must be installed on all vacant sl...

Page 38: ...o the adapter Route cables so that they do not block the flow of air from the fan If you are installing an optional SCSI adapter see Cabling an optional SCSI adapter on page 25 for additional information If you have other devices to install do so now Otherwise go to Completing the installation on page 25 24 System x3100 Type 4348 Installation Guide ...

Page 39: ...on page 22 2 Connect the SCSI signal cable to the adapter and to one or more of the connectors on the rear of the SCSI devices SCSI cable SCSI adapter SCSI connector 3 Complete the installation of the optional SCSI adapter see Installing an adapter on page 22 Completing the installation To complete the installation you must reinstall the bezel reinstall the side cover connect all the cables and fo...

Page 40: ...replace the side cover complete the following steps 1 Make sure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server 2 Align the cover over the server with the rear of the cover slightly hanging off the rear of the server and slide the cover toward the front of the server until it is completely closed 26 ...

Page 41: ...s match the color of each cable end with the color of the connector For example match a blue cable end with a blue connector on the connector panel a red cable end with a red connector and so on Attention To prevent damage to equipment connect the power cords last The following illustration shows the input output I O connectors on the rear of the server Chapter 2 Installing optional devices 27 ...

Page 42: ...he Configuration Setup Utility program starts automatically so that you can save the new configuration settings See Chapter 4 Configuring the server on page 35 for additional information Some devices have device drivers that you must install See the documentation that comes with each device for information about installing device drivers If the server has an optional RAID adapter and you have inst...

Page 43: ...DVD eject button Press this button to release a CD or DVD from the DVD drive Hard disk drive activity LED When this LED is flashing it indicates that a hard disk drive is in use USB connectors Connect a USB device to these connectors System error LED When this LED is lit it indicates that a system error has occurred An LED on the system board might also be lit to help isolate the error See Chapter...

Page 44: ...r supply or the LED itself has failed When this LED is blinking it indicates that the system is in the ACPI s5 system status Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet DVD drive activity LED When this LED is lit it in...

Page 45: ... connector Power supply error LED When this amber LED is lit it indicates that a power supply error has occurred Power supply voltage switch Use this switch to change the system ac power supply input voltage for your geographic location Set the input voltage to the correct level 115 volts ac or 230 volts ac based on your power requirements before you turn on the server AC power LED When this green...

Page 46: ...to an ac power source but is not turned on Setting the power supply voltage Before you turn on the server make sure that you do the following 1 Remove the label or tape if present from the ac power supply voltage switch on the rear of the server 2 Set the power supply voltage to the level required for your geography 115 volts ac or 230 volts ac Turning on the server Approximately 20 seconds after ...

Page 47: ...ensure that all power cords are disconnected from the power source 1 2 The server can be turned off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically v You can press the power control button to start an orderly shutdown of t...

Page 48: ...34 System x3100 Type 4348 Installation Guide ...

Page 49: ...ServerGuide Setup and Installation CD did not come with the server to download the latest version go to http www ibm com systems management serverguide sub html and click IBM Service and Support Site To download the latest device drivers go to http www ibm com systems support Note Changes are made periodically to the IBM Web site Procedures for locating firmware and documentation might vary slight...

Page 50: ... To use the Boot Menu program complete the following steps 1 Turn off the server 2 Restart the server 3 Press F12 4 Select the startup device The next time the server is started it returns to the startup sequence that is set in the Configuration Setup Utility program Enabling the Intel Gigabit Ethernet Boot Agent program The Intel Gigabit Ethernet Boot Agent program is part of the BIOS You can use...

Page 51: ...ers or configure the controllers However you must install a device driver to enable the operating system to address the controllers For device drivers and information about configuring the Ethernet controllers see the Intel Network Connection Software CD that comes with the server To find updated information about configuring the controllers complete the following steps Note Changes are made perio...

Page 52: ...38 System x3100 Type 4348 Installation Guide ...

Page 53: ... indicates that POST detected a problem Error messages also appear during startup if POST detects a hardware configuration problem See POST beep codes in the Problem Determination and Service Guide on the IBM System x Documentation CD for more information v Troubleshooting tables These tables list problem symptoms and actions to correct the problems See Troubleshooting tables on page 50 for more i...

Page 54: ...es are made periodically to the IBM Web site Procedures for locating firmware and documentation might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers for firmware updates or click Publications lookup for documentation updates 4 From the Product family menu s...

Page 55: ...e technician only System board 151 A real time clock error occurred 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 161 A real time clock battery error occurred 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the serve...

Page 56: ...ng components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 184 The power on password is damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the battery 3 Replace the following components one at a time in the order shown restarting the server each time a Battery...

Page 57: ...arting the server each time a Keyboard b Trained service technician only System board 303 A keyboard controller error occurred 1 Reseat the keyboard cable 2 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board 602 An invalid diskette boot record error occurred 1 Reseat the diskette drive cable 2 ...

Page 58: ...make sure that the parallel port setting is correct in the Configuration Setup Utility program If the setting is not correct change it and save the settings 2 Trained service technician only Replace the system board 1162 The serial port configuration conflicts with another device in the system 1 Make sure that the interrupt request IRQ and I O port assignments that are needed by the serial port ar...

Page 59: ...en disabled in the Configuration Setup Utility program 2 Change the order of the adapters in the PCI or PCI Express slots Make sure that the startup boot device is positioned early in the scanning order For information about the scanning order see the User s Guide on the IBM System x Documentation CD 3 Make sure that the settings for the adapter and all other adapters in the Configuration Setup Ut...

Page 60: ... a PCI or PCI Express adapter 1 Make sure that the settings for the adapter and all other adapters in the Configuration Setup Utility program are correct 2 If the error code indicates a particular PCI or PCI Express slot or device remove that device 3 Reseat each adapter 4 Replace the following components one at a time in the order shown restarting the server each time a Adapter b Trained service ...

Page 61: ...Trained service technician only System board 1962 A hard disk drive does not contain a valid boot sector 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tests see the Problem Determination and Service Guide for information about running the diagnostic tests 3 Reseat the hard disk drive cable 4 Replace the following components one at a time in the orde...

Page 62: ...cian only System board 00019701 Processor failed built in self test BIST 1 Trained service technician only Reseat the microprocessor 2 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only System board 01298101 A bad update data for processor error occurred 1 Update the BI...

Page 63: ...Action I9990305 An operating system was not found 1 Make sure that a bootable operating system is installed 2 Run the hard disk drive diagnostic tests see the Problem Determination and Service Guide for information about running the diagnostic tests 3 Reseat the following components a Hard disk drive cable b DVD drive and cables drive c Trained service technician only System board 4 Replace the co...

Page 64: ...customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action DVD drive is not recognized 1 Make sure that v The SATA channel to which the DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility pro...

Page 65: ...again If the remaining drives are recognized replace the drive that you removed with a new one The server stops responding during the hard disk drive diagnostic test Remove the hard disk drive that was being tested when the server stopped responding and run the diagnostic test again If the hard disk drive diagnostic test runs successfully replace the drive that you removed with a new one A hard di...

Page 66: ...are using a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 4 Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board The mouse or pointing device does not work 1 Make sure that v The mouse or pointing device cable is securely ...

Page 67: ...ed by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Run memory diagnostics see Running the programs in the Problem Determination and Service Guide 4 Make sure that there is no memory mismatch when the server is over the minimum memory configuration one 512 MB DIMM see the information about the minimum required configuration on page 12 5 Reseat the following ...

Page 68: ...of POST no beep codes sound when the server is turned on Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled its default setting you must restart the server three times to reset the configuration settings to the ...

Page 69: ...his happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non IBM monitor cables might cause unp...

Page 70: ...ly v You have not loosened any other installed device or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that all...

Page 71: ...t button is working correctly a Disconnect the server power cords b Reconnect the power cords 4 Make sure that v The power cords are correctly connected to the server and to a working electrical outlet v The type of memory that is installed is correct v The LEDs on the power supply do not indicate a problem 5 If you just installed an optional device remove it and restart the server If the server n...

Page 72: ...technician only System board 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable...

Page 73: ...e Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that s...

Page 74: ... the USB configuration options are set correctly in the Configuration Setup Utility program see the User s Guide for more information 3 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server System board error LEDs The following illustration shows the LEDs on the system board You might have to refer to this illustration when you solve problems with ...

Page 75: ...teps 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links list click Software and device drivers 4 Click IBM System x3100 to display the matrix of downloadable files for the server 5 Select the applicable file for your operating system and the file type for the medium you want to use then download the flash BIOS update 6 Update the BIOS code followi...

Page 76: ...that contains various flash update options 9 When you are asked whether you want to save the current code to a diskette type N 10 Type 1 and press Enter to continue Attention Do not restart or turn off the server until the update is completed 11 When the update is completed turn off the server 12 Remove ac power from the server 13 Move the boot block jumper back to pins 1 and 2 14 Wait 30 seconds ...

Page 77: ...iagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system and preinstalled software if any or optional device i...

Page 78: ...tp www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service See http www ibm com planetwide for support telephone numbers or in the U S and Canada call 1 800 IBM SERV 1 ...

Page 79: ...NCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein thes...

Page 80: ...arks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than ...

Page 81: ...ound on IBM s Internet site at http www ibm com ibm environment products index shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equipos de tecnología de la información TI que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles IBM dispone de una serie de programas y serv...

Page 82: ...ordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and r...

Page 83: ...abeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon...

Page 84: ...ronment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management ...

Page 85: ...r SCSI 25 controls 29 controls and indicators 29 cooling 5 cover replacing 26 D danger statements 4 diagnostic tools 39 DIMM connector installing memory 13 locations 13 DIMM retaining clips 14 display problems 54 documentation CD 3 drive bay filler panel 16 19 installation 20 drives installing 15 DVD drive installing 16 DVD ROM drive activity LED 30 eject button 29 installing 15 problems 50 E ejec...

Page 86: ...ns installing 7 P PCI expansion slots 5 POST beep codes 40 POST error messages 40 power problems 57 power supply specifications 5 power supply voltage 31 setting 32 power cord connector 31 power on LED 30 power on self test POST beep codes 39 problems CD ROM drive 50 DVD ROM drive 50 intermittent 51 keyboard 52 memory 53 microprocessor 53 monitor 54 mouse 52 option 56 power 57 serial port 58 Serve...

Page 87: ...y 8 T tape drive installation 19 tape drive installing 15 telephone numbers 64 trademarks 65 troubleshooting tables 50 U Universal Serial Bus USB problems 60 update failure BIOS 61 using Boot Menu program 36 utility Configuration Setup 35 V video controller 5 voltage for power supply setting 32 W web site publication ordering 63 support 63 support line telephone numbers 64 Web site compatible opti...

Page 88: ...74 System x3100 Type 4348 Installation Guide ...

Page 89: ......

Page 90: ... Part Number 44W2350 Printed in USA 1P P N 44W2350 ...

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