HPE StoreVirtual 3200 Installation Manual Download Page 49

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Troubleshooting

Complete the Configuration Setup if interrupted

Symptom

If the Configuration Setup is interrupted before it finishes, you must return to the Configuration Setup to
complete the configuration.

Cause

You might navigate away from the Configuration Setup page, or get interrupted by another demand. Also,
clicking the

StoreVirtual

menu interrupts the process.

Action

Return to the Configuration Setup page by logging out of the existing session and logging back in.

Depending on where you were in the process when you were interrupted, you might need to use the
newly created management credentials to log back in.

Troubleshooting

Summary of Contents for StoreVirtual 3200

Page 1: ...tual 3200 Storage System Installation Guide Part Number 839935 003 Published November 2017 Edition 3 Abstract This guide describes how to install configure and troubleshoot the HPE StoreVirtual 3200 Storage product ...

Page 2: ...tial computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterpri...

Page 3: ...out related services 17 Planning the storage configuration 18 Preparing the site 19 Install the hardware 21 Installing the rail kits 21 Installing the enclosure 23 Installing disk drives 25 Disk drive installation guidelines 25 Installing a disk drive 26 Connecting the system cables 27 Cabling best practices 28 Network cabling configurations 28 Multipathing with iSCSI configurations 38 Connecting ...

Page 4: ...oubleshooting 49 Complete the Configuration Setup if interrupted 49 Websites 50 Support and other resources 51 Accessing Hewlett Packard Enterprise Support 51 Accessing updates 51 Customer self repair 52 Remote support 52 Documentation feedback 52 Warranty and regulatory information 53 Warranty information 53 Regulatory information 53 Belarus Kazakhstan Russia marking 53 Turkey RoHS material conte...

Page 5: ...vailable in the following configurations Two 1 GbE ports base configuration Four 1 GbE ports Two 10 GbE ports or two 10GBase T ports and two 1 GbE ports Two 8 Gb 16 Gb Fibre Channel ports and two 1 GbE ports Component identification The following figures identify the controllers connectors and indicators on the array enclosure and the drive enclosure Storage controller enclosure The array enclosur...

Page 6: ...4 8 9 5 Figure 3 HPE StoreVirtual 3200 Storage rear view 1 Fan locate UID 6 System locate UID push button 2 Fan status LED 7 System status LED 3 Pullout tab with system serial number label 8 Power supply status LED 4 Fan module 9 Power supply module 5 Controller module 1 2 3 4 5 6 7 8 9 10 Figure 4 HPE StoreVirtual 3200 Storage 1 GbE controller module 2 port 6 Product overview ...

Page 7: ...7 6 8 9 10 11 Figure 5 HPE StoreVirtual 3200 Storage 1 GbE controller module 4 port 1 Controller locate UID 7 Service port Micro B USB 2 Controller status LED 8 Management port MGMT 3 Controller fault LED 9 1 GbE ports 4 USB type A port 10 Data port status LEDs 5 1 GbE ports 11 SAS data port to optional drive enclosure DP 1 6 Recovery power button See Recovery power button 1 2 3 4 5 7 6 8 9 10 11 ...

Page 8: ... 8 9 10 11 Figure 7 HPE StoreVirtual 3200 Storage 10GBase T controller module 2 port 1 Controller locate UID 7 Service port Micro B USB 2 Controller status LED 8 Management port MGMT 3 Controller fault LED 9 1 GbE ports 4 USB type A port 10 Data port status LEDs 5 10GBase T ports 11 SAS data port to optional drive enclosure DP 1 6 Recovery power button See Recovery power button 2 3 4 5 1 7 6 8 9 1...

Page 9: ...s the recovery power button for one second If the controller power is ON and the OS is running a safe shutdown is performed and the controller is powered off If the controller power is OFF but the enclosure power is ON the CPU is powered on and causes a reboot of the controller HPE StoreVirtual 3200 drive enclosure The HPE StoreVirtual 3200 drive enclosure is available in either an LFF configurati...

Page 10: ...ot 1 11 Power supply status LED 3 I O module slot 2 12 Power supply 1 4 I O module status LED 13 Power supply 2 5 I O module locate UID 14 Fan Module 2 6 SAS data ports 15 Fan status LED 7 Data port status LEDs 16 Fan locate UID 8 Seven segment display 17 Fan Module 1 9 System locate UID push button Status LED descriptions Various LEDs display the current operating status of the array enclosure an...

Page 11: ...atus LED Green on Normal operation Amber on Critical fault Amber flashing Non critical fault Locate UID Off Normal operation Blue on Location requested Safe to power off Blue flashing Location requested Do not remove 1 These indicators are also located on the rear panel directly above fan 2 Table 2 Power supply module status LED Indicator Display Description Status LED Green on Normal operation Gr...

Page 12: ...I O predictive failure On Green on Manually initiated locate no I O no fault safe to remove On Green flicker Manually initiated locate active I O no fault safe to remove Flash Green on Manually initiated locate no I O no fault do not remove Flash Green flicker Manually initiated locate active I O no fault do not remove On Amber on Automatically initiated locate fault safe to remove Flash Amber on ...

Page 13: ...lt do not remove On Off On Automatically initiated locate fault safe to remove Flash Off On Automatically initiated locate fault do not remove Ethernet LED statuses The LED statuses described in the Ethernet Led statuses table behave the same way for the following components Management ports Onboard 1 GbE LEDs 1 GbE LOM LEDs 10 GbE LOM LEDs Table 6 Ethernet LED statuses Green LED Amber LED Descrip...

Page 14: ...ber LED Description Off Off Fault or no power On Off Link at high speed no activity Flicker Off Link at high speed with activity Off On No link or no cable connected On On Link at low speed no activity Drive enclosure I O module status LEDs The following LEDs and indicators are used to verify drive enclosure I O module operation Table 9 I O module status LEDs Indicator Display Description 7 segmen...

Page 15: ...le status LED Green on amber off Normal operation Green flashing amber off Shutdown in progress no fault Green off amber on Fault Green flashing amber on Shutdown in progress fault Green flashing amber flashing Shutdown in progress Locate UID Off Normal operation Blue on Location requested Safe to remove Blue flashing Location requested Do not remove Indicates that maintenance is in progress For e...

Page 16: ...CSI Fibre Channel NOTE 10GBase T lights out management connectivity requires Category 6 Ethernet cabling and infrastructure The patch cables have male RJ45 plugs on both ends All of the cables jacks connectors and patch panels must be rated for Category 6 Ethernet Category 6 and Category 6A patch cables have different maximum lengths T 25 Torx or flat head screwdriver Access to a workstation on th...

Page 17: ...Virtual 3200 Storage QuickSpecs provide an up to date list of supported servers operating systems controllers switches and software tools Download and review the QuickSpecs from the following website to confirm that the components you plan to use are supported for use with the product http www hpe com info qs Signing up to automatically receive advisories notices and other messages To register for...

Page 18: ... established you can determine which striping method and RAID level to use Some configuration methods offer greater fault tolerance while other configuration methods offer better I O performance or storage efficiency During the initial configuration process your system will be evaluated and you will be presented with a recommended RAID configuration If other valid configurations are available you ...

Page 19: ... array is operating in a reduced state and unless it is a RAID6 or RAID1 0 array it cannot tolerate another disk failure in the same array If another disk fails at this time the array becomes inaccessible and information stored there must be restored from backup After the rebuild of the data onto the spare is completed when a replacement drive is inserted to replace the failed drive the system wil...

Page 20: ... servicing and airflow If there are unused spaces in your rack attach blanking panels across those empty spaces to force the airflow through the components instead of through the open spaces Provide adequate and redundant sources of power Ensure that two high line power feeds are installed near the system These two power sources usually come from the same external power grid but occasionally might...

Page 21: ... the left and right side of the rear of the chassis Use the black headed thumb screw to loosely secure the rail in the second hole from the rear 2 NOTE It is easier to make this adjustment prior to mounting the rails 3 Position the left and right rack rails at the desired U position in the rack adjusting the rails to fit the rack as needed The front and rear bottom edges of the rails must align wi...

Page 22: ...gage the rail to the front of the rack pull the rail towards the front of the rack until the spring hook snaps into place NOTE Make sure that the respective guide pins for the square or round hole rack align properly into the EIA column hole spacing 7 Secure the rear of the rack rail to the EIA column with either the round or square hole shoulder screws provided in the package 22 Install the hardw...

Page 23: ... the bottom screw position of the rail Installing the enclosure CAUTION Install disk drives in the enclosure only after mounting the enclosure in the rack An enclosure with disk drives installed is too heavy to lift safely Prerequisites Install the enclosures in the rack in the following order Installing the enclosure 23 ...

Page 24: ...n the rack Procedure 1 Slide the enclosure into position on the rails 1 Secure the chassis into the rack by tightening the captive CTO screw 3 behind the latch on the front left and right bezel ears of the chassis 2 CAUTION The front CTO screw must be attached at all times when racked 2 Attach the rear hold down brackets by sliding the tab with the arrow pointed forward 1 into the corresponding sl...

Page 25: ...delines When adding disk drives to the storage system observe the following guidelines Insert disks contiguously within the enclosure Install SSD drives into the array enclosure Do not put SSD drives into the expansion disk enclosure When installing expansion disks use the same pattern as the original disk sets in either the existing chassis or in the new chassis Tiering guidelines Tier 0 First wr...

Page 26: ... blank is installed in every bay Procedure 1 Remove the drive blank Removing an SFF drive blank is similar to the example shown for the LFF drive blank Figure 12 LFF disk drive blank 2 Unlatch the handle by pressing the button on the disk drive Figure 13 LFF handle release button Figure 14 SFF handle release button 26 Installing a disk drive ...

Page 27: ...al Management Console and navigate to the Disks section The Health tile on the Disks Overview window displays the disk status IMPORTANT When a drive is inserted in an operational enclosure the drive LEDs flash to indicate that the drive is seated properly and receiving power 5 In the StoreVirtual Management Console select Configure RAID to add the new storage See the HPE StoreVirtual Online Help o...

Page 28: ...g the Configuration Setup procedure ensure that you have completed the cabling for your system as described in the following sections Also ensure that you have the required IP addresses available The Configuration Setup procedure allows data and management traffic on the same subnet only Connecting the StoreVirtual 3000 Storage system to the network The array enclosure can be connected to a networ...

Page 29: ...n the bond is broken the IP address used for the bond cannot be on the same physical interface as the DHCP reservation Symmetric ports of the same type can share a subnet mask across Controllers 1 and 2 Information needed for Configuration Setup Configuration Setup includes setting up bonded interfaces Collect the following information and have it available when you begin the process Bond type For...

Page 30: ... have the bonded ports connected to the same backplane More network switch configuration is required The system supports a maximum of two 10GbE 10GBase T interfaces or four 1GbE interfaces in the same bond Bonded interfaces for supported controller configurations The following sections illustrate bonding set up for each supported controller configuration Figure 17 Controller with no option card 1 ...

Page 31: ...ets but can be used simultaneously by assigning different traffic types to the bonds Controller with a 10GBase T card 1 Option card 10GBase T ports 2 Built in 1G ports On a 10GbE system only the 10GbE interfaces are bonded in the Configuration setup The 1GbE ports can be put in a separate bond later The 10GbE and 1GbE interfaces must be on different subnets but can be used simultaneously by assign...

Page 32: ...affic are routed through these two ports The two 1 GbE ports are bonded together for redundancy and performance during the Configuration Setup procedure Physical connections Connect 1G 1 and 1G 2 on each controller to a switch four 1 GbE connections Required IP addresses Two for the 1 GbE network on Controller 1 Two for the 1 GbE network on Controller 2 One for the VIP All other interfaces are dis...

Page 33: ...ormance during the Configuration Setup procedure Physical connections Connect 1G 1 1G 2 1G 3 and 1G 4 on each controller to a switch eight 1 GbE connections Required IP addresses Two for the 1 GbE network on Controller 1 Two for the 1 GbE network on Controller 2 One for the VIP All other interfaces are disabled The following figure illustrates the cabling described Figure 19 Configuration using fo...

Page 34: ...rent subnet by assigning a different traffic type to the bond Systems with 10 GbE or 10GBASE T must use the 10 GbE or 10GBASE T interfaces as the data interfaces for iSCSI traffic The 10G Base T network interfaces cannot be connected to a 1 GbE device While the network cable connectors are physically compatible the 10GBase T interface on the storage controller cannot negotiate at 1 GbE speeds and ...

Page 35: ...py The 1 GbE ports are bonded together for redundancy and performance during the Configuration Setup procedure Physical connections Connect FC 1 and FC 2 on each controller to a switch four Fibre Channel connections Connect 1G 1 and 1G 2 on each controller to a switch four 1 GbE connections Required IP addresses One for the 1 GbE network on Controller 1 One for the 1 GbE network on Controller 2 On...

Page 36: ...al 3200 drive enclosures can be connected to the array enclosure The drive enclosures must be connected to the array enclosure using an asymmetric cabling scheme as shown in the following figures The storage controllers must connect directly to the drive enclosure I O modules Connecting to one drive enclosure 1 2 Figure 22 One drive enclosure cabling configuration 1 Array enclosure 2 Drive enclosu...

Page 37: ...2 Drive enclosure 1 1 Connect DP 1 on the storage controller in slot 1 to DP 1 on the I O module in slot 1 of the first drive enclosure 2 Connect DP 2 on the I O module in slot 1 of the first drive enclosure to DP 1 on the I O module in slot 1 of the second drive enclosure 3 Connect DP 1 on the storage controller in slot 2 to DP 1 on the I O module in slot 2 of the second drive enclosure 4 Connect...

Page 38: ...ntroller in slot 2 to DP 1 on the I O module in slot 2 of the third drive enclosure 5 Connect DP 2 on the I O module in slot 2 of the third drive enclosure to DP 1 on the I O module in slot 2 of the second drive enclosure 6 Connect DP 2 on the I O module in slot 2 of the second drive enclosure to DP 1 on the I O module in slot 2 of the first drive enclosure Multipathing with iSCSI configurations A...

Page 39: ... can be defined depending upon the number of ports A virtual IP address can be configured The client must be enabled with multipathing so that it knows that the same disk is accessible from multiple paths An iSCSI session from each initiator IP to the virtual IP address used by the StoreVirtual storage system must be created Or an iSCSI session from each initiator IP address to the VIP must be cre...

Page 40: ...ted Connected to UPS and separate power source Protects from downtime when one of the enclosure power supplies fails Protects from data loss when one or both of the power sources fails due to a pulled cable tripped breaker local power outage or UPS failure The remaining power source or the UPS will power the enclosure until power is restored WARNING To reduce the risk of electric shock or damage t...

Page 41: ...ddress b Use a subnet mask of 255 255 255 248 c Do not use a default gateway Powering on the storage system NOTE There is no power switch on the enclosure Power is applied to the enclosure immediately when connected to a live power source Procedure 1 Connect a power cord from the power source to each drive enclosure IMPORTANT The best practice is to power on the drive enclosures before the array e...

Page 42: ... pool virtual IP address VIP Remote support if chosen contact name email address and phone number Proxy if required in your environment proxy protocol proxy IP address port number and if required authentication credentials Procedure Write down the information so that you can refer to it while you go through the Configuration Setup wizard Performing the initial configuration Procedure 1 Complete th...

Page 43: ...y and can be configured The initial health scan verifies the health of the storage system storage controllers drives and version compatibility If there are any degraded or failed components correct these items before configuring the system Depending upon the issue you may have to resolve it before continuing Information about how to address issues is provided in the details for each item listed Pr...

Page 44: ...her RAID based on the number of disks and their desired usage characteristics such as performance or capacity If tiered disks are discovered you are presented with options using the tiers Disks are automatically assigned to a storage tier Only valid symmetrical RAID configuration options are presented and can be selected Procedure 1 To change the configuration for a specific tier select Configure ...

Page 45: ...m cannot be changed to a nonroutable destination one that is unreachable at the time of configuration IMPORTANT Do not configure iSCSI bonds manually Use this section of the wizard to complete the configuration Prerequisites The IP addresses for the two storage controllers should be on the same network Hewlett Packard Enterprise recommends that the storage system be configured with the network con...

Page 46: ...rnet cable and laptop from the controller 2 Later when you are ready to continue the configuration process a On a laptop that is connected to the network point your browser to the management IP address you provided in Network configuration b To log in enter admin as the user name and password c Click Configuration Setup d Navigate to the Setting Management Credentials section and continue the Conf...

Page 47: ...Leave at the default No to skip this step Select Yes to create a default volume Setting Remote Support Remote support allows the system to report its status and system information to HPE This information could be used as a baseline for future support cases if necessary Procedure 1 Remote support level Leave at the default Passive to allow the system to report information to HPE 2 Company name Ente...

Page 48: ... Management Credentials Procedure 1 After entering all the Configuration Setup information click OK The system starts to run the configuration process This process can take time especially if the system has many disks 2 The information that you entered in Configuration Setup is verified If there are any errors a window that contains information about the errors is displayed Correct the errors and ...

Page 49: ...ight navigate away from the Configuration Setup page or get interrupted by another demand Also clicking the StoreVirtual menu interrupts the process Action Return to the Configuration Setup page by logging out of the existing session and logging back in Depending on where you were in the process when you were interrupted you might need to use the newly created management credentials to log back in...

Page 50: ...ww hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional websites see Support and other resources StoreVirtual 3200 websites StoreVirtual 3200 documentation Storage Information Library http www hpe com info sv3200 docs StoreVirtual 3200 documentation HPESC http www hpe com info StoreVirtual3200Manuals 50 Websites ...

Page 51: ...rd party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www ...

Page 52: ...vel Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive Care service Supported produ...

Page 53: ...t ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 H...

Page 54: ...ing from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content de...

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