Hughes Thuraya IP+ User Manual Download Page 44

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Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C

Status Codes

Number and

Description

Cause

Solution

1 SIM card is not

installed. Power-down,

install SIM card

properly, and try

again.

Absence or

incorrect

installation of the

SIM card.

SIM card may not be present.

Remove the battery and verify

that the SIM card is present.
SIM card may be inserted

incorrectly. Remove SIM card and

make sure it is inserted according to

the instructions in the User Guide.
SIM card may be damaged.

Visually inspect the SIM card and

return it to your service provider if

damaged.
SIM card contacts may be dirty.

Clean the SIM card contacts with

a dry cloth.
If problem continues, replace SIM

card with a known good SIM card.

If problem persists, return the unit to

your service provider for service.

2 SIM card read/write

error. Power-down

and try again.

Failure to read

from or write to

the SIM card.

Power down Thuraya IP+

and try

again.
SIM card may be damaged.

Visually inspect the SIM card and

return it to your service provider if

damaged.
SIM card contacts may be dirty.

Clean the SIM card contacts with

a dry cloth.
If the problem continues, replace

SIM card with a known good SIM

card. If the problem persists, return

the unit to your service provider for

service.

3 SIM card access has

been blocked. Please

contact your service

provider.

Failure to access

the SIM card due to

too many failed

This occurs after three failed

attempts to enter the PIN. The

SIM card is locked. Enter the

PUK to unlock the SIM card.

Summary of Contents for Thuraya IP+

Page 1: ...Light Speed Everywhere User Guide ...

Page 2: ...blication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AIReach Broadband Unbound and Connect to the future are trademarks of Hughes Network Systems LLC All other trademarks are the property of their respective owners Copyright 2017 Hughes Network Systems LLC...

Page 3: ...pes of warnings used in this document to alert you to possible safety hazards WARNING Potential Radio Frequency RF hazard When you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING When you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Elect...

Page 4: ...nect Thuraya IP from the computer and store the unit indoors if lightning is anticipated in the area of operation General Handle your Thuraya IP with care The enclosure is weather resistant per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your Thuraya IP to extreme hot or cold temperatures The operating temperature range of Thuraya IP is 25º C to...

Page 5: ...or injury AC Mains power adapter Hughes P N 3500411 is for indoor use only It has an indoor operating temperature range of 25º C to 55º C and provides an output voltage of 19 VDC The storage capability of the battery decreases when operated below 0º C If the battery is charged at too high a temperature this will be indicated on the LCD display See Page 50 for Battery Safety Charging and Disposal i...

Page 6: ...ker Maintain a distance of 1 meter away from the front of Thuraya IP s antenna Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Thuraya IP immediately Hearing aids Most new models of hearing aids are immune to radio frequency interference from satellite modems that are more than 2 ...

Page 7: ...lled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by...

Page 8: ......

Page 9: ...and out over the satellite link While Thuraya IP operates very similarly to other data modems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your Thuraya IP This section guides you through the process of setting up and configuring your Thuraya IP for the first time The steps pres...

Page 10: ...N Setting up the Modem There are five basic steps to getting your modem up and running Step 1 SIM insertion Step 2 Power connection and battery charging Step 3 Obtain initial GPS fix using the Thuraya IP Step 4 Data connections Step 5 Pointing to the satellite STEP 1 SIM INSERTION 1 Unpack the modem and accessories Your service provider will have provided you with a SIM card 2 Insert SIM provided ...

Page 11: ... minutes The small GPS satellite icons on the display shaded area in the picture below show how many GPS satellites are in view at any given time You need all three satellite icons to be on solidly to obtain a GPS fix If any are missing or flashing then the GPS signal is being blocked When the GPS icon stops flashing then Thuraya IP has successfully updated its GPS position STEP 4 DATA CONNECTIONS...

Page 12: ...Thuraya IP satellites in the satellite location section The recommended satellite for your location will be highlighted in green With the Thuraya IP terminal upside down use the integrated compass to determine the direction of the recommended satellite You must be able to obtain a clear view of the satellite in the sky for the Thuraya IP to connect to the network If the recommended satellite is ob...

Page 13: ...huraya IP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confirming that the Network Status line shows Connected Congratulations Your Thuraya IP is successfully connected You should now be able to send and receive data from your laptop to the Internet Note If you are unable to successfully connect ...

Page 14: ...ated to a more convenient working area such as inside a building by a window facing toward the satellite Once you have established a session on Thuraya IP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move Thuraya IP to refresh the GP...

Page 15: ...ONTROL BUTTONS The following table gives you a summary of the four Thuraya IP buttons Button Action Result Power button Short press Backlight on cancel any menu operation return to status menu Long Press Turn unit on or off Connect button Short press Toggle audio pointing state sound on off Long press Toggle connection state connect disconnect Exit pointing mode Menu button Short press Scroll to n...

Page 16: ...n to the network preventing data transfer Acquiring The terminal is attempting to connect to the network TX rate RX rate Transmit and receive streaming rates in kilobits per second Standard Best efforts Quality of Service QoS in both directions NAVIGATION OF THE IMMI You navigate among the options available in the iMMI by utilizing the Menu and Modify buttons With the unit in its normal state disp...

Page 17: ...6 kbps Selects 256 kbps TX streaming QoS RX 384 kbps Selects 384 kbps RX streaming QoS RX 16 kbps Selects 16 kbps RX streaming QoS RX 32 kbps Selects 32 kbps RX streaming QoS RX 64 kbps Selects 64 kbps RX streaming QoS RX 128 kbps Selects 128 kbps RX streaming QoS RX 256 kbps Selects 256 kbps RX streaming QoS Press the Modify button to scroll down the standard and TX QoS values until you see the s...

Page 18: ...ignal strength from the Thuraya satellite and permit pointing or repointing to occur at any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between 0 and 99 The graphical RSSI indication is a 50 element bar graph of the RSSI The RSSI display updates rapidly for at least 5 minutes after a satel...

Page 19: ...GPS information is within the GPS validity period Satellite Icons The satellite icons located next to the GPS icon indicate the status of the GPS receiver in the Thuraya IP and the number of visible satellites The icons are off when the GPS receiver is off The icons are active when the GPS receiver is on either flashing or steady state The number of icons in steady state indicates the number of GP...

Page 20: ...mputer via Ethernet or WLAN run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in the future When active the browser interface will allow you to access the wMMI Each of the main Web pages contains important status information in the upper left hand corner The b...

Page 21: ...STATI The S Data rece sinc coun butto Thuraya IP Satellite Modem User Guide 15 3500799 0001 rev C SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya ...

Page 22: ...ill ya IP Satellite Modem User Guide 15 001 rev C Public network IP address Private local IP address Ethernet subnet and wMMI address WLAN local IP address WLAN subnet Access Point Name APN for the satellite connection Modem International Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses TICS SCREEN atistics Screen...

Page 23: ...mes no liability if differences are found between data usage figures and your actual bill huraya IP Satellite Modem User Guide 15 500799 0001 rev C Software version currently executing Public network IP address Private local IP address Ethernet subnet and wMMI address WLAN local IP address WLAN subnet Access Point Name APN for the satellite connection Modem International Mobile Equipment Identity ...

Page 24: ...ifetime data usage o reset the data counters of a session simply select the Reset either transmit or receive and click the Apply button ote The data usage figures provided on the screen are stimates only This feature is not tied into the actual billing stem Hughes assumes no liability if differences are found etween data usage figures and your actual bill Th 35 S Th D re s c b 15 usage packets w b...

Page 25: ...ar graph provides an indication of remaining battery capacity Green Normal indication of battery level Red Almost fully discharged Thuraya IP Satellite Modem User Guide 3500799 0001 rev C STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data u Data usage figures are obtained by counting the bytes in the IP p received by and sent from the Thuraya IP terminal You can vie...

Page 26: ...e figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on per session and cumulative lifetime data usage counts To reset the data counters of a session simply select the Reset button for either transmit or receive and click the Apply button Note The data usage figures provided on the screen are estimates only T...

Page 27: ...s is the default operating mode Relay mode is used for special situations where a single local device needs to be assigned the same address as the global IP address assigned to the user terminal The connected device is assigned a LAN address initially but with a very short DHCP lease time When the global IP address is assigned to the Thuraya IP it is flowed through to the connected device via a DH...

Page 28: ...s to be connected to specific local device s This feature allows incoming IP Software version currently executing Public network IP address Private local IP address Ethernet subnet and wMMI address WLAN local IP address WLAN subnet Access Point Name APN for the satellite connection Modem International Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLA...

Page 29: ...o ensure that traffic is routed correctly To avoid IP address conflicts with DHCP static IP addresses are best assigned outside of the DHCP range but within the subnet For a terminal in its default state the DHCP address pool extends from 192 168 128 101 to 192 168 128 150 The first such value for a static IP address is 192 168 128 151 Port Forwarding configuration fields Port Forwarding control G...

Page 30: ...atellite connection Modem International Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses CS SCREEN stics Screen provides you with an estimate of your data usage age figures are obtained by counting the bytes in the IP packets d by and sent from the Thuraya IP terminal You can view both ower on per session and cumu...

Page 31: ...on Modem International Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on...

Page 32: ...ternational Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STICS SCREEN tatistics Screen provides you with an estimate of your data usage usage figures are obtained by counting the bytes in the IP packets ved by and sent from the Thuraya IP terminal You can view both e power on per session and cumulative lifetime data usage ts To reset the data counters of a s...

Page 33: ... SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on per session and cumulative lifetime data usage count...

Page 34: ...ional Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on per session and ...

Page 35: ...indicates how long a streaming session has been active Streaming Activity Monitor When enabled the Thuraya IP monitors user traffic during streaming sessions If the timeout period expires with no user traffic the streaming session is cancelled and a standard on demand session is requested The minimum Timeout value is 5 minutes This setting has no effect during non streaming sessions M2M configurat...

Page 36: ...uraya IP s orientation to the satellite Signal strength Thuraya IP Satellite Modem User Guide 15 3500799 0001 rev C SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent...

Page 37: ...nternational Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI Ethernet and WLAN Media Access Control MAC addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP terminal You can view both since power on per sessi...

Page 38: ...he remote access password simply enter a new one to overwrite the old one Note Remote Access uses satellite data that will be billed to the account on the user terminal Also Remote Access data shares the channel with any other traffic being sent and received by the Thuraya IP ...

Page 39: ... are prompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive 6 Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the Thuraya IP is now connected to the PC via Ethernet and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal 7 The upg...

Page 40: ...y is latched The battery contacts are dirty or damaged Check the battery connector contacts Clean them if necessary If you find any damage replace battery The modem was reset while under battery power When the modem is reset while under battery power no AC mains connected you must turn it back on manually This is a normal operation for the modem SIM card error SIM card or SIM card contacts may be ...

Page 41: ...N connections Make sure the modem is the only active LAN connection Windows limits the number of network bindings to six If you have more than six you must remove one in order for the PC to communicate with the modem The compass does not appear to work correctly The compass is not level or is near metal Hold the Thuraya IP upside down and level away from metallic objects The security code appears ...

Page 42: ...cking the satellite signal Make sure that the Modem has a clear view of the sky in the direction of the satellite Be aware that metalized window glass may reduce or entirely block the signal Check that the antenna is pointed using the correct compass direction and antenna angle from the wMMI Pointing screen Thuraya IP cannot access the Internet after successful pointing You did not exit antenna po...

Page 43: ...possible to avoid interference The battery will not charge The battery is defective Replace the battery After several years of average use a gradual decline may be expected The battery contacts are dirty or damaged Check the battery connector contacts Clean them if necessary If the battery is damaged replace it Satellite modem stops sending data even with good network connection and sufficiently c...

Page 44: ...f problem continues replace SIM card with a known good SIM card If problem persists return the unit to your service provider for service 2 SIM card read write error Power down and try again Failure to read from or write to the SIM card Power down Thuraya IP and try again SIM card may be damaged Visually inspect the SIM card and return it to your service provider if damaged SIM card contacts may be...

Page 45: ...roblem persists return the unit to your service provider for service 6 A required data field is missing from the SIM card Please contact your service provider Absence of a required data field on the SIM card SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from your service provider 7 You are not allowed to connect to the netwo...

Page 46: ...ure Please contact your service provider Network connection failure due to use of invalid parameters Contact your service provider 12 Network connection failure LLC or SNDCP failure Power down and try again Network connection failure caused by LLC or SNDCP failure Power down Thuraya IP and try again If the problem continues contact your service provider 13 Network connection failure unknown PDP ty...

Page 47: ...18 Network connection failure regular PDP deactivation by network Power down and retry The connection was deactivated by the network Power down Thuraya IP and try again If the problem continues contact your service provider 19 Network connection failure SM network failure Power down and try again Connection failure due to the network Session Manager SM Power down Thuraya IP and try again If the pr...

Page 48: ...work connection failure GPRS stack could not detach from MUX interface Power down and try again Internal software error Power down Thuraya IP and try again If the problem continues contact your service provider 26 SIM card error IMSI field is longer than 8 bytes and is invalid Please contact your service provider SIM card may have been programmed incorrectly SIM card was incorrectly programmed The...

Page 49: ...our PC for applications that may open large numbers of connections and disable these applications If the problem continues contact your service provider 42 Excessive TCP requests from user devices have depleted NAT resources Condition will eventually clear itself To clear immediately restart terminal Excessive TCP connections by the PC have consumed all available connection resources in the termin...

Page 50: ...ure Roaming is not allowed Reacquiring connection You are using a SIM card from a carrier that does not have a roaming agreement with your service provider If the problem continues with an authorized SIM card contact your service provider 106 Network connection failure Thuraya terminal implicitly detached by the network Reacquiring connection Connection was implicitly detached by the network If th...

Page 51: ...huraya coverage Network service not available because the GPS position is not valid Verify that the modem has an open view of the sky and can get a fresh GPS fix If the problem continues contact your service provider 113 Network service is not available invalid position for the selected service provider Reacquiring connection Network connection failure because the GPS position is not supported by ...

Page 52: ...y out of order If the problem continues contact your service provider Network may be down 119 Network connection failure PDP deactivated by network Reacquiring connection Network connection failure If the problem continues contact your service provider Network may be down 120 No network connection user initiated PDP deactivation The modem was powered down while connected to the network You will ge...

Page 53: ...vice provider 125 Network connection failure unknown session Manager error Reacquiring connection Network connection failure due to unknown session manager error If the problem continues contact your service provider 126 Network access temporarily unavailable please wait the Thuraya terminal should automatically reacquire a connection within 1 2 minutes Network connection failure because network a...

Page 54: ...m has an open view of the sky and can get a fresh GPS fix If the problem continues contact your service provider 130 Network access unavailable GPS location needs updating The Thuraya terminal will acquire a new GPS location and connection Do not power off GPS fix is too old The Thuraya IP terminal will acquire a new GPS location and connection Do not power off the terminal 131 Battery temperature...

Page 55: ...resses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On Thuraya IP wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your service provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry GGSN Gateway GPRS Support Node ...

Page 56: ...oke the modem wMMI after turning on the modem PIN authorization is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your service provider If SIM PIN entry is enabled on Thuraya IP wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorise...

Page 57: ...osmetic damage only Ingress Protection IP55 Standard Compliance and Certifications CE EMC 301 444 301 489 IEC 60950 External Power Main power supply adapter 100 240 V AC at 50 60Hz Output Voltage 19 volt DC 3 4 amps Battery Battery Life Up to 30 hours stand by time More than 1 hour of continuous transmission at the highest rate Battery Type Lithium Ion Interfaces Connectors Ethernet RJ 45 User Int...

Page 58: ...ight g Do not subject the batteries to mechanical shock h In the event of a cell leaking do not allow the liquid to come into contact with the skin or eyes If contact has been made wash the affected area with copious amounts of water and seek medical advice i Store the batteries in a dry place at a temperature between 0o C and 40o C j Secondary rechargeable batteries give their best performance wh...

Page 59: ...Thuraya IP Satellite Modem User Guide 51 3500799 0001 rev C EU DECLARATION OF COMPLIANCE ...

Page 60: ...MI 7 8 11 12 Java 34 LCD iii 7 8 10 27 35 login 23 MAC 15 25 26 Menu button 7 8 9 10 Modify button 7 8 9 10 Multimedia 13 16 pacemakers iv password 23 24 44 PIN 4 8 22 23 33 36 48 pointing 5 6 7 8 10 14 17 26 28 34 Power button 3 7 9 10 Private Satellite Modem IP Address 15 proxy server 2 33 35 Public Network IP Address 15 19 48 QoS 8 9 10 16 45 48 Quality of Service 48 region 24 Restore Factory D...

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