M|Connect Troubleshooting Guide
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
2
Can’t Connect
It is important to determine if the reason a connection cannot be established is because of an issue with
the M|Connect or the computer. The first connection can take longer to establish than normal. Make sure
enough time is given. If the computer shows that drivers are being loaded in the bottom right corner of the
screen then M|Connect is establishing the first connection.
Question 1:
Is the white power light lit on the hub
?
No:
verify the power cable is securely connected to the M|Connect and to a power source. The
M|Connect power brick also has a light on it to indicate that it’s receiving power. If this light is lit
and the M|Connect light is still not lit then check that the bridge cables that connect the dock to the
hub are fully inserted into the dock. If all cables are connected properly and the white light is still
not lit then it is a defective M|Connect.
Yes:
Verify all cables are securely plugged into the M|Connect, monitors and computer. Then check
to see that the monitors are turned on and that the input is properly set. If a connection is still not
established, unplug the USB cable from the computer and plug it into a different port on the
computer.