Setup
HPE support services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and running with
support packages tailored specifically for HPE ProLiant systems. HPE support services let you integrate both hardware
and software support into a single package. A number of service level options are available to meet your business and IT
needs.
HPE support services offer upgraded service levels to expand the standard product warranty with easy-to-buy, easy-to-
use support packages that will help you make the most of your server investments. Some of the HPE support services for
hardware, software or both are:
• Foundation Care – Keep systems running.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
• Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦
6-Hour Call-to-Repair
◦
4-Hour 24x7
◦
Next Business Day
• Startup and implementation services for both hardware and software
• HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the
Hewlett Packard Enterprise website.
Compiling the documentation
The documentation, while delivered individually and in various formats, works as a system. Consult these documents
before attempting installation. These documents provide the required important safety information and decision-making
steps for the configuration. To access these documents, see the Hewlett Packard Enterprise website (
www.hpe.com/info/apollo6500gen10plus-docs).
Initial system installation
Depending on your technical expertise and the complexity of the product, for the initial system installation, select one of
the following options:
•
Ordering the HPE Installation Service
•
HPE Installation Service
HPE Installation Service provides basic installation of Hewlett Packard Enterprise branded equipment, software products,
as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The
Setup
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