lp-181 Rev. 3.3.15
10
Glass Lined Storage Tank
Five Year Limited Warranty
HTP warrants each glass lined storage tank to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION.
This limited warranty is only available to the original owner of the
storage tank, and is non-transferable.
COVERAGE
A. This warranty covers the storage tank assembly ONLY. The
storage tank assembly consists of a storage tank, insulation, and
outer jacket.
B. Should a defect or malfunction result in a leakage of water
within the above-stated warranty periods due to defective material
or workmanship, malfunction, or failure to comply with the above
warranty, with such defect or malfunction having been verified by
an authorized HTP representative, HTP will repair or replace the
defective or malfunctioning storage tank with a replacement storage
tank of the nearest compatible model available at the time of
replacement. It is expressly agreed between HTP and the original
consumer purchaser that repair or replacement are the exclusive
remedies of the original consumer purchaser.
C. If HTP is unable to repair or replace the storage tank so as to
conform to this warranty after a reasonable number of attempts,
HTP will provide, at its option, a replacement product. These
remedies are the consumer purchaser’s exclusive remedies for
breach of warranty.
D. If at the time of a request for service the original consumer
purchaser cannot provide a copy of the original sales receipt or
the warranty card registration, the effective warranty period for
the storage tank shall then be ninety (90) days from the date of
manufacture of the storage tank and NOT the date of installation
of the storage tank.
E. This warranty extends only to storage tanks utilized in heating
applications that have been properly installed by qualified
professionals based upon manufacturer’s installation instructions.
OWNER RESPONSIBILITIES
To avoid the exclusion list in this warranty, the owner or installer
must:
1. Have a vacuum relief valve and temperature and pressure
relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the storage tank
assembly in accordance with federal, state, and local codes.
2. Operate the storage tank assembly at pressure below that shown
on the rating plate on the pressure relief valve.
3. Keep the storage tank free of damaging scale deposits.
4. Make provisions so if the storage tank or any component part or
connection thereto should leak, the resulting flow of water will not
cause damage to the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any storage tank purchased from an unauthorized dealer or
online retailer.
2. Any storage tank not installed by a qualified heating installer/
service technician.
3. Service trips to teach you how to install, use, maintain, or to
bring the storage tank installation into compliance with local building
codes and regulations.
4. Failure to locate the storage tank in an area where leakage of
the tank or water line connections and the combination temperature
and relief valve will not result in damage to the area adjacent to
the storage tank or lower floors of the structure.
5. Any failed components of the heat system not manufactured by
HTP as part of the storage tank.
6. Storage tanks repaired or altered without the prior written
approval of HTP.
7. Damages, malfunctions, or failures resulting from failure to install
the storage tank in accordance with applicable building codes/
ordinances or good plumbing and electrical trade practices; or
failure to operate and maintain the storage tank in accordance with
the manufacturer’s provided instructions.
8. Failure or performance problems caused by improper sizing of
the storage tank, expansion device, or piping.
9. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, acts of God and the like.
10. Tank failures (leaks) caused by operating the storage tank in a
corrosive or contaminated atmosphere.
11. Failure of the storage tank due to the accumulation of
solid materials, lime deposits, or water quality contrary to the
manufacturer’s provided instructions. WATER CHEMISTRY
REQUIREMENTS – Sodium less than 20mGL. Water pH between
6.0 and 8.0. Hardness less than 7 grains. Chlorine concentration
less than 100 ppm.
12. Production of noise, taste, odors, discoloration, or rusty water.
13. Damages, malfunctions, or failures caused by subjecting the
tank to pressures greater than those on the rating label.
14. Storage tanks installed outside the fifty states (and the District
of Columbia) of the United States of America and Canada.
15. Storage tanks moved from the original installation location.
16. Storage tanks that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly.
Determine if the storage tank is “in-warranty” (that is, within the
applicable warranty period) by reviewing a copy of the original
sales receipt. You must present a copy of the original sales receipt
for a warranty service request.
If your storage tank is “in-warranty”, contact the retailer from whom
the storage tank was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date
of installation of your storage tank, in addition to explanation of your
storage tank problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by HTP claims department personnel. All alleged defective
or malfunctioning parts must be returned to HTP via the local
distribution channels where original purchase was made. NOTE:
Any parts or tanks returned to HTP for warranty analysis will
become the property of HTP and will not be returned, even if credit
is denied.
If all warranty conditions are satisfied, HTP will provide replacement
parts to the retailer.
If you have questions about the coverage of this warranty, please
contact HTP at the address or phone number stated below:
HTP
P.O. Box 429
120 Braley Road
East Freetown, MA
02717
Attention: Warranty Service Department
1(800) 323-9651
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the purchaser
in repairing or replacing the storage tank or part(s). This warranty
does not extend to labor costs beyond the coverage specified in
