WA603DE & WA653DE
Fat AP Configuration Guide
5 Troubleshooting
Issue 02 (2012-04-19)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd
32
5
Troubleshooting
Fault
Solution
A STA cannot access
the network.
z
Ensure that the AP and the STA are configured with the same
SSID.
z
Ensure that the authentication or encryption function is enabled
and the STA is configured with the corresponding authentication
mode and the encryption key.
z
If the 802.1x authentication is used, ensure that the 802.1x client
software is installed and correctly configured on the STA.
z
If the STA roams between APs, ensure that the involved APs and
wireless devices are in the same ESS and share the same SSID
and authentication mode.
A PC cannot manage
an AP in Telnet or
Web mode.
z
Ensure that the IP address, subnet mask, and default gateway of
the AP are valid.
z
If the VLAN is enabled on the AP, packets sent from the PC
must have the same VLAN ID as the AP. When an AP is
managed by a STA, the AP management and control function
must be enabled.
z
Ensure that the AP is connected to a valid wireless network.
z
If the PC is connected to the AP through an Ethernet, ensure that
the connection between the AP and the PC is correct. If the PC is
connected to the AP in wireless mode, ensure that the wireless
connection valid.
z
Check whether the number of Telnet connections exceeds the
maximum. If yes, try again later.
A user forgets the
password.
Contact the device distributor for help.
Logging in to an AP
fails.
z
Check whether the AP is powered on.
z
Ensure that the IP address of the STA is different from that of the
AP but share the same network segment with the AP.
z
If the problem persists after the AP is restarted, contact Huawei
technical support engineers.
