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HUAWEI VP9050 Executive Video Terminal

User Guide

13 Maintenance and Troubleshooting

Issue 03 (2011-12-10)

Huawei Proprietary and Confidential



The computer is connected to the terminal using a crossover network cable or a switch.



Replace the current software during the upgrade if the versions of the current and

destination software are the same.



Turn the switch on the rear panel of the terminal to

Load

, and then restart the terminal.

The IP address of the terminal is changed to

172.16.21.114

. Ensure that the IP addresses of

the computer and the terminal are in the same network segment.

To upgrade the software using the minimum system, do the following:

Step 1

Change the IP address of the computer to a static IP address, such as

172.16.21.114

, and then

set the subnet mask to

255.255.252.0

Step 2

Turn the switch on the rear panel of the terminal to

Load

Step 3

Restart the computer and the terminal.

Step 4

Extract the compressed file of the upgrade software on the computer.

Step 5

Run

UpgradeTool.exe

to display the upgrade window.

Step 6

Select all the items, click

Browser

, and then find the file in .dat format.

Step 7

Enter the IP address of the terminal, that is,

172.16.21.114

. Then click

Upgrade

Step 8

After the upgrade, turn the switch on the rear panel of the terminal to

Norm

Step 9

Restart the terminal.

----End

13.3 Diagnostics

On the terminal, you can perform sound and color bar tests, network tests, and loopback tests.
Figure 13-4 shows the diagnostic model of the terminal.

Summary of Contents for VP9050

Page 1: ...7210011 HUAWEI VP9050 Executive Video Terminal V200R001 User Guide Issue 03 Date 2011 12 10 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...entioned are the property of their respective owners Notice Some features of the product and its accessories described herein rely on the software installed capacities and settings of local network and may not be activated or may be limited by local network operators or network service providers Thus the descriptions herein may not exactly match the product or its accessories you purchase Huawei T...

Page 3: ...s intended for Administrators Administrators have access to all functions on both the Web interface and user interface Access to the Settings Utilities or Diagnostics screen is reserved for administrators and requires the administrator password For details about how to set the administrator password see section 10 1 Setting the Administrator Password Ordinary users Ordinary users have access to so...

Page 4: ...log in to the terminal from the Web interface 13 Maintenance and Troubleshooting Describes common encountered faults during the use of the terminal as well as methods for locating and rectifying these faults A Precautions Provides important safety information to ensure safe operation B Technical Specifications Lists main specifications of the ViewPoint 8053 C Videoconferencing Room Layout Provides...

Page 5: ...ders and users are in boldface For example log in as user root Italic Book titles are in italics Courier New Examples of information displayed on the screen are in Courier New Command Conventions The following table describes command conventions that may be found in this document Convention Description Boldface The keywords of a command line are in boldface Italic Command arguments are in italics ...

Page 6: ...d operations that may be found in this document Format Description Key Press the key For example press Enter and press Tab Key 1 Key 2 Press the keys concurrently For example pressing Ctrl Alt A means the three keys should be pressed concurrently Key 1 Key 2 Press the keys in turn For example pressing Alt A means the two keys should be pressed in turn Mouse Operations The following describes mouse...

Page 7: ... 2 1 3 1 Positions of the Components 2 1 3 2 Indicators 7 1 4 System Connection 7 1 4 1 Connecting the Terminal 7 1 4 2 Connecting the External Devices 9 1 5 Uncovering the Lens 10 1 6 Starting Shutting Down the System 10 1 6 1 Starting the System 10 1 6 2 Shutting Down the System 10 2 Touch Panel 11 3 Network Settings 13 3 1 Using the Settings Wizard 13 3 2 Setting Basic Parameters 13 3 3 Configu...

Page 8: ...mera 33 4 4 Saving and Using Camera Presets 33 4 4 1 Saving a Camera Preset 34 4 4 2 Moving a Camera to a Preset 34 4 4 3 Deleting All Camera Presets 34 4 5 Setting the Video Resolution and Refresh Rate 35 5 Audio Settings 36 5 1 Connecting an Audio Device 36 5 2 Setting Audio Parameters 36 6 Conference Initiation 39 6 1 Initiating a Conference Using Different Methods 39 6 1 1 Initiating a Confere...

Page 9: ...ng the Microphone 55 7 3 9 Muting and Unmuting the Speaker 55 7 3 10 Requesting for Chair Control Rights 55 7 3 11 Requesting for the Floor 55 7 3 12 Setting the Continuous Presence 56 7 3 13 Enabling and Disabling Voice Activation 56 7 3 14 Releasing Chair Control Rights 56 7 3 15 Enabling Discussion 56 7 3 16 Adding Sites 57 7 3 17 Extending a Conference 57 7 3 18 Ending a Conference 57 8 Video ...

Page 10: ... Web Browser 75 12 3 Logging In to the Terminal from the Web Interface 76 12 4 Functions Provided on the Web Interface 77 12 4 1 Exporting the Address Book 78 12 4 2 Modifying Records of an Address Book 78 12 4 3 Importing an Address Book 78 12 4 4 Customizing Shortcut Icons 78 12 4 5 Navigation 79 12 4 6 Site List 79 12 4 7 Conference Control Page 79 13 Maintenance and Troubleshooting 81 13 1 Rou...

Page 11: ...HUAWEI VP9050 Executive Video Terminal User Guide Contents Issue 03 2011 12 10 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd x D Glossary 109 E Acronyms and Abbreviations 112 ...

Page 12: ...ch panel Embedded camera Double built in microphones Double built in speakers Microphone and headset jacks H 239 Dual Stream Conference The terminal complies with the H 239 standard It can transmit two video channels to the remote site at the same time The presentation can be the video or desktop contents The presentation can be displayed on the screen or the monitor together with the video or can...

Page 13: ... used for processing the video and audio data camera display and interfaces Remote control It is used to control the terminal Power module Power cable It is used to connect to the power socket DVI SXGA cable It is used to connect a video input device and a video output device Network cable It is used to connect to a local area network LAN 1 2 2 Optional Components You can purchase the following op...

Page 14: ...e right side Screen LCD touch panel Power key of the screen Power off the display of the terminal After you power off the display the status of the conference system does not get affected Screen menu key Press this key to display the screen menu where you can adjust the brightness and other characteristics of the image displayed on the screen Auto Press this key to automatically adjust display par...

Page 15: ... mute or unmute the local microphones Mode switching key Press this key to switch the screen to conference mode or PC mode Terminal power key When the terminal is powered on press this key to power it off or restart it When the terminal is powered off this key is unavailable Screen status indicator Shows the screen s power supply status Terminal status indicator Shows the terminal s power supply a...

Page 16: ...output interface of the terminal It can be used to connect to a monitor such as a TV or a projector DVI VGA IN interface This interface is the video input interface of the terminal It can be used to connect to devices such as a PC and an external camera USB port This port is used to connect to a 3G data card Serial port This interface is used by the technicians to debug the terminal Common users a...

Page 17: ...o connect the terminal to the power supply The USB port of the product is reserved currently Right View Figure 1 3 shows the right view of the terminal Figure 1 3 Right view of the terminal Headset jack This jack is used to connect to the headset Then you can hear the sound through the headset Microphone jack This jack is used to connect to the microphone Then sounds can be inputted through the ex...

Page 18: ...inates in one of three colors Figure 1 3 shows the location of the indicator Table 1 2 describes the indicator status Table 1 2 Description of the indicator status Status Description Slow blinking green The terminal is starting up or the software is upgrading Steady green The terminal is operating properly Very slow blinking green The terminal is in sleep mode or in a conference Fast blinking gree...

Page 19: ...face to the monitor that can be a TV or a projector If the video is to be output to the terminal only skip this step PC video input Connect the DVI VGA IN interface to the DVI VGA output interface on the PC LAN connection Connect the LAN1 interface to the network interface on the network device by using the provided network cable Power supply connection Connect the power interface to the power soc...

Page 20: ...ou can prepare the headset external microphone and audio cables according to your needs Connect the cables according to Figure 1 5 Headset Microphone jack If you do not want others to hear the input and output sound of the terminal connect the headset jack to a headset and connect the microphone jack to a microphone AUDIO IN jack If you want to use the terminal as a display and output PC sound con...

Page 21: ...able are connected to the corresponding devices properly 1 6 1 Starting the System Press the switch on the rear panel of the terminal After the terminal is powered on it displays the startup logo and plays the startup music 1 6 2 Shutting Down the System Three modes are available to shut down the terminal When the terminal is powered on you can press the power switch on the rear panel to power off...

Page 22: ...s after the startup Figure 2 1 Home screen 1 Video window 2 3 Operation items 4 Local IP address 5 Shortcut menu 6 Status icon 7 Display Hide the shortcut menu Control the touch panel with the following actions Tap Touch once to select an item or perform functions on a highlighted item Slide Touch and drag your finger leftward and rightward to toggle between the zones displayed in the center on th...

Page 23: ...e control has buttons corresponding to the menu items The touch panel must be calibrated before use To calibrate the touch panel Step 1 From the home screen choose Utilities Touch Panel Calibration Step 2 Follow the onscreen instructions to calibrate the screen Step 3 Save the settings End The user interface for performing functions using the touch panel is similar to that using the remote control...

Page 24: ...g SIP Parameters and section 4 2 4 Setting Camera Output Parameters End 3 2 Setting Basic Parameters Before using the HUAWEI VP9050 certain basic parameters such as the site name system time and answering mode of the local site To set the terminal s basic parameters do the following Step 1 Choose Settings General Step 2 Select General and then set the parameters listed in Table 3 1 Table 3 1 Basic...

Page 25: ...answer or reject the call using the remote control By default this function is disabled Open to all users This specifies whether to open the Do not disturb function to all users If the Do not disturb function is available to all users they can select Utilities from the home screen to display the Utilities screen and then select Do Not Disturb Off or Do not Disturb On to enable or disable the funct...

Page 26: ... assigned by the network administrator If this mode is selected you must enter the local IP address subnet mask and gateway IP address Dynamic IP The terminal automatically obtains the IP address from the network If this mode is selected you do not need to set other parameters PPPoE The terminal accesses the broadband network in dial up mode such as the Asymmetric Digital Subscriber Line ADSL If t...

Page 27: ...herwise the terminal may fail to access the network properly Step 2 Select Save to save the settings End 3 3 3 Setting H 323 Parameters The H 323 parameters must be set when the GK is used in the conference system The GK is the network isolator of the videoconferencing system and is used to manage the network bandwidth terminal authentication and address translation It enables calls to be made to ...

Page 28: ...GK Use VoIP gateway VoIP gateway address If Use VoIP gateway is selected VoIP gateway address must be set Then you can place calls to terminals connected to the VoIP gateway Step 2 Save the settings End 3 3 4 Setting SIP Parameters When the Session Initiation Protocol SIP is used for video communications the SIP parameters of the terminal such as whether to register with the SIP server must be set...

Page 29: ...hen the local terminal is registered with the SIP server another terminal can call the local terminal using this site number The site number can contain only digits User name Password The user name is used by the SIP server to identify the local terminal after the terminal is registered with the SIP server The user name and the password can contain only digits and letters Step 2 Save the settings ...

Page 30: ...e keyboard and its length ranges from 0 to 32 characters The SNMP version and the corresponding protocol parameters on the network management side need to be consistent with those on the terminal side Trap server address 1 Trap server address 2 Trap server address 3 This specifies the IP address that receives trap packets and is the IP address of the computer where the service client of the videoc...

Page 31: ...ta packets can be transmitted on the network Highest reliability The data packets can be transmitted to the remote site completely and correctly Minimum cost The data packets of equal traffics are transmitted at the minimum cost DSCP This specifies the service level of data packets sent by the terminal during transmission The value ranges from 0 to 63 The higher the value the higher the service le...

Page 32: ...ll signaling during communication between local and remote sites The default value is 1720 RAS source port This specifies the communication port used by the local site for receiving and sending Registration Admission and Status RAS signaling during communication between local and remote sites The default value is 1719 RAS destination port This specifies the communication port used by a remote site...

Page 33: ...uring the 3G Network Before setting the 3G parameters ensure that the terminal license supports 3G networks For details about how to check whether the terminal license supports 3G networks see section 13 1 4 Viewing the System Information 3 4 1 Inserting a 3G Data Card To use the terminal for video communications over a 3G network a 3G data card must be inserted into the terminal s USB port The 3G...

Page 34: ... Point Protocol PPP connection is established successfully After being registered with the GK using the assigned IP address the terminal can call remote sites using the relevant numbers names or IP addresses over the 3G network If IP address type is set to Static you can enter the IP address manually Authenticatio n mode When the terminal is connected to a 3G network in PPP dial up mode the authen...

Page 35: ...r a PPP dial up connection is established the terminal can obtain the IP address allocated by the server and can make calls over the 3G network Before connecting to the 3G network ensure that The terminal is connected with a 3G data card successfully The 3G network is enabled To set the terminal s 3G dial up parameters do the following Step 1 Choose Settings Network 3G 3G Dialing and then set the ...

Page 36: ...ct to the 3G network For details contact your operator Step 2 Save the settings End After setting 3G dial up parameters do the following to establish a 3G dial up connection From the home screen choose Utilities 3G Dialing Connect The server allocates an IP address to the terminal after the dial up connection is established To query the terminal s IP address choose Settings Network 3G The IP addre...

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Page 38: ...mera Step 3 Set the video output parameters listed in Table 4 1 Table 4 1 Video output parameters Parameter Description Stretch mode The terminal adjusts the input video based on the encoding format of the video Stretch Stretch the video to full screen mode without locking the aspect ratio of the video No stretch Stretch the video to full screen mode after locking the aspect ratio of the video Bla...

Page 39: ...out and then Press on the remote control consecutively until the layout is switched to picture in picture mode Step 4 Save the settings End 4 2 Configuring the External Camera In addition to the built in camera the terminal can also be connected to an external camera You can control a camera connected to the terminal and configure camera presets 4 2 1 Getting to Know the Video Input Interface The ...

Page 40: ...long with the terminal Other cables may not be able to ensure the desired quality It is recommended that you contact the device supplier to purchase the relevant cables Table 4 4 Interfaces and cables Interface Format Required by a Display Cable to Be Used DVI I interface DVI format DVI extension cable DVI I interface SXGA VGA format DVI SXGA cable DVI I interface YPrPb format DVI YPrPb component ...

Page 41: ... Select Fast for quick positioning Select Medium for medium pace positioning Input source This specifies the input source resolution Mirroring This specifies whether the terminal displays a reflection of an input video wherein the right and left sides of the original are reversed By default Normal is selected If the terminal is used in a Huawei telepresence system select Horizontal mirroring Norma...

Page 42: ...t how to install and operate a camera see the documents provided with the camera To set the output parameters of a camera connected to the terminal do the following Step 1 Choose Settings Video Video Output Step 2 Select DVI VGA OUT Step 3 Set the parameters listed in Table 4 7 Table 4 7 Camera output parameters Parameter Description Name This specifies the name of an output interface to simplify ...

Page 43: ...ntation and remote presentation Table 4 8 Common settings parameter Parameter Description GUI During a conference you can display the video on one display and the user interface on another display by setting GUI to the output interface that has been connected to the display dedicated for displaying the user interface In this case the user interface will not cover the conference video By default th...

Page 44: ...nctions ensure that the Video System Control Architecture VISCA cable is connected to the COM interface of the terminal properly and that the relevant configuration is correct To control a camera do the following Step 1 Press twice consecutively and then select Camera Control Step 2 From the camera control screen you can Press to switch between local and remote cameras The text on the upper left c...

Page 45: ...ow keys and then press to save the camera preset End 4 4 2 Moving a Camera to a Preset After you move a camera to a preset the camera automatically adjusts its zooming level and direction to the preset values To move a camera to a preset do the following Step 1 Press and then select Select Position Step 2 Scroll to a camera preset by pressing arrow keys and then press to move the camera to the cor...

Page 46: ... DVI VGA 800v600 1024 x 768 1280 x 1024 720p DVI YPrPb 720p 1080p 1080i DVI AUDIO V GA 720p DVI AUDIO Y PrPb 720p 1080p 1080i Generally a greater resolution value contributes to clearer video quality The video resolution selected needs to match the resolution of the display A higher refresh rate contributes to smoother video The refresh rate selected should match the refresh rate of the display Th...

Page 47: ...ected to an external speaker audio can be output from the terminal to the external speaker obtaining increased volume and better quality Table 5 1 Description of audio interfaces Audio Input Interface Type Features of the Audio That Can Be Received AUDIO IN Headset interface Mono audio channel Stereo line input AUDIO OUT MAIN Headset interface Mono audio channel Stereo line output 5 2 Setting Audi...

Page 48: ... AUDIO IN interface is connected are input the MIC or AUDIO IN interface can also be enabled so that the audios output by the device to which the MIC or AUDIO IN interface is connected are not input The parameters on this tab specify audio sources for the left and right audio channels in stereo mode By default the MIC 1 and AUDIO IN L interfaces are the input sources for the left audio channel the...

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Page 50: ...e the conference configuration Then you can initiate the conference To initiate a conference from the Favorite Conferences screen do the following Step 1 From the home screen select Favorite Conferences to display the Favorite Conferences screen Step 2 Select a conference and then perform the following operations as required Press or on the remote control twice consecutively to initiate the confer...

Page 51: ...his specifies whether the H 235 security protocol needs to be used to encrypt media streams Insecure conference All the information in the conference will not be encrypted Secure media conference Media streams will be encrypted Paying site This specifies who pays for the conference Local site The local site pays for the conference Another site Another site pays for the conference If this option is...

Page 52: ... delete the selected site End 6 1 4 Initiating a Conference from the Call Screen You can initiate a two party conference by defining the site to participate in the conference and setting the call rate and call type from the Call screen To initiate a conference from the Call screen do the following Step 1 From the home screen select Call to display the Call screen From the home screen you can acces...

Page 53: ...eral If the automatic answering function is enabled the terminal answers incoming calls automatically If the automatic answering function is disabled when there is an incoming call a message appears on the screen indicating that a remote terminal is calling Use the remote control to answer or reject the call The automatic answering function is disabled by default Step 2 Save the settings End 6 2 2...

Page 54: ...e the smoother and clearer the video It is recommended that you select Auto Enable H 239 After this check box is selected presentations can be shared during point to point calls Dynamic bandwidth If this function is enabled when the ratio of the packet loss caused by insufficient bandwidth in the network increases the terminal decreases the conference bandwidth automatically until the packet loss ...

Page 55: ...ty of the video is higher than that of the presentation as shown from the following aspects After a conference is initiated the remote sites view the video of the local site before the presentation During the layout switch in continuous presence mode the remote sites can always view the video of the local site Choosing Output Destinations During an H 239 dual stream conference if local video and p...

Page 56: ...the configuration Auto The terminal automatically sends the video along with the presentation This option is available when the H 239 mode is set to Live Manual Use the remote control to share a presentation 6 4 4 Viewing the Combined Picture of the Presentation and the Video During a conference a combined picture of the video and the presentation can be viewed by pressing on the remote control or...

Page 57: ...an obtain the access number from the message which is displayed when the terminal requests chair control rights successfully the chair site can also obtain the access number by choosing Diagnostics Status Conference Anonymous sites can obtain the access number and the authentication password from the chair site using other methods Joining the authentication conference by anonymous sites Anonymous ...

Page 58: ...n You can add edit and delete site entries The address book spares users from entering site information when initiating conferences saving time and preventing entry of incorrect addresses You can save sites in Dialed Received and Missed on the Conference History screen to the address book 6 6 1 Managing the Local Address Book Site information can be added to deleted from or edited in the local add...

Page 59: ... Type This specifies the line used by the terminal to access the videoconferencing network Rate This specifies the rate supported by the terminal over the corresponding access line used by the site It is recommended that you select the highest rate IP address This specifies the IP address of the site Step 3 Select Save End Creating a Group If certain sites join a conference regularly they can be d...

Page 60: ...network address book server have been correctly set To set parameters related to the network address book server do the following Step 1 From the home screen select Settings enter the administrator password if set and then select OK to display the Settings screen Step 2 Choose Settings Network Network Address Book and then set the parameters listed in Table 6 4 Table 6 4 Parameters of the network ...

Page 61: ...he terminal clears the local address book automatically when the local address book is updated Server address This specifies the IP address of the server where the network address book is stored File path This specifies the file path of the network address book on the server User name Password These specify the user name and password used by the terminal when the terminal accesses the network addr...

Page 62: ...ption bar do the following Step 1 Select on the option bar to display the Customize Option Bar screen If an administrator password has been set you must enter the password to display the Customize Option Bar screen Step 2 Select the conference control options to be added to the option bar You can move the position of an option by selecting Up or Down Step 3 Select OK End 7 2 Customizing the Confer...

Page 63: ...hat is given the floor In addition their microphones are muted Lock Presentation This function is used to restrict the presentation sharing right of a site or a conference The following two options are available Locking site presentation After the chair site locks the presentation of an ordinary site such as site A only site A has the right of sharing presentation Locking conference presentation A...

Page 64: ...uting the speaker Giving the floor Extend Conference This function is used to extend a conference Add Site This function is used to add sites to an ongoing conference The sites join the current conference after being added At the chair site you can select Add Site from the Conference Control screen and then select Address Book to add a site from the address book or select Others to create a new si...

Page 65: ... The chair site can use this function to view the sites that are currently requesting for the floor During a conference if a non chair selects Request Floor the site is added to the list of sites requesting for the floor The chair site can select a site from the list to give the floor to the site Then the site is broadcast and the microphones of all the other sites except for the chair site are mu...

Page 66: ...lect a site Then you can mute or unmute the speaker of the site based on the following relevant status icons Indicates that the speaker of the site is not muted You can press to mute the speaker Indicates that the speaker of the site is muted You can press to unmute the speaker 7 3 10 Requesting for Chair Control Rights More conference control rights are available on the chair site than those avai...

Page 67: ...s in the conference You can select the sensitivity based on experience after enabling the voice activation function The videoconferencing system sets a threshold based on the sensitivity selected If the volume of one or multiple sites exceeds the threshold the video of the site with the highest volume is broadcast If no site exceeds the threshold the conference status remains unchanged 7 3 14 Rele...

Page 68: ...eate a new site 7 3 17 Extending a Conference If a conference is estimated not to be complete by the scheduled time the chair site can extend the conference by selecting Extend Conference Before extending a conference the chair site needs to ensure that the videoconferencing resources and the account balance are sufficient To increase the chances of success the chair site should not extend the con...

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Page 70: ...Set the parameters listed in Table 8 1 Table 8 1 Parameters of video effects Parameter Description Brightness level Adjusts the video output level to brighten or darken the video displayed on a monitor Contrast Adjusts color levels to facilitate the distinction between two colors The higher the contrast the greater the degree of difference between the light and dark extremes of the displayed image...

Page 71: ...ght If the room is dim and the local video looks dark set this parameter to Dark Brightness If the video quality is still not satisfactory after you set Room light fine tune this parameter Contrast This specifies the ratio of the luminance of black to that of white If the ratio increases the number of perceptible degrees from black to white increases and video colorfulness improves Saturation This...

Page 72: ...mum video effects Brightness In this mode you can manually adjust the brightness White balance This specifies the white balance to enable the camera to accurately recognize the white color and deliver a more vivid video The default value is Auto Aperture Sharpen video edges and contours to preserve the impression of clarity and fine details Over sharpening will make video less realistic Contrast T...

Page 73: ...t loss rate is equal to or smaller than threshold A no packet loss icon is displayed If the packet loss rate is greater than threshold A and smaller than threshold B packet loss icon is displayed If the packet loss rate is greater than threshold B packet loss icon is displayed Other Icons Status icons can be seen on the relevant screen when both the following conditions are met The icon to be disp...

Page 74: ...is a sound adjustment method A higher network jitter contributes to a better audio connectivity In a conference the lip movements and voice of a speaker may not be synchronous To solve this problem users can adjust the network jitter value When the terminal uses a wired network for video communications it is recommended that you use the default value of this parameter Acoustic echo cancellation If...

Page 75: ...ereo sound effect Distance for perceiving virtual sounds This parameter sets the distance between conference participants and the terminal speaker 8 3 Adjusting the Volume To obtain the optimal conference audio effect you can adjust audio output in multiple modes If the terminal is in a conference you can press or on the remote control to increase or decrease the volume heard at the local site The...

Page 76: ... be seen if A presentation source is connected to the local site In this case the icon for the local presentation is displayed The local site receives the presentation shared by a remote site In this case the icon for the remote presentation is displayed The icon for the local or remote presentation disappears once the local presentation source is disconnected or the sharing of the remote presenta...

Page 77: ...d by a camera icon In certain cases however the device connected to the remote terminal is not a camera 8 6 Hiding the Local Video During a conference you can hide the local video if you do not want the video to be seen by remote sites After this function is enabled the local site is displayed as a blue screen at remote sites To hide the local video choose Utilities Hide Video Off and then if prom...

Page 78: ...ns Only H 323 terminals can send and receive captions No restriction is imposed on the terminals that send or receive non T 140 captions If a T 140 caption is shared both the sending and receiving parties in a conference must support T 140 captions Otherwise a terminal that does not support T 140 captions cannot receive the shared T 140 caption Non T 140 captions can be sent only from terminals in...

Page 79: ...vailable Effect A middle caption can contain multiple lines of text The height of each line is the maximum font height on this line The text can be aligned left centered aligned right and roll upward Scrolling speed Middle captions can roll This parameter specifies the rolling speed You can set the speed based on the preview effect Sharing mode This specifies the type of the caption to be shared T...

Page 80: ... The middle caption can contain multiple lines of text The height of each line is the maximum font height on this line In restricted areas the text can be aligned left middle or right The middle caption can roll upwards in display Bottom caption The caption can contain only one line of text In restricted areas the text can be aligned left middle or right The bottom caption can roll leftwards in di...

Page 81: ...re T 140 captions see section 9 1 Configuring Captions Instant messages are a type of T 140 captions During a conference a site can send instant messages to a desired site Instant messaging is not supported by SIP sites or audio only sites Step 1 Display the option bar during a conference by referring to the method described in section 7 1 Customizing the Option Bar Step 2 Select from the option b...

Page 82: ... by default The password must consist of only letters uppercase and lowercase and digits with a maximum of 32 characters Encrypt utilities After this function is enabled the administrator password must be entered to access the Utilities screen Encrypt diagnostics After this function is enabled the administrator password must be entered to access the Diagnostics screen Step 2 Save the settings End ...

Page 83: ...tion no media stream is forced to be encrypted Step 2 Save the settings End 10 4 Allowing Remote Login You can specify whether a user can log in to the terminal remotely from the web interface or over Telnet A user that logs in to the terminal remotely can manage the terminal from the Web or Telnet interface To allow the terminal to be logged in to remotely do the following Step 1 Select Settings ...

Page 84: ... and functions as a display when it is being started You can press the menu key on the terminal to switch to the PC mode after the terminal is started For details about the menu key see Figure 1 1 11 2 Adjusting the Display Effect When the terminal is used as a display you can press the menu key on the front panel to adjust parameters such as Image Setting Color Misc and Language for the display F...

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Page 86: ...ns of Internet Explorer and Firefox can be configured using the method for configuring Internet Explorer 6 and Firefox 3 0 10 It is not recommended that earlier versions of Firefox than 3 0 10 be used To configure a Web browser for accessing the terminal do the following Step 1 Launch Internet Explorer Step 2 Choose Tools Internet Options In the displayed dialog box click the Security tab Step 3 C...

Page 87: ... terminal from the web interface You can log in to the web interface of the terminal from a computer and use all the functions provided on the web interface To log in to the terminal from the web interface do the following Step 1 Launch Internet Explorer Step 2 In the address bar enter the IP address of the terminal for example 192 168 1 1 Step 3 Press Enter on the keyboard Then the page for loggi...

Page 88: ...ystem a common user however can perform only personal settings and cannot configure the system Figure 12 1 Home page of the web interface 1 Shortcut bar 2 Menu bar 3 Button for collapsing the menu 4 Drop down list box for switching between languages 5 Area for displaying the site name 6 Area for displaying logs 7 Desktop icons 8 Area for displaying messages 9 Status icons End 12 4 Functions Provid...

Page 89: ...the parameter notes in the file modify file A so that the file is applicable to terminal B Then save the modified file as file B 12 4 3 Importing an Address Book You can import the modified address book to a terminal after which the records in the address book are displayed on the address book page of the web interface To import an address book do the following Step 1 Log in to the terminal from t...

Page 90: ...nyin of the character 12 4 7 Conference Control Page The conference control page of the web interface is a user friendly page which enables users to use conference control functions select a site group and sort the sites From the conference control page conference control functions can be more conveniently used The description in this section is not applicable if the terminal accesses an IMS netwo...

Page 91: ...Book Site Template to display the page for defining grouping templates Create a grouping template After the sites contained in a grouping template join a conference the name of the grouping template is displayed in the drop down list box on the conference control page for the chair site or non chair sites A template saved successfully is displayed in the Template name drop down list box Monitoring...

Page 92: ... Environment Periodically To ensure that the terminal can be used properly it is essential for the administrator to check the working environment periodically Table 13 1 lists the items that need to be checked If one of the following items cannot meet the corresponding requirement it is recommended that you power off the terminal and then take measures to improve the environment Ensure that the te...

Page 93: ...he network administrator to check the network 13 1 3 Viewing the System Status To perform diagnostics against line connection first view the network connection status To view the network connection status do the following Step 1 Select Diagnostics from the home screen or press on the remote control Step 2 Select Status to view the following items Line status You can view the IP address gatekeeper ...

Page 94: ... logs is full a new log can still be recorded The latest log will replace the oldest one The logs are sorted by time Turn pages to view more entries To display the details of a log scroll to the log and then select Details A log records the following information Error name defined by the system Time when the error occurred Error level Error type defined by the system Detailed reasons Select Query ...

Page 95: ... the upgrade note the following Read the Release Notes to understand the contents to be upgraded and precautions required to be taken during the upgrade Check whether the current software version is earlier than the target version Back up the settings on the terminal such as the communication settings and the address book 13 2 2 Upgrading the Software Locally Using a Computer You can use a compute...

Page 96: ...ch as 192 168 1 1 Step 6 Click Upgrade End Upgrading Multiple Terminals at a Time You can upgrade multiple terminals at a time using the upgrade program installed on the computer To upgrade multiple terminals at a time do the following Step 1 Power on the computer and the terminal Step 2 Extract the compressed file of the upgrade software on the computer Step 3 Run UpgradeTool exe to display the w...

Page 97: ...2 Step 8 Click Upgrade To increase upgrade efficiency when the network bandwidth is insufficient press Ctrl ALT C in the window as shown in Figure 13 2 and then set the upgrade policy in the displayed window End Upgrading Certain Selected Software Modules You can upgrade certain selected software modules using the upgrade program installed on the computer To upgrade certain selected software modul...

Page 98: ...he selected module Step 7 Click Pack File to pack the software modules to be upgraded into a file in dat format and then save the file to the computer Step 8 Close the window as shown in Figure 13 3 Step 9 In the window as shown in Figure 13 1 click Browser and then find the dat file created and saved in Step 7 Step 10 Click Upgrade End 13 2 3 Upgrading the Software Using the Minimum System If upg...

Page 99: ... the minimum system do the following Step 1 Change the IP address of the computer to a static IP address such as 172 16 21 114 and then set the subnet mask to 255 255 252 0 Step 2 Turn the switch on the rear panel of the terminal to Load Step 3 Restart the computer and the terminal Step 4 Extract the compressed file of the upgrade software on the computer Step 5 Run UpgradeTool exe to display the ...

Page 100: ...0 remote camera Sound and Color Bar Tests Table 13 3 describes sound and color bar tests Table 13 3 Sound and color bar tests Test Item to Be Tested Objective Signal Stream Sound test 2 audio output 2 speaker Color bar test 4 video output 4 display To perform a sound test choose Diagnostics Sound Color Bar Test Sound Test The terminal plays an embedded tone to test the audio output quality To perf...

Page 101: ... Remote audio loopback Remote audio module Network transmission Microphone 1 5 6 7 8 6 5 2 speaker Remote video loopback Remote video module Network transmission Camera 3 5 6 9 10 6 5 4 display Network Test Table 13 5 Network test Test Item to Be Tested Objective Signal Stream Network test IP access Terminal LAN or public network Before a test ensure that the terminal is connected to an IP network...

Page 102: ... Troubleshooting methods for the problems arising on the web interface Problem Possible Cause Solution A message indicating that the terminal failed to connect to the Internet or failed to download images is displayed on the web interface The latest patches of the operating system or Internet Explorer are not installed Install the latest patches of the operating system and Internet Explorer The se...

Page 103: ...or the problems arising on the network Table 13 7 Troubleshooting methods for the problems arising on the network Problem Possible Cause Solution You cannot telnet to the terminal A message is displayed indicating that the number of connections to the terminal has reached the upper limit The number of connections to the terminal has reached five Disconnect some of the Telnet connections If the int...

Page 104: ...Power on or activate the camera The terminal is powered on but is not in a conference The local video is displayed properly The user interface however cannot be displayed No display is connected to the interface that is set as the output interface of the user interface or the relevant display is faulty Connect a display to the interface that is set as the output interface of the user interface and...

Page 105: ...al video module Send the terminal to the relevant distributor for maintenance When the scene captured by a remote camera is changed the remote video is not clear because the remote camera is not set to focus automatically In this case the remote camera is set to focus on a near or far scene Set the main camera of the remote site to focus automatically When the conference rate is lower than 256 kbi...

Page 106: ...utor for maintenance After the local site joins a conference and a remote site shares its computer desktop the VGA display at the local site cannot display the computer desktop of the remote site The resolution of the computer that is used for the VGA input at the remote site exceeds the maximum resolution supported by the local terminal Contact and ask the administrator of the remote site to chan...

Page 107: ... of the camera is connected insecurely Contact and request the administrator of the remote site to reset the camera parameters or connect the camera control cable properly Audio Table 13 9 describes the troubleshooting methods for audio related problems Table 13 9 Troubleshooting methods for audio related problems Problem Possible Cause Solution The local site joins a conference No audio however i...

Page 108: ...s connected to the audio interface that is set as the audio source In this case set the audio source again or connect a sound pickup device to the corresponding interface The relevant sound pickup device is powered off In this case power on the device The audio cable is not connected securely In this case connect the audio cable properly After the local site joins a conference only the sound from ...

Page 109: ...then re register with the gatekeeper The local or remote site is not connected to an IP network Check the IP network settings and the connection of the IP network cable Ensure that the settings are correct and the cable is connected properly The local site cannot place a call to a remote site The local or remote site is not connected to an IP network Check the IP network settings and the connectio...

Page 110: ...nsure that the settings are correct and the cable is connected properly The NAT settings are incorrect If the local site is in a private network and if the gatekeeper is in a public network check whether the local site can communicate with the gatekeeper properly If not the local NAT settings are incorrect Choose Settings Network IP Firewall and then set the NAT parameters properly The listen port...

Page 111: ... is being broadcast In this case all the sites except for the chair site and the broadcasting site must view the broadcasting site Contact and ask the chair site to stop broadcasting the site The chair site has performed the Give Floor operation In this case a non chair site cannot view other sites Contact and ask the chair site to perform the Discussion operation The chair site has performed the ...

Page 112: ...eal time communication platform where users can obtain technical documents submit technical questions service requests and troubleshooting questions and provide feedback about improving Huawei products To seek technical help over the Internet please visit http support huawei com Please provide the following information that will help Huawei engineers to answer your questions effectively Serial num...

Page 113: ... well ventilated place Do not expose the device to direct sunlight Install the device strictly according to the requirements of the manufacturer Do not place any object on the top of the device Reserve a minimum space of 10 cm at the four sides of the device for heat dissipation Do not place the device on or near inflammable materials such as foam Keep the device away from heat source or fire such...

Page 114: ...e line cannot be connected inversely Do not scratch or abrade the shell of the device The shed painting may lead to skin allergy or malfunction of the device If the shed painting material drops into the host a short circuit may occur Cleaning Requirements Before cleaning the device stop using it disconnect the power supply and unplug all the cables connected to the device such as the power cable t...

Page 115: ... fire alarm or an automatic gate Otherwise this will lead to malfunction of the electronic device The user who uses an electronic assistant medical treatment device needs to confirm with the service center regarding the effects of the radio wave on this device Do not take the wireless device to the operation theater Intensive Care Unit ICU or the Coronary Care Unit CCU When using the device ensure...

Page 116: ...t and health hazard due to the presence of hazardous substances Reduction of Hazardous Substances This device is compliant with the EU Registration Evaluation Authorisation and Restriction of Chemicals REACH Regulation Regulation No 1907 2006 EC of the European Parliament and of the Council and the EU Restriction of Hazardous Substances RoHS Directive Directive 2002 95 EC of the European Parliamen...

Page 117: ...1A G 711U G 722 G 728 HWA LD and AAC_LD Dual stream standard H 239 Network standards TCP IP FTP DHCP Telnet HTTP PPPoE RTP and RTCP Camera Camera Manual focus Shooting distance 0 05 6 m Display Dimensions H x W Wide screen LCD 255 15 mm x 408 24 mm Resolution 1280 x 1024 pixels Speaker Power 1 W x 2 Frequency range 180 Hz to 19 6 kHz Headset Impedance 32 ohms Power rating 10 mW Interface Diameter ...

Page 118: ...nnected to a monitor Audio Input interface Diameter 3 5 mm Output interface Diameter 3 5 mm Audio processing G 711 G 722 G 728 and AAC LD Power supply and power Power supply 100 240 V AC and 50 60 Hz Power 100 W Physical specifications Dimensions W x L x H 590 mm x 165 mm x 435 mm Weight unpacked 8 8 kg Environment requirements Ambient temperature 0 C to 35 C Relative humidity 5 to 95 The dimensio...

Page 119: ... the display screen for a long time Doing so may lead to blurred vision or damage to your eyes Layout Precautions Ensure that there are no large or moving objects behind you Otherwise the video cannot be viewed clearly Do not use striped patterns as the background Do not hold a conference in a room in which sound echoes Do not install the terminal near a sound source Do not install the terminal in...

Page 120: ...put interface used to connect the terminal to an audio device C CIF CIF Common Intermediate Format also known as FCIF Full Common Intermediate Format is a format used to standardize the horizontal and vertical resolutions in pixels of YCbCr sequences in video signals commonly used in video teleconferencing systems It was first proposed in the H 261 standard continuous presence A feature in multi p...

Page 121: ... is an ITU T recommendation from the H 32x Multimedia Communications macrofamily of standards for multimedia communications over various networks The H 239 recommendation is titled Role management and additional media channels for H 3xx series terminals Practical importance of this recommendation is its setting forth a way to have multiple video channels for example one for conferencing another fo...

Page 122: ... identical technical content H 264 is used in such applications as Blu ray Disc videos from YouTube and the iTunes Store DVB broadcast direct broadcast satellite television service cable television services and real time videoconferencing picture in picture Concurrent presence of two videos in different sizes on a monitor with one video superimposing the other The smaller video is approximately 1 ...

Page 123: ...ei Technologies Co Ltd 112 E Acronyms and Abbreviations Numerics 3G Third Generation Mobile Telephony 4CIF 4 times Common Intermediate Format A AAC LD Advanced Audio Coding Low Delay C CIF Common Intermediate Format CDMA Code Division Multiple Access D DVI Digital Visual Interface G GK Gatekeeper I IMS IP multimedia subsystem P PC Personal Computer ...

Page 124: ...2011 12 10 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 113 PPPoE PPP Over Ethernet PTZ Pan Tilt Zoom Q QoS Quality of Service S SIP Session Initiation Protocol U USB Universal Serial Bus V VGA Video Graphics Array W WCDMA Wideband Code Division Multiple Access ...

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