Pub. 42004-438M
300 Series Emergency Telephone Manual
Page 7 of 50
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-438M.docx
04/19
Disconnecting a Call
There are several methods that a RED ALERT
®
emergency telephone can both manually and
automatically disconnect calls. The disconnect methods include the following:
•
Remote disconnect of an emergency call
—Called party transmits either a
##
or
*99
DTMF control
command.
•
Manual disconnect of an emergency call
—Press the
HELP
push button approximately 15 seconds
after the initial activation.
N
OTE
:
Pressing the
HELP
push button a second time within 10 seconds of initially activating the
call will have no effect on the telephone’s operation. This prevents an anxious or hurried
user from disconnecting the call prematurely (this feature can be disabled).
•
Manual disconnect of a non-emergency call
—Press the
CALL
or
ASSISTANCE
button a second
time.
•
Automatic disconnect:
•
all calls; loop current-drop disconnect
•
all calls; maximum call duration timeout (configurable from 1 minute to 4.5 hours)
•
all voice calls; call progress tones (i.e., busy signal/fast busy, or reorder tone) and, when enabled,
dial tone
Refer to the Disconnect Options section of this manual for factory defaults and available options.
Location Identification
The location identification feature allows the called party to quickly and easily locate the source of the
emergency call. The called party (typically the security operator) dials two zeros
00
when the calling
individual has pressed the
HELP
push button to obtain the telephone location. The RED ALERT
®
telephone detects the two zero-digit signals and transmits a three-digit DTMF location identification code.
This location code is displayed on a customer-provided DTMF decoder/display (see the ADA (Americans
with Disabilities Act) Programming section).
Voice Annunciation Activation
RED ALERT
®
emergency telephones equipped with the voice annunciation option board can play back a
pre-recorded message at the emergency telephone when the appropriate DTMF code is transmitted by the
called party. To activate the voice annunciation message:
1.
Press
00
on the called telephone’s keypad upon answering or any time during the two-way
conversation to activate the voice annunciation message.
The voice annunciation message is transmitted over the telephone line to be heard by the called party
and is broadcasted from the RED ALERT
®
telephone’s speaker. Two-way communications can
continue after completion of the recorded message.
2.
Press
00
again to replay the voice annunciation message.
Installation
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
