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M|Connect Troubleshooting Guide  

 

Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018 

 

 

 

Error Message During DisplayLink Driver Installation 

Question 1: 

Is the error message about USB Host Controller drivers, or Graphics drivers? 

 

 

 

1.

 

Press the Windows key + R and type 

devmgmt.msc

 and press 

Enter

 to open the Device Manager. 

2.

 

Expand the Universal Serial Bus Controller section. 

 

3.

 

If the manufacturer is any of the below, right click and select 

Properties. 

This opens the USB eXtensible Host Controller 

properties. 

a.

 

AS Media 

b.

 

Fresno Logic 

c.

 

Intel 

d.

 

Renesas/NEC 

e.

 

TI 

f.

 

VIA 

4.

 

Select the 

Driver

 tab and click 

Update Driver

. The following dialog box will open. 

 

 

5.

 

Click 

Search automatically… 

to determine if the driver software is up to date. If not, follow the prompts to download and 

install the latest driver software. 

6.

 

Similar to step 2, expand the Display Adapter section. The video card manufacturer(s) will be listed. There may be more than 

one. 

7.

 

Double click on each video card adapter listed and then go to the 

Driver

 tab. 

8.

 

Click the 

Update Driver

 button similar to steps 4 and 5. 

9.

 

Restart computer then plug the USB cable into the computer. 

 

 

 

Summary of Contents for M/Connect

Page 1: ...r involving the drivers or cables This Troubleshooting Guide will help to uncover and fix the specific issue Start with your operating system This guide will help you to resolve any issues with Windows below or Mac OS X Apple operating systems The M Connect runs on DisplayLink technology DisplayLink is the world s leading innovator and producer of graphics transport technology This troubleshooting...

Page 2: ...No verify the power cable is securely connected to the M Connect and to a power source The M Connect power brick also has a light on it to indicate that it s receiving power If this light is lit and the M Connect light is still not lit then check that the bridge cables that connect the dock to the hub are fully inserted into the dock If all cables are connected properly and the white light is stil...

Page 3: ... Next check that the port where the USB cable plugs into the M Connect is not damaged An example of a bad port is shown below Yes If a bent cable pin is discovered replace the cable If a damaged port is discovered replace the M Connect M Connect 1 Only No Has the computer displayed a message stating USB Device Not Recognized Unplugging and reconnecting the USB cable will force this messages to fla...

Page 4: ...into the computer press the Windows key R and type devmgmt msc and press Enter to open the Device Manager 3 Click on Audio input and outputs Network Adapters Sound Video and Game Controllers and USB Display Adapters 4 Humanscale M Connect devices should be listed as below If not the drivers were not correctly installed 5 Check to see if M Connect appears under Other devices by following the steps ...

Page 5: ...ts have been removed http www displaylink com downloads file d 64 a Download and unzip the file from the link above Right click the exe file and click run as administrator 9 Install DisplayLink drivers a Make sure the laptop is not connected to the M Connect hub before the drivers are installed b Go to the DisplayLink driver download page http www displaylink com downloads windows And download the...

Page 6: ...ot work check the Product ID PID should be checked to make sure the device has started up correctly a Click on M Connect in the System Information to select it b The product ID should be shown in the device properties It will be a value like 0xXXXX where XXXX can be any hexadecimcal value 0 9 or a f c If the PID is 8060 or 8080 then the device has not booted up correctly To recover the device i Un...

Page 7: ...n of DisplayLink USB Graphics Software For Mac OS X i There may be problems downloading and installing drivers because of a company s firewalls If this is the case the IT department will have to provide permission for the software driver download and installation c Follow the prompts to complete the download and begin the installation d After successful installation follow the prompt to restart th...

Page 8: ...s the USB eXtensible Host Controller properties a AS Media b Fresno Logic c Intel d Renesas NEC e TI f VIA 4 Select the Driver tab and click Update Driver The following dialog box will open 5 Click Search automatically to determine if the driver software is up to date If not follow the prompts to download and install the latest driver software 6 Similar to step 2 expand the Display Adapter section...

Page 9: ...C220 C610 Chipset Family Renesas NEC https s3 amazonaws com plugable bin 2014 03 Plugable Renesas USB 3 0 200 2 1 39 0 zip TI http drivers softpedia com get MOTHERBOARD Others Texas Instruments TUSB7320 TUSB7340 xHCI USB 30 Host Controller Driver 11640 shtml VIA http www via labs com driver php Updating the graphics drivers Follow similar steps to those above for updating USB Host Controller drive...

Page 10: ...nk displays as External Displays therefore Closed Clamshell mode cannot be enabled Third party software can be downloaded to allow the computer to remain awake when the lid is closed Mouse and or Keyboard Lag Question 1 Is it a wireless mouse and keyboard 1 Several factors could be at the root cause of this problem Refer to the DisplayLink article that covers this topic http support displaylink co...

Page 11: ...ng through the menus until an option for Input or Source is located and set No Network Connection Question 1 Are the lights where the network cable is plugged into the dock blinking 1 Check to see that the green and amber lights on the dock are active This indicates a good connection to the network and that the dock can send and receive signals 2 If the lights are not as described in step one chec...

Page 12: ...can connect to another dock M Connect 1 M Connect 2 Warning About DisplayPort Over USB The M Connect is not a device that utilizes video Alt Modes This message can be ignored There Is No Video On The External Display s Check the video connection cables Power cycle the M Connect The Video On The External Display s Is Distorted Check the video connection cables Check the resolution settings The Audi...

Page 13: ... com downloads file d 65 or the DisplayLink Mac Support Tool http www displaylink com downloads file id 129 2 Open the downloaded file and the following window will appear Windows Left Mac OS X Right 3 Windows Only Make sure your laptop is connected to the M Connect and run the System Compatibility Check the first box to ensure that there are not any known compatibility issues If this does not hel...

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