lp-364 Rev. 000 Rel. 007 Date 2.12.18
19
liquid and the solar collector is left exposed to daily sunlight without
hot water usage or effective heat dissipation, such that the collector
dry stagnates, with the exception of stagnation due to system
component failure or power outage, where the system failure is
remedied within forty eight (48) hours of occurring, and;
27. Solar collector(s) left dry (no liquid circulation) and exposed to
daily sunlight (not covered) for a period of time exceeding fourteen
(14) consecutive days.
28. Any labor charges incurred by any person in connection with the
examination or replacement of a solar collector or parts claimed by
the Owner to be defective.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon
finding the issue. First, please consult the HTP Warranty Wizard
(http://www.htproducts.com/Warranty-Wizard.html) to check
warranty eligibility. You may also contact HTP Technical Support
at 1-800-323-9651 for questions or assistance. Warranty coverage
requires review and approval of the issue with HTP Technical Support
or through the Warranty Wizard prior to a full unit replacement. Any
claim for warranty reimbursement will be rejected if prior approval
from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
When submitting a warranty claim the following items are
required:
1. Proof of purchase or installation of the product –
Typically a
copy of the invoice from the installing contractor, the receipt of the
purchase of the product, or an original certificate of occupancy for
a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas fired products, a picture of the venting, including how
it exits the building
All claims will be reviewed by HTP within three (3) business days. If
additional information is required and requested by the HTP Claims
Department you will have thirty (30) days to provide it. When all
requested information is provided HTP will respond within three (3)
business days. The claim will be automatically closed if requested
information is not provided within thirty (30) days. Claims will not be
reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be
given a designation of either a) field scrap, or b) return to HTP. If the
product must be returned to HTP, the returned product must arrive
at HTP within thirty (30) days of the date of our request to return the
product. After receipt of the returned product HTP may require as
many as thirty (30) additional days for product testing.
NOTE: Any
components or heaters returned to HTP for warranty analysis
will become the property of HTP and will not be returned, even
if credit is denied.
If you have questions about the coverage of this warranty, please
contact HTP at the following address or phone number: HTP, 272
Duchaine Blvd., New Bedford, MA, 02745, Attention: Warranty Service
Department, 1(800) 323-9651.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the Owner
in repairing or replacing the solar collector or component(s). This
warranty does not extend to any labor costs incurred by any person
as a result of the repair, replacement, removal, or reinstallation of a
solar collector or any component thereof. All such expenses are the
Owner’s responsibility.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN
AND ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE
LAW IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT,
CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST
PROFIT OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY
ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS
AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND
REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR
EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING
AND SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE
WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND
SHALL BE FOR THE BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so
this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the solar
collector manufactured and sold by HTP. HTP neither assumes nor
authorizes anyone to assume for it any other obligation or liability
in connection with said solar collectors. HTP reserves the right to
change specifications or discontinue models without notice.
