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9. Audio quality is poor
• Ensure that you are not blocking the device‘s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
10. When dialing from contacts, the call is not connected
• Ensure that the correct number is stored in the contact list.
• Re-enter and save the number, if necessary.
• Ensure that you have not set call barring for the contact‘s phone number.
11. Your device is hot to the touch
When you use applications that require more power or use applications on your device for
an extended period of time, your device may feel hot to the touch. This is normal and should
not
affect your device‘s lifespan or performance.
12. Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
application. If you receive error messages when launching the camera, try the following:
• Charge the battery or replace it with a battery that is fully charged.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera application after trying
these tips, contact your nearest iBall Service Centre.
13. Error messages appear when opening music files
Some music files may not play on your device for a variety of reasons. If you receive error
messages when opening music files on your device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate license or key to play the file.
• Ensure that your device supports the file type.
14. Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to, if necessary.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact your nearest iBall Service Centre.
