OPERATION
20
Troubleshooting
If your shading is not operating correctly:
■
First review the guide that came with your control device.
■
Refer to the following troubleshooting procedures for specific solutions for your shading.
For questions, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The shading will not fit into the installation brackets.
Solution
If the shading has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary.
Be sure the heads of the mounting screws are flush against the installation bracket.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 3: Install the Shading” on page 10.
Problem
The shading does not operate using the programming button.
Solution
Unplug the power cable from the motor, then plug it back in. A green LED inside the
programming button housing should flash to indicate the motor has power.
Check that the batteries in the battery wand, satellite battery pack, or C-size
satellite battery wand are correctly inserted and fresh.
Check that the battery wand, satellite battery pack, C-size satellite battery wand, or
18V DC power supply is securely connected to the power cable and the cables are
not pinched or caught in the headrail or installation brackets.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap
from the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with our battery-
powered shadings. These will provide more than one year of operation, depending
on usage. Lithium and rechargeable batteries are not recommended.
Cap
Latch
Battery
Wand
Squeeze
