MagicSurfer 56K
User’s Guide
Page 35
4. Click on the “
Remove
” button.
5. Close all of your programs and Restart Windows.
6. Windows will prompt you for the modem drivers once it has re-started.
I tried to dial and I get no dial tone. How do I fix this?
There are several reasons why your modem might not get a dial tone. Check some of
them:
1. Make sure the modem is connected to a working telephone line that can
receive and send calls.
2. Make sure your telephone line is plugged into the “LINE” jack and your
(optional) telephone is plugged into the “PHONE” jack.
3. Make sure the modem is install properly, is using the right drivers and that it
has no resource conflicts with other devices.
4. Make sure the modem acknowledges any special numbers or characters to
access an outside line (e.g. 9).
5. You have too many devices on the line. Try unplugging other phone devices
connected to your phone line.
6. Your Digital or PBX does not support modems. Your PBX system must be
equipped with standard analog lines for your modem. Try adding an
X
to the
end of your initialization string.
7. The modem uses the inside two wires on the phone cable. If you have a multi-
line phone system, your modem will not get the dial tone signal over the
outside two wires.
8. If you have a voicemail system that gives you a stuttering dial tone to indicate
new messages, then the modem should be set to ignore dial tone. Include
several commas before the phone number to help the modem dial properly.
9. Your modem may have suffered damage from a recent power surge or an
electrical storm. Contact Technical Support.
I can never get connected over 28.8K with my 56K modem. Why?
There are several reasons why you might not be able to connect over 28.8K. The main
reasons are:
1. Modem is not install or configured properly.
2. Modem is using the wrong drivers.
3. Not dialing a 56K number.
4. Dialing a long distance number.
5. You are too far from the telephone switching station.
6. Not dialing a 56Kflex or V.90 number.
7. Physical telephone wiring (old wires).
