38
Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev C
Number and
Description
Cause
Solution
connect to the
network.
9 You have no
subscription; service is
not allowed. Ensure
you are using a valid
Thuraya SIM. Please
contact SP if problem
persists.
Network
connection
failure because
you are not
identified as a
subscriber to the
service.
Contact your service provider
to receive authorized service.
Your service provider should
check the subscription entries in
the home location registry.
10 The network
detached the Thuraya
terminal. Verify your
settings (APN, IP, etc.)
and retry.
Network
connection
broken with an
unknown cause.
Power down Thuraya IP+
and
try again. If the problem
continues, contact your service
provider.
11 Network connection
failure; invalid
parameters used for
network attach
procedure. Please
contact your service
provider.
Network
connection
failure due to use
of invalid
parameters.
Contact your service provider.
12 Network connection
failure; LLC or SNDCP
failure. Power-down
and try again.
Network
connection
failure caused by
LLC or SNDCP
failure.
Power down Thuraya IP+
and
try again. If the problem
continues, contact your service
provider.
13 Network connection
failure; unknown PDP
type. Please contact
your service provider.
Network
connection
failure.
Power-down Thuraya IP+
and
try again. If the problem
continues, contact your service
provider.
14 Network connection
failure; user
authorization failed.
Please contact your
service provider.
Network
connection
failure because
the user is not
authorized for
service.
Contact your service provider
to regain authorized service.
Your service provider should
check the subscription entries in
the home location registry.
15 Network connection
failure; service option
Network
connection
Contact your service provider
to regain authorized service.
Summary of Contents for Thuraya IP+
Page 1: ...Light Speed Everywhere User Guide ...
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Page 59: ...Thuraya IP Satellite Modem User Guide 51 3500799 0001 rev C EU DECLARATION OF COMPLIANCE ...
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