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Huawei P8 GRA-L09, Faqs

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P8 Smartphone FAQs 

10 Messaging and email 

 

Issue 01 (2015/03) 

Huawei Proprietary and Confidential           

Copyright © Huawei Technologies Co., Ltd. 

112 

 

6.

 

Touch 

Next

 to name the account and enter your name. 

7.

 

Touch 

Done

 to log in to your email and then access the inbox of the email account. 

You can automatically set your email account for certain email service providers only when 
the email settings have been preconfigured on your phone. To automatically set an email 
account: 

8.

 

On the 

Account setup

 screen, enter your email account name and password. 

9.

 

Touch 

Next

. 

10.

 

Touch 

Next

 and configure the email receiving settings, such as the inbox refresh 

frequency. 

11.

 

Touch 

Next

 to name the account and enter your name. 

12.

 

Touch 

Done

 to log in to your email and then access the inbox of the email account. 

For details about email account settings, contact your email service provider.   

10.19 Can I view emails when no Internet connection is 
available on my phone? 

Yes, but only if the emails have been downloaded to your phone. 

10.20 How do I synchronize contacts and calendar events? 

To synchronize contacts, you must log in to at least one Exchange account. 

On the 

Account setup

 screen, touch 

Exchange

. Obtain the email server's settings from your 

email service provider's website, configure the settings on your phone, and log in to your 
Exchange account.   

Go to 

Settings 

> 

Company

. Select the account and options to be synchronized. Touch the 

menu button. From the displayed option menu, choose 

Sync now

. 

If the contacts synchronization fails, check that your phone has Internet access and that the 
email server supports contacts synchronization.   

On the 

Add account

 screen,   

Touch 

Exchange

. Obtain the email server's settings from your email service provider's 

website, configure the settings on your phone, and log in to your Exchange account.   

Go to 

Settings 

> 

Accounts

, and touch your account and select the data you want to 

synchronize. Touch the menu button. From the displayed option menu, choose 

Sync now

 to 

synchronize the selected data to your phone. 

10.21 Why can't I change the ringtone and vibration 
settings of my email? 

Your phone may have been set to silent mode. Set your phone back to ring mode. 

Summary of Contents for P8 GRA-L09

Page 1: ...P8 Smartphone FAQs GRA L09 GRA UL00 Author LMT Team Date 2015 03 HUAWEI TECHNOLOGIES CO LTD ...

Page 2: ...omer All or part of the products services and features described in this document may not be within the purchase scope or the usage scope Unless otherwise specified in the contract all statements information and recommendations in this document are provided AS IS without warranties guarantees or representations of any kind either express or implied The information in this document is subject to ch...

Page 3: ... Confidential Copyright Huawei Technologies Co Ltd ii Version Changed by Change Description Date V1 0 Fu Jing employee ID wx00276575 Liu Qiang employee ID 00163818 Zhang Ning employee ID 00256055 Completed the first draft 2015 04 16 ...

Page 4: ... network through a router 4 1 15 Why does the download task over a Wi Fi network stop after the screen turns off 6 1 16 Why can t my phone connect to the router over the Wi Fi network and why does my phone fail to obtain an IP address 8 1 17 Why does the Wi Fi network speed become slow or the signal become poor 8 1 18 Can my phone be connected to an iPhone over Bluetooth 9 1 19 Why does the call u...

Page 5: ...6 Why can t I pair my phone with other Bluetooth devices 15 1 47 What protocols are used by Bluetooth functions 15 1 48 Does my phone support the Bluetooth APT X function 16 1 49 Why can t I clearly hear the voice using the Bluetooth car kit or Bluetooth headset 16 1 50 How can I use the BLE function 16 1 51 How can I connect my phone to a smart BLE device 16 1 52 Why does the Bluetooth call have ...

Page 6: ...voice when I am making a phone call using my headset 26 4 12 Why is Music automatically opened after I inserted a headset to my phone 27 4 13 Why do I hear a sound when I shake my phone 27 4 14 Why is the ringtone of an incoming call suddenly muted 27 4 15 Why does my phone automatically start recording 27 4 16 How do I prevent my phone from charging the noise reduction headset 27 4 17 Why is the ...

Page 7: ...inder after I use the camera for several months 35 4 52 Why is the photo focus unclear after I dropped my phone to the ground 35 4 53 What can I do if I can t use the flash 35 4 54 Why are the photos blurred 36 4 55 What are the differences between Super night mode of my phone and long exposure of other phones 36 4 56 What are the requirements toward the shooting environment in Super night mode 36...

Page 8: ...4 91 How do I edit photos in all focus mode 44 4 92 Why can t I shoot panoramic photos 44 4 93 How do I take photos in macro mode 44 4 94 Why is the panoramic photo discontinuous 44 4 95 How do I modify the watermark texts 44 4 96 How do I turn off flash 44 4 97 What is ISO 45 4 98 What is white balance 45 4 99 How do I turn on flash when shooting photos 45 4 100 How do I shoot a moving object 45 ...

Page 9: ...e on some phones 55 4 134 Why are the beauty effects of photos taken using Perfect selfie different from those in beauty mode 55 4 135 Why are the faces seem red on the photos taken using Perfect selfie 55 4 136 Why is the photo taken using Perfect selfie reverse compared to the preview 56 4 137 What can I do if the focusing fails shadowing occurs and the preview shakes when I take photos using th...

Page 10: ...cover the hidden applications 67 4 175 What are the functions of Color correction 67 4 176 What are Object recognition 67 4 177 Does my phone support Object recognition 68 4 178 Does Object recognition require network connection 68 4 179 Why can t my phone recognize the object I am shooting using Object recognition 68 4 180 How do I use Smart headset control to play music 68 4 181 Does my phone su...

Page 11: ...ed from the vCard or the SIM card 76 5 24 Why are some call records of the same contact combined but some records of the same contact separated 77 5 25 Why aren t the call records combined 77 5 26 Why doesn t my phone display the contact photo for incoming calls even after I have set the contact photo 77 5 27 Why do I hear echoes during the phone calls 77 5 28 Why does the phone ringtone volume au...

Page 12: ...n I set the blacklist of the incoming calls 85 5 66 Why can t I hear the voice of another party during a call 85 5 67 How can I bar the international calls 85 5 68 How do I return to the call screen 85 5 69 How do I make IP calls 85 5 70 How do I activate the call waiting function 85 5 71 How do I forward all incoming calls to another number 86 5 72 How can I forward the unanswered calls to anothe...

Page 13: ... computer 92 6 13 How do I check the available storage in the phone memory and microSD card 92 6 14 What functions are provided by the prompted options after I connect my phone to the computer 92 6 15 Where are my files saved by default 92 6 16 How do I format the internal storage 93 6 17 Why is the data in the microSD card lost after I remove the microSD card 93 6 18 How can I format a microSD ca...

Page 14: ...e phone is bent and deformed 102 9 15 Why is my phone s charging port seem black and used 102 9 16 Why does the label on the battery cover show network access on trial 102 9 17 Why do I feel the power button unstable 102 9 18 How can I turn on the screen if the power button does not work 102 9 19 Why there are two black bars on the USB port of a new phone 102 9 20 Why can t I take out the microSD ...

Page 15: ...be attached to a multimedia message 111 10 17 Where are the multimedia message attachments saved 111 10 18 How do I configure email settings 111 10 19 Can I view emails when no Internet connection is available on my phone 112 10 20 How do I synchronize contacts and calendar events 112 10 21 Why can t I change the ringtone and vibration settings of my email 112 10 22 How can I set a different ringt...

Page 16: ...use or a keyboard using the OTG cable 6 11 22 Why does my phone fail to transfer files after the Bluetooth connection is successful 6 11 23 How do I view my phone s MAC address 6 11 24 How can I tell whether the phone is connecting to the Internet using mobile data or Wi Fi network 7 11 25 How do I view mobile data usage 7 11 26 Can I share my phone s mobile network connection using a USB cable 7 ...

Page 17: ...Why does my phone have a light leakage problem when the screen is turned off 15 12 13 Why does the screen have bright spots dark spots impurity spots or black spots 15 12 14 Why are there black margins on the upper and lower edges of the screen or the edges darker 16 12 15 Why is the screen of my phone a little red unclear or blurry 16 12 16 Why does my screen automatically change or why does my p...

Page 18: ... query the data usage 28 13 16 Why is there a blinking red frame on the screen 28 13 17 Can I clear the data usage record 28 13 18 How do I set the remaining battery level to be displayed in percentage 28 13 19 How do I set the text to speech function 29 13 20 Why can t I lock my screen during phone calls and isn t there any screen locking sound 29 13 21 Why are the folder icons disordered 30 13 2...

Page 19: ...57 How do I set the flip to mute function 37 13 58 How do I add a Calendar widget to the home screen 37 13 59 How do I display the birthday in the calendar 38 13 60 How do I create events in the calendar 38 13 61 How do I delete events from the calendar 38 13 62 What can I do if I forget the password of an encrypted backup file 38 13 63 How do I enable One hand UI mode 38 13 64 Why can t I use glo...

Page 20: ... bar down 49 13 97 Why is the screen suddenly zoomed out and displayed near the lower left corner or lower right corner 49 13 98 Why is the voice assistant automatically activated and why does it prompt for inputting the speech awareness instruction again 50 13 99 What is Smartcare 50 13 100 What event types does the Smartcare provide 50 13 101 How do I enable the Smartcare function 50 13 102 Does...

Page 21: ...14 15 How can I use the backup function in Settings 59 14 16 Why does my phone often prompt XX app restricted from accessing location info 60 14 17 How do I disable the traffic notification function 60 14 18 How do I disable the permission prohibition notifications 60 15 Battery charging and power consumption 61 15 1 What is my phone s temperature rise 61 15 2 Why does my phone generate heat when ...

Page 22: ...ents from my Gmail account 71 16 1 4 Why can t I install a downloaded app on my phone 71 16 1 5 Why does the system prompt for installation failure when I install a downloaded app 72 16 1 6 What can I do if the apps consume my phone s memory 72 16 1 7 Does my phone support online banking for online shopping 72 16 1 8 Why does the number hop when I start the pedometer 72 16 1 9 Why is the app lock ...

Page 23: ...cons re arranged after I unlock the screen 78 16 2 25 Can I use Huawei Health app without a wrist band 78 16 2 26 What is Myfitnesspal 78 16 2 27 Why is the FM radio interrupted by the camera 78 16 2 28 Why can t I choose the SIM card for making phone calls and why does my phone make phone calls over card 1 by default 78 16 2 29 Why can t my phone match the contact with the number in the SMS 78 16...

Page 24: ...or Wallet when I swipe card using my phone 84 17 9 How do I switch over the cards if I have activated multiple bank cards 85 17 10 How do I use the card with NFC activated 85 17 11 How do I make payment using my SIM card 85 17 12 How does NFC function transfer files 85 18 Backup restoration and update 86 18 1 What can I do if my phone automatically powers off or fails to power on after being roote...

Page 25: ...are my phone ROM and RAM allocated 95 21 14 When does my phone display the notification panel or switch shortcuts if I flick down on the home screen 95 21 15 Can I move icons from a folder to another screen 95 21 16 How do I turn on the scientific calculator 95 21 17 Can I quickly move icons to different home screens 95 21 18 Why does the calculator still rotate after I set my phone s screen orien...

Page 26: ... 102 21 45 9 How do I share the screenshot using the smart screenshot function 102 21 45 10 How do I save or cancel the screenshot using the smart screenshot function 102 21 45 11 How do I edit the screen partially captured using the smart screenshot function 102 21 46 Speech awareness 103 21 46 1 What is speech awareness 103 21 46 2 Do all Huawei phones support the speech awareness function 103 2...

Page 27: ...ested wakeup keywords 106 21 46 24 What should I pay attention to when I practice the wakeup keywords 107 21 46 25 Does my phone only support Chinese wakeup keywords 107 21 46 26 Can I set the wakeup keywords in English 107 21 46 27 Why doesn t my phone respond to the wakeup keyword 107 21 46 28 Why is the wakeup keyword practice failed and why does the recording screen keep being displayed 0 3 10...

Page 28: ... the Bluetooth device for the Bluetooth car kit check whether it needs to be installed in advance 1 2 Why can t my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled 1 Check whether the Bluetooth car kit supports automatic connection you can use another phone to check whether the phone can automatically connect to the Bluetooth car kit 2 If the Bluetooth ca...

Page 29: ...nected to other phones for phone calls If yes contact the relevant technical engineer to solve the problem 3 Make phone calls when signals are stable and make sure there is no building between your phone and the Bluetooth headset 1 5 Why can t I hear the navigation sound using the Bluetooth car kit To play the navigation sound you need to enable the voice channel on the Bluetooth car kit Press the...

Page 30: ...r Bluetooth 4 0 devices on the Bluetooth settings screen Huawei phones do not support the locating and connection of Bluetooth BLE devices low power consumption and wearable Bluetooth devices in settings To correctly use Bluetooth 4 0 BLE perform the following steps 1 Download the app corresponding to the BLE device from Huawei App Center and install the app on the phone 2 Open the app and search ...

Page 31: ...the Wi Fi hotspot is encrypted check that the password you entered is correct Note that the password is case sensitive 2 Check whether the Wi Fi hotspot name or password has been changed If so obtain the new information and try again 3 Make sure you are within the working range of the Wi Fi hotspot otherwise the Wi Fi connection will automatically disconnect 4 The number of connected devices may h...

Page 32: ...nce only The actual screens may vary For an open Wi Fi hotspot on the Wi Fi settings screen touch and hold the hotspot From the displayed option menu choose Modify network In the displayed dialog box select the Show advanced options check box Under IP settings touch the drop down list box and choose Static Then enter the IP address and domain name ...

Page 33: ...rk For details about configuration on the router see the router User Guide 7 To connect to some public Wi Fi hotspots you may need to log in to a web page for registration For details contact the Wi Fi hotspot provider If the problem persists restart Wi Fi on your phone or restart the Wi Fi hotspot device 1 15 Why does the download task over a Wi Fi network stop after the screen turns off Measures...

Page 34: ...P8 Smartphone FAQs 2 Skytone 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 7 2 Select Keep WLAN on during sleep 3 Touch Always ...

Page 35: ...ome poor 1 Do not touch the Wi Fi antenna on your phone 2 If your phone is far from the Wi Fi router or is isolated from the Wi Fi router by a wall the signal strength is weakened resulting in a decreased network speed or poor signal quality 3 Make sure your phone s protection cover is made of plastics or leather instead of metal because the metallic protection cover blocks your phone s antenna si...

Page 36: ...a wall exist 3 Connect the Bluetooth headset to another phone and check whether the same problem occurs 1 20 Why doesn t the Bluetooth headset have any sound 1 Check whether the phone and the Bluetooth headset are connected 2 Check whether the Bluetooth headset does not generate any sound or cannot play music If the music cannot be played check whether the Bluetooth headset supports music playback...

Page 37: ...es a relative long period of time After you touch the Wi Fi icon wait for a while and do not repeatedly touch the Wi Fi icon You can also enable the Wi Fi in the following ways 1 Go to Settings and enable the Wi Fi 2 Add the battery control icon on the home screen and enable the Wi Fi using the battery control icon The operation method is as follows Press and hold a blank area on the home screen t...

Page 38: ...an be solved If the problem persists use another phone to scan the hotspot If this phone can successfully scan the hotspot you are suggested to make a hardware detection on your phone 1 27 Why can t my phone scan a certain hotspot but can scan other hotspots You can restart the router first If the phone still fails to scan the hotspot perform the following steps 1 Check whether the router hides th...

Page 39: ...splaying the password to check whether the entered password is correct 1 32 Why can t my phone successfully connect to the hotspot due to authentication failure 1 Check whether you have entered a correct password Pay special attention to special characters in Chinese or English You are suggested to select Show password the eye icon at the right part of the password input box to check whether the e...

Page 40: ...If yes correctly configure the cascading network 3 If the problem is not caused by the above reasons restart your phone or the router 1 37 Why does my phone fail to access the Internet after it is connected to the public Wi Fi network 1 In the public areas such as KFC Starbucks railway station or airport you can find a place with fewer users to try again 2 In the public areas such as hotels and re...

Page 41: ...phone to a Bluetooth headset or a speaker Both Bluetooth and the Wi Fi work at 2 4 GHz frequency Therefore interference is generated between them You can remain one connection at a time If you need to use the Wi Fi to transmit heavy traffic for example viewing an online video you can disable Bluetooth 1 41 Why is the MAC address of the Wi Fi network unavailable 1 The MAC address is available when ...

Page 42: ...h turned on and is set to be visible 2 Your phone cannot detect a Bluetooth headset Solution Check that your headset is set to be visible entering the pairing mode The methods for setting different Bluetooth headsets to enter the pairing mode are not the same For details about the settings see the user guide of the headset or search for a solution on the Internet Generally when the red and blue in...

Page 43: ...apps that are used together with the BLE accessories for example BLE sports wrist band sports watch balance scale pedometer and smart wrist strap 1 51 How can I connect my phone to a smart BLE device Generally the BLE accessory manufacturers release related apps that are used together with the BLE accessories You can download and install the corresponding app Search the smart BLE device using the ...

Page 44: ...between the Wi Fi hotspot and the data service network providing the Do not prompt option on the notification confirmation interface if you do not want to confirm the handoff each time 1 55 How can I enable or disable the Wi Fi function In the EMUI3 1 version you can enable or disable the Wi Fi function by choosing Settings Wireless networks More Link Wi Fi 1 56 How can I restore the settings afte...

Page 45: ...rom the Bluetooth device disabling the Bluetooth function on the phone or manually disconnecting the connection Within 3 min if the Bluetooth function is enabled on the phone the phone and the wrist band are automatically connected In 3 min the Bluetooth function of the wrist band is disabled due to expiry and you need to press the side button on the wrist band to enable the Bluetooth function The...

Page 46: ... within 3 min the second phone have 3 min to automatically connect to the wrist band If the second phone fails to connect to the wrist band in 3 min you need to press and hold the side button on the wrist band for 3s and select the Bluetooth icon to connect the second phone and the wrist 1 59 How can I reconnect a wrist band to my phone after a failed connection 1 Release the pairing on the phone ...

Page 47: ...reset the Wi Fi switch to solve this problem 1 64 How can I perform smart unlock using B2 1 Go to Settings Screen lock passwords 2 Select Smart Unlock 3 Set the screen lock password according to onscreen instructions if the screen lock password has been set before you can skip this step 4 After the password is successfully set select a device for unlocking 5 Pair the B2 and the phone on condition ...

Page 48: ... your phone using the wrist band on the condition that your wrist band and the phone are successfully connected and the Huawei Wear app is running 1 Press and hold the side button on the wrist band for 3s to enter the menu screen 2 Slide down the B2 screen to enter the screen for finding your phone 3 Touch the icon for finding the phone 4 The phone generates the music I m here I m here recorded vo...

Page 49: ...P8 Smartphone FAQs 2 Skytone Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 22 2 Skytone 2 1 Does my phone support Skytone No ...

Page 50: ...ided by Huawei Otherwise exceptions may occur 3 3 Why can t I use the gesture to answer a call when my phone is attached with a leather case To increase accuracy the gesture functions with the proximity sensor When your phone is attached with a leather case the proximity sensor is blocked In this case your phone is likely to mistakenly answer calls because only the gesture is used for call identif...

Page 51: ... can perform operations on the touchscreen wearing gloves Some leather cases attached with transparent plastic sheets that are sold on the Internet are not officially customized and cannot work properly with your phone s touchscreen However you can enable smart cover mode and try perform operations on the plastic sheet Note that the touchscreen may be not sensitive to your operations It is recomme...

Page 52: ...shutter sound for snapshots Yes if you have turned off the shutter sound for normal photo shooting in Settings 4 4 How do I enable the snapshot function Consecutively press the volume down button twice when your screen is turned off or locked Make sure the interval between the two presses does not exceed 500 ms 0 5s 4 5 Why can I only view the current photo after I have set the security lock for m...

Page 53: ...refore some photos with rich details may seem smeared when they are being refreshed 4 10 What can I do if the sound from the headset is abnormal 1 After you have connected the headset to your phone rotate the headset to remove the oxide layer on the headset jack 2 Use the headset provided with your phone for the optimal sound experience Non standard headsets may cause abnormal sounds 4 11 What can...

Page 54: ...d check whether Mute incoming calls is enabled If so the ringtone of an incoming call will be muted if you flip your phone 4 15 Why does my phone automatically start recording You may have enabled the quick recording function When you screen is turned off or locked double press the volume up button to quick start recording Your phone vibrates when the recording is paused or stopped To disable such...

Page 55: ...ar is close to the speaker you can hear that noise which is the noise floor of the speaker circuit It is recommended that you do not place your ear close to the speaker to protect your ear 2 Your phone adopts the third party sound effect commissioning algorithm in terms of the speaker sound effects When the volume is set to the minimum the algorithm filter s deviation will be output through the sp...

Page 56: ...ister with your carrier s network to obtain the latest date 4 22 Why is there light leakage around the battery cover after I turn on flash To achieve a more crystal like visual experience your battery cover is attached with a transparent PET film that has a light guide effect Therefore when you turn on flash there may seem light leakage around the battery cover which does not affect your camera s ...

Page 57: ...uch as a dark environment or close up shots the shooting speed in ultra snapshot mode is very fast so the image colors and clarity of the photos are not as good as those taken in normal mode 4 27 Why can t I open the camera on my phone Some applications related to the camera such as the flashlight may have been opened Close those applications and try again 4 28 Why is the volume of the recorded vi...

Page 58: ...erely overheated after I take photos or shoot videos for a certain time period To achieve better image quality your phone adopts a single lens reflex level image processing chipset which consumes relatively much battery power and your phone s capabilities of heat dissipation is limited due to its size Therefore if you keep shooting photos or videos for a certain time period your phone will be obvi...

Page 59: ...ipples appear Since the commercial electricity frequencies vary by country and area to realize compatibility your phone needs to identify the actual commercial electricity frequency in real time resulting in ripples if shooting scenes change If your phone is near the light source or the shooting scenes change during video recording ripples may also occur which is normal 4 38 Why does my face look ...

Page 60: ...re strong and you cover the camera with your hand the blood in your hand will be reflected to your camera and make the viewfinder red If the lights are weak and you cover the camera with your hand the viewfinder will be black 4 44 Why is the photo taken with flash on blurred Possible reasons include 1 You may have put your hand near the flash that reflects certain lights resulting in bad image con...

Page 61: ...els If you want to take photos at the resolution of 8 MP 10 MP or 6 MP select the corresponding resolution first 4 47 Why can t I find the photos I take after I set the default storage location for photos to the external microSD card The external microSD card may not have sufficient storage space and the photos may be automatically saved to the pre installed microSD card 4 48 Why doesn t beauty mo...

Page 62: ...if I see black spots and smudges on the viewfinder after I use the camera for several months 1 Wipe the rear protective lens of the camera clean and make sure the lens is clean Also check that the protective lens is not scratched by other sharp objects 2 If you still see smudges you may have dropped your phone and damaged the camera Those black spots and smudges may be caused by the scraps inside ...

Page 63: ...nes is based on pure physical exposure technology which has a high requirement for hand holding conditions Due to low tolerance limit overexposure in bright spots is likely to happen Restricted by the sensor and ISP the exposure time will not be too long generally 8 seconds and 30 seconds in extremely rare cases Your phone s Super night mode adopts a more advanced algorithm Photos are generated by...

Page 64: ...lor background Transparent treatment is added in your phone s UI design which brings a painting stacking effect and does not affect the display and photo effects 4 59 Why are the photos seem red with a high saturation degree This is a shooting effect of your phone Red green and blue have high saturation degrees which can make your photos brighter 4 60 Why do the brightness and color change when I ...

Page 65: ...otos will be saved to the internal storage space 4 65 Why can t I open some photos or videos on my phone 1 The phone does not support the file format 2 The phone memory is insufficient 3 The file is damaged 4 The file is copyright protected for example a dcf file 5 The phone does not have sufficient resources Close some running third party applications and try again 6 An unknown error occurred in ...

Page 66: ...he edit button to edit the video with different styles 3 You cannot add photo frames 4 68 Does my phone support HD videos Yes Your phone supports 1080p HD videos at 30 FPS 4 69 Can I disable the shutter sound You can disable the shutter sound in Settings The shutter sound changes with the system ringtone 4 70 How do I toggle between the front and rear cameras On the viewfinder touch on the top of ...

Page 67: ...ming media after the call ends 4 76 My phone cannot play some streaming media Why The file format is not supported Your phone supports the following audiovisual encoding formats and file formats Video encoding MPEG 4 H 263 and H 264 Audio encoding AAC AMR NB WB ACC WMA and MIDI File formats 3GP and MPEG 4 The network connection is unstable The phone memory is insufficient 4 77 What might cause poo...

Page 68: ...e extension pdf will be automatically added after you save the photo but it is invisible to you 4 81 Why can t I view the screenshots but only photos I have taken when I set Gallery in timeline mode This is designed for the following reasons In most cases users only want to view photos they take in gallery On the timeline screen touch the list button to display folders of screenshots and downloade...

Page 69: ...P8 Smartphone FAQs 4 Camera music and video Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 42 ...

Page 70: ...AC 3 and EC 3 formats due to patent restrictions 4 86 How do I set the microSD card as my default save location for photos and videos On the viewfinder touch the menu icon in the upper right corner then Settings Touch Preferred save location and select SD card After a microSD card is inserted into your phone photos and videos are saved to the microSD card by default 4 87 How do I set the radio to ...

Page 71: ...t the shooting may fail 4 93 How do I take photos in macro mode Open the viewfinder move your phone close to the object touch the viewfinder to focus and then touch the shooting button to take a photo If your phone is too close to the object the focus will turn red and fail In this case you need to adjust the distance 4 94 Why is the panoramic photo discontinuous When shooting panoramic photos fol...

Page 72: ...I turn on flash when shooting photos When you set the flash to auto mode if the environment is too dark the flash will automatically turn on When you set the flash to be always turned on the flash will be always turned on regardless of the environment 4 100 How do I shoot a moving object Use burst mode if available 4 101 How do I cancel scheduled photo shooting On the viewfinder touch Settings Tim...

Page 73: ...l be collected to the LOST DIR folder Change the file extension to jpg to view the lost photos Change the file extension to mp4 to restore the lost videos 4 106 Why do the sounds of songs and videos come from the receiver This problem is caused by WeChat video calls Close WeChat from the background and play sounds again If the sounds still cannot be played from the speaker restart your phone 4 107...

Page 74: ...g exposure and multi frame integration In hand held mode you hand may shake a little affecting the imaging effect It is recommended that you use a tripod to facilitate your shooting 4 111 How do I achieve good photos using Light graffiti mode of Light painting Light graffiti requires two persons When you are shooting in a dark room or an outdoor area with no light sources at night ask your partner...

Page 75: ... is not precise the graffiti source becomes large resulting in thick track lines on the photo You are advised to touch on the viewfinder to focus before shooting during which time the flash will assist the focusing 4 115 Why is the photo that I take using Light painting white The four modes of Light painting use long exposure to form tracks so there is a lower limit for the exposure time Overexpos...

Page 76: ...hone 2 Phones that are not Huawei P8 can only be the guest phones On a phone that is not Huawei P8 enable Director Mode join the group and connect to the host phone 3 After guest phones successfully connect to your phone you can see the screens of the guest phones in the preview window at the bottom of your screen 4 As the host you can select an order from the menu in the upper left corner to move...

Page 77: ...P8 Smartphone FAQs 4 Camera music and video Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 50 ...

Page 78: ...Mode If the screen freezes in Director Mode after the host and guest phones are connected perform the following 1 Shorten the distance between the host and guest phones 2 Use Director Mode in a place with few Wi Fi hotspots 3 Connect the host phone to one guest phone only 4 If you have used Director Mode for a long time turn it off and then turn it back on 4 120 What can I do if the guest phone ca...

Page 79: ...P8 Smartphone FAQs 4 Camera music and video Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 52 ...

Page 80: ...ect to the host phone Turn Wi Fi off and turn it back on on both the host and guest phones 4 122 How do I view videos taken in Director Mode You can view and play the videos in the Director Mode application and Gallery 4 123 How to I remove a guest phone from the current group Touch and hold the screen of the guest phone on your phone s screen and touch OK from the displayed dialog box ...

Page 81: ...ctor Mode However we are considering adding such a feature to other new phones 4 127 Why does my phone generate heat after I use Director Mode for a while Much power will be consumed when you are recording videos and transmitting data using Wi Fi in Director Mode Therefore your phone will generate heat after you use Director Mode for a while 4 128 Will Director Mode consume data traffic No In Dire...

Page 82: ...inal sound disappear when I add background music in Director Mode It is designed this way When sounds are recorded from the guest phone noise may exist which may affect the sound quality once mixed with the original sound Therefore the original sound will disappear if you add music to the video 4 133 Why can t I use Director Mode on some phones The version of those phones may be earlier than Andro...

Page 83: ...enance outlet for check 4 138 How many axes are used for the stabilization of my OIS camera Your phone comes with a 2 axis OIS camera which is designed with consideration of your phone s size 4 139 Why can t the stabilization function work properly on a bus or in the subway This is normal Your phone is provided with the best compensation in the industry However due to the limited stabilization ran...

Page 84: ...y in digital zoom mode The OIS lens compensates the movement of your phone when you are shooting photos However due to the limited precision of the movement detection component gyroscope and the uncertainty of your phone s moving track slightly unnecessary compensation will be caused Therefore the image will be slowly drifting in preview mode or when it is zoomed in to the maximum using digital zo...

Page 85: ...lation is not supported on phones running EMUI 2 3 or earlier 4 149 Can I edit the watermarks in watermark mode You can edit some watermarks When replacing a watermark if you find the dotted line frame blinking you can edit that part 4 150 What can I do if the photos taken using Light painting are the same as those taken in normal mode 1 Check that your phone is stabilized A tripod is recommended ...

Page 86: ...guest phones on the host phone to select the image needed for the video 4 Edit the video after shooting 4 155 What are the differences between the video shooting in Director Mode and that in normal mode In Director Mode you can switch between the shooting images of the four phones one host phone and three guest phones 4 156 How do I shoot better photos using timer mode Timer mode is able to displa...

Page 87: ... can double press the volume button to take a snapshot This function works when the screen is turned off for the purpose of quickly take a photo without accessing the camera 4 161 Why can t I find the photos I have taken in Gallery There are three tabs in Gallery Photos Albums and Cloud Check that you are on the Photos tab 4 162 Why can t ultra snapshot work You may be playing music and the volume...

Page 88: ...65 How to I improve my selfies On the viewfinder if you are using the beautification function for the first time choose Perfect selfie Follow the onscreen instructions to set your personal beautification parameters You can also access the settings screen of the camera to enable Perfect selfie and set your personal beautification parameters ...

Page 89: ...st the shooting or playback speed in time lapse mode 4 167 Can I adjust the focal length in time lapse mode No After you start shooting a video the focal length must remain unchanged 4 168 Why are the photos taken using Light painting white There are four modes available in Light painting Only Silky water can be used in the daytime The other three modes can only be used at night or in dark environ...

Page 90: ... 63 4 169 Can I customize the shooting words for audio control No You can only use the shooting words that are provided on the audio control settings screen of your camera 4 170 How do I customize the shooting parameters of Super night mode On the viewfinder touch Super night Then touch Auto to set the parameters for ISO and exposure ...

Page 91: ...ng Your phone is connected to a mobile network or Wi Fi network The object is clear enough for recognition The whole object is circled on the Object recognition screen Object recognition requires network data If the network data is not complete the recognition may fail 4 172 How do I hide all photos In Gallery the Hide albums function can also hide other folders than the phone photos and videos fo...

Page 92: ...ssue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 65 4 173 What can I do if albums can t be displayed in coordinate format Check that GPS tag is enabled To enable GPS tag on the viewfinder touch then Settings ...

Page 93: ...P8 Smartphone FAQs 4 Camera music and video Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 66 ...

Page 94: ...cover and touch OK 4 175 What are the functions of Color correction Color correction is designed for users that have dyschromatopsia Color correction can be enabled under Settings Accessibility Then the specific correction mode can be selected based on the actual situations Color correction is an experimental function that may affect some of your phone s functions if enabled 4 176 What are Object ...

Page 95: ...ork connection is required to search for related information on the Internet 4 179 Why can t my phone recognize the object I am shooting using Object recognition 1 The network connection may have encountered exceptions 2 The photo may be blurred 3 There are too many objects in the photo and your phone fails to locate the object to be recognized 4 180 How do I use Smart headset control to play musi...

Page 96: ...P8 Smartphone FAQs 4 Camera music and video Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 69 ...

Page 97: ...control to control other music players No Smart headset control is only applicable to Huawei Music 4 183 Why do sounds come out from only one side at the bottom of my phone Your phone is provided with only one speaker which is located on the left of the bottom of your phone with holes However the holes on the right of the bottom are only provided for a balanced appearance effect In fact there is n...

Page 98: ...tary and Confidential Copyright Huawei Technologies Co Ltd 71 4 184 Why isn t OIS supported when I am recording a video Your phone does not support OIS for video recordings However we will consider adding this function in later versions Holes with speaker Holes without speaker ...

Page 99: ...ed off after voice input 1 The operation may be incorrect You should press and hold the volume down button and input voice after a prompt tone is played 2 Your voice speed may be too fast Slow down your voice speed and speak each word clearly 3 Your voice may be too small to be perceived by the voice recognizer Speak louder when you are in a noisy environment 5 3 Why is the call setup success rate...

Page 100: ... I do if the calling function with the screen turned off doesn t work when my phone is equipped with a SIM card 1 Check whether any contact number is stored in your contact list 2 Check whether the voice input is correct 5 7 Why does my phone automatically make a call even if I didn t input my voice If the calling function with the screen turned off is activated and you are in a noisy environment ...

Page 101: ...g is displayed when I make a phone call You can enter the voice mailbox number in Settings Calls Voice mailbox number You can get this number when you subscribe to the voice mailbox service in a service counter If you forget this number you can call your carrier s service number for example 10086 for China Mobile and retrieve this number 5 13 Why can t my dialer display phone numbers from historic...

Page 102: ...caused by the network environment the causes may be as follows When you are on a call with the other party whose voice may be too large and your ear is sensitive to that volume you may hear noise If you are uncomfortable with the large volume set the volume to a lower level If you find the receiver volume too small after you set the volume to a lower level align the receiver with your ear If you a...

Page 103: ... This design is especially required by China Mobile 5 21 Why can t I answer or end calls on my phone According to general conventions you can slide to the left to answer a call or slide to the right to end a call However on Huawei phones you need to touch the button in the middle and slide it towards the green button answer button 5 22 Why can t I find a desired contact address if I use the non in...

Page 104: ... the contact photo Check whether the same number is saved in multiple contacts When the phone matches a number with a contact it selects the contact for whom the number is stored first If the number is stored in multiple contacts but you have set the contact photo for only one contact your phone may match the number with another contact You can clear the contacts for whom the number is repeatedly ...

Page 105: ...aying other loud songs such as Huawei Tune to check whether the volume of the song itself is small 4 If the problem persists take your phone to an authorized Huawei service center 5 31 What can I do if the playback volume of call records is small The playback channel gain settings for calls and recordings are different Increase the playback volume when you are playing recordings 5 32 Why can t the...

Page 106: ...ormal your voice source has some problems 3 If the problem persists take your phone to an authorized Huawei service center to check whether your phone has a quality issue 5 35 Why do I hear noise in the downlink during a phone call in the handsfree mode 1 When you make phone calls do not place the speaker too close to your ear 2 Try playing the music in speaker mode If the problem persists take yo...

Page 107: ...eceives 4G signals The priority sequence of frequencies selected by the phone is 4G 3G and 2G If you are at a place without 3G or 2G network your phone cannot establish voice calls even it can receive 4G signals Take your phone to a place and try again 5 41 Where are the recorded calls saved On the call screen touch and to record the call After the recording is finished a message is displayed indi...

Page 108: ... the menu button on the Contacts screen and check the settings of Contacts to display 5 46 Why doesn t my phone prompt for the specific card of the incoming calls In the versions customized for China Mobile the card of the incoming calls is not displayed 5 47 Why does my phone suddenly dial a number By default the quick calling function is enabled When the screen is off you can press and hold the ...

Page 109: ...ctivated by the service provider when you replace a new 4G card If such a problem occurs you can call the customer service center of the service provider to activate the caller ID display service 5 51 Why is the screen still off after I move my phone away from my ear Your phone has a proximity sensor that is installed near the receiver During a call if you place the phone near your ear or use anot...

Page 110: ...hone 2 Touch the vcf file on the other phone to import the contacts If your supports external microSD cards and you have inserted one into your phone select SD card under Settings Storage Default storage location to export contacts through the microSD card as follows 1 Export contacts in your phone to the internal storage as a vcf file 2 Remove the microSD card and insert it into another phone 3 G...

Page 111: ...eChat You are suggested to make video calls over the Wi Fi network to save data traffic 5 60 How can I cancel the keyboard touch sound On the Dialer screen touch the option menu Go to Call settings Dialer touch tones and select None 5 61 How can I query the missed calls Touch Dialer On the Dialer screen all missed calls are displayed in red 5 62 How can I add multiple numbers to a contact In the c...

Page 112: ...hone to an authorized Huawei service center 5 67 How can I bar the international calls On the Dialer screen touch the option menu Go to Call settings Additional settings Call barring settings Outgoing international Enter a call limit password according to the instructions and touch OK 5 68 How do I return to the call screen On the main screen open the notification window Touch the current call tas...

Page 113: ... requires the support from the service provider On the Dialer screen touch the option menu Go to Call settings Call forwarding settings Forward when unreachable Enter the number for receiving the forwarded call and touch Activate 5 74 How do I edit the text message for rejected incoming calls On the Dialer screen touch the option menu Go to Call settings Reject calls with SMS Edit a text message a...

Page 114: ... screen set the phone numbers corresponding to each digit Therefore you can press and hold the corresponding digit to make calls to the number 5 81 How can I set the contact blacklist On the Dialer screen touch Harassment filter Open the blacklist to add the numbers 5 82 How do I merge contacts On the Contacts screen touch the menu icon then Settings Touch Merge duplicate contacts 5 83 How do I pe...

Page 115: ...ccount you can log out of the cloud account and then log in again On the Contacts screen touch the menu icon then Accounts Cloud Service Log out 5 87 Why can t I select the SIM card for making calls Check whether you have installed third party contact software such as 360 Phone Manager The attached keypad does not support dual card dialing As a result you cannot select a SIM card for making calls ...

Page 116: ...to a vcf file in the storage card 2 Insert the storage card to a new phone and import the vcf file to the phone using the attached contact application of the phone 3 To import the contacts on the Contacts screen touch the menu icon then Import Export and touch Import from storage 5 91 How do I check the time of a missed call You can check the time of a missed call as follows In the call log above ...

Page 117: ... of the phone is insufficient the operating system allocates another space beyond the system partition as the exchange space to realize exchanges between your phone s internal storage space and the exchange space If the microSD card is full it can t provide sufficient exchange space for process exchanging in or out In such a condition a process that requires a large memory space may be abnormal Yo...

Page 118: ...save these processes and therefore these applications are not stopped or terminated when the available memory is sufficient Compared with the memory usage upon system startup there is a memory difference for 100 MB to 200 MB or more 6 9 Why doesn t my phone display any notification after I connect it to the computer After you connect your phone to a computer using the USB cable if no notification ...

Page 119: ...ter I connect my phone to the computer You can connect your phone to a computer using a USB cable to view content in the microSD card but not your phone s internal storage The following USB connection methods are available Media device MTP MTP stands for Media Transfer Protocol In this mode you can synchronize media files between your phone and a computer that supports MTP If you connect your phon...

Page 120: ...croSD card Then remove the microSD card carefully 6 18 How can I format a microSD card Go to Settings Storage Format microSD card Confirm the operation to delete all data in the microSD card 6 19 Can I manage files by categories In Files access the category tab Files are categorized as audios videos photos documents compression packages and installation packages to facilitate file management 6 20 ...

Page 121: ...P8 Smartphone FAQs 7 Smart IR Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 94 7 Smart IR 7 1 Does my phone support the Smart IR function No ...

Page 122: ...lding a small area surrounded by tall buildings or an underground garage because tall buildings block the satellite signals Bring your phone to an outdoor area and enable your data services to help quickly receive GPS signals Do not touch the upper right corner of your phone where the GPS antenna is installed 2 Make sure your phone s protection cover is made of plastics or leather instead of metal...

Page 123: ...k whether the corresponding applications access the location information 8 6 Why is the compass inaccurate The compass may not be calibrated You can open a compass application map or compass and move your phone in an 8 pattern 8 7 Does my phone support the BeiDou Navigation Satellite System and how do I check whether the BeiDou Navigation Satellite System is running Only Huawei Honor 6 Plus and th...

Page 124: ...eens may vary 8 10 What is GPS The GPS stands for Global Positioning System that uses the satellites for positioning and navigation globally 8 11 How can I strengthen the GPS signals 1 Try using the GPS function in an open area to ensure normal signal transmission 2 When you use the GPS function in a car place your phone near the front window of the car 8 12 What are the GPS working principles The...

Page 125: ...ocation by calculating the distance between the base station and the phone The GPS uses the satellites for positioning which consumes more power but is more accurate The GPS does not work when the phone is indoor The accuracy of the base station positioning is lower but positioning is supported indoors 8 14 How can I prohibit an application from acquiring personal location information Go to Settin...

Page 126: ...se card tray adapters 9 3 Why can t my phone detect the SIM card 1 Check whether your phone model and the SIM card type are compatible and whether the settings of the primary and secondary cards are correct 2 Restart your phone after you insert the SIM card 3 If the phone still fails to detect the SIM card back up the data and restore the factory settings Then insert the SIM card and check whether...

Page 127: ...ur phone to feel the plugging conditions 9 5 Why are the outer surfaces of the SIM and microSD card trays and the surfaces of the aluminum decorations uneven The phone surface evenness at delivery is compliant with the quality control standards of the industry If the unevenness is obvious take your phone to an authorized Huawei service center and check whether there is a quality issue 9 6 Why does...

Page 128: ...pt such a design except for Apple chargers 9 11 Why is the plastics around the touchscreen easy to get smudgy The plastics around the touchscreen is a little higher than the touchscreen to protect the touchscreen Therefore it is easy to get smudgy which does not affect use 9 12 Why is the gap between the battery cover and the mechanical part large Try inserting two common A4 papers into the gap If...

Page 129: ...According to the Ministry of Industry and Information Technology regulations all currently certified 4G phones use the network access on trial labels 9 17 Why do I feel the power button unstable A certain gap is designed to be reserved to provide a good button feel The gap is 0 2 mm for Huawei phones Check whether your phone s functions and button feel are normal If not take your phone to an autho...

Page 130: ...that is easy to be broken or deformed for example toothpick 9 21 Can I insert a nano SIM card to my phone Yes 9 22 Why are there knock marks on the frames of my phone after it is used for a while The frames of your phone use Aluminum materials Marks are left if the phones are knocked on hard matters Therefore you are suggested to use a protection cover 9 23 How do I take out the SIM card tray with...

Page 131: ...n t the STK menu available when I touch the SIM card signal Your SIM card is a 4G card that does not provide an STK menu 9 28 What are the specifications for cards placed in the upper and lower card trays The card specifications vary with phone models For details see the User Guide or Huawei website GRA UL00 upper card tray card 2 microSD card or nano SIM card 4FF lower card tray card 1 Nano SIM c...

Page 132: ...lor schemes vary with phones For example your phone supports the following color scheme GRA UL00 L09 silver and gray 9 33 Can I remove the battery cover and pre installed battery No You can t to open the battery cover 9 34 Why are there no indications on two card trays 1 The protective film on the rear surface of your phone indicates the card insertion information 2 The card holder inside the card...

Page 133: ...fidential Copyright Huawei Technologies Co Ltd 106 10 Messaging and email 10 1 Why doesn t the multimedia message send report take effect 1 Go to Messaging Menu Settings Advanced Enable Delivery reports 2 Press and hold the multimedia message and touch View report in the displayed menu ...

Page 134: ... provided by certain network service providers in China This function requires the support of both sender and receiver 10 3 Why can t I log in to the company s email using the Exchange 1 Make sure the server address is correct Contact your company s email server administrator check the server address and manually set the server address 2 The Exchange server limits the maximum number of associated ...

Page 135: ...ke sure the number of the SMS center which can be obtained from the service provider is correct 3 If security software is installed on your phone uninstall the software or restore the factory settings to check whether the problem is solved 4 Your phone reception may be poor Take your phone to a place with good reception and try again 5 You may be experiencing a network rush Wait a while and try ag...

Page 136: ...td 109 10 9 Why doesn t my phone play any tone for received SMSs 1 Check whether the ringtone volume is muted 2 Go to Messaging Menu Settings General Tone Check whether you have set a tone for messages The figures are for your reference only The actual screens may vary 3 Check whether you have enabled the do not disturb function ...

Page 137: ...lbox or Huawei cloud account 10 12 How can I lock a specific message or delete messages in batch Go to Messaging and touch a conversation to display all messages in the conversation Touch and hold the message you want to lock From the displayed option menu choose Lock To delete one or more conversations In Messaging touch and hold the conversation you want to delete Select more conversations to de...

Page 138: ... size generally 300 KB allowed by your service provider it can t be attached to a multimedia message If a picture is too large it will be automatically compressed before being attached to a message As a result the resolution of the picture attached to the message decreases 10 17 Where are the multimedia message attachments saved By default after you receive a multimedia message the attachment is a...

Page 139: ...loaded to your phone 10 20 How do I synchronize contacts and calendar events To synchronize contacts you must log in to at least one Exchange account On the Account setup screen touch Exchange Obtain the email server s settings from your email service provider s website configure the settings on your phone and log in to your Exchange account Go to Settings Company Select the account and options to...

Page 140: ...i Proprietary and Confidential Copyright Huawei Technologies Co Ltd 113 10 22 How can I set a different ringtone for the messages Go to Messaging Menu General Tone Then set the ringtone for messages The figures are for your reference only The actual screens may vary ...

Page 141: ...estore deleted messages No 10 25 Is there any restriction on the email attachment size The total size of attachments in a single email must not exceed 5 MB For a large attachment you can split it and send each part separately 10 26 Why doesn t my phone play any tone Go to Settings Sound Volume Drag the slider under Ringtone notifications to adjust the volume 10 27 How can I add a message signature...

Page 142: ...nfidential Copyright Huawei Technologies Co Ltd 115 The figures are for your reference only The actual screens may vary 10 28 How do I hide the sender information when forwarding a message On the messaging screen touch the menu icon then Settings and disable Show sender when forwarding ...

Page 143: ... vary 10 29 How do I send contact information using the multimedia message Touch and hold the contact that you want to send in the contact list select Share contacts Messaging select MMS vCard and then send the multimedia message by following the onscreen instructions 10 30 How can I block harassment messages Go to Messaging Harassment filter Add the specific contact to the blacklist and touch OK ...

Page 144: ...Co Ltd 117 The figures are for your reference only The actual screens may vary 10 31 How do I remove an email account Go to Settings Accounts Email Select the email account to be deleted and touch Remove account 10 32 How can I view the contacts on the blacklist Go to Messaging Harassment filter Touch the information to view ...

Page 145: ...actual screens may vary 10 33 How do I clear unread notifications On the Notifications panel touch the Notifications tab page and touch the trash icon 10 34 Can I change the Message ringtone On the messaging screen touch the menu icon Touch Tone and then select a tone When you change Default notification tone in the system settings the message ringtone is not changed accordingly ...

Page 146: ...3 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 119 The figures are for your reference only The actual screens may vary When you change Default notification tone in the system settings the message ringtone is not changed accordingly ...

Page 147: ...ake sure you network carrier has enabled the data services for your phone 2 Make sure you have turned on the data services on your phone 3 If the problem persists use you SIM card on another phone that has normal network connection and check whether the SIM card is faulty 11 3 Why does my Phone use only the GSM services while it is roaming Besides the GSM services your Phone also supports the TDD ...

Page 148: ...ignal bar You can set the data traffic in Settings Manage SIM card 4 Disable the mobile data function and then enable it again II Identify other causes 5 Make sure Mobile data is enabled Click down from the status bar to enable mobile data 6 If the 4G service is not enabled for your phone disable the 4G function to avoid signal interference 7 Go to Settings Mobile networks Access Point Names Edit ...

Page 149: ...nal suddenly 1 Make sure your SIM card is standard cut cards are not supported because non standard cards may cause this problem 2 Make sure you are in an open area instead of a closed area or a remote area with poor signal strength 11 10 How do I share a network and enable a Wi Fi hotspot When you enable the Wi Fi hotspot on your phone other phones can access the Internet using your data plan Go ...

Page 150: ...computer use HiSuite to install the USB driver for your phone Right click My Computer and choose Manage The screen displays the new network adapter When using USB tethering your phone s mobile data connection must be turned on Otherwise your phone can t provide Internet access for computers If the computer provides a wireless network adapter you can turn on Portable Wi Fi hotspot under Settings Wi...

Page 151: ...r data service when you don t need to go on the Internet 3 When you surf the Internet set your phone to block images on web pages 4 On the browser screen open the option menu and touch No images Off Wait until the icon is changed to No images On 5 If not needed turn off background data synchronization Open the notification panel and touch 6 Close networked applications not in use Open the list of ...

Page 152: ...ne to a USB drive using the OTG cable The USB drive may be incompatible Try again with another USB drive 11 21 Can I connect my phone to a mouse or a keyboard using the OTG cable Yes if your phone supports OTG When connected the phone provides power to the mouse or keyboard Certain devices with a high power rating may not work properly In this case use another mouse or keyboard 11 22 Why does my p...

Page 153: ...ne driver on your computer or configure an appropriate network connection before using this feature Refer to your computer s operating system instructions for details Connect your phone to the computer using a USB cable go to Settings select More Tethering portable hotspot USB tethering and activate the USB tethering function Accessing the Internet on your computer consumes more mobile data than u...

Page 154: ...eded 11 31 How do I open a new page in the built in browser Enter the URL directly in the address bar on the Browser screen 11 32 How do I delete personal data from the built in browser On the Browser screen open the options menu and select Settings Privacy security Select the data you need to delete such as the cache browsing history cookies and forms data Delete data by following the onscreen in...

Page 155: ...wer your phone can t access the data network or the Wi Fi network in the ultra power saving mode 11 38 How do I disable the 4G network connection Go to Settings Wireless networks More Mobile network Touch Preferred network type and select 3G 2G auto 11 39 Why does my phone have no 4G signal 1 Flick down the status bar to display the notifications panel On the switch tab page check whether the 4G n...

Page 156: ...h supports faster data transmission than the 3G network 11 44 Why does the 4G phone consume more traffic than the 3G phone This understanding is incorrect The 4G network uses 42 MHz frequency and the 3G network uses 21 MHz frequency The download speed of the 4G network is faster than that of the 3G network However fast speed does not mean a large traffic consumption Traffic consumption depends on ...

Page 157: ... current area is covered by the 4G network 11 48 What is Signal The Signal provides the following functions 1 When the signals in the edge areas of the network are weak the Signal receives signals in an all round manner thereby optimizing the network experience and call quality 2 In a high speed mobile network environment for example on a train the Signal improves the call success rate and reduces...

Page 158: ...etects the blocking and the phone turns off the screen to avoid call release by misoperations If the sensor is blocked your phone does not automatically turn on the screen after you end the call 4 Check whether the Strict Mode enabled option in Developer options is enabled This option causes a red rectangle to border the screen Therefore disable the Developer options when you normally use the phon...

Page 159: ...the protective film tear off the screen protective film and check whether the screen is faulty If the scratches disappear you are suggested to replace a screen protective film 12 7 Why is the screen darker or brighter Check whether the light sensor works properly If the light sensor is blocked the screen brightness may be abnormal By default your phone automatically adjusts its screen brightness b...

Page 160: ...r phone uses the IPS screen which is the same as that of iPhone 6 The color of IPS screen is fine smooth and accurate Samsung phones use the AMOLED screens 12 10 What can I do if my screen is exposed to water If water has entered your phone you can t simply return your phone The non warranty maintenance is recommended If no water has entered your phone take your phone to an authorized Huawei servi...

Page 161: ...8 use the cutting edge JDI screens which pass strict quality tests before delivery This phenomenon is normal and does not affect the phone functions 12 13 Why does the screen have bright spots dark spots impurity spots or black spots Huawei phones adopt the universal standards in the industry Around 5 mm outside the dark spots and impurity spots the dark spots and impurity spots with the diameter ...

Page 162: ...ch is 15 higher than that of iPhone 6 Plus 60 Therefore the color is more vivid This is a brand new technology and can t be simply compared with common screens This phenomenon is normal and does not affect the phone functions 12 16 Why does my screen automatically change or why does my phone automatically open software 1 If the screen automatically changes when your phone is charging or connecting...

Page 163: ... important data and restore your phone to its factory settings or update your phone Go to the Huawei Downloads Page and download the software update package Refer to the update guide in the package before completing the update 12 20 Why can t the virtual buttons on the navigation bar be hidden Go to Settings Navigation bar and touch to hide the navigation bar The figures are for your reference onl...

Page 164: ...e To purchase a USB OTG cable contact your device vendor Your phone will be updated and restored to its factory settings If your phone can t be updated contact Huawei technical support or take your phone to an authorized Huawei service center 12 22 Why is the touchscreen slow or unresponsive during normal use 1 Check whether there is a screen protective film attached Some screen protective films a...

Page 165: ...rsists contact Huawei technical support or take your phone to an authorized Huawei service center 12 23 How do I cancel the screen unlock password For EMUI 3 1 Go to Settings All Privacy security Screen lock passwords Password Cancel the password for unlocking 12 24 How do I delete unnecessary home screens Pinch two fingers together to switch to the home screen management panel and then touch on t...

Page 166: ...later platforms you can use the smart screenshot function 12 27 How do I set the screen switching effect Touch and hold an empty area on the home screen Touch Transitions and set the desired effect 12 28 How do I add a widget to the home screen Touch and hold an empty area on the home screen Touch Widget and drag a widget to the home screen The figures are for your reference only The actual screen...

Page 167: ...on cover your palm on the screen and press against the screen gently until the phone vibrates 12 33 How do I quickly wake up the screen On Motions and gestures touch Double touch and select Double touch to turn on the screen Then you can quickly wake up the screen when the phone is in sleep mode 12 34 Can I operate my phone using wet hands If you use your phone with wet hands the phone may get wet...

Page 168: ...ial Copyright Huawei Technologies Co Ltd 22 The figures are for your reference only The actual screens may vary 12 36 When does my phone display the interactive screensaver If this function is enabled your phone plays the selected screensaver images when it enters sleep mode during charging ...

Page 169: ...be displayed only when the input language is set to English 13 3 Why aren t there shortcut number buttons on the keyboard of Huawei Swype The keyboard of Huawei Swype does not have independent number buttons However you can use one of the following methods to input numbers 1 Touch the 123 button to display digits and special characters 2 Touch and hold the 123 button to display the numeric keypad ...

Page 170: ...hen select a font size 13 7 What can I do if my phone can t automatically adjust its screen brightness Check whether the auto brightness function is enabled If not select this function 13 8 What can I do if my phone can t automatically rotate its screen Check whether Auto rotate is enabled If not select this function 13 9 Why does the font size remain unchanged after I set it to large You can only...

Page 171: ...creen You can only flick left or right to unlock your screen if magazine unlock is enabled If you flick upwards there are four shortcut buttons 13 12 How do I hide the virtual buttons Go to Settings All Navigation bar Touch Navigation bar The figures are for your reference only The actual screens may vary 13 13 How do I exit Developer options On the home screen go to Settings Manage apps All Setti...

Page 172: ...yright Huawei Technologies Co Ltd 26 The figures are for your reference only The actual screens may vary 13 14 How do I hide apps such as WeChat in visitor mode Go to Settings Security Privacy protection Set passwords Then select the apps to be hidden in visitor mode for example WeChat or Weibo ...

Page 173: ...P8 Smartphone FAQs 13 System settings Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 27 The figures are for your reference only The actual screens may vary ...

Page 174: ...u do not want such a function set it to off 13 16 Why is there a blinking red frame on the screen You may have enabled the developer options that are hidden in the system and selected strict mode under Settings Developer options Strict mode enabled If strict mode is enabled the screen blinks when the app is operated for a long period of time using the main thread The figures are for your reference...

Page 175: ...name if the number is not saved in the phone the calling party is called a stranger when a message is received If you speak Read the phone reads the message You can set the text to speech function under HiVoice Settings Text to speech 13 20 Why can t I lock my screen during phone calls and isn t there any screen locking sound During the phone calls unlocking the screen is determined by the preconf...

Page 176: ...ock the screen and why are the icons automatically recovered after I re arrange them Check whether you arrange the icons in visitor mode To maintain a normal home screen the icon arrangement is not recorded in visitor mode and the home screen recovers when you unlock the screen again You can unlock the screen use the owner password and set the home screen in owner mode 13 23 Why are the icons move...

Page 177: ...tings Manage apps Check whether Camera is Disable If yes enable it manually 13 28 Why is the screen brightness a little darker when I browse a web page You can drag the brightness bar to a proper position 13 29 Why does the screen brightness become brighter in normal power saving mode Only the CPU and network connection frequencies are slightly adjusted if you enable normal power saving mode 13 30...

Page 178: ...one or press the power button to turn on the screen the unlock screen is displayed Enter your PIN and touch OK to unlock the screen 13 33 How do I set a screen unlock pattern For the EMUI 3 1 go to Settings All Privacy security Screen lock passwords Password Pattern 13 34 What can I do if I forget the unlock pattern Your phone will not be locked even if you incorrectly draw the unlock pattern for ...

Page 179: ...information drag down on the screen To add a city touch Add city When you press and hold a city the weather information of the city can be deleted To configure other weather settings touch the settings button at the bottom of the same screen You can then set the temperature unit whether tones auto update and update interval 13 38 How do I view the Developer options To view the developer options go...

Page 180: ...ane mode In airplane mode your mobile network will be unavailable Go to the notification panel and turn on or off Airplane mode Press and hold the power button and choose Airplane mode from the displayed option menu 13 41 How do I restore my phone to its factory settings On the home screen go to Settings Privacy security Backup reset Personal data Factory data reset Touch Reset phone 13 42 How doe...

Page 181: ...tary protocol used for connecting to Huawei MediaQ device and DLNA protocols multimedia box the Wi Fi network is required To set multi screen perform the following steps 1 Connect the TV to the multimedia box that supports the Mirror or DLNA protocol 2 Connect the box and your phone to the same LAN 3 Access the multi screen search box using any of the three methods Flick down from the status bar a...

Page 182: ...displayed as Unknown or no specific number is displayed the phone number may not be saved in the SIM card which is common for China Mobile subscribers 13 51 How do I enter USB debugging mode By default the Developer options are hidden for your phone before delivery 1 Go to Settings About phone 2 Touch the build number several times in rapid succession until a message is displayed to indicate that ...

Page 183: ... the shortcut switch list 2 Touch to customize the shortcut switches 3 Drag a switch shortcut to a new position in the list 13 56 How do I view phone information such as the operating system version Go to Settings touch About phone and then flick up your finger to view your phone s operating system version 13 57 How do I set the flip to mute function On the Settings screen touch Motions and gestur...

Page 184: ... create events in the calendar 1 In the Calendar screen touch 2 Enter event details such as the event name time location and how often it repeats 3 When you are done touch Save 13 61 How do I delete events from the calendar 1 On the calendar screen touch the options menu and touch Delete events 2 Select the events in the calendar 3 Touch Delete 13 62 What can I do if I forget the password of an en...

Page 185: ...d Confidential Copyright Huawei Technologies Co Ltd 39 The figures are for your reference only The actual screens may vary 13 64 Why can t I use gloves mode On the Settings screen enable Gloves mode After gloves mode is enabled if you can t use your phone change a thinner glove ...

Page 186: ...Notes screen you can see that a is prefixed to the processed item 13 67 Why can t I open the music player when I double touch the lock screen Currently this function is not supported 13 68 Why can t I directly open the app after I draw the corresponding letter on the screen To protect your information security your phone does not skip the password unlock step after you draw a letter 13 69 Does my ...

Page 187: ...vorite pictures 13 74 Why does my phone automatically change wallpapers The live wallpapers function is enabled To disable this function press and hold a blank area on the home screen touch Wallpapers and disable Shake to change or Random change 13 75 How can my phone not display the corner mark of the icons on the home screen The EMUI 3 1 system supports the corner mark hiding function To disable...

Page 188: ...r your reference only The actual screens may vary 13 76 Can the app icons on the home screen automatically align with each other Enable the automatic alignment function as follows On the home screen press and hold a blank area without icons touch Home settings and touch Auto align If you delete an app another app automatically fills in its position ...

Page 189: ...en press and hold a blank area without icons touch Home screen settings and disable NewsFeed NewsFeed can recommend your favorite information for you The app icon is located on the leftmost screen and is not displayed if you disable it 13 78 What is NewsFeed The EMUI 3 1 system supports the NewsFeed function which can recommend your favorite information for you The app icon is located on the leftm...

Page 190: ...djust the size of the Widgets You can press and hold certain Widgets such as Gallery and Music to adjust their sizes 13 81 How do I change the folder name Press and hold instead of touching the folder name to modify it 13 82 Why is the circular sliding function unavailable This function can t coexist with NewsFeed Therefore disable NewsFeed before enabling this function 13 83 How do I set the unlo...

Page 191: ...d Confidential Copyright Huawei Technologies Co Ltd 45 The figures are for your reference only The actual screens may vary 13 85 How do I hide the navigation bar after enabling the Touchplus function Go to Settings All Smart assistance Touchplus and enable Film navigation keys ...

Page 192: ...re for your reference only The actual screens may vary 13 86 Why is the screen zoomed out and isn t the content displayed in full screen When you flick left and right in the navigation bar area you can trigger the One hand UI function To disable the One hand UI function go to Settings All Smart assistance One hand UI and disable One hand layout ...

Page 193: ...P8 Smartphone FAQs 13 System settings Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 47 The figures are for your reference only The actual screens may vary ...

Page 194: ...ode Go to Settings touch a Wi Fi connection and select the Show advanced options check box Set Keep Wi Fi on during sleep to Always Otherwise after the screen is turned off for a while the Wi Fi connection is interrupted 13 89 Why is Wi Fi disabled after I enable a Wi Fi hotspot When you enable Wi Fi your phone works as a receiver and when your enable the Wi Fi hotspot your phone works as a transm...

Page 195: ...ter I turn off the data services The 3G indication in the signal box indicates signals instead of data services 13 96 Why is the status bar displayed in the notification panel when I flick the status bar down When notifications exist in the notification panel the notification panel is displayed if you flick down the screen when no notification exists in the notification panel the switch bar is dis...

Page 196: ...rs to you in a timely manner The Smartcare function will use certain of your personal information contact message and location 13 100 What event types does the Smartcare provide In the EMUI 3 1 system the Smartcare includes the following events Flight Train Hotel Weather Meeting Birthday Rest and Commute For example the flight train and hotel events remind you to make arrangement according to the ...

Page 197: ... I tell whether my phone is authentic On the home screen go to HiCare Service and touch Phone authentication You can identify your phone according to the onscreen instructions using various modes such as website query phone query and message query 13 105 What can I do if my phone keeps displaying the update information 1 Make sure you have properly inserted the 4G card in the 4G card tray 2 Make s...

Page 198: ...l reminders require the information read from the reservation messages If you do not receive the successful reservation messages your phone can t plan and reminder your itineraries 4 The commute and rest reminder functions need to periodically learn your rest and work time in your home and work place through network connection 5 The birthday reminder function requires the birthday information save...

Page 199: ...send flight reminders Yes The Smartcare can send flight information one day in advance according to the flight information in the successful booking messages and remind you to depart in time and plan for the route to the airport 13 112 Can the Smartcare send train reminders Yes The Smartcare can send train information one day in advance according to the train information in the successful booking ...

Page 200: ...d shifting keyboard under Settings One hand UI 13 117 Why does my phone often automatically switch over One hand UI mode After One hand UI mode is enabled the keypad identifies the hand held state to adjust the keypad size facilitating the One hand UI In One hand UI mode you can tilt your phone to display the keypad at left at right or in the middle To set this function go to Settings All Smart as...

Page 201: ...with navigation buttons developed by Huawei When your phone uses this screen protective film there are certain touch areas in the upper and lower parts of the screen where you can perform shortcut functions 13 122 How do I enable the Touchplus function Go to Settings All Smart assistance Touchplus and enable the Touchplus function 13 123 How do I use the touch areas in the upper part of the screen...

Page 202: ...UI website 4 Decompress the software package in a dload folder Save this folder in the root directory of the microSD card using a card reader 5 Power off your phone Then press the volume up volume down and power buttons simultaneously Your phone forcibly update the firmware and automatically powers on after the updating is complete For details refer to http jingyan baidu com article cdddd41c80395f...

Page 203: ...ature set power saving mode to Normal under Phone Manager Power saving 2 Check whether the battery level is low At low battery level to extend the phone usage and protect your phone your phone s performance is limited You can charge your phone 3 Check whether any download task is implementing on the background File copying operations increase the load of the phone 4 Check whether third party secur...

Page 204: ...You can update the app to the latest version If the issue persists provide detailed information such as app name and version to Huawei technical support engineers 14 7 Why can t I disable the traffic monitoring function 1 Go to Settings All Data usage Traffic manager Package settings After you complete the settings for the first time the settings take effect immediately You can disable Automatic c...

Page 205: ... case mode under Settings All Smart assistance More Smart cover 14 13 Why is the calculator open after I unlock the screen There are two possible reasons 1 On the lock screen flick up the screen and touch Calculator can open the calculator Therefore the calculator is triggered by mistake 2 The theme is problematic You can change the theme in the Theme app 14 14 How do I set a voice mailbox number ...

Page 206: ...sion manager 2 Open Phone Manager flick left to open the second function screen and touch Permission manager Then you can set the app permissions according to your requirements 14 17 How do I disable the traffic notification function Go to Settings All Traffic manager Package settings Automatic calibration Disable Automatic calibration 14 18 How do I disable the permission prohibition notification...

Page 207: ...normal for a smartphone to generate heat when it is consuming its battery power Android phones allow multiple applications to simultaneously run in the background However some third party applications keep connecting to the network or running in the background which consumes battery power Generally your phone s temperature gets higher as it consumes more battery power When you sense obvious heat g...

Page 208: ... the heat and increase your phone s battery life 15 6 Why does my phone generate excessive heat when I am playing songs It is normal if you feel that your phone is overheated when you are listening to songs with the screen turned on especially in hot weathers Your phone s music playback quality has been improved and more heat may be generated while songs are playing Therefore do not play songs thr...

Page 209: ...up manager deselect applications that you do not want to automatically start when you power on your phone and then restart your phone 6 Prevent background applications from consuming battery power when the screen is turned off To set your phone not to connect to the mobile network when the screen is turned off Go to Settings Mobile networks and deselect Mobile data always on Then your phone will d...

Page 210: ... Wi Fi and Bluetooth when you do not need to use them under Settings Wireless networks Wi Fi and Bluetooth Close unimportant third party application notifications Go to Settings Notification center and disable the permission for unimportant third party application to send notifications to you Close protected applications under Settings Protected apps Prevent applications from automatically startin...

Page 211: ...t work restart your phone 3 If the preceding solution does not work back up important data and restore your phone to its factory settings 15 11 Why does it take a long time to charge my phone 1 Make sure the two ends of the data cable are properly attached to your phone and the charger 2 If you are using a small load charger and a computer USB cable that generally has a limited current of 500 mA t...

Page 212: ...le Go to Settings Display Sleep and set a shorter time for the screen to go to sleep 15 15 Will the indicator respond when my phone s battery level is less than 10 When the battery level is lower than 10 but higher than 2 the LED is turned off the indicator does not blink and event reminding will not be affected When the battery level is lower than 2 the indicator is blinking red 15 16 What can I ...

Page 213: ...under room temperature Therefore it is normal that you feel the charger is overheated especially if you are temperature sensitive If you are not assured take your charger to a service outlet for check If the customer requires specific statistics explain the standards in detail the hotline personnel shall not directly describe the statistics to the customer Based on the EN 60950 1 the maximum tempe...

Page 214: ...ower button to turn on the screen If the charging indicator becomes 100 your phone is fully charged Note The figures are for your reference only The actual screens may vary 15 21 What can I do if my phone can t properly display the battery level Restart your phone or back up important data and restore your phone to its factory settings If the problem persists replace the battery if it is removable...

Page 215: ...therwise the battery and charger may be damaged Do not place the battery in environments with low temperature high temperature or significant temperature changes because the battery lifespan may be shortened 15 24 How do I check the battery status Go to Settings Power saving and check the remaining battery power and time 15 25 How do I check the ranking of power intensive applications Go to Settin...

Page 216: ...use the charger to charge your phone instead 15 30 Can I use a Huawei charger in other countries Huawei chargers have certain requirements in terms of the input voltage generally 100 240 V and 50 60 Hz For details see the instructions on the charger label If the voltage in the country or region you are currently in is within that range you can use the charger without a transformer The power plug s...

Page 217: ...acts and calendar events from my Gmail account 1 Download the install the apps that should be synchronized with the contacts and calendar events in the Gmail account including Google calendar synchronization service Google contact synchronization service Google Play store 2 Go to Settings Google Synchronize settings Touch Sync now in the upper right corner to synchronize the calendar events and co...

Page 218: ...ts this data at a time and causes the number hop After this data is reported the app records the steps continuously 16 1 9 Why is the app lock invalidated after I restart my phone When you drag down the app to lock it under Recent apps the app lock is invalidated after your restart your phone 16 1 10 Why is there a deviation between the counting of the pedometer app and my own counting The app cou...

Page 219: ...lopers to solve the compatibility issue and guide the users to update the third party apps in a timely manner The following apps can be used to detect whether the third party apps are compatible with the Android 5 0 system 1 App Center When you search for an app in the App Center description is provided below the app icon The figures are for your reference only The actual screens may vary 2 App In...

Page 220: ...2 Why isn t the camera icon displayed on the home screen The app may be disabled for facilitating the APK management in the Android system As a result you can t find the app icon To solve this issue Go to Settings Manage apps Check whether the camera app is disabled If yes enable it manually The figures are for your reference only The actual screens may vary 16 2 3 Why are only a few FM radio chan...

Page 221: ...is disabled If yes enable it 3 Switch over the network to restore the connection 16 2 8 Can I set the app preview to icon preview No but you can touch the brush icon at the bottom to close the recently used apps 16 2 9 Why does my phone display another app when I touch the back button When a certain app is enabled it rapidly enables multiple tasks and finally displays only one task As a result the...

Page 222: ...rectory for the downloaded files If yes set the download path to your microSD card For specific file paths refer to the directories of the microSD card in Files If the issue persists the videos or files are not allowed to be saved in the microSD card which can t be controlled on your phone 16 2 15 How do I update save and subscribe the magazine unlock wallpapers By default when your phone is conne...

Page 223: ...r the signal reception is good 2 Close some security protection apps and apps that use large data traffic to ensure a smooth operation environment 16 2 20 How do I use the voice navigation function In the current version the navigation app can t be enabled using voice input in the driving mode You can manually enable the preconfigured navigation software in driving mode 16 2 21 How do I make calls...

Page 224: ... 2 28 Why can t I choose the SIM card for making phone calls and why does my phone make phone calls over card 1 by default Check whether the contact is the default contact Currently the third party contact app may take over the system contact and the app generally does not adapt to dual cards 16 2 29 Why can t my phone match the contact with the number in the SMS Your phone can t match the number ...

Page 225: ...your phone has not been rooted If the output is ended with your phone has been rooted 2 If no back up important data and restore your phone to its factory settings 16 3 2 Why does the third party app installed on my phone encounter exceptions The exceptions are mainly caused by the compatibility issue of software versions Your phone is running Android 5 0 Some apps may not be compatible with this ...

Page 226: ...K format only Make sure the app you are trying to download is in this format 2 If the app is not from the app center you need to set the phone to trust the app source and then install the app Go to Settings Security Touch Unknown sources Then install the app again 3 The third party app may not be compatible with your phone Try using similar apps 16 3 9 How do I disable the auto startup third party...

Page 227: ...tion apps Huawei Phone Manager is completely integrated with the EMUI system and defends insecure code from the bottom layer It can perfectly protect your phone Therefore you are not suggested to uninstall it 16 3 17 How do I restore Phone Manager after I delete it Currently separate Phone Manager installation package is not provided You can restore it as follows 1 Restore your phone to its factor...

Page 228: ...tion in the search box 16 3 22 How do I cancel the update notifications of Huawei App Center On the Huawei App Center screen go to TOOLS Update manager In the app list touch Ignore updates 16 3 23 How do I move the installed apps to the microSD card On the Huawei App Center screen go to TOOLS Move apps Touch Move apps to SD card next to the app 16 3 24 How do I close the suspend window pushed by t...

Page 229: ...ou can touch the screen at this time to transfer the file to the peer phone 4 After the file transfer is started you can separate two phones 17 2 Why can t NFC recognize the bus card 1 Check whether your phone plays any sound when it is close to the bus card 2 If your phone does not have the APK program to parse the bus card data your phone can t read the data in the bus card You can install the E...

Page 230: ...the merchant name merchant address and bills if the payment is successfully made to the issuer bank If the bank verifies that the POS machine is not charged the bank will return the money to your account within the billing cycle The billing cycles depend on the banks Please consult the bank counters 17 5 Why can t I make payment using my phone on the ATM You are advised to make payment on the ATMs...

Page 231: ...y the service provider or at the customer counter After you set the default payment card in Honor Wallet you can use this function For details please consult the service provider and the interpretation of the service provider shall prevail 17 12 How does NFC function transfer files 1 Enable NFC If you are using the China Mobile customized phone you need to turn on the P2P switch 2 Open an image in...

Page 232: ...e only The actual screens may vary II Forcible recovery The following recovery methods may cause data loss It is recommended that you back up important data from time to time during use 1 Software download Visit the EMUI website to download the corresponding software 2 Local update using a microSD card a Prepare a microSD card that has a capacity of more than 2 GB Brands including SanDisk Kingston...

Page 233: ... Uninstall the microSD card and try again 4 Check whether your phone s battery level is at least 20 If not charge your phone 18 3 The update package is available on the entire network Why can t my phone detect the update package 1 Check whether your phone has been rooted and the system files have been deleted 2 If the system files have not been modified touch Settings Manage apps All Update Clear ...

Page 234: ...m the navigation area on the left then to display the backup page 2 Select data that you want to back up and the backup directory on your computer 3 Click Next 18 8 How do I restore data to my phone 1 On your computer click Home Page from the navigation area on the left then to display the restoration page 2 Select the backup files you want to restore You can change the backup directory to view ba...

Page 235: ...ard microSD card Huawei cloud account backup application or HiSuite The preceding methods may not be supported on some models 18 15 How do I back up data to a microSD card Go to Settings and touch Storage Default storage location SD card On the backup screen touch New backup select the data you want to back up and follow the onscreen instructions to back up the data to the microSD card 18 16 How d...

Page 236: ...es Co Ltd 90 18 18 How do I permanently delete all the files on my phone Touch Settings Backup reset Factory data reset and select Erase internal storage to format the internal storage space of your phone 18 19 How do I set my phone to automatically check and perform updates Go to Settings and touch Auto update Menu Update settings ...

Page 237: ... FAQs 19 Fingerprint identification Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 91 19 Fingerprint identification 19 1 Does my phone support fingerprint identification No ...

Page 238: ...P8 Smartphone FAQs 20 Dual systems Issue 01 2015 03 Huawei Proprietary and Confidential Copyright Huawei Technologies Co Ltd 92 20 Dual systems 20 1 Does my phone support dual systems No ...

Page 239: ...ers The issue will be solved in updated versions 21 3 How do I download the User Guide of my phone Download the User Guide corresponding to the phone model from Huawei official website http consumer huawei com cn support manuals index htm 21 4 Why can t I view the User Guide in phone services Make sure you have enabled the data services or connected to the Wi Fi network 21 5 Can I scan a QR code u...

Page 240: ...your service provider s network when it powers on and registers with the network it does not use an Internet connection to synchronize date and time and no data traffic will be generated If your phone fails to obtain the date and time from your service provider s network when it powers on and if you have enabled the automatic time update function your phone synchronizes the date and time with the ...

Page 241: ...el will be displayed when you flick down on the home screen Otherwise the notification panel will be displayed when you swipe down from the upper left corner of the screen and switch shortcuts will be displayed when you swipe down from the upper right corner of the screen 21 15 Can I move icons from a folder to another screen No 21 16 How do I turn on the scientific calculator Open your calculator...

Page 242: ...ally obvious in a dry environment such as in winter This is a normal phenomenon and is not a quality or safety defect of the headset 21 22 How do I use the noise reduction headset The active noise reduction headset is able to actively reduce the external noise and bring you better sound experience Different from general active noise reduction headsets that are large in size your headset is small a...

Page 243: ...ed and can t re charge your phone can t power on 2 Steady red while charging battery level is below the warning level 3 Steady orange while charging battery level is above the warning level 4 Steady green while charging charging is complete or nearly complete 5 Blinking green new message new email missed call calendar reminder missed alarm For some third party apps such as QQ Weibo and WeChat the ...

Page 244: ...hird party firmware is not adequately tested and may not be compatible with your phone your phone may be vulnerable to viruses Reformatting your phone can have unexpected consequences exercise caution If your phone can t work properly and can t be restored you are at your own risk Huawei authorized service centers can handle software and hardware faults resulted from reformatting but charges will ...

Page 245: ...ming calls close the alarms and play music over the mini window on the smart leather cover Specific functions are subject to the actual product models 21 35 Why can t I set the incoming call to mute using the smart leather cover 1 Go to Settings Motions and gestures Flip Enable Mute incoming calls In this way you can set the incoming calls to mute or stop vibration when you flip your phone 2 You c...

Page 246: ...ont size of messages and contacts is automatically adjusted accordingly 21 40 Does my phone support the counting function Your phone supports the convenient counting function 1 On the Clock screen touch the Stopwatch tab Touch Start to start counting 2 During the counting you can click Lap to measure the number of times 3 Click Reset to stop counting 21 41 Does my phone support the countdown funct...

Page 247: ...tons There are no differences 21 45 3 Why does my phone suddenly take a screenshot when I use it normally Your phone achieves screenshot based on your instructions with your knuckles by detecting the screen touch capacity and signals of the gravity sensor Through strict tests the probability of triggering the screenshot with fingers by mistake during normal use is extremely low You may occasionall...

Page 248: ...ases However if the shapes are greatly different from the algorithms for example 6 C 8 and W screenshot fails However screenshot can be successful if the irregular polygon is closed for example a heptagon or a starfish You can practice more to master this operation 21 45 8 Does smart screenshot affect the standby time of the phone The algorithm for identifying the knuckles is integrated on the har...

Page 249: ...s disabled You can enable it under Settings Smart assistance Speech awareness Then make simple settings and voice practices and you can use the speech awareness function Currently your phone supports the following speech awareness functions 1 Finding your phone You can say Hello E where are you 2 Making phone calls You can say Hello E please call Xiaohua The figures are for your reference only The...

Page 250: ...ophone of the headset it still collects the wakeup voice using the phone s microphone The Bluetooth headset also encounters such an issue 21 46 8 Why can t I wake up my phone You can use the following methods to improve the success wakeup rate 1 You are suggested to use the standard wakeup keyword type If you use Custom wakeup keyword select the cadenced words with four or five syllables 2 Try mak...

Page 251: ...esearch and optimize the most common and required voice input scenarios Therefore currently we design the voice instructions for making phone calls and finding your phone The instructions for playing music or performing navigation may be planned in later versions 21 46 14 Why does my phone call a different contact when I input voice instructions Currently the success identification rate can t achi...

Page 252: ...ll 4 A good wakeup keyword has the following features large mouth opening degree large loudness clear pronounce and compound finals for vowels 5 The wakeup keyword can be the word that is rarely used 21 46 19 Why is the wakeup keyword still in Chinese even if I have changed the system language to English Your phone supports speech awareness languages in Chinese and English You can set the speech a...

Page 253: ...he wakeup keyword You need to set and practice the wakeup keywords in a quiet environment The wakeup keywords should be easy to identify Do not use reduplicated words or popular words If your phone does not respond to the wakeup keyword try again in a quiet environment or set a new wakeup keyword 21 46 28 Why is the wakeup keyword practice failed and why does the recording screen keep being displa...

Page 254: ...ary and Confidential Copyright Huawei Technologies Co Ltd 108 22 Product specifications TODO 22 1 Basic specifications of products in different standards P8规格参数 xlsx P8关键器件供应商 清单 xlsx 22 2 List of pre installed apps P8预置第三方应用 预置清单 xlsx 22 3 Bluetooth compatibility list P8蓝牙兼容性设备 xlsx ...

Page 255: ...ass 4 Sweden SD 2 0 9 TOPRAM 32 GB Class 4 USA SD 2 0 10 Dane Elec 32 GB Class 2 USA SD 2 0 11 Filemate 16 GB Class 10 USA SD 2 0 12 Apacer 4 GB Class 6 China SD 2 0 13 PQI 2 GB 2 GB China SD 1 0 14 Transcend 16 GB Class 6 China SD 2 0 15 Esuninfo 4 GB Class 4 China SD 2 0 16 Samsung 4 GB Class 4 China SD 2 0 17 KingMax 1 GB China SD 1 0 18 Samsung 8 GB Class 4 China 19 Lexar 64 GB Class 10 China ...

Page 256: ...Disk 4 GB China SD 2 0 38 PQI 8 GB Class 6 China SD 2 0 39 Filemate 8 GB Class 6 USA SD 2 0 40 Nokia 2 GB USA SD 1 0 41 Kingston 8 GB Class 4 Denmark SD 2 0 42 TOPRAM 32 GB Class 4 USA SD 2 0 43 KingMax 1 GB China SD 1 0 44 Lexar 64 GB Class 10 China SD3 0 45 SanDisk 128 GB Class 10 China SD 3 0 46 Toshiba 16 GB Class 10 Japan SD 2 0 47 Panasonic 4 GB Class 10 Japan SD 2 0 48 Team Group 128 GB Cla...

Page 257: ...510E 713 MB available HUAWEI T8950 980 MB available The following table lists the allocation of the ROM and RAM ROM partitions a phone ROM is similar to a hard disk on a computer 64 GB Partition Size Description Query method Boot and operating system data backup partition About 128 MB This partition stores the boot and operating system backup data The data in this partition is used when you restor...

Page 258: ...formatting Cannot be queried Total 64 GB These partitions are for your reference only Partition sizes vary according to the product customized version For the standard configuration the size is 16 GB and for the premium the size is 64 GB RAM partitions a phone RAM is similar to the RAM of a computer 3 GB Partition Size Description Query method Bottom partition About 56 MB This partition saves the ...

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