U8950 Maintenance Guide V1.0
5 Software Upgrade
2012-10-22
Huawei Proprietary and Confidential
19
The upgrade automatically starts. After the upgrade, the phone automatically restarts.
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5.3.3 Performing a Forcible Upgrade
If the mobile phone fails to start, use either of the following methods to perform a forcible
upgrade:
Approach 1
Step 1
Install the battery to the phone
If the screen is splashing, remove the battery and wait for 5 seconds before installing the
battery again.
Step 2
Press and hold the volume up and volume down keys, and press the power key.
The phone will start the forcible upgrade. The specific download process is similar to the
project menu download.
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Approach 2
Without a battery, press and hold the volume up and volume down keys, and connect the
phone to a charger. The phone can also start the forcible upgrade.
NOTE
It is recommended that you upgrade the software using the charger. If the upgrade failure persists,
replace the microSD card and try again.
5.4 Troubleshooting Upgrade Failures
Table 5-2 lists the upgrade failures and corresponding solutions.