M|Connect Troubleshooting Guide
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
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Question 2:
Can other users, who have connected to an M|Connect, connect to the same station?
No:
Check that the bridge cable(s) that connect the hub to the dock are fully inserted into the dock.
M/Connect 1
M/Connect 2
Yes: Is the USB cable damaged?:
Unplug the USB cable from the computer and check that the pins
in the USB connector are not bent. There should be 5 pins uniformly spaced apart inside the
connector. An example of a bad connector is shown below. Next check that the port where the USB
cable plugs into the M|Connect is not damaged. An example of a bad port is shown below.
Yes:
If a bent cable pin is discovered replace the cable. If a damaged port is discovered,
replace the M|Connect.
M/Connect 1 Only
No:
Has the computer displayed a message stating “USB Device Not Recognized”?
Unplugging and reconnecting the USB cable will force this messages to flash again.
Yes:
Unplug the USB cable from the computer, power cycle the M|Connect by
disconnecting the main power supply (waiting for 10 seconds) and then
reconnecting, and then reboot the computer. For M/Connect 2 simply press the
power button on the left side of the hub.
No:
This indicates that the lack of connection is computer related. Advance to
question 3.
