April 2015
79
7.19 Why is a photo taken with the flash blurred?
Possible reasons include:
1.
You may have put your hand near the flash, resulting in bad image contrast ratio. Try
moving your hand away from the flash area and check whether the problem persists.
2.
Your phone's cover may be near the flash. Remove it and check whether the problem
persists.
7.20 Why do the photos I take with flash on have red eyes
or bright spots?
If the light level is low, human eyes dilate, and the light of the flash reflects back to the
camera, resulting in a red-eye or bright spot effect. This is normal.
7.21 Why do the photos I take with flash have color cast?
You may have covered the camera or flash with your hand or your phone's case or
protective screen film, resulting in unclear images and color cast (an obvious tint of blue
or yellow). Remove the obstruction from the camera or flash.
Colors of a photo taken with flash are inconsistent with the colors of a photo taken
without. Photos taken with flash have a deeper tint of yellow, because a light source with
a different temperature appears in addition to the existing ambient light source. This is
normal. You may need to update your phone to the latest version.
Try restoring the default settings.
You may have made the protective lens of the camera or flash dirty, making the photos
look blurred and foggy. Remove your phone's cover and wipe the lens with a cleaning
cloth.
If the problem persists after you have wiped the lens clean, please use a PC cover purchased from
Huawei's official website.
7.22 Why does video recording suddenly stop?
You may have reached the maximum file size, 4 GB.
7.23 Why does it take a long time to open Gallery after I
take photos?
Your phone performs a large number of algorithm-based image processing operations in the
background to achieve optimal photo effect. This may take a long time, causing a delay in
opening Gallery. Please wait for several seconds.